Hotéis em Chicago perto de Magnificent Mile

Contras: The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.

Contras: Service was boardline TOO GOOD if that is such a thing

Contras: The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.

Contras: The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.

Contras: Temperature control was a bit dicey; had to get up in the middle of the night because no matter what we set the thermostat to, it went absolutely boiling once we were asleep. Hair dryer didn't work (so I'm told).

Contras: it would've been great to have iPhone charging docks/stations. we forgot to bring one charger.

Contras: Absolutely nothing! Wonderful hotel for a romantic weekend!!

Contras: Except for my wife losing her nose ring and no thin sheets were available; our stay was outstanding.

Contras: Many hidden charges, especially for room service, it costs a fortune. Other than that, great stay, friendly staff, good food, exactly what’s expected for a 5-star hotel

Contras: Breakfast was over priced and not that good.

Contras: Valet parking was too expensive, $60 plus dollars a day.

Contras: Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.

Contras: More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.

Contras: A bit expensive.

Contras: nothing

Contras: bed was too soft

Contras: The front desk is a bit difficult to get to, but the check in process was smooth. I had a a bit of difficult getting a bellman to collect my bags from storage though I was first in line. Not really a good hotel for children.

Contras: The scent was missing from the hotel, this was the main thing I was looking forward to and was very disappointed in that there was no luxurious scent to go with a luxurious hotel.

Contras: Rooms too small

Contras: Nothing. I thought everything was perfect

Contras: No spa or sauna on the premises. No light in the shower and overall the facilities were less luxurious than other locations (specifically Sofitel Athens), though it was still very nice. Strange decorations for the holidays in the lobby...

Contras: That we eventually had to leave. Everything was wonderful!

Contras: Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.

Contras: Nothing

Contras: USB outlets caused some issues with phones, and in-room dining is ridiculously expensive.

Contras: While we were okay with "no view", we didn't care for others looking into our windows. We had to keep our blinds closed the entire time. Sheers would be nice to still have the light but still have piece of mind about privacy. Perhaps next time we will ask for a view!!

Contras: Everything was a little small (hotel room, lobby, etc). It was modern and boutique-like, but I wouldn't consider it a luxury hotel.

Contras: Breakfast could be better. It's basically just juice, coffee and danish. They used to have toast and bagels when it was the Amalfi which I preferred. Prices have really gone up over the years. We have been staying at this location for a number of years (a few visits per year).

Contras: Having the staff sitting behind a desk seemed a little odd. Eye level would be nice.

Contras: Nothing. Except no vending machines for beverages. But a seven-eleven right around the corner so that worked.

Contras: Unfortunately, our car was towed during the valet check in. That was a bit of a hassle.

Contras: Not at all what I've experienced from a four star hotel. The rooms weren't very big or nice. And the attendants at the lobby were sitting down, which I found odd. I would never rate this a four star hotel, I found it akin to Aloft hotels. I also bought this room for a friend's birthday, and they said they don't do anything special for birthdays. I've stayed at 3 star hotels that send up champagne on birthdays.

Contras: View from the room was basically an alley and parking lot, not the best view in Chicago by any means. Breakfast ends a little early. Free drinks at the "lounge" was a great surprise but the lounge itself is a bizarre little room.

Contras: The check in desks aren't the best, it gets congested and it's loud. The evening reception is nice however I received one coin for one drink?! I saw many others with many coins for drinks.

Contras: The rooom had a door that wasn't sealed well so it was loud. The ceiling is cement so it made the room feel very cramped almost like being in a coffin. The staff was weird and looked like they were hired off the street. The locker room and work out room were poor. It's a weird place. Just had a bad vibe. And the hotel itself feels like a cheap conversion of an 80s built apartment building. Looks like they cut corners all over the place. I won't stay there again and probably won't use kayak again for hotels after my experience. They made it very clear that because I booked through a "3rd party" that they didn't accommodate my problem with the noise the same as if I booked through them.

Contras: It was a bit too trendy for me and lacked a sense of community in the lobby. Other than at check out, there was always a line to speak with the front desk and no one was at the concierge desk. There wasn't a way to block the street lights out as the block out curtains didn't cover the edge of the windows - thought they did a fine job of blocking out most sunlight. The room was set up poorly - no garbage near the coffee maker, hard to find outlets and hard to figure out how to turn on the various lights - one lamp I could never find the switch for. Awesome for hot make out sessions, less ideal for reviewing conference materials.

Contras: The room was poorly set up so that the shower (and everything else in the bathroom) was visible from the bed - making it nearly impossible to have any privacy considering the control of the curtain which covers the glass is left in the control of the person outside of the bathroom. We had also requested a quiet room, not located directly under the roofdeck club to be able to sleep in and relax while staying there. What we did not account for was the incredibly loud construction beginning before 8am on a Saturday directly above our room. When we contacted guest services to help resolve the issue, they were slow to respond and weren't as sympathetic / helpful as I would have imagined. At 12PM on Saturday, we were awoken by a large party on the floor above us with at least 20 people and loud music - this also took guest services a while to respond to. When we booked this room, we were thrilled to be staying in a hotel / spa for a relaxing weekend. It seemed the hotel was more of a party hotel than anything.

Contras: Our room was tight. The queen bed pretty much took up the whole space. Not a lot of surface on which to put things. Small closet had only two hangers. My husband did not find the bed comfortable - the mattress was relatively thin and on a platform (instead of box spring).

Contras: They need better security. I stayed in a four person dorm and one of the guys in the dorm brought his girlfriend over to sleep in his top bunk bed so there was five people in the room. Then they started having sex while I was getting ready to sleep. I quickly got up and left the room for like 20 mins hoping that when I got back they would be done but they were still going at it and in fact was getting louder, so loud I could hear them from outside the room. I got annoyed because it was like 11pm and I had to get up really early the next day so I just went in the room, got my bags and went down stairs and asked the front desk to switch rooms. They were really nice and quickly changed me to a different dorm. The rest of my stay was really nice.

Contras: The bed was a little wonky

Contras: They were having a lot of maintenance issues during our stay. Pipes broke in the rooms next to us so the fire escape doors were open. Our heating/cooling system didn't work in our room and the best they could do was give us a fan and some drink tickets. The icing on the cake was being harassed by two bros in the elevator.

Contras: Room was a bit small.

Contras: Sometimes had to wait 3+ mins on the elevator(s).

Contras: Window in room didn’t open and no air circulation.

Contras: nothing!

Contras: Not enuf towels

Contras: Not a lot of privacy when sharing the room. But overall I didn know it was a shared rooms area! I enjoyed my stay and the people I was rooming with!

Contras: No phones in room, no T.V., no, blow dryer, bunk beds were very hard, couch on quadruple bunk was not comfortable to even sit on because the cushions would slide off. The table in room seemed in the way and attached to the wall so not very comfortable for two to sit and eat or visit. We had to call security both nights because the group next to us was so loud, yelling, hooting and laughing. It was like they were in our room. Very thin walls.

Contras: front desk staff could be friendlier and more helpful. breakfast can be improved— food offerings and how it is served. it was chaotic trying to get my bread toasted and coffee poured into a cup.

Contras: got quite a bit of an attitude with first reception at desk... but next morning, a different person at front desk was terrific. free breakfast doesn't really include many options

Contras: room size

Contras: I couldn't get the wi-fy to work on my devices

Contras: The only downside we’re the rooms were a little small. I don’t mind small rooms but with two people it made it a little difficult to navigate around.

Contras: Being as I did not have a credit card I was NOT allowed to check in and my mother paid for it on line and is now being told she can not get a refund