Hotéis em Chicago perto de Cloud Gate

Contras: The additional room service charge

Contras: I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.

Contras: It is very expensive. I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.

Contras: We were there for a brief stay - given the significant expense of the hotel, probably would not pay to stay for such a brief stay again. Expected hotel staff to be more engaging and friendly.

Contras: Nothing

Contras: We loved everything about it.

Contras: Room service food quality wasn’t great. The room was low occupancy for Covid but all of the travelers were placed clustered together, so it was quite loud and frankly felt crowded and unsafe. The bathroom, while gorgeous, is terrible for families as it blocks no sound or light.

Contras: The scent was missing from the hotel, this was the main thing I was looking forward to and was very disappointed in that there was no luxurious scent to go with a luxurious hotel.

Contras: That we eventually had to leave. Everything was wonderful!

Contras: Rooms too small

Contras: A bit expensive.

Contras: Nothing. I thought everything was perfect

Contras: Breakfast was over priced and not that good.

Contras: Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.

Contras: bed was too soft

Contras: Temperature control was a bit dicey; had to get up in the middle of the night because no matter what we set the thermostat to, it went absolutely boiling once we were asleep. Hair dryer didn't work (so I'm told).

Contras: Absolutely nothing! Wonderful hotel for a romantic weekend!!

Contras: Valet parking was too expensive, $60 plus dollars a day.

Contras: No spa or sauna on the premises. No light in the shower and overall the facilities were less luxurious than other locations (specifically Sofitel Athens), though it was still very nice. Strange decorations for the holidays in the lobby...

Contras: The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.

Contras: More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.

Contras: Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.

Contras: The front desk is a bit difficult to get to, but the check in process was smooth. I had a a bit of difficult getting a bellman to collect my bags from storage though I was first in line. Not really a good hotel for children.

Contras: it would've been great to have iPhone charging docks/stations. we forgot to bring one charger.

Contras: Except for my wife losing her nose ring and no thin sheets were available; our stay was outstanding.

Contras: nothing

Contras: Many hidden charges, especially for room service, it costs a fortune. Other than that, great stay, friendly staff, good food, exactly what’s expected for a 5-star hotel

Contras: Having the staff sitting behind a desk seemed a little odd. Eye level would be nice.

Contras: USB outlets caused some issues with phones, and in-room dining is ridiculously expensive.

Contras: The check in desks aren't the best, it gets congested and it's loud. The evening reception is nice however I received one coin for one drink?! I saw many others with many coins for drinks.

Contras: Nothing

Contras: View from the room was basically an alley and parking lot, not the best view in Chicago by any means. Breakfast ends a little early. Free drinks at the "lounge" was a great surprise but the lounge itself is a bizarre little room.

Contras: Unfortunately, our car was towed during the valet check in. That was a bit of a hassle.

Contras: Nothing. Except no vending machines for beverages. But a seven-eleven right around the corner so that worked.

Contras: Not at all what I've experienced from a four star hotel. The rooms weren't very big or nice. And the attendants at the lobby were sitting down, which I found odd. I would never rate this a four star hotel, I found it akin to Aloft hotels. I also bought this room for a friend's birthday, and they said they don't do anything special for birthdays. I've stayed at 3 star hotels that send up champagne on birthdays.

Contras: Everything was a little small (hotel room, lobby, etc). It was modern and boutique-like, but I wouldn't consider it a luxury hotel.

Contras: Breakfast could be better. It's basically just juice, coffee and danish. They used to have toast and bagels when it was the Amalfi which I preferred. Prices have really gone up over the years. We have been staying at this location for a number of years (a few visits per year).

Contras: While we were okay with "no view", we didn't care for others looking into our windows. We had to keep our blinds closed the entire time. Sheers would be nice to still have the light but still have piece of mind about privacy. Perhaps next time we will ask for a view!!

Contras: No breakfast provided

Contras: The bed and pillows weren't very comfortable. And there weren't that many amenities.

Contras: Rudeness of certain hotel staff, pillows were way too soft

Contras: I needed to print a document and the business center did not have a printer.

Contras: The corner lounge was strange in terms of food offerings, everyone shows up for breakfast expecting to find dry cereal, bananas or a pop tart. Get rid of the candy and party mix and offer a minimal continental breakfast.

Contras: The bathroom was poorly separated from the bedroom. With a gap above the hanging door to the bathroom area and a much bigger gap above the glass door that made up the toilet room, it was almost like we were in there together. Not very romantic.

Contras: Price to keep the car over night was expensive.

Contras: The room was really quite loud. The air conditioner would kick on and wake me up several times a night. We were also close to the elevator (which I know is unavoidable) and could hear word for word the conversations in the hallway. This made for a rough night's sleep.

Contras: Less than expectation

Contras: I had to have the air fixed twice while there. They were not very quick to assist.

Contras: Small shower, noise.

Contras: Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.

Contras: Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern