Smart Cancun By Oasis

Nice pool.

Location isn’t the best. Food is terrible. Staff tried to over charge us upon arrival.

Nothing. It was the worst start to my holiday.

Over 2 hours to check in. Long waits for restaurant, couldn’t get water easily. Tv didn’t work, called reception 5 times no one would come fix it. Room service over 2 hour wait. Check out wasn’t easy through machines had to again line up for ages to check out. Honestly I would never go back.

Nice looking from the outside

The elevators didn’t work. The pool and entire outside area was a construction side so the pool was dirty and the walkways were messy along with having crazy mazes to follow to get out there. The rooms smelled musty and the air conditioner didn’t work at all. We were sweating in bed all night. No water in our room. When we also went downstairs to ask for some coffee for the pot In Our room (because they fit. Ever answer the phone when you dial from your room) they told my hubby they’d send some up. They never did so the next morning he went down to ask again and the man behind the counter reached down under the desk and gave him some. He asked why they didn’t do that last night and the man was surprised.

Nothing

The roads are very dirty and is not a 4 star hotel is a 2 star and the breakfast is very poor