Avaliações de hóspedes
Avaliação geral
5,8
OK
Baseado em 936 avaliações
Geral
6,1
Embarque
6,3
Conforto
5,4
Tripulação
7,0
Entretenimento
4,6
Comida
5,6
Pular para o conteúdo principal
Avaliações de viajantes sobre a XL Airways France
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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4,4
Contras: The wifi didnt work the entire flight and my seat recline was broken so i could not recline my seat on a red-eye flight, which was extremely uncomfortable and I was not able to sleep
avaliação de
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4,6
Contras: WiFi didn't work the entire flight. If you aren't going to provide inflight entertainment screens, then you should at least have working wifi. Also the outlet at my seat didn't work, so basically sat in a seat for 8.5 hours with nothing to do.
avaliação de
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5,0
Prós: I got to my destination safely.
Contras: Seats are very uncomfortable, entertaining library is poor, you have to pay to watch premium movies. I was pregnant so been cramped up in my seat for 12 hours didn’t help at all. By the time we landed in San Francisco I was so hungry I could have passed out.
avaliação de
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4,6
Pure Chaos
Prós: Flight was smooth on the borrowed airplane.
Contras: Flight was canceled - Poor customer service - Poor Info. Late in the day, another airline was requisitioned to fly us, but issuing new boarding passes took all night.
avaliação de
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2,0
Terrible
Prós: Cheap
Contras: They've crammed in 9 seats where they should be 8 plus narrowed rows so it's awful seating plus zero entertainment (11 hour flight!!) and food was inedible. Just atrocious
avaliação de
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2,0
Worst costumer service
Contras: I needed you to change the name of my reservation. I asked you to do it three times. I was not able to have get in the plane because of that. I’ll never use Kayak again and ask all my network to do the same
avaliação de
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3,6
Poor communication, resources
Prós: Flight crew was mostly courteous, Pilot apologized for delay.
Contras: Gate was changed and announcement came late. Flight was delayed 2 hours and no ground crew explained why nor kept us updated, & electronic information was wrong. Passengers were confused, lining up thinking they were about to board, only to be told individually that the flight was delayed and that they should sit down. Why this wasn’t delivered as an announcement to the entire group is beyond me. No apologies except from the pilot—shouldn’t be their job. Outlet near my seat didn’t work, & when I tried to order an item, my Visa debit card was denied and no one offered to let me pay in dollars, as promised in the meal brochure.
avaliação de
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7,3
Pros and cons - overall a good experience
Prós: I like that they have no first class seating. It's a very egalitarian airline. The crew we're all very pleasant and helpful.
Contras: My tray on the flight there and back was broken, in the exact same way, different seats. My partner's was completely off. The charger socket didn't work. The food out bound was all high fructose corn syrup products. Coffee was undrinkable. It's definitely a low cost carrier.
avaliação de
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2,0
Ignore Emails if Plane Delayed
Prós: Our flight was delayed by more than an hour. We got an email that the flight would be delayed - and it was. But guess what? Despite the 90 minute delay, the check in CLOSED EARLY. We could not check our bags and thus our tickets were cancelled. No one at the airport offered any help other than to hand us a card with a number to call and then walk away. Awesome. Next flight is TWO DAYS later.
Contras: Our flight was delayed by more than an hour. We got an email that the flight would be delayed - and it was. But guess what? Despite the 90 minute delay, the check in CLOSED EARLY. We could not check our bags and thus our tickets were cancelled. No one at the airport offered any help other than to hand us a card with a number to call and then walk away. Awesome. Next flight is TWO DAYS later.
avaliação de
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2,0
Contras: I specifically asked for isle seat and was given that until they had to change the aircraft (to an older version where my seat table couldn’t even come down) because they overbooked. Flight attendant were very selective to whom they would assist. I was ignored for asking to buy food. Also they passenger in front of had their light on the whole flight because it was broken and they couldn’t turn it off. $600 flight.
avaliação de
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6,3
Great Crew, Just Okay Everything Else
Prós: Our flight attendants were very gracious and helpful, and extremely capable operating with precision and grace in very tight spaces. The takeoff, flight and landing were smooth, as well. The cabin and lavatories were clean and the lavatories were functional. Check-in was efficient.
Contras: There was no in-seat entertainment or monitors and no USB ports for charging devices, which seem to be standard on most international flights. The seat space was not the worst, but it could have been a bit more generous. Boarding seemed a bit chaotic, with sparse and unclear information.
avaliação de
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6,3
Prós: Great price
Contras: Tight quarters
avaliação de
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4,4
Contras: The wifi didnt work the entire flight and my seat recline was broken so i could not recline my seat on a red-eye flight, which was extremely uncomfortable and I was not able to sleep
avaliação de
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4,6
Contras: WiFi didn't work the entire flight. If you aren't going to provide inflight entertainment screens, then you should at least have working wifi. Also the outlet at my seat didn't work, so basically sat in a seat for 8.5 hours with nothing to do.
avaliação de
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5,0
Prós: I got to my destination safely.
Contras: Seats are very uncomfortable, entertaining library is poor, you have to pay to watch premium movies. I was pregnant so been cramped up in my seat for 12 hours didn’t help at all. By the time we landed in San Francisco I was so hungry I could have passed out.
avaliação de
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4,6
Pure Chaos
Prós: Flight was smooth on the borrowed airplane.
Contras: Flight was canceled - Poor customer service - Poor Info. Late in the day, another airline was requisitioned to fly us, but issuing new boarding passes took all night.
avaliação de
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2,0
Terrible
Prós: Cheap
Contras: They've crammed in 9 seats where they should be 8 plus narrowed rows so it's awful seating plus zero entertainment (11 hour flight!!) and food was inedible. Just atrocious
avaliação de
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2,0
Worst costumer service
Contras: I needed you to change the name of my reservation. I asked you to do it three times. I was not able to have get in the plane because of that. I’ll never use Kayak again and ask all my network to do the same
avaliação de
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3,6
Poor communication, resources
Prós: Flight crew was mostly courteous, Pilot apologized for delay.
Contras: Gate was changed and announcement came late. Flight was delayed 2 hours and no ground crew explained why nor kept us updated, & electronic information was wrong. Passengers were confused, lining up thinking they were about to board, only to be told individually that the flight was delayed and that they should sit down. Why this wasn’t delivered as an announcement to the entire group is beyond me. No apologies except from the pilot—shouldn’t be their job. Outlet near my seat didn’t work, & when I tried to order an item, my Visa debit card was denied and no one offered to let me pay in dollars, as promised in the meal brochure.
avaliação de
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2,0
Ignore Emails if Plane Delayed
Prós: Our flight was delayed by more than an hour. We got an email that the flight would be delayed - and it was. But guess what? Despite the 90 minute delay, the check in CLOSED EARLY. We could not check our bags and thus our tickets were cancelled. No one at the airport offered any help other than to hand us a card with a number to call and then walk away. Awesome. Next flight is TWO DAYS later.
Contras: Our flight was delayed by more than an hour. We got an email that the flight would be delayed - and it was. But guess what? Despite the 90 minute delay, the check in CLOSED EARLY. We could not check our bags and thus our tickets were cancelled. No one at the airport offered any help other than to hand us a card with a number to call and then walk away. Awesome. Next flight is TWO DAYS later.
avaliação de
-
2,0
Contras: I specifically asked for isle seat and was given that until they had to change the aircraft (to an older version where my seat table couldn’t even come down) because they overbooked. Flight attendant were very selective to whom they would assist. I was ignored for asking to buy food. Also they passenger in front of had their light on the whole flight because it was broken and they couldn’t turn it off. $600 flight.
avaliação de
-
6,3
Great Crew, Just Okay Everything Else
Prós: Our flight attendants were very gracious and helpful, and extremely capable operating with precision and grace in very tight spaces. The takeoff, flight and landing were smooth, as well. The cabin and lavatories were clean and the lavatories were functional. Check-in was efficient.
Contras: There was no in-seat entertainment or monitors and no USB ports for charging devices, which seem to be standard on most international flights. The seat space was not the worst, but it could have been a bit more generous. Boarding seemed a bit chaotic, with sparse and unclear information.
avaliação de
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6,3
Prós: Great price
Contras: Tight quarters
avaliação de
Status do voo
Mapa de rotas da XL Airways France
Rotas de voos populares
Voo
Origem
Destino
dom
seg
ter
qua
qui
sex
sáb
D
S
T
Q
Q
S
S
521
Jinan
TNA
Paris
CDG
446
Paris
CDG
Tel Aviv
TLV
40
Paris
CDG
Nova York
JFK
41
Nova York
JFK
Paris
CDG
1451
Saint-Denis
RUN
Lyon
LYS
1351
Toulouse
TLS
Paris
CDG
447
Tel Aviv
TLV
Paris
CDG
Principais aeroportos em que a XL Airways France opera
- Aeroporto de Paris Charles de Gaulle (CDG)
- Aeroporto de Nova York John F Kennedy Intl (JFK)
- Aeroporto de Pointe-à-Pitre Le Raizet (PTP)
- Aeroporto de Punta Cana (PUJ)
- Aeroporto de Fort-de-France Lamentin (FDF)
- Aeroporto de Saint-Denis Gillot (RUN)
- Aeroporto de Los Angeles (LAX)
- Aeroporto de San Francisco (SFO)
- Aeroporto de Miami (MIA)
- Aeroporto de Cancún (CUN)
- Aeroporto de Varadero Juan Gualberto Gomez (VRA)
- Aeroporto de Havana José Martí (HAV)
- Aeroporto de Lyon-Saint Exupéry (LYS)
- Aeroporto de Nantes Atlantique (NTE)
- Aeroporto de Jinan (TNA)
Informações de contato da XL Airways France
- SE Código IATA
- 0 892 692 123 Ligue
- xl.com Visite
Dados sobre o status do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirme sempre a informação indicada aqui com a companhia aérea.
