Prós: Ability to book seat selection upgrade and upgraded meals online
Contras: Nothing, great value for the $
Prós: Comfortable sleat
Contras: They lost my bag and bring it to my hotel the day of departure. Spend 4 days without clothing and all necessary staff. After one month of going back and force emails and proofs of purchases,they only reimbursed me with $100. They told me that was their maximum. Supervisor was very rood in new york
Prós: Great price
Contras: No pillow? Come on Boarding was disorganized
Contras: Edible food and some free entertainment.
Prós: that there was free (included) hot food and water (not the case in all low cost companies). that flights were on time
Contras: space: seats are really tight
Contras: Seat was horribly uncomfortable, no personal entertainment, no free drinks except water and coffee
Contras: Very tight seats
Prós: Not worth it the cheap price once you add one luggage fees and count the inconvenience of delays. Could be okay in low season, but to be avoided in high season.
Contras: Everything needs to be improved.
Contras: I can not find cheaper connection flight from Turkey to Paris I bought another ticket from Ankara to San Francisco. Price was effort able but service was not that great.
Prós: Crew was very nice.
Contras: No Wi-Fi except for local onboard Wi-Fi with which you could watch maybe 10 different tv shows or movies for free. No entertainment system except for what you can use your phone for but also no place to charge your phone. Cramped space. No overhead fan
Contras: Seat didn’t recline, no entertainment, not enough elbow room, delayed flight, too bright to sleep with tv light
Prós: The crew was happy, friendly and helpful.
Contras: We were nickle and dimed on baggage and weight. I suppose all airlines are doing the same, but it becomes expensive rather quickly. The entertainment system on the plane was a throwback to the 1970's, but we had been warned.
Contras: Everything, they lost my luggage, food is awful, crew is abnormally obnoxious, will never fly xl again
Prós: On time. Good relation Price-Quality. Excellent check-in. Sympatic crew
Contras: USB connection doesn't work. Free Wine. Reclinable seat
Contras: Internet was out. No inflight movies. Food was the worst airline food I have ever had, and that’s a low bar. How hard is it to cook pasta correctly?? Very apparently.
Contras: The temperature was unacceptably cold and no blankets were provided since the crew said it was a day flight. Eleven hours of freezing on the plane!
Prós: The flight was on time both ways - the crew were great.
Contras: Like all flights these days - it’s full, cramped, and at one time quite stuffy.
Contras: The entertainment system went down. Boarding was a bit confusing.
Prós: Nothing about XL was likable.
Contras: The seat comfort, offering free entertainment in more than just 1 language and 1 movie.
Contras: XL airways does not board on time! Waiting an hour and a half at midnight at Newark outrageous
Contras: The worst flight i ever took. The food was not eatable and there was no screen on the 12 hours flight.
Contras: Better phone support, I vs. 1 on ref. #
Contras: We paid less for our flight to Paris on a different airlines and had more legroom, unlimited free movies, free wine, blankets and pillows. I will not travel on XL again
Contras: The airline was a last-minute booking so I had no choice. I had been avoiding this airline due to inline reviews but I was pleasantly surprised - service and crew were excellent and so attentive. Everything was clean and I was surprised to get a meal too! I will definitely consider flying XL again!
Prós: On a 10 hour flight they have no tv. They want you to use your phone or tablet to get access to their entertainment but didn’t think that on a 10 hour flight you need to charge your phone . No charging station under the seat. Horrible experience
Contras: Install tv sets. It’s a long flight to talk to yourself
Prós: The crew was adequate.
Contras: 1. The food; charging for every drink except water??; it felt like flying on Ryanair (not a compliment); the planes are too small for transatlantic trip; no screens for entertainment? Overall, one of the worst flights that I've taken from CDG to the US (I've done perhaps 50 - 60 flights already).
Prós: The crew was fine I just thought they would have gone around before breakfast to see if anyone wanted a drink of water. I was glad they gave us a blanket.
Contras: Boarding on time I am not sure why we didn’t
Prós: Crew is very nice
Contras: Almost all ! Too tiny place even for small people. Entraintment is ridiculous and with fees ! You are like animals, one on each other. Very disappointed travel. Never again.