Contras: Recheck procedure in Korea is a little confused.
Prós: exit row seat was comfortable
Prós: We received great assistance at the check-in counter and were helped out even though we arrived late. The ground crew was actually great. Contras: We only got water. Felt like a bus ride. Minimum comfort but fair for the price.
Prós: The ground staff and air crew were pleasant and professional.Contras: The staff could have better managed the stowage of large carry-on luggage, which slowed boarding and threatened passenger safety..
Nicest and most professional crew!Prós: The professional courtesy and efficient execution of the crew during the entire flight. Contras: Boarding, kind of a controlled chaos when it started. People just line up and go! But it worked!
Baggage fees astronomicalPrós: Nothing stands out after shelling out over $300.oo US dollars for 3 bags. Our bags were first off the carouselContras: We had no prior notification of the fees, we assumed we had to pay for baggage but it cost more than the ticket.
We upgraded to the "comfort seats" very narrow, in front with no legroom because of the bulkhead,
We couldn't load first so our carry on we're behind us, a pain when getting off the plane.
The worst airline among all the cheap airlineContras: A check in was over crowded , it's take almost 50 minutes . The check in counter persons have bad attitude with passenger .
The service in- flight is horrible
Need Online Check In!Prós: No online check in to expedite the process. Everyone had to wait in line for manual check in, which resulted in at least 30+min time lost which made it tight for boarding.Contras: Online check in please.