rebuilding around hotel
We weren't happy with the first room that they gave us. But as we request to change our room. They gave us a better room without kept us waiting. The first room that they reserve for us was one of the worst rooms of the hotel. In addition to that, wake up call and car service to the airport was terrible. We made a reservation one day before and recomfirmed our reservation twice. however, there were neither a wake up call nor a car waiting for us. If we hadn't fixed our alarm clock, we would have missed the plain.
Need some towel rails in the bathroom - there was nowhere to hang wet towels.
Localização perto da estação termini. Quarto pequeno e com camas pequenas. Hotel bastante simples para ser considerado quatro estrelas. Hotel duas ou três estrelas no máximo.
Location Antiquated lift
We did not like anything the hotel was not as advertised and when we complained they said they would call the police and we would not be able to leave the country - so how do you thin we felt. The first room was dingy the second the bath leaked and they said ther was nothing wrong with it so we spent the time wading through water in the bath room the lifts didnt work do I need to go on!!!!!
Location, friendly staff and coffee during breakfast Breakfast choice
Ease of booking, location of hotel n/a
Clean, friendly staff Noisy. Pick up of linen racks at 6 am in the morning under our window made an awful noice on cobblestone!
Convenient location, friendly english speaking staff
It is really close to the sightseeing points nothing
Bedroom and ensuite were very large and very new so everything looked fresh. The bathroom had double basins and a large bath. Location was excellent and very close to the train station. The bathroom had only had a hand-held shower in the bath so it was difficult to shower properly. Some aspects of the breakfast were very poor - more youth hostel than 4 star hotel. The breakfast room was so cramped that you could not move between the tables to get to the buffet without asking people to move. I was seated at a dirty table, and even when the last guest's dirty plates were removed the table cloth was still covered in spills and crumbs. The fruitjuices were artificial and undrinkable.
Large room and bathroom. Very quiet even although room was facing the road. Very close to Terminii. Decor excellent. Staff very friendly and helpful. Lovely hotel - would stay there again. Shower head was connected to the wall about a foot above the bath. Breakfast ok.
close to everything nothing
convenient to Termini train station, almost all buses and both metro lines pass through it, so even during midnight you can find a bus back poor breakfast,no fresh bread
Location is near to Train Station and near to Rome Historical places. Separate place in the room for couch and desk .. Old fashion room Style , Breakfast could be better
Excellent location, very clean room, reasonably spacious, great shower. Breakfast could have been better....
The view was terrible we were placed in the back of the hotel where the fire escape was, they did change the room to the top floor with no view! This was our 1st wedding anniversary my husband did explain but they did not really care, they also have no iron so we had creased cloths and they said that it is Itailian law no hotels have iron's we went into a couple of hotels and they do allow iron's!
Very friendly staff, surprisingly great breakfast opportunities! Great location, especially for catching the train! Loved our stay!
Nothing like it! Bad manner stuff!!! I use my cell phone roaming to use 3g for search place! Why? Cuz they said their Internet was broken! For 3 days! I totally do not trust them, I asked other guest, they told me they can use wifi! So, the stuffs lied to me!警告大家，千万别住这里！前台那些人素质超差！
I liked the cleanliness and the kind staff ... I didn't like the hidden charges at the end for $6 per day per occupant. Maybe I missed it in the opening contract but I think when I pay in advance everything in the beginning Payment
The location was great as I had no problem walking to most sites I wanted to visit. I would have liked a clock in my room.
Very central. Good directions, easy to find Asked for a double room rather than twin but allocated twin room on arrival. However the room we were allocated was spacious and extremley clean, very impressive.
service, reception, internet, room. nothing, everything was at the highest level for the hotel 3 *
Location. Cleanliness. Comfort. Small room. Aircon did not work.
Location, close to Termimi and both metro lines Strange room without window, very poor breakfast
Close to allo public ransport. Quiet. Buffet breakfast ample. Cleaning stff did not clean/sweep room well.
The room was beautiful and clean, the staff friendly and helpful--all positive things to say about our stay. It was expensive for us, but for the quality of the room it was a very good value. No English speakers at the desk. I know we shouldn't expect it because, after all, when in Rome do as the Romans do, but it would have been helpful.
The view from the hotel room was nice ( 4th floor) The staff serving the breakfast could have a little knowledge of English.
it was clean and the location was good. the staff was not very nice.and my room was very small and the view was pretty bad.
good enough for short business trip central lokation but really nothing around. very late chek in- after 2p.m. It is a question how to plan the day if I could can get in at 2p.m. ?
Perfect Location: very close to Railway station and hop on hop off buses. Yet quite close to all main attraction. Hotel staff is very helpful and polite and can recommend nice restaurants nearby. Rooms are extremely comfortable and clean. Highly recommended!!! it was a bit too warm in the room and we couldn't cool it down using AC. But opening windows has helped
Rooms were spacious and very clean, good location close to metro and termini station, good breakfast buffet, friendly and helpful staff
Good location .. close to transportation, tour agency close by, easy walk to tourist areas. Great breakfast buffet included with stay. Staff was very friendly and helpful. bathroom sink was cracked, stains around the tub faucet, tub was dull in appearance ... probably old and needs to be replaced.... internet connection weak or intermittent,
location, excellent service from the staff, room comfort, excellent resturant
Excellent location, friendly staff conversant in English, comfortable room, and an early breakfast which for tourists with a full day planned was good.
excellent location , very fast elevators ,
Excellent room (inlcuding facilities), location, and staff. No.
v.good location and comfortable room
The rooms on the sixth floor are very quiet, especially considering the hotel's proximity to Termini Station. The bed was extremely comfortable. We booked two superior rooms but one was much larger and better equipped than the other although I was assured at reception that they were both the same quality. At 211 Euros per person per night (including breakfast), I think the superior rooms are rather overpriced.
Fantastic location. Modern, clean rooms. Good breakfast, and very friendly staff. The rooms are kind of small.
Modern, clean, and convenient to train station, shopping, and restaurants. Price of room with twin beds pushed together was $266 for one night. Price did not include WiFi. Desk clerk tried to get us to upgrade room for an extra $70 to get a double bed, free WiFi, and a small balcony. For $266/night, I would think they could throw in WiFi. Also asked desk clerk to make change for a 50 Euro. I was told they didn't make change and I should go to a small store across the street. I would not recommend this hotel to anyone as there are many other hotels in the same area that provide more value for the money.
clean, modern, spacious rooms very good value for money 3minutes walk from underground and termini station
Excellent hotel, very well located next to central train station. Breakfast was great. Staff were great. Highly recommend. Roof above shower was moldy, didn't affect our stay, just our perception.
location near train station
Our stay at the hotel Roma was very pleasent and we would have no hesitation recomending it to our friends The bar area was not very appealing, Could use a bit of jazzing up, Having some local draft beers on display would help.
All staff were very friendly and helpful, epecially the reception staff T.he choice of english speaking TV channels was restricted to news channels. Woulkd have preferred access to drama/documentary channels too
Staff was quite frustrating. Overpriced.
Room was very comfortable and well designed. Location was great. 2 min. to Termini(main train station and metro) just ı didnt like breakfast even no olive.
Great staff! Location not the best, but it is only about a 3 minute walk to the metro station and there are still a few restaurants within a few blocks.
Good breakfast variety, Very helpful and pleasant staff, fantastic location if you are travelling around Italy
the roof terace is very good and the view is breath-taking-saint peter church in the night, the room was really big, they expect us with the extrabeds done and offered us a bottle of wine
big room, clean bathroom extremely poor breakfast; to expensive for the services offered
the location is very convenient.the staffs are very passionate to give help. facility ( e.g. TV ) is a bit old-fashioned, and not much international program available.
cation near terminal, large room, breakfast It was cold at night, we asked to heat the room, they told us that they had to economise and we changed the hotel
The hotel is in a fantastic location about 5min walk to the roma termini and the metro that is next to the termini. The staff at the front desk are business-like who are generally helpful. The room we had were very clean and well laid out. We had a wonderful room with a open view of the city. We did return to the same hotel when we went back to rome to transit to go home. Breakfast at the hotel is abundant and staff in the breakfast area are fantastic. Very prompt and very friendly. Food are replenish quickly. Overall, we were pleased with our stay. We wish price were less expensive and internet access free of charge will be excellent. The hotel could also stock a couple of adaptors suitable for vistors from asia at the front desk. The staff did direct us to get suitable adaptors from a little shop nearby to buy.
Quarto muito confortável Pessoas pouco cordiais. Café da manhã não é muito bom.
Very nice room. Best we had in two weeks in Italy. Excellent breakfast included. Very convenient to train station, metro station and bus tours. Easy walk to Colesium, and most major points of interest. Easy to get everywhere. Front desk and wait staff efficient but stand off-ish--not what you could ever call welcoming or freindly. No different, however, than the typical lodging in Italy.
View from roof top bar Check-in not efficient. Initially taken to a room that was already occupied
The roof terrace has wonderful views, and the hotel overall was very comfortable The hot water could have been hotter! Unfortunately, the service on the roof terrace in particular was poor, slow and amateurish, unlike that in the rest of the hotel.
This hotel is in a great location for public transport. It's 30 seconds walk from the bus/train/metro station which all connect. The rooms were spacious and clean. The staff at reception were very helpful and friendly. I had no bad experience or difficulties during my stay.
Hotel location could not have been better (across the street from Termini). Breakfast was much better than expected (full breakfast not just continental). And the rooftop bar was a great place to relax.
Very good location, near many sights. Roof terrace was excellent. if you went to breakfast abpout The noise from outside disturb little bit on early morning.
The central location and general standard of the hotel and the helpfullness of the staff.
good location easy to get to main atractions
great location thin wall, small breakfast room
This hotel was lovely and much better than a 3 star. The room and bathroom was massive with plenty of mirrors--since it was 3 girls in a room it was a benefit. Extremely clean, beds comfortable and staff extremely helpful. breakfast was lovely. Grat hotel and location The hotel was superb we have no complaints and i have stayed in many hotels
Confort and size of the room; localization. Excellent breakfast. Extend the breakfast time until 11:00 a.m..Have facilities for tea/coffee inside the bedroom.
the shoe shiner at the bottom of the stairs was great!!! Location also was easy to get to everything, right beside the main bus terminal No carpets in the room...A bit Sterile
The hotel was very conveniently located near the train station and was clean and well appointed. The room was clean and bright and had all of the amenities I was looking for,
The breakfast buffet was incredible
It was convient for the railway station The room was very hot the fan only blew warm air, and with window open room was very noisy,
We stayed 3 days and absolutly loved it! We travelled with a 10 months and 2 year old. The room was big enough for all of us + double stroller to move around. Really clean. The bathroom is very spacious, clean and even has a switch for 110V appliances! Hotel was within walking distance of main monuments. Very friendly staff. I can't find anything negative to say about it!
All was very nice except the carpet it needed to be cleaned.
Simplicity and great value for money vending machines. Location was fantastic and the staff very helpful with booking taxis and restaurants
The roof top terrace really nice , getting wine and beer from vending machines funny Small rooms
It was central to main attractions. Clean pleasant. I would not hesitate to recommend this hotel. The only thing I would recommend if they had tea and coffee facility in the room.
Good location, a very nice facility, exactly what we needed. The staff was most helpful, they couldn't do enough for you. They responded immediately to any requests.
Great hotel close to cafe, shops and historical sites. Morning buffet is top notch! Thank you.
The staff are extraordinary helpful! We lost our passport in Rome airport, the staff were actively to help, Giorgio replied my email in a minute! And I even received the Thank You Email after check out! Before arrival, the staff Cristian nicely replied all my question and arrange the airport pickup for me! The hotel is not a big hotel, but chic, nice and beautiful! I will definitely return and spread the word.
The family room was excellent and value for money. The staff were very helpful and spoke good English and the hotel was well located near Termini Station and other tourist attractions. The hotel is new and very clean.
The location near the central railway terminal is excellent. You will be within easy walking distance of many museums and ruins.
Great location, within walking distance of the main train station therefore made it so easy to get around Rome
location the lighting in the room very poor and the mattress/pillows very uncomfortable.
Nothing I being over charged for one day and I being dealing with the staff for three days to get reimbursed and they have ignored me and used excuses to delay the reimbursement Poor service and even worse attitude
Near to train station Very old furniture
The value for the room. The room was very comfortable. The staff was superb. I liked everything. The bar. The restaurant. The breakfast. Nothing to say bad about your hotel in my opinion.
facilities the room was really small, not very confortable and the bathroom was ridiculously tiny...
Good location. Good sized room Maids left room doors when cleaning and camera stolen. Tv no English language programs Breakfasts same every day
Friendly staff, excellent breakfast required repairs, no free WiFi
Friendly stuff, nice and clean environment.
Staff were friendly and helpful. Excellent restaurant. Lack of tea/coffee making facilities in room
Hotel is clean and staff is nice Bed whas not at the level. Bathroom needs renovation asap its clean but very old fashioned.
The single room was not very clean, and had a smell that came in from the open window from a rubbish bin outside.
Good service in the reception.Very good and clean bathroom ond room.
Close to many city attractions, museums, etc. The reception staff, with exception of Fawsil, was way too cold, impersonal, no signs of emotion on their faces. They need desperatly extensive training regarding human relations. A smile or a corteous attitude goes a long way and costs nothing, yet makes people feel welcome. Especially tourists. same goes to the breakfast room. The guy , looks too stiff with a superiority complex and a total lack of courtesy. Recommend training to all of them. The sheets were stained with blood and were not changed during our five day stay.
Staff, location, breakfast
Interier of the hotel look very royal, and look very good. Good location near Termini station. The services is comparative to 2stars hotels.Is not possible consider it as a 4stars hotel. Internet conection is not free, a lot of things in a room were broken, or were getting broke throughout. Heating too noisy, that was not possible to sleep normaly. When we turned it off, was too cold in a room. Safe broken as well, was not possible open it. First day cleaning at about 4pm, what disturbed us while having siesta.
Breakfast, Cleaning in Room thin walls. could hear noise from other rooms
Comfortable room,very good staff on the receptin. There was much noise of traffic. A bad coffee.
Decent breakfast and rooms are clean AC was disabled despite hot weather
The staff were very kind
The location was great. Easy access to most of the Rome attractions. hotel nice, stuff friendly. Room could be larger and the breakfast was definitely not on the 4 stars level.
Good location. Hotel could need a renovation
Location and large balcony
we were very comfortableat hotel and location is great.we had a late checkout at no extra charge.
New room, great bathroom, great breakfast Lobby looks uninviting, front desk staff a bit rude
Clean and good location. Too expensive for what it is. The AC did not work properly and when we asked for someone to fix it they said it worked fine. The breakfast was mediocre. The staff was not helpful or friendly at all. I was expecting a lot more for that price.
The location was great and safe! Easy to find from Termini Station. Clean rooms and overall well kept hotel. I would give the hotel a 3-3.5 (out of 5) star rating as it's definitely much better than a motel but pretty much a no frills experience. Since I was a solo traveller I was not looking for luxury but rather for close proximity to Termini as this was my first time in Rome. I was able to walk everywhere which I really liked. I would recommend this hotel. The lady who checked me in was very pleasant and welcoming however the next two experiences I had (both men) were ok. Both men did not smile and were not very friendly.
Recently updated hotel close to Termini. Friendly and helpful staff make this hotel a great option for someone into simplicity. Steam/sauna, convenient to sights, inexpensive breakfast .... What more could you ask for!! I will return to this hotel next visit
Close to Termini, Room was large, nice bathroom, desk, TV,clean, Brekfast was very nice in a larger room AC was not cold. did not match the thermostat. Only one staff member spoke English and at one point about 12 people need him so I had to leave the hotel and come back. Instructions about the internet were not clear, They said they had WIFI, then I needed to get a password from the desk. Then I eventually found out the LAN line in the room is the only internet but that was not clear from the staff or any info in the room
Close to the train station, friendly staff, good free breakfast
General service was good and food (breakfast) was good. I found the reception staff a bit tetchy on arrival - about 10:00pm on Friday 18th.Room was excellent. I found the glass shelf over the foot wash to be a hazzard as I hit my head off it several times.Air conditioning needs to be explained on arrival as controls vary from hotel to hotel
Only the location First of all we were booked on this hotel that we choose for the convinient location near the Termini station in Rome. On arrival we saw a big group also arriving by bus, and we thougt that the check in will be long. that wasn't the case since agter a few minutes they just told us that there was a problem with the room and that they will relocate is at another best western hotel, the president. Well since the all purpose of this choice was the convinient location near the Termini, we weren't haapy with this change because it meant that we would spend much more time and money in transport to get to termini. when we told them that they said that they will pay the taxi for the hotel, and then the taxi for termini on the next day, and also another one for termini on that same night if we want to, since we were visiting family near the station. Well we refuse the taxi for that night, but accepted the taxi for the next day to termini. We confirmed this when we arrived at the new hotel and they also told us the same, tjat they will pay the taxi to termini The next day when we requested the taxi, the answer was different, that they couldn't pay the taxi to termini, only to the best western universo and then we would have to walk to the station. If they told us that on the beggining we would made different arrangments, since we would need more time to do that, and consequently we could only catch the train to fiumicimo much later than we were thinking and got us trough running since the station and terminals, almost loosing our flight. So, for this, not very happy with best western, even if they offered us a fruit basket.
The room was nice but did not have a view not that many rooms in Rome would have a view. It also had free internet in the room. The staff were very rude & unhelpful. Upon checkin we were told that our room did not exist and they were not appolagetic at all. The staff at breakfast time were very rude & unwelcoming. They started packing up breakfast even before 10.30am. I saw some patrons turn up right on 10.30 and they were told to go to the bar & order a meal. Althought the bathroom looked nice the water in the shower poured out which became annoying having to mop up the water. I dont mind a few splashes but the shower we had the water just poured out.
We liked everything! I am a returning guest. I stayed at the BW Universo 4 years ago and had a great time. Hotel is well maintained, clean, great beds and above all friendly and accommodating staff. Especial thanks to Roberta, Isabella, Johnny and Edward for making our stay memorable. Nothing!
Breakfast included on top floor Beds were a bit uncomfortable
The hotel was excellent, and we really enjoyed the room, the breakfast, and how quiet the room was even when tour buses were right outside our window. The staff was very helpful. The executive rooms were in a separate building, so it was necessary to walk down and over to get to breakfast and the front desk.
Beautiful facilities, very helpful and attentive staff, wonderful rooftop patio bar and restaurant, and fantastic location close to Termini and 1 block from Metro station in a nice neighborhood.
The location near Termini was ery convenient for me, given my itinerary. The rooftop bar was a very enjoyable place for an evening drink. The atmosphere/view at breakfast breakfast (also on the rooftop)was also very enjoyable. The wifi did not work.
The food was great. Location was great. The staff weren't very helpful and kind of rude. Internet was horrible. I tried to check out after the second night but they would not refund my money. People smoking in the halls. Will not be back.
The staff were amazing...and so friendly and helpful!
I would come back and stay again very close to the termini and Rome attraction
The single room was extremely small. In the USA, we don't have those types of rooms. If booking for two people, do not book a single room! Also, since we had two people, they also charged us 20 euro more than the advertised rate per day.
Excellent hotel in a very convenient part of Rome. Staff is friendly, helpful, and very accommodating (knew our departure would be very early AM and had breakfast boxes prepared and at our door by 0630 for us to bring to the airport - without our asking!). Our room was gorgeous with private terrace overlooking the quiet, beautiful street and adjacent church. Rooftop bar and restaurant was an excellent, romantic place to spend our last night in Rome together! Highly recommend!
The hotel was really clean, which according to my opinion is the most important. Every day the room was cleaned and the towels replaced. The staff was very kind and helpful with everything. The location was excellent, once it was 5 minutes from Termini station, and also in a safe area. We were three girls in the room and initially we thought that we would be uncomfortable because the room was a little small, but finally there was no problem with that either. In a few words that's what we call value for money, no doupt!
best thing is it is very near to the station, from where you can find local bus/train/metro/hop on hop off buses, to explore rome/italy.
very helpful staff;clean room;close to train station air conditioning was not working
Decent and well located hotel. Newly renovated and comfortable. Poor breakfast
the staff were friendly ,helpful, willing to help with any questions we asked, very close to the train terminal and underground , plus some nice resturants surround it, the continental breakfast was a good selection on arrival was told the air conditioning was not working, offered the option to cancell and go to another hotel, however, we remained, but the room didnt seem stuffy and this didnt cause a problem, but , on website the room offer internet connections, but there was no sign of this at all! but there was an internet cafe a few buildings down
I liked the location near the central train station (Roma Termini), the hotel is old but well maintained so that adds some charm to it, the staff were very nice, and the continental breakfast was ok. The bedroom and bathroom were good too. Mini bar. The mattress was about 10 cm (4in) shorter than normal, even compared to its base that was about 10 cm larger), and since I am a tall guy (1.90m) my feet were hanging. :) The wall mounted hair dryer maid it uncomfortable to use the toilet. My door lock did not always work, so that means the old locks may be giving up.
No Wi-Fi in the room
The location is excellent. the price performance ratio is good. The hotel has a heating problem especially in Rome novembers where nights are cold.
Cleanliness of the room, breakfasts, professional hotell staff nothing
extremely friendly staff. Location was just about 3 minutes from the station. Even the locals at the cafe were fantastic.
nice 3 stars, good location for visiting Rome. the shower curtain was too sort and all the bathroom gets wet after shower. Coffee quality at breakfast needs serious improvement
The local was very good, near Termini and many interesting points of Roma.
The hotel is walking distance from the Termini bus and train station. It is very close to most of Rome's tourist attractions. The hotel is very modern, very clean and is furnished with brand new furniture. The bathroom is also like new and is very clean. The staff is very helpful and friendly. The included breakfast was great with a lot of healthy choices. Actually we did not have anything to complain about during our 3 night stay. We hope the hotel will keep up the good work.
The location was well known to us prior to booking and was okay. The hotel is one floor in a building with 3 "hotels" in it, so each floor is considered a different "hotel". The single floor "hotel" was clean. The breakfast was good. The room was horrendously small , which reminded me rooms in Tokyo so when the suitcase was open the door was blocked. Can work well for single businessmen that need to be close to Termini. not convenient for couples. I would say that after being in this hotel I am not sure any more about the way hotels are getting stars grading in Rome. This is certainly either a fancy 2 star hotel or maximum 3 stars hotel. We stayed with a couple of friends. we both reserved through Kayak on the same day and payed significantly difference prices. I payed 20% more than my friends and they received a larger room....