Friendly welcoming staff Nothing
While the location is great, and the reception, bar and restaurant are beautifully decorated, the room itself looked a bit out of date and used. There were stains on ceilings. We also had a difficult time keeping a comfortable temperature (too hot) even though we were there in mid-November.
Staff was helpful and courteous. Excellent location Room was dated and somewhat shabby.
I liked that the hotel offered us a better room after initially trying to put us in a not renovated room that would have made me leave it at once were it the only choice. I liked that the hotel immediately brought us better pillows after we asked for the hard foam ones in our room to be replaced. I liked the breakfast and the friendly staff
The concierge staff is very helpful. We arrived at the hotel at noon, after almost 24 hours of travel. We were exhausted. The front desk staff reminded us that check-in was at 2 p.m., but proceeded to allow 11 other couples/families to register and go to their rooms before 2 p.m.. We sat in the lobby for 1 hour and 45 minutes. The front desk did not check with the cleaning staff until we had been sitting there for an hour and a half, and I went to the desk a second time. Not a great way to start a vacation.
The setting and quality of staff, we enjoyed our stay and were upgraded although we did lose the balcony suite booked. Very convenient for our stay in Rome and we would book there again An initial lack of coathangers, only 4 provided but more were provided on request. Also a problem with heating/AC
the service in the hotel was excellent. rooms were dated
Friendly staff!!! Spacious room(too much for overnight stay), nice bathroom, good breakfast. Price a little steep for one night.
Excellent Proximity to main attractions in Rome, friendly Hotel staff, Nice Street, nice rooms,
Everything was great, from the room, to the staff, to the location. Nothing.
Excellent location. Well established hotel. Great value, Would definitely use again.
Nothing only the location the room was old and noisy its not a five star hotel i wont give it 3 stars
everything was excellent, but the breakfast was poor
location near good restaurants and comfort no
Friendly staff and good location Room service, mini-bar, etc were very expensive
A lovely, elegant hotel located in a prime location! Excellent and very attentive service. Hotel staff made me feel very welcome and was extremely helpful in providing information about restaurants and things to see. I requested an early check-in and the hotel was able to acccomodate me. I would definitely stay there again. It was a little tricky trying to adjust the water temperature in the shower.
Excellent service from all sectors ! Rooms are cleaned twice a day !
We had some difficulties with our booking due to unclear communication with bookings.com but the hotel staff, in particular Claudio was fantastic and sorted it out for us very pleasantly and efficiently. He was also excellent with recommendations for sightseeing tours, restaurants etc. We thoroughly enjoyed our stay at this fantastic hotel.Kind regards,Susan and Max.
Locations is great, hospitality was great, hotel atmosphere is excellent. Mix between classic and trendy. Breakfast.
best location that can be for family, center, but quiet. stayed with the kid and the room was upgraded to Delux triple for free. Very good terrace to have brcfst or lunch.
The location of the hotel is fabulous! I could walk to the Borgese Gardens, the Trevi Fountain, The Spanish Steps and the Colloseum! The shopping in the area was fantastic! I only eat fruit in the morning and I found the fruit salad skimpy, composed mainly of apples and swimming in a sea of orange juice from concentrate. Surely a 5 star hotel should have a wonderful fresh fruit salad, with melon, kiwi, pineapple and berries.
the location poor quality for a 4 star hotel
Hotel was centrally located. Staff was very courteous and helpful.
The room and decor, and location. Disappointed the bar area was always unstaffed. It seemed the hotel didn't want us to use it. They had a lovely breakfast area that was empty but sent us down to the basement, so we went out for breakfast. Made no sense??
Location and the art deco of the dinning room The room; too small and smelling terrible bad. The "mini elevator", the "mini halls"...The external appearance of the hotel is magnificent but inside it is quite reduced
Expected more for the value... Air condition didn't work, no hairdryer in the room
location no wi fi, internet connection, absence of power outlets in the room, overall business use made it impossible
Beatifull, recently renewed, location, modern. Booking description very accurate. Very poor concierge services when it comes to restaurant recommendations and reservations.
splendid breakfast with good view 7th floor bar and restaurant not open during our stay
The friendliness of the staff. The prices for the room service menu were extremely high. Also, the cupboards were not well designed (hanger rods placed very high and it was hard hanging clothes and getting them down).
Good location, qualified personnel, hotel corresponds to expectations of the guests. As a wish: to have own SPA zone. It is inconvenient to visit hotel restaurant in the evening, it is necessary to take a reservation at least, for a day earlier.
Exceptional service from staff. We checked-in before check-in time and a room was made available for us very quickly. Our stay was only 1 day so we did not have time to try the hotel facilities. Breakfast was included in the price paid for the room. We were leaving early the next morning and we were told that a take out breakfast would be ready for us. I found this very nice but the next morning no breakfast was available. Bed sheets and blankets not comfortable,
Beautiful eurorpean decor, the terrase for a glass of Procecco, locations, quietness. price of meals
the location and the view from the 7th floor restaurant the 6th floor breakfast buffet. Horrible flooring. staff not as attentive or as friendly as in other 5 star hotels we visited in Italy. Mirabelle restaurant was lovely, however the bar area needs attention, too small, and way too much traffic from kitchen to enjoy the beautiful guitarist
the location and the room standard I did not like the breakfast. It was not up to the satdard of a 5 star hotel. Also thehotel was offering SPA services which were not located in the hotel , but in another hotel, which is not convenient especially during cold times.
location. roof terrace the hotel is tatty and does not have the level of service I expected from a 5 star hotel ... the beds are incredibly uncomfortable and we slept badly. This is a 4 star at best and does not have any romantic or luxury component to it. The roof terrace is nice
The staff was extremely kind and assisted efficiently in providing good addresses and securing bookings for museum visits, etc. The rooms are very well equipped, very clean and comfortable.
The hotel staff were veryprofessional. A really excellent hotel but Two very small picky points. For the early birds, the Gym and Breakfast only open at 7:00 If you are on a tour to the Vatican or outside of Rome, you could be leaving at 6:45, which therefore doesn't give you access to the breakfast, or gym.
Very nice rooms, clean, great service, nice location. Breakfast was execellent. Rooms and bathrooms were renovated. We liked everything...
One of the very best hotels we've ever stayed in, almost faultless
The whole atmosphere, the hotel was worth it of a 5 star hotel. Fantastic stay.
Why Offensive?! This hotel is excellent!!! Very friendly & proffessional staff. Each and every member of the staff, from all departments was so nice and efficient! We really enjoyed our stay there, thanks to the wonderful treatment, and also the location and facilities. The fact that we couldn't stay longer...
Beautiful room and appointments. Excellent air-conditioning. Breakfast too expensive
Pretty much everything was great but some small amenities wasn't available when asked for. Room didn't have iron and board. It's a 5 star hotel eveything should be available when it comas to Small amenities which are even. Available at 4 star hotels. Had to ask for toothpaste a 2nd time and then it was provided. Otherwise staff was really helpful and friendly which is very important.
Restaurant waiter Front desk Reception lady with very bad attitude Trying to use slogan (our role in eourp !!) like teaching her guest ????!!!
Beautiful hotel - true luxury experience. Extremely friendly and helpful staff. Clean and well appointed rooms and facilities. Great recommendations for dinner including Girarrosto Fiorentino - do not miss.
Rooms were beautifully decorated. Outfitted with very comfortable linens. The staff was very attentive.We are definitely staying here on our next visit to Rome
I really enjoy hotel , room were nice Clean less the bathroom
Wonderful staff with first rare service.
The staff was amazing. They all knew our names from the moment we checked in and made us feel very welcome and at home. The concierge provided excellent recommendations for food which was always spectacular and reasonably priced. The Palm Court bar is an Art Deco fantasy. Our BEST stay in Rome, and we have been many times. We will only stay at the Hassler in the future!
I'm usually pretty critical of hotels but the staff at this one was great, from the doormen and valets to the front desk and concierge. Good job by all of them. Also, the internet was wired, fast and reliable, usually hard to find at most hotels, so key to my happiness there. The rest was standard fare, rooms were good, room service food ok but expensive, nice bar on the roof, etc. The only thing I didn't like was standard european convention of a "king" bed not being a king mattress but really being 2 small twin beds pushed together. It leads to many sore backs in the morning, or falling into the gap in the center.
Good location, helpful staff ,beautiful hotel. Would stay there again. Very small room and lack of a business center with computers
We enjoyed the comp. bottle of champagne to celebrate our aniversary.
The hotel was lovely and on a quiet street, by Rome standards. The staff were great. I had erroriously booked a single and didn't realize until we checked in. They quickly fixed my error and we weren't charged any extra rate. They were friendly and so helpful. I needed a couple of "C" batteries after frying an appliance. They went out of their way to find me one and left it in the room while we went to dinner. The included breakfast was absolutely fabulous and we had dinner at the hotel restaurant and it was also very good. Our room was very spacious, comparable to very nice US hotels and the bathroom was huge and very clean. The housekeeping staff did a great job daily. All and all, it was great to come "home" after a long day of sight-seeing and relax. We would most certainly stay at Sofitel Rome again.
Eloquent, classy, clean and helpful!
The hotel is in a convenient location. It is very clean and the staff is very friendly.
Staff was very helpful, location is close to nice places such as Spanish steps and via veneto. Price is a bit over-rated in comparison with what the hotel can offer
The entire staff was superb. They were professional, helpful, friendly and hospitable. We arrived early in the morning and they made a room available for us to use until our other room was ready. Breakfast was included in our room rate. The breakfast selections were outstanding. It did not have an exercise facility and the rooms did not have an iron and ironing board.
The staff were excellent - pleasant and helpful at all times. The roof top restaurant was disappointing. The quality and presentation of food was reasonable but not to the standard expected for the prices charged; a limited menu.
Efficiency of staff and service. Breakfast could have had more fresh fruit--v limited selection of fresh fruit. Would have liked a sofa area in the room.
The staff were extreemly helpful!
We got upgraded to a suite, which was fabulous. Location of hotel was very good. Certainly a luxury hotel. Reception staff were okay, but they were rather arrogant and a bit slow ! Also, wanted to charge us the total price on a daily rate, rather than for our full stay !! Check your bill carefully at the hotel. Mini bar prices were outrageous and the breakfast price was very high, so we ate out.
The very comfortable, spacey room. The expensive breakfast. We are little eaters and 16 euro for a cup of coffee and a croissant is a lot of money. Breakfast should be included.
Good location, very good staff, good sized rooms, very safe place of Rome(opposite the hotel is an embassy of USA, so you can feel yourself safe), good restraunts all around, taxi station is near the hotel, so you just need 7-10 euros to go to any sightseeings, Trevi fountain is 7 min. of walk, Hard Rock cafe is just around the corner The breakfast could be more assorted, I think the housekeeping could put the slippers in the room, there were not
The hotel was in a very popular region, closed to many attractions. The hotel staff were very friendly. The rooms were nicely decorated in Italian classic style. The heating system was not working! We had two "cold" nights in the centre of Rome.
Staff were very friendly and helpful. Housekeeping did a wonderful job on the room every day of our stay. Bar in the hotel was a little pricey however, the rest of the stay was fantastic
I liked the hotel itself, the service, the location and the view out of the balcony, which is absolutely fantastic, from my perspective.
yes no coffee maker,safty book was broken and no body repair it and it was difficult for me to keep coming down ,no enough warming of the rooms and tape water wasnot hot especially during night and no replacement for the used glasses and i dont like the toilets it need tobe redesinning
The hotel was located in via veneto which is a high class area and near most must see attractions such as Burghese Gardens, Spanish Steps and Trevi Fountains. The hotel was newly re-desined from the inside and the price was raltively lower than similar luxury hotels. My wife and I spent the first days in our honeymoon in the hotel and we liked it very much. The staff were not frinedly as they should be in this 5ive star hotel. The tourist info desk staff were not available all the time.
It was clean and the staff were pleasant, wifi internet excellent. Fantastic location. Upgraded from a double deluxe to grand deluxe as it was our anniversary. It needs tea and coffee making facilites, as the room service is expensive as is the mini bar. The breakfast was very expensive and of a poor standard.
I did like the position of the hotel which is rather quiet after along day in the city noise. The room was comfortable . yes ,I did expect a little bit of a 'welcome' token in the room such as one flower or a 'basket of fruits' when booking a 'superior room'.
Free room service coffee. Fantastic rooms Very friendly and helpful staff
We were upgraded to a suite just because we had mentioned in our booking that it was our wedding anniversary and were offered a bottle of champagne and strawberries upon our arrival.. For such a luxury hotel,I thought the breakfast buffet was not at par.The cleaning crew were often late and forgot to provide soaps and other cometics like gels and shampoos and shower caps.
surounding area location fisrt they wanted to give an inside dark room,than what I had was on the top flor,with terrible wiew
Comfort and location Reception staff not really polite or friendly
Excellent location for all the sights and dining locations of Rome. Also, close by to the Metro.
The room was big and comfortable. Staff were friendly. Housekeeping was poor. Also, there were several steps inside and outside the hotel making it a nightmare for parents with a baby and a stroller.
The drain in the shower was obviously stopped b/c the water built up and spilled out into the floor every time we took showers.
The comfort of the bed I believe it is over-priced
The bar and lounge area was very beautiful and relaxing. Breakfast was excellent, though expensive. I did not like the attitude of some of the staff at reception. The plug in the bath was not closing properly. Hot water was not always available.
The staff were incredibly lovely and helpful. The location was terrific in relation to many sights. Can walk to Spanish Steps & many others. Hotel is clean, beautiful & basically comfortable. I visited in December and with the heat turned up to high I wasn't able to get the room warm enough. That is my only complaint.
I really loved the bathroom. The size, the quality of material, there was marble all over the floor and the walls. The room was also allways very clean and the bed was very comfortable. The hotel needs some renovation, even though I like the renaissance style and by no means should this be altered. However, it's a pity that the heating did not work properly at a Westin hotel.
Location of the hotel problem during checking, took long time.
great placement to go anywhere in Rome. bar + resto at top floor is amazing view!! a bit old style hotel and it was written that there is a gym + spa, but they are very old and small....
Everything at the hotel was superb.
The location is good and from the roof terrace you have a nice city view. We had room 212, located next to a service room where at 05:00 in the morning sound of voices and TV came thru the adjoining door.
The hotel is near from everything and the food is very nice. Booking.com has many comments about bad service employees ... I think only three people have this bad reputation ... one of these is an old man and another is a very young woman working for breakfast...they are very angry. Another employee is a young man working at the terrace restaurant and thinks he is the most ... all other employees are very careful and helpful.
the hotel was great. professional staff. excellent and convinient location n/a
room service was very good The hotel need to have a waterpool,if it will be possible
the breakfast does not correspond to it's very high price
The interior decor was very attractive. It is convenient although located in an unattractive piazza. Excellent air conditioning which is important in August. The hotel could have included a continental breakfast in the room rate.
the fact that is at the centre of rome
Located close to the Spanish Steps
the best was the location, this is out of question, amazinf spot, but for the price thge hoytel was just ok, and the service just ok as well there is nothing really bad but to my advice trhe people working there do not know thar tjere is alot of unemployement now in Europe.........
Excellent staff--especially the duty managers and concierge staff. While our room was very comfortable, it was a tad smallish (appeared to be built for a single bed yet had a king wedged into it.)
Hotel is stylish and clean and there's an old world grandeur about it which I liked. Bed was very comfortable and restaurant area on second floor was very pretty. I enjoyed my stay overall. Room and bathroom assigned to us were just slightly too small I think. But otherwise it was fine. We discovered that there is a lift that takes you up and down the Spanish Steps too late. The hotel staff did not tell us about it which I found odd. Although the hotel is central, psychologically, the thought of all those steps is a little offputting - it's not the sort of hotel you feel you can just nip back up to in a minute. I think the hotel should at least inform you about the lift on your arrival.
The most important thing about this hotel is its location. It is located exactly on the Spanish Steps I thought the rooms were small and were overpriced.
The location Oldish
small room very small bathroom not a 5 star room lucky to rate 3
It is a pleasant hotel over all , the roof top cocktail bar and the breakfast areas are in keeping and enjoyable ares of the hotel , but there are areas within the hotel starting to need a little attention . This hotel is rated 5 star and I expect it to perform to it ratings , it fell short of its ratings ,compering with many other 5 star hotel I have stated in , hence to the value.
hotel staff,cleanliness,posision in Rome The price was very hi for the offer.I accepted trough booking.com because of transcripcion and pictures, witch vere unapropriate. This is second time the same thing with booking.com reservation.First time hapened with Hotel Starhotels Splendid in Milan!! You should do something.
I loved everything about the hotel. The rooms were great and the beds were sooo comfortable. We had been in Italy for a couple weeks and it was the best place we stayed at!!
hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job
The hotel was very clean and furnished beautifully. The location is great. It is massively over-priced. The bedrooms are relatively small for the cost (I had to move furniture everytime I wished to go onto the balcony or dry my hair in front of a mirror) and although the view from the restaurant is stunning, the service wasn't anything special given the extortionate prices - in fact we expected much better.
Comfortable hotel, super view of the city from the roof top bar No Sky sports channels on the TV. Cost of drinks in the bar
The hotel is luxurious and well run. I felt the excessive charge to use the internet was unecessary.
The location for the Eden is wonderful - close enough to the sites, while in a quiter luxurious neighborhood in Rome near the Villa Borghese Gardens. The public rooms are beautiful and service impeccible. our rooms were nicely appointed however did not have good views. The rooms have no carpets, bare wooden floors and there is no outlet in the bathrooms for hairdryer use. When I called the concierge to inquire how one could use the hairdryer in the bathroom I was informed that you must use the hairdryer at the desk in the bedroom. There is only one outlet there and so I had to unplug a lamp to plug in the hairdryer that is supplied by the hotel (clearly a woman was not present when designing these rooms and bathrooms!). Otherwise, an elegant spot in Rome and it was a very good value!!
We stay at the Imperiale every time we go to Rome...Always a pleasure!!
The staff was incredibly helpful AND always so cheerful! The rooms were beautifully appointed. It's in a great location that's beautiful (especially at night) but not overrun with tourists. A little more info on the Metro & where/how to buy tickets would have been great.
The location is excellent, near the tube station and walking distance from little restaurants and shops, and one of the main attractions in Rome, the Fontena di Trevi The breakfast, despite being a buffet didn't have a great choice, there was no fresh coffee (in Italy come on..!!)...we did ask for a quadruple room and as we were 2 couples, one of us had to have 2 separate beds as they couldn't provide 2 double beds..which was a shame..and it was soo noisy at nights, shame about it!
great location. some staff helpful. One man behind front desk was rude! I know standard check in is not until 3pm. He first tells me he'll get my room ready by 230 or so. OK, I sit and wait til 315PM, he has totally forgotten me after letting other folks in. then he disappears. Finally I ask and another manager lets me in my room and apologies.
Welcoming staff. Good location. Real continental breakfast (acceptable variety of the food). Cleaning of the room can be done later. Sound isolation could be improved. Bad coffee served during the breakfast.
The location is perfect. Really nice breakfast. Nice spaces for chat with friends. Very kind and helpful staff. There was no control of heating/air-conditioning in every room.
very good location!the metro station nearby.shoping and historical area 10 minutes walking! the back room was very small but when we complained about that ,they change us to a front room(via venetto) who was very nice and much bigger!very bad coffe in breakfast.in Italy??
Nice location on the Via Venito close to the Metro station. Lots of very good restaurants nearby and walking distance to the Spanish Steps. The service was wonderful and most of the front desk staff spoke English. Everyone was helpful and went out of their way to make our stay enjoyable. The bathroom was very tight. The wifi worked well in the lobby, but our room was at the far end of the third floor hall and the signal was off and on.
I liked the location
Literally not much. I think some part of our stay should be refunded. If not for the terrible event in the morning the for the misadvertisement of ammenities. We were late for our train had already paid for our room. I have stayed in four and five star hotels plenty. Not saying we didn't look young or scruffy but in no way we're we staying above our means. We tried to leave quickly in the morning they assumed we trashed the room they locked us inside the lobby, and threatened to call the police if we left before they checked. So I tried to explain they had my credit card and passport on file and I would give them my phone number if there were any issues my best friend who I was traveling with pleads with him in Italian and he starts yelling at my friend physically restraining him. It was disgusting behavior for a four star hotel. Also there was no gym which they advertised they had and essentially was the only reason we booked the hotel. This would never fly any where else I have stayed it was truly deplorable, but more then that I was just disappointed to have had search for a place that seemed nice and welcoming and comfortable, a break from the rest of our journey, and instead been sucked into a place with so little respect for its clientele. It's on a horribly touristy street filled with a couple bad restaurants a Hard Rock Cafe and a strip club. Although there is a fantastic wine shop around the corner with a very sweet owner.
I liked that the hotel was in the center of Rome I think it was very expensive for what you get...
Location was good, close to shops and attractions. Breakfast was plain but acceptable.
The staff and service was excellent. It was also centrally located and had very good breakfasts.
The location was great (5 mins walking from the Spanish Steps) and the staff were very friendly.
The front office team were lovely had fluent english and were very helpful and they were also happy to store our luggage at no additional charge on our day of departure as our flight was not until 8pm. The location of the Hotel is ideal for a city break with all "must see" places within walking distance. Its location is also ideal to join any of the City bus tours. The breakfast could do with additional items but in saying that what was provided was of good quality and refreshed regularly. The only thing negative comment is that I found the drinks in the Hotel expensive.
Great location, friendly staff I found the bed to be hard and the pillows uncomfortable.
Very clean sheets and an excellent location to see all the tourist sights. Very helpful staff. Roof top restuarant over rated
Location excellent, great and very helpful staff, big size of bed, Very small room, very poor breakfast( only ham and cheese every day), no network in the room
Friendly, helpful staff and the location of the hotel. Also the roof top restuarant was very nice. We were also offered a private pick up from and to the airport which was at no extra cost to a taxi. Could have had more choice at breakfast
For first night i got room with little window under the ceiling and very bad smell. For next nights they change the room.
Staff were extremely helpful and pleasant, the hotel was spotless and room very comfortable. You couldn't wish for a more central position to view Rome.
The friendliness of the staff & the roof bar. Unfortunately the early morning noise from the traffic below.
Very Convenient for the majority of the major sights Suprised that one had to search out a taxi from the hotel rather than have the staff call one.
location a little dated
everything was very good nothing that i did not like
Great location, friendly staff, clean rooms. Uncomfortable beds, very hard.
location is good, the rooms are comfortably large
Good hotel, very nice and friendly staff - especially for kids
The room was clean and a good size. The bar and restaurant closed at 11pm which is far to early