Staff were very friendly, rooms beautifully furnished and a lovely upgrade due to the fact that this was our wedding anniversary. Breakfast is excellent.
Central location. Good breakfast. Efficient staff.
1. Very friendly staff. 2. Large room with all facilities needed. 3. Excellent buffet breakfast. 4. Suitably located close to Prague attractions. Nothing. We had an enjoyable time.
I liked the kindness of the sraf. They helped us with every question and need. the room was cleened every day we left the room
Staff was friendly and location was amazing...it was near the most popular part in prague... Ac was not cool enough...but weather was good anyways...
We had a wonderful time at the hotel, all the staff was very nice and helpfull. I recomend this hotel to every body.
As shown above we paid for an upgraded room which included CD player and free pay channels. I was with my daughter and as we did not intend to be out late in the evening having films available to watch was the reason we upgraded. I asked the hotel reception and was told that they were not available.
service, design, breakfast, location
very friendly staff. good facilities. central location
The food and drink were excellent and the rooms were spacious and well presented. The service was good and staff very attentive. Heavy smoking in the bar with no area to go to get away from it.
The staff were very friendly and helpful and the facilities were just what we required for our long weekend in Prague.
Nice location Old hotel
Fantastic location Breakfast was disappointing
friendly , helpful staff
Excellent service from the staff and a very spacious room (by European standards). Its location is central, however, the neighborhood is a bit seedy, as there are "cabarets" on just about every corner, and men who approach you and solicit you to go to these places.
We liked the central location with easy access to the metro and train station. Also short walking distance to Old Town area. Quiet and comfortable rooms. Good breakfasts. Efficient and helpful receptionists.
Unfriendly staff. Location is excellent. Facility is old. Room small but adequate. Good to just sleep, take a shower and get the hell out
just the location, it is perfect. you don't need to take bus or merto to visit the historical Prague The breakfast was poor. and if you want to have a shower you shoul do it with cold water- there was no hot water!!!
Excellent location, nice stuff, comfortable room.
The location Wifi was working very badly. I wasnt able to connect to it and the staff was not skilled enough to help me.
The Location is exellent. Hotel is Clean and safe for Tourist and Business people.
The location, spacious room, friendly staff and excellent breakfeast poor lighting conditions in the room and lack of lobby
Airbnb didn't work out, and needed a good place to stay on short notice. The Eurostars Thalia was very affordable and very comfortable. I would recommend the hotel to anyone No complaints
The staff and location were very good. We were within walking distance to all tourist attractions. The breakfast had a lot of variety and was quite good. The noise level was high. We were in a room towards the main street and could hear traffic and the tram all night. We could also hear loud guests in the hallway late into the night our first night.
Nice looking suite.
The location was spot on. The room and ambience was just perfect. N/A
The location is what attracted me to the Eurostars Thalia and it appeared to be a nice hotel on the website. Upon arriving, the hotel met all my expectations, the staff was very nice and the location was about as good as you're going to get in Old Town of Prague. I was traveling solo to meet up with my son on his Study Abroad trip but I will be returning with my wife and I would stay again for sure. Reasonable price, nicely furnished, attentive staff and great location!
The breakfast had areally good variety, however it would be good if the guest could choose how their eggs are prepared. The non-smoking policy should be addressed, I specifically asked for a non- smoking room. however the room was on a floor with people that smoked and it affected me seriously, also the public areas should be non-smoking. again the comfortable part of the public lounge was so badly polluted with sigarette smoke that we could not use it and had to go to another restuarant for drinks and snacks
The Thalia is situated in an ideal location 5 minutes from the river and 10 minutes from Wenceslas Square so ideal for sights and shops.
excellent location, good breakfast and very friendly staff who all spoke good English breakfast room was a bit dark
Beautiful suite for a room. The controls for the shower are confusing.
Receptionstaff did very well! Great service!! Beautiful bedroom, perfect airconditioner. Curtain to make it dark did not close totally, safe was not fixed to the cupboard, we missed the thing to clean the toilet. Staff in breakfastrestaurant could be more friendly. They work hard, but they forget to talk with the guest or give the some extra service, like serving some coffee or make a small talk with the guest.
the cleanliness of the hotel and courtesey of the staff.
Absolutly everything. It was a wonderful hotel.
The room is big, high ceiling, furniture is new, bathroom is very comfortable, the bad was a little hard – exactly as I like. The staff is very kindhearted and understanding. The breakfast is great. Hotel location is very convenient – few minutes walking from center but still in a quite place.
Lovely rooms, enjoyed the junior suite Facilities, such as ironing board, tea and coffee making etc, were not available in the junior suite to which we upgraded.
Rooms were excellent and the staff were very helpful. The breakfast was fairly low quality.
Wonderful modern hotel. Large hot breakfast buffet with a lot of variety! Very friendly reception staff. During our 5 day stay, the housekeepers did not clean our room on several occasions. We would see them smoking and chatting in the courtyard frequently, but they worked very slowly.
Rooms are clean and silent, but... ... service is everything - very low-profile.Small window (0.5m x 0.5m) at the top of the room does not give much light. Shower made on the opposite side of the wall is not convenient to use.
The room is clean and very confortable. The hotel is not far from the city center (10 minutes by walking). The air-conditioned was not working well.
The breakfast was excellent, location was great, room was stunning Nothing all good
Very friendly and helpful staff. Good location, close to the Old Town. Nice, newly furnished rooms
Configuration of shower is strange: you have to stand closer to the end of the bath tub, on top of big drain plug, which sticks out.
This is a quiet hotel in a good location just outside the historical center of Prague. Access to the center of the city is no problem (a 10-15 minute walk), while a Metro station and a tram stop are close at hand. The rooms are spatious and well furnished. Free wireless internet in the rooms is particularly useful for business travelers. The reception people were quite friendly and helpful. Overall a good choice for a conference trip in Prague The breakfast could be better, given that this is a 4-star hotel and Prague has excellent coffee and pastries everywhere!
Although the hotel looks great in its website - the pictures actually don't do it justice. It is a fabulous little jewel of a hotel tucked away in the best part of fantastic Prague. Senior staff are very good. The pool is tiny and cold; and the service, especially in the spa, is a bit hit and miss - my wife made a manicure appointment which was not fulfilled and poorly handled.
This is a luxury hotel and priced accordingly. Everything about the place is first class. The decor is beautiful from the rooms to the reception to the lounges, breakfast room and exterior. The staff is efficient and very helpful. The whole place is comfortable. Nothing to dislike.
From the welcoming smile to the opulance of the, to the location every thing was perfect. If you want to spoil your wife/partner this is the place.
ambiance and staff
The Alchymist is a beautiful boutique hotel, perfectly positioned for all of Prague's attractions. The staff were the best we have experienced, polite, extremely helpful & informative. The Alchymist made our holiday a most memorable one. Thanks
Excellent environment feeling like home with very personal service Not enough room provisions like bottled water etc.
Helpful staff, great breakfast Very small room for the price
The Alchymist is a lovely luxury hotel with very attentive staff and beautiful decor that really suits the prague experience. I chose not to use the spa as the services are really quite expensive.
excelent location, beautifully decorated hotel, spacious room, excellent service, good selection of food for breakfast
I like the location of this hotel - in Mala strana. Also the SPA-center in this hotel is very nice. It's real pleasure to visit it.
The service of the bar. I enjoyed so much!
armchair massage, bathroom dirty kitchen for breakfast, room, dirty towel, smelly and noisy room
Hotel is located a few blokcs from the National Theather, walking distance to everywhere, hotel room and bathroom was very spacious, free internet, safe in your room, and buffet breakfast with plenty to eat. The hotel does have a bar service on the grounf floor however there was not a minibar in your room. Also, there was on particular person at the check in desk that not helpful at all, making their customer service rate low.
Safe included in price. Good central location. Cleaning staff coming into my room before I had gone out.
excellent location,good sized rooms,value for money Front desk staff could be a bit friendlier - we had to take our own luggage up to luggage room on 2nd floor which also could be a security issue, i.e theft
Great value for money, free wifi, decent breakfast included.
The location and the price..
Clean and spacious room The hotel staff is not too nice. If you arrive before check-in time, you have to carry your suitcase to some room where all the visitor's suitcases stay. There is no guarantee that you will get your suitcase back as well, because you can choise freely which suitcase you like among these:)
Very quiet room in section C, also clean and spacious. Excellent buffet breakfast and helpful staff.
Value for money, spacious rooms hotel taxi service overpriced
Excellent location, spacious accommodations, accessible, nice views, good value for money. The building has no air conditioning, so we had the windows open. The area was unexpectedly loud, with many bars near by, and people yelling loudly late at night which was a bother.
The staff were really friendly, courteous, and helpfull. The facility was very clean, quiet, and the location was great...only ten minutes from Old Town Square (walking) and all other sites were easily within walking distance. As a previous reviewer noted the elevator did break down, but the repair staff were out fixing it the next day. In all, we had a great time visiting Prague and would love to do it again. I guess I am too used to North American standards...there wasn't a kettle in the room so I couldn't make coffee when I felt like it, I had to go to the cafe downstairs or out. Also, there were no face cloths!
Close to juesh comunity A bit noisy
Hotell staff was really friendly and helped a lot with any question we had Shower was not easy to use
The location of the hotel
The location was very good and breakfast just perfect! The only thing that I was dissatisfied over was that I got a room with a window in the roof.
very central only very small roof window
The hotel staff was excellent. They were very friendly and professional. The location was great within walking distance of all downtown sites. Everything was good.
The location was excellent, near to everywhere but not too noisy The hotel room smelt of cigarette smoke, even though it was a no smoking room. The Hard Rock Cafe below the hotel were advertising a beverage in lights on front of the hotel, which every 30 seconds or so went across the window. Tnis was only on Saturday night and didnt effect my friends sleep, only mine
Good location No tea or coffee making facilities, no cafe or bar. It was impossible to get a cup of hot water for a lemsip at the hotel. Rooms were quiet cold, under floor heating in bathroom did not work. Had to request extra blankets.
Very friendly and helpful front of house staff who also spoke very good English. Hotel ideally situated for visiting all attractions. Spacious room and bathroom. Room smelled of stale cigarette smoke (smoking is permitted). Pillows very flat and only one per bed.
The beds were very comfortable and the room spacious (for Europe). The staff was very helpful and friendly. An included hot Breakfast Bar was very much appreciated. The location was perfect as it was the spot where most tours kicked off. Nothing! I would absolutely stay again!
The location of the hotel was excellent, right in the city centre and a step away from Namesti Republicky metro The breakfast became boring, not much variety with hot food and the boiled eggs were very hard - there was no option to have eggs cooked the way you like them. The room was standard, unfortunately there were chocolate wrappers to the side of the bedside cabinet and an old pair of slippers under the bed. This was a bit off-putting. Although the hotel is ranked as a five star, it seemed more like a four star. It is still a very nice hotel and I would recommend the hotel for city breaks or business trips.
Large room and bathroom, huge and delicious breakfast included, good location at junction of old and new city. Wonderful executive sitting room with free wine and drinks and food and friendly staff. Smoking was allowed in the public bar/lounge which made it unpleasant to sit there. Also, it would have been nice to have a nightlight in rhe bathroom. ,
Helpful staff, spa was excellent and location perfect. Included breakfast was a great addition Room didnt get turn down service and bed linen wasnt changed even when card left on bed to request this
I liked the attention of the staff the most beside the excellent room. No complaints
Everything was fine, location is especially excellent... Breakfast room was small and crowded... Some staff was very helpful but there were also some guys in the breakfast room that were not polite...
The situation, the quiteness, the praticality Aircondition (Functionning only on the prefixed degree by the Hotel)
Location and convenience No Bath robes and slippers in the rooms.
Brilliant. Staff excellent and friendly. Wide selecton of breakfast - cooked breakfast, fruit, cereal, breads etc. The room was clean and well furnished. The bed, pillows and duvet were incredibly comfy. Bathroom was a good size with a great rainfall shower. On top of this the location was brilliant; everything in walking distance. Room service charge of 200CZ for every delivery. I thought this was a bit extortionate considering I wanted something which was only 120CZ in the first place.
Everything was excellant from start to finish. Great location, all the main sights were easy to reach. Very comfortable and clean, excellant breakfast. They even left a bottle of champagne in our room the night of my boyfriends birthday. I can't fault anything about this hotel, I can't believe people complain about it.
the service was excellent. The staff was always happy and attentious. the building and the room were first class. The shower was too short. Thats the only thing we have to complain about this great hotel
The welcome was the best I've experienced in all the hotels I've stayed in. Both the Porter and Receptionist made sure that we were alright, and I saw them treat other guests in the same professional manner.
what great and in a great location.
Very helpful and nice staff! Excellent location for shopping and tourism! Good breakfust Paying wifi access unless you're on a suite.
Clean, great location, nice facilities, nice staff, quiet
location of the hotel 1- There is no available iron and iron board in the room, whenever you need it you have to call and they bring it to you and the come and take it back after 1 hour. 2- there is no much choise in the BF.
Great hotel with a wonderful location. 24-hour bar and restaurant were exceptional. Friendly and helpful staff.
Excellent location ,very nice staff , comfortable rooms , good value for money
Friendly and helpful staff. The buffet breakfast was expensive as well as drinks, juice, coffee and snacks at the Hotel Bar
Quality of the room,reception staff friendly always wanting to help.Quality of food.Central location. Most unfriendly restaurant staff.Never saw a smile. It seemed as if just pouring a cup of coffee was doing us a favour
We stayed for 4 nights and everything was just wonderful. Most of all was the location (right in the center of the city) and very luxurious for it's price! We got a much better room than the one we booked and even a small problem with the a/c that was making noise, the stuff fixed it right away and everyone was very polite! Everything was perfect! Nothing bad, everything excelent, we will be staying there any time we visit Prauge
comfortable , but boring , unappealing and oldfashioned without the old charm. Friendly staff
mostly location some of the service
Hotel staff was friendly and accommodating. We had 3 people in our party (two twins and a extra bed). The hotel room was a little tight for 3 people but we only stayed there to sleep. Location was fantastic. Everything was within walking distances to great clubs, bars, and food. I highly recommend checking out Bombay Bar and then M1 Ultra Lounge for a great night (get bottle service). The main tourist attractions were 10~15 min walking distance away. Nothing really but if i had to nitpick: Room was a little small. The elevator was slow? They charged for late check out ($30 for 2 hours - think). In comparison, we didn't get charged for late check out in Amsterdam, Berlin, and Vienna. Laundry was expensive - pricing based on individual article of clothing.
Very nice hotel in the city center, close to all main sights. Quiet room, friendly staff. They also have very good restaurant, definitely recommend! Really glad we have chosen this hotel!
The staff in the executive lounge were most helpful...ad the location was great for our first visit to Prague. The management attitude is very poor when it comes to assuring my satisfaction with the maatresses in the hotel...like sleeping on the floor. and I have a billing problem. They did not honor the rate you gave me of 217 euros per night.,
Great hotel in the very city center! We enjoyed our stay a lot, inluding the dinner at a Zinc restaurant!
Very comfortable stay, friendly staff, good spa/gym facilities and a small pool even, and a great location in the very centre of old Prague City. I thought the breakfast was pricey, especially when the menu was limited compared to many other Hotels of its Class !
room was spacious. very limited vegetarian food in brakefast and lounge
location main loby,
Very nice staff at both reception and restaurant! Very comfy bed, nice quiet room. We will definitely come back to enjoy the night and the food at Zinc!
Location and friendliness Noise from construction which was not told to us prior to check in
The Hotel is beautiful, the room was exceptionally comfortable great bathroom with bath & lovely Crabtree & Everlyn products. Health club included a small swimming pool.The location is excellent, tram stop almost outside the front - which made getting around the city a breeze, fast & efficient service. Also a supermarket opposite. The Hotel is very convenient to all the sights Having to check out
I had good time in the hotel the AC is not qualified
The hotel rooms are decorated very nicely offering a sense of luxury. (1) The hotel was located further away from the major sightseeing attractions than I expected. (2) The hotel staff were fine however they often seemed put out at the front desk when asked for assistance. (3) The duvets on the beds are too small, leaving us exposed (and, therefore, cold) throughout the night as we slept. (4) Smoking is allowed in the common areas of the hotel which made it unpleasant for us non-smokers.
Beautiful room. Very good restaurant. There didn't appear to be any routine schedule with regard to housekeeping. Sometimes it would be before noon and one day the room hadn't been cleaned by 2 or 3 in the afternoon and we refused service because we would have had to leave the room.
Helpful friendly staff and extremely comfortable and attractive accomodation
Location was excellent. The concierge was most helpful with concert tickets, directions, and a recommendation for a great restaurant. Very nice breakfast. All staff I dealt with was very helpful.
Very friendly staff, excellent location for the Christmas markets
right in the center of the city, the hotel is walking distance to all main attractions. a very helpfull concierge and front desk. slight problem with the climatisation of the room due to weather transition period which was solved immediately by the technical service.
The staff were helpful. When I was told by the breakfast lady that breakfast wasn't included in my room & I showed her proof that it was & she wasn't honoring it, the front desk manager corrected the error The black out curtains in the room, facing the bright street were broken
Great art deco design with some excellent attention to detail and in a great location (if you turn right out of the front door). Room quite spacious for a city centre hotel. Bar is small - not somewhere for an intimate or quiet drink. Bar staff were often absent and never enthusiastic. Rate quoted on activehotels.com was not what was charged by the hotel - the rate was quoted in Euro and the hotel charged in Czech Koruna.
Beautiful room and very good service from the staff
nearness to Old Town 5 minutes walk and the Cafe Imperial
I am picky and spoiled when it comes to hotels. I stayed in an executive room for three nights here and it exceeded my expectations and rivaled some of the most luxurious, expensive hotel rooms I have stay in -- and at a small fraction of the price!! The hotel is a short walk to everything, a train station is less than a block away, and a tram runs right out the front door. When you first enter the hotel, the lobby is deceiving because it is small, worn and, dated. Enter you room and wow! The upgrade to the executive room is well worth it. It was exquisitely appointed, spacious and luxurious with a powder room and separate full bathroom. L'Occtaine toiletries were a nice touch. The bed was very comfortable and the linen was exceptional. The room was quiet. The breakfast spread in the hotel's famous restaurant was excellent. I am glad I booked the room with the breakfast option. It was very well worth it. Bottom line: I doubt I will ever find a better value anywhere in the world any time soon. The lobby needs updating.
small and central
The staff were friendly, helpful and responsive. The room was spacious and beautiful. I love the frescoes! The location is perfect - just steps from the Old Town square.
Central location, comfortable room. Had to change room after first - had requested double, and it was really twin. Also lot of noise from street. Second room was fine.
The location was great and the whole style of the hotel inside and out was fantastic. The staff were friendly and very helpful i will definitley return to the Iron Gate on my next trip to Prague. Nothing
large, airy room. asked for a twin ( 2 ladies) but upgraded free to a suite which had a double bed. however. hotel immediately made up the bed settee for me so in effect we had a bedroom each. staff- nothing too much trouble the bath. it was huge but also you needed a wide stretch to climb into it. it would have been impossible for some people to use and there wasnt a separate shower so no alternative bathing facilities. also there needed to be a handle on the wall as climbing out of the bath was a leap of faith with nothing to hold on to
Excellent location in the heart of the old town. Our suite had a separate living room, comfortable furniture, excellent internet connection. Breakfasts had a great selection of items. Staff were unfailingly friendly.
very nice hotel in the center of Prague. Very nice interior terrasse.Highly recommended
The position of the hotel is very good and affords easy access to restaurants and sites. Yes. The breakfast was not inviting and the service was indifferent.
The location of the hotel is great. No wireless internet in rooms
The location /cleanliness & service were excellent as was the buffet breakfast. The staff were also very helpful with local knowledge.
Thr hotel staff were first class, extremely helpful, accomodating and friendly. Highly recommended and would like to visit again. Not at all
Rooms were comfortable. Breakfast was fantastic. Close to Old Town. Nothing
Wifi is ridiculously expensive. 15$ a day
The staff was very friendly and helpful. The rooms were very nice and spacious. The breakfast was delicious.
great hotel, really nice rooms: new bathroom, iron in room. The free casino was also great!
need good channels for TV the light spots
location, service expensive internet
The leisure centre and pool area was lovely. Housekeeping came into the room everymorning at 9 without checking if we were still in bed.
The hotel was clean and bright, The staff were helpful, polite and friendly. The room was well prepared. I don't laike smoking in public areas or bars, although this is not unique to to the Hilton Prague.
The hotel was very clean, but we found its style was old fashioned. I had requested a double bed in my booking which you confirmed was available, on arrival i recieved a twin beded room.
Well-maintained hotel, close to Wenceslas Square and Old Town, with friendly, polite staff and providing ample breakfast to suit all tastes. Its closeness to the centre's drinking establishments can mean noisy revellers on the street below on a Saturday night.
good central location for sightseeing. Room comfortable. Noisy outside with early morning bottle bank collection.
Cleaning could have been better, room needs more electric plugs in my opinion. Room very dry.
This is a new hotel and right now it is in extremely good shape. I like the location with easy access to shopping and all major attractions. My hotel room didn't just have hotel-like furniture, rather, it was designed in a type of art deco style. Obviously someone actually thought this trough and it shows. Of course, there is a good danger that the quality will not last. As we often see in similar new hotels, the moment the staff lets the first dirt spot remain on the carpet or upholstery, it will go down hill. But if they manage to keep their standards high, this will be my first hotel choice anytime I am in Prague. The buffet breakfast, although good, had rather limited choices.
Everything was almost perfect during our stay at BW Maj Plaza. The staff was nice and friendly, we had our room cleaned every day and the way how it was done was nicely with care not to tuch our thigs. The breakfast wasn't the same all the time-there was a little bit of variety. The location is also very comfortable espesially for tourists and business trips, as there are two metro station next to the hotel and it's a 10 or 15 min walk to Orloj. At the same time it wasn't noisy at all around the hotel. For short, we enjoyed our stay at the BW Maj Plaza. Well, I think, that the reason why I feel a little bit upset about my stay at the hotel hardly can be removed or improved. The matter is that there is a bad bathroom sound insulation. We didn't hear any sounds but only the moments when somebody - I mean our neirbours - took shower or bath. I could hear the water sound and the noise because of using different things at the bathroom. So sometimes I thought that our neibours had their bathroom in our bedroom. Nevertheless it would be a little bit stressfull only for those people who has a sensitive sleeping like me:)) My husband slept very well in the mornings and heard nothing:)
Great location, 10 min walk to old town square, very clean, modern, comfortable, breakfast is decent. Rude staff but above average by comparison to czech standards. Advertised wifi in room but this is not true. Only in lobby.
Convenient location, breakfast
location and beautifully decorated hotel, excellent breakfast It was like a good symphony badly played, the Aircon was poor, you could not cool the room enough to sleep under the doonas provided, the windows, single glazed, let in a lot of noise, nothing was replaced in the room in 4 days. They grabbed your bags in the foyer and you then had to tip, not giving you a choice.
Comfor At my arrival hotel reserved from my account 40Euro as a deposit for mini bar!!!!
The hotel staff, the cleanliness of the room and the comfort
a bit far from the old-town
Really good hotel
Loved the heated tile floor in the bathroom!
The hotel is located very centrally. We liked the Hotel overall, but the management of the Hotel should probably look over the currency-rate policies, since they charge unfair rates which obviously creates a lot of irritation and disappointment among guests as I could hear. I was lucky though, since I was prepared and paid bill in cash Eur, which I recommend here!
The hotel it is placed in a very good location, within walking distance from the main turistic attractions. Very, very, very clean. I liked very much the breakfast bufet: good variety, everything fresh and tasty. The noise from outside but, due to the fact that I was walking all day long, it was not a problem for sleeping.
delicious breakfasts, different and tasty fruits for breakfast, polite staff, comfortable bads. no teepots in the rooms, no fresh juices for the breakfast
Closeness to city center Staff was not always kind
Warm welcome on arrival, delightful room overlooking The Charles Bridge. Lovely hotel and excellent value for money in terms of comfort and location. Great views. Buffet breakfast also very good. Nothing at all. Everything was just perfect, from room , to staff, to the food.
Fantastic location, good staff, good breakfast. Everythings as you see in pictures. Highly recommended!!!
Great location. Nice room. Friendly staff. Good breakfast included.
Location was FANTASTIC!! Staff was AMAZING!! Our King bed was actually two twins pushed together, and room was a bit small. Otherwise, a great place to stay!
large rooms excellent view and location very helpful staff historic building amazingly small bathroom
We were treated well by the staff. They were very helpful in planning our touring for our short stay. The food was very good. The room was spacious and comfortable. The view was excellent. The breakfast buffet was tasty and generous.
i thought its location could not be bettered for views or as a central piont for site seeing, the room was spacious and tastefully furnished
Excellent location, each morning when I woke up, I saw escort of the Lichtenstein president. Estonian and Lictenstein ambasies are behind the hotel. No elevator.
Wonderful location next to Charles Bridge. Spacious room. Breakfast was disappointing - could be improved.
the location was very good. the hotel was clean and the room as well.
The Location was exactly what we were looking for; on the River, a great view of the Charles Bridge and in a quiet area. Breakfast was very good too. If there is any comment, it is only minor; our room suffered a little from noise from other parts of the hotel. Beds were excellent but could benefit from a double duvet in place of two single duvets for a double bed!
location,my room was great,the free internet was great,jane(reception) was great the breakfast could have been better,and the bus service to airport (you should have one) my service did not show up to take me to the airport ,but the man at the reception got someone right a way which i am very happy about but i feel i was ripped off.
The hotel had a lot of charm. You live in the history of the hotel. But is also very comfortable hotel. New bathroom, good wifi etc... Breakfast was very good. The lighting could have been cosier in the room
Central location and decoration of the hotel. Rooms very clean and maintenence very accurate. Good breakfast quality The furnitures of the lobby are out of date
surroundings and friendliness of staff.
Hotel is in a great location and had a nice welcome from all the staff
Everything! The hotel is beautiful! As we arrive by car there's no parking facilities.
opera, recitals and general sight seeing
location and Hotel were great!
great staff, great location, beautiful hotel, just wonderful! nothing!!!!
Staff and Cleanliness No coffee and Tea facilities in the room
From the Reception Staff, to the Staff in the Restaurant, all were courteous, warm and helpful. The breakfasts were first class and our dining experience in the Sarah Bernhardt Restaurant were delightful. Too many Americans who seemed to commandeer the restaurant at meal times, and the rest of us couldn't get a seat!!!
beautifull, charming interior of the hotel, especially Cafe Paris that unfortunatelly restaurant Sarah Bernhardt was under reconstruction
It's a beautiful hotel, and I honestly felt at home there.
felt they needed to pay more attention to replenishing the breakfast food eg we waited for 25mins for scrambled eggs on 2 of the 4 days
I do appreciate the hotel very much in comparison to other ones that we have seen around the area. The staff are extremely helpful and friendly. The breakfast is excellent and the rooms are always kept clean. It also had a nice bar to lounge with very friendly waiter/barman. Excellent hotel altogther and will use it again for the next visit. Location-a bit far from the famous bridge, but since it was close to the tram, we were then taking the tram to go places.
Very convenient to get to the main tourist areas. Excellent staff, very helpful. Hotel very clean and very reasonably priced. Would stay here again. Would have been nice to have had tea / coffee facilities in the bedroom, also I found the bedroom and bar area chilly.
The location was excellent. good choice of food both in bar and restaurant.Good varied breakfast in nice surroundings. Windows could not be opened in bedroom.
Excellent breakfast buffet, helpfull and smiling staff
We found the staff to be very helpful and welcoming. The breakfasts were delicious. The size of the room worked easily for two people. The only thing that we didn't like was that the windows were locked and they could not be opened. In a hotel in Europe, with the smoking that happens in the lobby and rises to the rooms, this was an inconvenience.
This is a 5-star hotel still for a 3-star price. Excellent stay for business travelers.
Very nice location. Pleasant bar on the ground floor. Nice service.