Hotéis perto de Aeroporto de Karlovy Vary

Prós: The appartment is super big and cozy. Would love to come back.

Prós: Great location, friendly staff, good breakfast selection, good value for money, nice little bar area.

Contras: Bathroom pretty small (but fine), there are only about 3 parking spaces at the front - otherwise you have to go to an overflow carpark which is a bit convoluted (but at least there is parking and it's a short walk to the hotel from the parking area).

Prós: Hotel is amazing. Location is great and there is free parking in front of hotel, but with limited spaces. Hotel staff is very friendly and helpful. Inside of hotel is beautiful, rooms are large, quiet and very comfy. All is very clean and tidy, bathroom especially. Bathroom contains shower and bathtub and it is very specious. Food was good, but very limited choice.

Contras: I have no complaints.

Prós: The location is excellent- right in the middle of everything. The free parking right in front of the hotel was priceless in this town of narrow streets and jumbled properties. The included breakfast was perfect- lots of fresh fruit plus the usual eggs, meats and breads.

Contras: No complaints at all.

Prós: It is our first choice in Karlovy Vary, we are frequent visitors. great location by the river on pedestrian area, private parking, great breakfast, family place so the staff cares

Contras: The only disadvantage of this place is that we cannot stay with our dog when we travel with it. Otherwise wonderful.

Prós: -Nice views, -comfortable room, -great breakfast, -the hotel building has a lot charme, -nice and helpful staff, -I have visited KV many times, I never get tired of this incredible town,

Prós: Fantastic location and breakfast

Prós: Limpeza, atendimento, instalações, café da manhã, localização

Contras: Gostei de tudo

Prós: A localizacao e espetacular. Mega vista da janela, da pra fazer tudo a pé. Quartos enormes.

Contras: A escada para acesso ao elevador é meio esquisita. O chuveiro é bem pequeno

Prós: The rooms are huge and very very comfortable. The pool is rather small, but still nice and fun to be at. The best part about the hotel though is the restaurant. The food, the staff, the interior are absolutely lovely. The staff were more than happy to make accommodation for the dietary restrictions (vegetarian) for one of the guests in our party. They prepared a delicious vegetarian dish which wasnt on the menu. We ate at the restaurant twice and both times, the meals were perfect and we were left wanting for more. They offer parking as well, you only need to reach the hotel and they park your car for you and bring it back once you need it, again right at the hotel door. The location is also perfect, right at the center, really 2 min walk from the hot springs. Will definitely stay here again.

Contras: The breakfast is rather basic, but still alright. We wanted to get some spa treatments done, and had mailed the hotel beforehand also, but unfortunately they were not able to arrange anything for us. Probably, because of Covid, the demand for such services is very less. We ended up going to another spa for the treatments.

Prós: The swimming pool water was so cold, which didn't allow us to swim, and it was the main reason for choosing this hotel, also I requested a massage but the massuse is only available at certain times

Contras: The location is in the center of the old town of karlovy vary

Prós: beautiful spa, central location, nice and helpful staff, spacious rooms

Contras: nothing!

Prós: The location was super, right in the center & we even received a room upgrade. Parking was with valet & staff helped us with our luggage. We also very much enjoyed the pool & sauna facilities as it was our last day in Czech Republic after 10 days of hiking. So some well deserved relaxation.

Contras: We were not informed upfront about the film festival that was going on during our stay. So when we called couple of days prior to the arrival, we couldn’t reserve in the hotel restaurant nor a massage. So we had to book it elsewhere - pity!

Contras: Fantastic hotel and restaurant - Best service, fantastic dinner and beautiful surroundings

Prós: Perfect location in the heart of Karlovy Vary makes that all attractions are available on foot. The hotel has a swimming pool where you can rest a while. Hotel restaurant offers a French/Czech cuisine at the highest level - nice place for evening dinner. And most important is the staff, very helpfull and always with smile, she has allowed us to stay longer in the room. No problem with the car - hotel staff drives into parking and back upon request - very convinient solution as there are no parking places in the city center.

Prós: We liked everything, can t complain, nice little hotel with very welcoming staff, clean, good wifi, comfortable, good value, good breakfast and the first hotel where we could turn on the heating, Thanks :)

Contras: Nothing

Prós: The guy in reception - Marek was exceptionally attentive, hospitable and simpatic

Prós: Very good location, close to the most atractive part of the city. Very good and tasty breakfast - delisious! Amazing, very helpful and nice owner of the hotel.

Prós: friendly staff

Prós: Very good location, clean room, tasty breakfast and friendly staff. I can recommend.

Prós: Friendly staff, excellent location with parking, very good breakfast.

Prós: Location could not have been better, as it was in the center of a rather small place like Karlovy Vary. The room had no view of the city though. The breakfast was very satisfactory, with a large variety of snacks for every taste. The lady in the reception was also very polite and helpful.

Contras: Room had no air condition, only a small fan. Towels and sheets are changed every three days, not exactly what you would expect from a three-star hotel.

Prós: The location is very central.

Contras: It is difficult to find a parking place.

Prós: Café da manhã muito bom e o valor cobrado é abaixo dos valores praticados nas cafeterias da cidade. O hotel é muito pitoresco, um pouco mais antigo, mas extremamente confortável e limpo. Amenidades repostas todos os dias. Internet funcionou perfeitamente.

Prós: Boa localização. Dá pra ir à pé no centro. Ótima recepcionista. Super atenciosa. Café da manhã muito bom.

Contras: Apesar de haver elevador, não se pode deixar de subir ou descer degraus para chegar nos quartos. Além disso, para chegar à rua principal, não há como não utilizar escadas.

Prós: Muito próximo da rua principal. Funcionários muito atenciosos. Ótimo café da manhã.

Contras: Não havia blackouts (nem mesmo cortinas) para evitar a entrada da luz. Havia aviso de que a propriedade tem elevador, mas não de que há escadas para subir ( tanto na entrada quanto mais dois andares para os quartos superiores).

Prós: Todo o resto é muito bom: desjejum, funcionários, limpeza, conforto, silêncio...

Contras: Quem está com malas sofre um pouquinho para chegar, se não for levado até a entrada por um carro.

Prós: Os profissionais que trabalham no hotel são pessoas extremamente gentis. A atendente da front desk foi extremamente atenciosa, simpática e cortes. Durante o breakfast, fomos muito bem atendidos pelos profissionais do hotel. A localização é muito boa, pois fica praticamente no centro da cidade.

Contras: nao houve o que eu não gostasse. Recomendo o hotel com empenho.

Prós: O acolhimento e atenção do staff superou nossas expectativas, realmente o ponto forte do estabelecimento. O Hotel é bem localizado, próximo aos principais pontos turísticos e fontes termais. O café da manhã é bem variado, com ingredientes de qualidade. Recomendo a todos que vão à Karlovy Vary.

Contras: O sinal da internet era fraco e praticamente não funcionou.

Prós: O atendimento da recepção foi fantástico! O quarto era confortável e muito limpo.

Contras: Em um dos celulares o wi-fi não funcionou e no outro era lento.

Prós: The hotel is situated in a perfect location- in the heart of the spa district. The woman in reception was very helpful and nice. (10/10 :-)). The furniture in the room is consumed a little but on the other hand it was very well maintained. Generally I was very happy with the stay

Contras: sometimes in the bathroom there was not nice smell - a defect of the sewerage system probably,

Prós: The property in right in the heart of the town. It’s perfect for walking through the different areas. Classically decorated and outstanding breakfast!

Contras: Parking was a little challenging.

Prós: Perfect location, excellent services: friendly staff, tasty breakfasts, clean room.

Contras: Nothing to mention

Prós: The location was ideal- right in the centre. we loved the architecture of the hotel and the terrace.

Prós: Great breakfast and super friendly staff. Hotel is located right in the centre of the pedestrian zone. Many restaurants in close proximity. Great location to start walks from.

Contras: Economy room was more or less souterrain with very limited daylight. This should have been said in the description. We were offered an upgrade but at an additional cost.

Prós: Charming, central, comfortable

Prós: Everything was wonderful! Plus they put on a damn good spread for breakfast!

Contras: That I couldn’t stay longer.

Prós: Location and comfort of the stay.

Prós: Tudo

Prós: Localização excelente, tem restaurante, hotel todo reformado e bastante confortável. Com estacionamento a poucos passos. Café da manhã muito bom.

Prós: Cordialidade, Café da manhã e localização.

Prós: Excelente localização, perto de tudo na cidade. Quarto bem pequeno, mas com todo o necessário . O banho é ótimo! Café da manhã super farto. Gostei!

Contras: o estacionamento é pequeno, então nos levaram para uma garagem mais longe do hotel... um carro nos levava até lá sempre que necessário, mas não estava disponível em todos os horários.

Prós: Pequeno almoço excelente. Hotel muito bem localizado. Funcionários atenciosos.

Prós: Pequeno Almoço muito bom e excelente localização

Contras: Iniciamos o jantar às 20:30h, quando chegou o momento da sobremesa às 21:20h, foi-nos dito que já não podiam servir a sobremesa porque o cozinheiro já tinha saído às 21:00h. Realmente ficamos dececionados, pois no mínimo deveriam ter avisado que a cozinha deixava de fornecer serviço às 21:00horas.

Prós: Localização, café da manhã, recepção.

Contras: Tudo bom

Prós: Tamanho do quarto

Contras: Banheiro pequeno e antigo com banheira e cortina incompatível com estilo do hotel

Contras: Roupa de cama com fronha suja

Prós: Realy Nice breakfast. Beautiful, clean and charming hotel.

Contras: Beds are to hard, they are old and bad quality in the comfort suite. Small pools were closed during our stay. We selected this hotel to try the spa, which was not working “sorry for the inconvenience” just isn’t good enough, when you have traveled far and used your hollyday to go there.

Prós: room, breakfast, staff

Contras: spa - very small swimming pool very few beds in the spa,

Prós: Exceptional property, long tradition with newly refurbished parts (e.g. wellness) of hotel made us feel special. Totally recommended.

Contras: lack of plugs in room..

Prós: breakfast, room and spa: excellent

Contras: Restaurant: same dining list with only very few selections during all days

Prós: Personal was great.

Contras: Hotel was nice clean. Problem is that if you spend more money than the celebrity on the walls, they will have still different experience than you...

Prós: Great location. Absolutely beautiful inside. Amazing restaurant. Parking right out front, the breakfast buffet and little kids toiletries added to my room were much appreciated

Contras: I wish the spa had more availability

Prós: Great spa and beautiful design

Contras: Some of the rooms are old

Good

After remaining in Prague for 6 days, I, my companion and our moms gone by Superb Karlovy Shift. We didn`t need to go fair for an outing, we needed to spend all day and night there. I was looking on the web for the lodging to remain for 1 night, and from the time I saw the Grandhotel Pupp, I knew that this can be a lodging, that our mothers would cherish to remain. So I promptly booked 2 twin rooms and I asked to have a decent see of the waterway and mountain... When we arrived at Karlovy Change and saw the lodging, we were totally puzzled!! The lodging is tremendous and grand!! It brings you back to the past eminence ages!! Every put of the lodging is lavish and exceptionally clean!! Staff is greatly courteous and supportive, particularly the assistant. After checking in we went to our rooms and we truly got dumbfounded!! As I had requested we got 2 incredible rooms at the most building on the best floor. The room is exceptionally open classical brightened and outfitted, with exceptionally comfortable beds. The washroom is additionally exceptionally expansive and lavish as well. The breakfast was awesome with a enormous assortment of new natural products, juices, pastries and everything you'll imagine! Grandhotel Pupp is unquestionably one of the most excellent inns we have ever remained. Indeed in case we remained as it were for one day, our moms will never disregard this extravagance encounter!!! Exceedingly suggested and for beyond any doubt we are going come back!! We had a brilliant time and we cherished it !! Thank you so much for your neighborliness!!!

Prós: Truly one of my most beautiful places I have ever had the privilege of staying. The city of Karlovy Vary is magical and the hotel was gorgeous, staff was lovely.

Prós: Muito bom pequeno almoço. Em local muito central da cidade

Contras: O hotel tem dois tipos de instalação, ao reservar deve ter em atenção se pretende o edifício principal ou o secundário, embora fiquem juntos, o tipo de acomodação é diferente

Prós: Café da manhã maravilhoso, numa sala lindíssima, aproveitamos muito a piscina e a sauna. Foi realmente uma experiência maravilhosa.

Contras: a iluminação do quarto não era das melhores.

Prós: Localização excelente, conforto, simpatia dos funcionários, café da manhã e spa.

Prós: Experiência fantástica, recheada de beleza, perfume e sabores! Sim, o hotel Pupp é cheiroso!! Música de piano em todos os ambientes. Um SPA delicioso, onde diferentes tipos de hidromassagem se aliam à cromoterapia e a sauna aposta na aromaterapia com ervas e rochas!! O café da manhã acontece num salão belíssimo e oferece delícias para todos os gostos, inclusive uma taça de espumante, se você assim desejar. Diversos ambientes deslumbrantes, cheios de espelhos, obras de arte e cantinhos aconchegantes... Cassino, bar, café, restaurante... Enfim, perfeito!!

Contras: Gostei de tudo!!

Prós: Conjunto

Contras: Chuva

Prós: Hotel histórico, muito bonito e bem localizado. Café da manhã excelente em ambiente fantástico.

Contras: Solicitei um quarto com cama de casal e quando cheguei, nos colocaram num quarto com cama de solteiro. Solicitei a troca e fui prontamente atendida. Mas se eles já tinham disponíveis a cama de casal, porquê não nos colocaram direto nesse quarto? Achei essa atitude um pouco desrespeitosa, mas felizmente foi rapidamente resolvida.

Prós: A originalidade

Contras: Caso não abra alguma janela , não há circulação de ar

Prós: Soundproof room was amazing, made for an extremely relaxing weekend. The room was a good size. The bed was so very comfortable. The view from our room was beautiful. Perfectly placed right in the middle of everything!

Contras: The breakfast buffet was good but the food in the warmers were actually cold.

Prós: The room was very clean, and the views were exceptional. We appreciated the option to have a single bed in the room for our son, but the pull out sofa bed was superb and suited us just fine. We celebrated our son's birthday, and they allowed us to have extra plates and cutlery for his cake and small family party. Breakfast was good, and the staff made our stay very welcoming and inviting. We will book this hotel again when we are in the area.

Contras: Check in was slow, and there were errors in the price we paid when compared to Booking.com price quoted. However, I can accept a different exchange rate than the Booking.com website at the hotel.

Prós: Location of the hotel is ideal, right in the magnificient center of the town. Breakfast is a-ok and the only luxury thing about the place is the classic interior design.

Contras: I can't imagine why this hotel advertises like "Luxury Spa". The stuff barely speaks English and is not too responsive which makes it kinda not-too-luxury. The so-called "spa" is on the 1st floor which lacks must-have pools and other ingredients. Oh yes, the PARKING! simply forget about getting there by car! Either you pay a fortune for daily parking or you have to climb 100+ meters/yards (in elevation) and miles and miles of distance uphill to find parking slots free of charge. It's a nightmare.

Prós: Location

Prós: The view from the balcony was stunning. The location was perfect. Beds extremely comfortable. Shower was excellent. Very clean throughout.

Contras: Not many gluten/dairy free(also soy free) breakfast choices.

Prós: Great location.very nice breakfast.clean and pleasant room.

overall good, only breakfast need to be improved, there is definitely insufficient eggs and bread in the basket and the waiters did not refill them in time.

Prós: O CAFÉ DA MANHÃ ERA BOM, ÓTIMO QUARTO E VARANDA, A LOCALIZAÇÃO PERFEITA. HOTEL EXCELENTE.

Prós: Falou que tinha estacionamento e não tinham

Prós: spa area is excellent! location is perfect, parking staff is amazing, rooms are great we enjoyed our trip a lot

Contras: breakfast is under par for 5* hotel the hotel is slightly older and focused largely on foreign clientele some things need to come together after covid so as to create that 5* experience

Prós: WE most like the breakfast and the wellness center. Hotel's atmosphere is also very nice and the history behind it. Also Ataturk stayed there as well.

Contras: Massage options are very limited. There is nothing for couples.

Prós: Comfortable bed, location, breakfast and polite staff.

Contras: Steam sauna (Turkish bath) was closed. The hotel is in need of an upgrade soon, it looks tired with carpets worn out, for example. The room bar was not fully stocked after our first night. When requested to fill it up, we were given the option to order room service instead. I had to repeat my request a few times.

Prós: fantastic breakfast, great wifi connection, spacious and well equipped wellness zone and spa treatments, welcoming and caring staff

Contras: in common areas all glass vitrines were a little bit dusted - just a minor detail

Prós: Beautiful, modern spa. Located in a very good location. Close to all interesting and necessary places of the city. Extraordinary cleanliness attracts both in the rooms and in the treatment area. Rooms are cleaned twice a day and only when guests are absent. I like daily fruit vases, bottled drinking water and a chocolate bar before going to bed. The service and medical staff are superbly trained and constantly ready to help on any issues. The guest is the most important person in this hotel and everything is aimed at his service. The treatment and treatment equipment is state-of-the-art. High quality and varied nutrition. The dishes prepared by a chef named Igor are especially remembered. He can safely work in any Manhattan restaurant. In general, full 10 points and full 5 stars. Now we will only stay at this hotel.

Contras: Still need to work with WIFI

Prós: The location was nice, surrounded by greenery. City center is 5-10 mins by walk. The room was very spacious, enough for 5-6 people to stay. The kitchen was well equipped with all the cutleries, beds were nicely made, bathroom was big and very clean. The hotel itself is very spacious. Clean towels and shower gel was present. There was an iron with the ironing board. Enough furnitures with a mix of wooden and sofa bed.

Contras: The reception was almost empty all the time. We need to call on a number in case there is no one at the front desk. Generally in other places, the receptions are warmer and they guide you for the "To Do Things"

Prós: Great spacious room with comfy beds in a quiet and picturesque area. Parking onsite.

Prós: Very spacious rooms with high ceilings, comfortable beds, comfortable sofas and chairs in the living room. Spacious and nice bathroom with large bathtub. Very nice and helpful staff. Reasonably equipped kitchen. Reasonably close to city center. Free on-site parking.

Contras: Some furniture already showed its age, e.g. wardrobes in bedrooms. One bedroom with just a small window which can't be opened, so ventilation was poor.

Prós: Very nice place, comfortable apartment, only thing I was missing was coffee machine in kitchen... Parking at place, very close to old downtown. Good price to quality relation.

Contras: Lack of coffee machine....

Prós: Very nice spacious room, no problems with parking, great view :) Going up from city center can be challenging, but if you are in good physical condition, it's not a big deal. Also there is a bus. If you are travelling with infant or toddler, don't forget baby carrier. You'd rather will not need stroller if you want to spend your time in KV in active way.

Contras: No breakfast options, unfortunately. There's fridge and some plates, so you can make some very basic breakfast.

Prós: The room was spacious. The location was great.We enjoyed ourselves very much. The nice owner arranged a nice parking area for us. Overall, nice experience.

Contras: Communication was a bit hard because she speaks Czech and we only speak English.

Prós: The host is very friendly. House is comfortable.

Contras: No stove for cooking.

Prós: Nice place. Well equipped, clean flat,, a few steps from city center, so calm and You can relax after abundant day. Very comfortable bathroom! We ordered brekfast - varied and tasty.

Contras: It would be great, when there will be better coffee/tea corner.

Prós: Quiet location, friendliness of the owner, appartment arrangement

Prós: Rather big appartment with all neccesary.

Contras: Too difficult to climb to montain to villa. Better fits for young people.

Prós: Large comfortable room. Very nice lady that owns and runs the place. Close walk to the centre.

Prós: The room had a good size. The bathroom had a shower and tube. Was very clean

Contras: We booked this hotel and when we got there, the hotel was closed and had a sign to tell the guests you needed to go somewhere else. At least they could give you notice in advance so that you don't need to walk in the town with the bags looking for the new place to stay. The hotel they relocated us was lower category, the spa had a limited offer and they didn't had a parking space for us, as requested in the other one. We waited almost one hour to try to book a spa treatment and as the person didn't speak anything apart from Czech, it was very difficult to understand what they were offering

Prós: Very nice rooms and perfectly placed in the city center. Breakfast was ok and the menu of the hotel restaurant was sufficient. Staff during the day time could perfectly speak English and was very helpful with any inquire we had. Room was big and clean, bathroom was always stacked with all the necessities.

Contras: Rather small spa area (only one saune and one pool that was supposed to be 31 degree Celsius but actually was rather cold), relaxation area was closed, staff in spa was more busy chatting than refilling towels or water, room towards the street was fairly loud and bright (curtains weren’t fully closing) and the extra bed was a convertible sofa (which was no problem) but it was really uncomfortable as there was no extra mattress on top and you were laying directly on the metal rods.

Prós: Loved the food. Very simple recipes and good quality products. A lot of choice (fish/meat/poultry) every day and feels like your mama made it. I also loved the « order the day before » system which is very effective and reduces waste. The personnel is very lovely, be it the manager or the cleaning ladies. Beautiful and clean room. Perfect location. The spa facilities feel quite luxe.

Contras: No groom to help with the luggage (although there is one in the promotional video). Impossible to book a taxi in advance. When we arrived (late - about 10 pm) we called the hotel and told the night portier that we were arriving by bus from Prague and asked to call a taxi to pick us at the station. The night portier first told us that we would have to call by ourselves at the number he would give us - which seemed like a complicated task since taxi drivers usually don’t speak well English or Russian. He ended up telling us to call him back once we were at the station and that he would call a taxi then. We didn’t wait for too long, but still... The same thing happened when we were leaving (early - 5.30 am). The night portier said that he couldn’t book a taxi in advance and that he would call one in the morning when we were ready to leave - which caused more stress because we were afraid that all taxi drivers would be sleeping or busy at such an early hour. It would be great if the taxi service was more on point even if it meant paying a bit more.

Prós: The hotel is located in the city center, with great access to everything around. The room we had was very big and, to our surprise, a baby crib was already waiting for us. Pool was nice and the kids enjoyed it, as well as we enjoyed the massages.

Contras: The baby crib was a bit broken, but we managed.

Prós: All the rest, especially location and view from room.

Contras: Too little soap and bodyshampoo in the bathroom

Prós: A very clean and comfortable room with a view on the street and the river. Good breakfast and wonderful spa area with a swimming -pool and sauna. Very friendly staff. Perfect location in Karlovy Vary.

Prós: Breakfast was top class

Contras: Room could have been better

Prós: - great place - very polite and helpfull staff - whole hotel smells good - reconstructed but still historical - delicious breakfast (even when you are on diet, you can have some) - good coffee - parking places available, if you do the reservation of them (they have 6, hotel next door can offer some as well and they have agreement with Parkign house on the hill)

Contras: nothing, all was perfect

Prós: Location was very central. Staff were very helpful, even where their English was limited.

Contras: Breakfast was a little limited for a 4 star hotel.

Contras: Everything was nice , but in the end was like not so much nice ..as we know we should check out at 14 o'clock as we have the info in our booking..we came back at 13 and they said you must check out now ..its on 12 not 14 we change it already ..the question is why you didn't inform us ! And our room card was already closed 😑..there is no parking spot or something belong to the hotel we paid almost 800 czk for 2 nights.

Contras: Very few spoke english and the people were not service minded. The food was very basic and there were limited options for vegetarians.

Prós: The room was clean and very comfortable with nice bath amenities. The breakfast was excellent. The location was good and parking can be reserved in advance and is right in front of the hotel.

Contras: I was not able to book a spa treatment due to language barrier. If I had researched more in advance I’m sure it would have worked out. Very nice place and I would book again.

Prós: Grande Madonna is well situated, within easy reach to everything you would like to see in the centre. Karlovy Vary is not such a big city and the old town is reachable by foot from one side to the other. I went during KVIFF and it was great as everything happens in the old town! However, the hotel is quite far from the new town, which is also pretty bohemian and worth a visit. I don't know why everyone says breakfast is excellent, it is indeed a good basic breakfast but there's nothing special about it (except the doughnuts). Rooms are clean and cozy, they provide bathrobes and slippers which I love.

Contras: Almost no one speaks english, you cannot have a normal conversation or get valuable information from reception or anyone else from the staff. I had a room with a spa treatment included and the note was in Russian, even though they knew I'm a foreigner who speaks english only. Furthermore the massage lasted 20 minutes and those weren't even some really good 20 minutes. Overall, the hotel is good but it depends what you're looking for and what's really important for you as a traveler.

Prós: Located in the heart of Carlovy Vary yet very calm area. Friendly staff and nice wellness area for treatments. Good food at a fair price. Parking right in front of the hotel.

Contras: In bookings hotel description aircondition was listed, but, this was only in public areas and our room was situated right above the blower. On a hot summer night it became noisy. Description said pool, this was more like a hot-tub.

Prós: Place is good, mostly what i like is personal how they are nice and kind.

Contras: No climatization, some food has no quality but the rest is ok.

Prós: Room is great, away from direct sunlight which is strong during the summer and may not be helpful because property doesn’t have AC. Breakfast was okay and lovely people

Prós: Very friendly staff. Attentive, helpful and multilingual. Very comfortable rooms and a very nice buffet style breakfast and dinners selected specifically for an individuals dietary needs. In house spa/wellness center is both comprehensive, and tranquil. The front desk staff were friendly and extremely helpful, particularly Natalia. Before I had chosen a room type, unprompted, she took the time to show me each room category and describe the differences among them, prior to check in. Such attentive customer service, I have not seen in most of the other hotels in Karlovy Vary. An excellent choice. Will definitely come back to the GRANDE Madonna. Thanks Natalia & company for a wonderful lodging & wellness experience.

Contras: Just an FYI, the rooms aren’t air conditioned, as is the case with most of the hotels/buildings in Karlovy Vary. Although ventilation is acceptable with breezes and ventilation system, which made for a comfortable stay.

Prós: service perfect luxurious hotel i give it more than 5 stars

Prós: The room was clean and big . Located in a quiet aria of Karlovy Vary not in the city center . Breakfast was good we found everything we wanted.

Contras: As a 5 star Hotel the Rooms Service should be open 24 h . The bar closed after 9 PM and after that time it was nothing to do at the Hotel. Maybe this happen because of Covid19 Restriction and situation.

Prós: Great rooms and facilities

Contras: The dinner buffet was really poor and a great disappointment. No a la carte serving just a very ordinary canteen buffet. Far below the standards of a 5 star hotel. Unbelievable that a hotel of that standard has such a poor dinner service for their costumers.

Prós: The location, the free transportation service

Contras: No iron and no board. This is something available in most 5 stars hotels

Prós: Its very clean, very spacious rooms, lovely balconies. Its obviously got that 'Imperial' grandiose image.

Contras: Its missing ambience. Half board excludes any alcoholic beverage with dinner and prices for alcoholic beverages not reasonable. Why are the plates so small... No steam room in wellness facilities nor staffed very well overall. All treatments should be booked for earlier part of day but this is not communicated upon checkin. All facilities not re-opened yet, you must communicate that up front. Considering the size of the place the incl. Wellness area was a little underwhelming. There is space for a lot of managerial/staff improvement in this hotel; possibly Covid related impacts.

Prós: Amazing location, beautiful views amazing staff!

Prós: Nice small Villa not far away from city Center Quiet room Good breakfast Lovely waiter Clean

Prós: Breakfast excellent. Coffee was good. The staff made us feel welcomed. As strange as it sounds, I liked the smell inside. Beds a bit hard but my back didn't hurt in the morning which is a good sign. The restaurant Le Marche is exceptional. If I ever go to this part of Czechia, I would love to stay here again.

Contras: I prefer shower, not bath.

Prós: Staff was very friendly, especially the young man who checked us in. The villa / room was very clean, our room was close to the river and nice and quiet. We'll located close to the center.

Contras: Well, for the price I expected more. Breakfast was absolutely bad, hot stuff nearly empty, we were there at 9.15! One sort of cold, hard oven buns, all in all not nearly the same as in the photos. Restaurant is nice but expensive and a bit stiff. Room was simple, nothing to crazy or extraordinary. Parking was extra.

Prós: Location is great, cozy boutique style hotel, amazing dinner, ideal room sizing

Contras: All was perfect

Prós: Nice and clean room, large terrace, views of the river, forest and Goethe trail, the staff is very nice, the restaurant is great, the internet is fast enough, Netflix and YouTube work well on TV, the shower is big enough for two

Contras: If you check in at 15:00, the restaurant just closes for a break until 18:00. And if you want to dine immediately you have to go somewhere else (not that it poses the slightest problem in the area) The restaurant is very popular and if you want a table inside the reservation is a must . Removing minibars is a fairly common post-covid practice but in a room with a terraced coffee machine would be a really lovely touch

Prós: Location, building, rooms, restaurant staff.

Contras: Zero amenities, no reception most times, no travel size toiletries, walk through kitchen to get to rooms, no masks or Covid precautions whatsoever. Extremely limited menu and we left hungry. We sat at a dirty table that was never wiped. Nothing nearby. Only place to sit was restaurant. Got trapped in parking lot because of a Marathon we didn't know about, were held hostage until 10 pm essentially. No phone, guidance, suggestions, etc. No snack bar in room. We asked for a refund within 2 hours of our arrival. We were offered half our money back (but only for the room). Parking and menu were EXTREMELY over-priced. No offer to make it right regarding restaurant. After we spoke with manager and tried to eat at restaurant, we were told it was reservations only...but there were countless open tables. They knew we were starving and that there was nowhere to eat nearby. It was vengeance for expressing our dissatisfaction. The flag and booking state that it is a four star hotel. It is ABSOLUTELY not.

Prós: Restorant was excellent 👌

Prós: Excelente localização. Quarto com decoração romântica. Quarto grande. Com calefação. Café da manhã muito bom e diversificado. Atendimento gentil e atencioso. Com certeza voltaria. Nosso quarto tinha uma sacada adorável. Boa relação custo x benefício.

Contras: Gostamos de tudo.

Prós: Excellent location. Spa is great however the swimming pool is on a different floor.

Contras: For such price minibar could be already included.

Prós: Excellent service and very nice staff. Very nice SPA & pool area. Excellent SPA/ massage service. Very professional and thought-through. Central location and very good breakfast.

Prós: Good breakfast. Convenient location.

Contras: There was no parking place available, so one needs to climb a huge hill to get to a separately paid public parking which costs about 15 euros per day.

Prós: Sauna and pool. Good and comfortable bed. Clean. Good breakfast.

Contras: Early room service between 8 and 9 o'clock. Don't forget to use "don't disturb" shield.

Prós: the location, the view

Prós: Very cozy room. Excellent breakfast. Quiet area. On the hill with great view.

Contras: A little dusty in some places. But not dirty.

Prós: Great place to chill out at.

Prós: Location is great

Contras: Reception disorganised - they told me that they are booked up - room reservation confirmed from booking.com BUT NOT AVAILABLE after arrival. I didn’t get the room but they tools my money and they don’t want to put my money back! They are offering some discounts for my next stay instead of giving money back. I don’t like this property anymore