Contras: Old plane, seats broke, otherwise ok flight
Prós: Nothing. Terrible airline and unfriendly service.
Contras: We had an issue trying to check in at the airport. They said that Kayak.com or Kiwi.com made a mistake with the payment or booking and our names did not show up on the flight list. It took an hour to resolve and it was extremely stressful. We almost missed out flight. This was major disappointment.
Prós: The crew was so rude with everyone. Soecially with this indigenous sinior lady, anf the botther of thid disabled guy.
Contras: I think peruvian airlines have to train this employes better so they dan givr a betyer service.
Prós: comfortable seating
Contras: Did not board by groups, no in flight entertainment, no beverages offered
Contras: The flight was delayed by over 3 hours. There were no staff at the airport to provide any information until over 2 hours after the plane was due to depart. The reason for the delay was given as weather - despite 10 other flights to the same destination departing on time with various airlines.
Prós: We got to the airport early, and they allowed us to take an earlier flight! We really really appreciated that.
Contras: We had trouble checking in online, and ultimately gave up on that and just checked in in person.
Prós: Very secure and efficient
Prós: Bargain last minute flight. Better service than a typical US domestic flight.
Contras: Fight was an hour delayed and they didn’t give any information. Instead of putting ‘delayed’ on the board they just didn’t but the flight up. Half the planes luggage was left behind so there was chaos in Lima. They put one staff on to talk to 50+ angry people and write down all their information.
Contras: O aeroporto mudou o portão, e ficamos sem informações por um bom tempo antes de saber qual o horário real de embarque.
Prós: Crew was friendly
Contras: I would love somewhere to charge my device!
Get what you pay for
Prós: Cheap Smooth flight
Prós: Delayed over an hour with zero communication
Always late, always delayed
Prós: I liked that I eventually made it to Peru.
Contras: Flight was delayed twice, had to sit on the plane for an extra amount of time before take off for who knows what reason, no one knew which seat they were supposed to be in
Contras: So much delay with no information, completely cancelled a flight with no warning. No web flight status updates or check in. Will never fly again with Peruvian airlines
2 hour late flight. No information from Peruvian air while we waited.
Prós: The flight attendants were courteous, but that’s about all that was good.
Contras: Late flight with no communication. Most cramped seats I have ever sat in and I fly 100+ times a year across airlines.
Prós: Never got on our flight.
Contras: We showed up to check in counter nearly 2 hours before our flight and were invountarily bumped to a flight a few hours later. We only had a few hours to spend in our next destination and this ruined that oportunity. We were offered zero compensation as well for being involuntarily bumped.
Prós: We arrived early for our flight and the lady checking us in offered to put us on an earlier flight for no charge! We also wern't sure about baggage, but we were again charged nothing! Not only did we get into lima by the time we were due to depart, it costed us nothing! We will certainly fly Peruvian airlines again!
Contras: Small plane
Prós: My original flight was delayed, so when I arrived particularly early to the airport, the woman at the check-in desk switched me to an earlier flight with extra seats for no cost. That was amazing. The one star ratings for food and entertainment are misleading, as neither were offered on this hour-long flight.
Contras: No downsides.
Delayed as usual
Prós: I don't remember
Contras: The delayed..I wanted to sleep more but you delayed my flight and people always say you are a bad company for delays
Prós: We were a group of 14 pax. Peruvian Airlines provided a courtesy check -in desk. We were informed of a flight delay, however they never gave a time frame
Contras: 3 Hours after check-in the flight was cancelled and told to try back the next day. No guarantees were given, nor were we offered meal vouchers considering that we had been at the airport since 5am. Furthermore the airline had the gull to tell us tickets were non refundable and we just have to keep coming back and forth to the airport to check on availability. This was rather bizarre, like a nightmare scenario from a horror movie. We insisted on a letter from the airline to explain the reason for the cancellation so we could get reimbursement from the travel company back in the USA. We headed for the bus station to take a 23 hour ride from Cusco to La Paz
The worst airline in Latin America
Prós: Absolutely nothing to like about this airline
Contras: The flight was delayed by more than 2.5 hours without a single announcement. There was no information displayed on the screens. All of the other airlines had flights leaving with no problem, but there Peruvian stayed without even a flight status. The agents were quite rude when I asked questions. Then worse of all, they made us check our carry-on, even thought there was plenty of space for it on the plane. So on top of arriving to Peru more than 2.5 hours late, we had to wait another half-hour for our carry-on to come out. And not even so much as an apology or acknowledgement of the delay by them. Absolutely terrible service, and the condition of the aircraft is quite run down.
Prós: Comfortable seats
Contras: Left late and they broke a wheel off our luggage. Upon first look from one of their agents, they said Peruvian Air isn’t responsible for “minor” damage. We were able to submit a claim and are waiting to hear from them in “24 hours”.
Prós: My flight was pretty much on time and there wasn't any issues.
Contras: The flight was short so there wasn't much expectations of this short flight.
Delayed and zero info
Contras: Flight was delayed by hours and there was zero info given to passengers - no Peruvian airline employee in site. Planes in poor shape.
I couldn’t make the flight!
Prós: Absolutely nothing.
Contras: Kayak scheduled my flights too close together, with airlines that wouldn’t handle my checked baggage. When my first flight was late, I missed my connection and had to buy a new ticket, as the airline couldn’t or wouldn’t change my itinerary. As I was in a foreign country without a phone or computer and with very limited time to fix the problem, I just had to buy a new ticket.
Excellent crew, but information before boarding could have been better
Prós: Good service on board the flight, excellent crew, reasonably comfortable
Contras: I've never seen an airline have two flights from/to the exact same locations departing at the exact same time. That caused confusion for us and other passengers traveling from Cusco to Lima. Peruvian Airlines could have had better information, or better yet, could separate the flights by at least 5 minutes.
Prós: First time flying and great service.
Contras: I didnt like the 30min flight delay due to traffic.
Prós: They gave a snack box and free drinks which Latam does not.
Contras: Airplane smelled bad almost the whole flight. Airplane is very old with poor quality seats. Boarding was a complete disaster. Boarding agents made everyone get into 2 lines according to ticket but then it ended up being a complete free for all getting on the plane anyway which ends up delaying boarding. No one seemed to care or be in a hurry to get everyone boarded and seated even when we were almost an hour delayed. Wouldn't fly them again. Latam is mediocre but much better than Peruvian airlines.
Prós: Timely. Leatherette seats. Not the greatest but better than comparable US airlines.
Contras: Like other airlines, not the cleanest, but not the dirtiest either. Food isn’t that great, especially for those who are health-conscious or on low-carb diets.