Hyatt Regency Miami

I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost

Good location, good staff, good stay! Rooms a little dated and there was a patio but the doors don't open so you can access it.

Concierge staff very friendly. They greeted us on arrival and exit every day and provided us with a map and some suggestions about where to go for shopping and dining (although most suggestions required a taxi - which we ignored and took public transit instead). Free newspapers and even free small bottles of water. Excellent location close to Metromover station (Riverwalk) and dining and shopping areas. We were allowed to check-in before 3:00pm which was a blessing after our long morning of travel with no food and little sleep. I also liked the free wifi, it was decent. The food for the breakfast in the cafe was delicious and the serving staff were very friendly - but it's expensive. We only did that the first morning. I also liked the free boarding pass printing service provided. For a quadruple room (with 4 guests) often not enough water glasses or towels were provided. We had to call housekeeping a few times to get extra glasses and towels. The lock on the bathroom door didn't work. They needed to post the 'rules' about quiet hours in Spanish because a few times during the designated quiet hours there was loud talking/shouting in the hallway (in Spanish). On one occasion I also smelled cigarette smoke in the hallway near the elevators (9th floor). No fridge in the room, and only one chair. (Again, a strange set up for a room billed as "quadruple"). Gift shop staff was rude and only interested in texting on her phone. I was ignored when I walked into the shop. As a result I didn't buy anything. They charged us for the water bottles in the room that we never touched at check out. However when it was pointed out, they removed the charge immediately. For all these negatives please don't think badly of this place, it really was good and my family enjoyed themselves immensely in Miami.

Great location, the lobby is attached to a metromover station. The room was spacious and well kept. The pool and fitness center are too small. When I saw the pool there were two individuals and the pool was crowded.

I arrived early and was able to get a room before the 3:00pm check-in time. I really appreciated that. The room service was very good. Everyone was friendly and the breakfast at the hotel River Café was excellent.!