Hotéis em Coconut Grove, Miami

Prós: Staff

Contras: Poor breakfast

Prós: The amazing staff and level of service exceeds all expectations!

Prós: Nice like any RC. But it is totally unacceptable to charge $20 a day for a WiFi connection in 2019. For that reason alone, I would never return.

Contras: Nice like any RC. But it is totally unacceptable to charge $20 a day for a WiFi connection in 2019. For that reason alone, I would never return.

Prós: The room was large and very comfortable

Contras: had to wait for room past check in time

Prós: The location is nice and the hotel is rather comfy. Apart from that...

Contras: - The stuff was totally NOT knowledgeable. Totally NOT 5 stars and definitely not Ritz material :( - It looked like a second-hand Ritz: bath robes with holes in them (literally) and over-used, machines not working properly and a “this is normal thing”- attitude” from the staff about it. When I showed them the bath robe which had holes in it and looked like it had been worn by half the population in the USA, the reaction was: “Do you want us to replace them?”. No apology, no “this usually doesn’t happen”... we were probably the crazy ones who expected Ritz to be, well... Ritz.

Prós: The property was amazing. Customer service was excellent.

Contras: Nothing

Prós: Location was nearest my meeting location.

Contras: This hotel is not meant for business travelers. Had difficulty with slow wifi, no usb ports, bathroom dimly lit making make-up application difficult, valet parking only, breakfast not included, ants around tub, closet doors too heavy to move, and more.

Prós: This hotel is a nightmare. The hotel is dirty and they throw parties during the nights. The halls are filled with drunkards and noise up until 2 am

Contras: Cleaniness Noise I did not feel safe with my family

Prós: The view inside

Contras: Staff never answers the phone the room they first put me in had mold everywhere and it smelled like mildew. Some of the towels were dirty. Hot tubs do not work. Housekeeping do not clean room daily only if you ask and I was brought the sheets to clean it myself. Had to keep wet towels and trash in my room for 3 days. I honestly wouldn’t come back here.

Prós: Location, location and location. Spacious gorgeous room and the lobby area is really pretty!

Contras: The room needed some TLC(beautiful furniture and wood trim but needed to cover up some of the nicks, rust on some the fixtures, jacuzzi on patio was not working and was quite the eyesore, railing needed to be painted....)

Prós: Physically it is a nice hotel. New owners cut back staff during busy season. Dining room staff was not trained in basic serving etiquette or attentiveness. Built in tip is a poor decision, offers no incentive to do your job to top standards.

Contras: See above.

Prós: Very old and not well maintained!!! Phones didn't work, staff didn't care about guest needs and lights also did not work. Our room had lots of cobwebs I. Them. Asked 2 times to be cleaned. They did not care. Nothing was taken care of.

Contras: Very old and not well maintained!!! Phones didn't work, staff didn't care about guest needs and lights also did not work. Our room had lots of cobwebs I. Them. Asked 2 times to be cleaned. They did not care. Nothing was taken care of.

Prós: Roof top pool

Contras: Hot tub on terrace didn’t work.

Prós: The atmosphere and layout

Contras: TV was unable to hookup firestick due to the controller and TV settings

Prós: Because honestly because I can get a two queen bed‘s too many problems

Prós: The AC

Contras: I was completely disgusted with the first room which I was given. It looked as if someone had literally just checked out of it without it being cleaned. The bed was not made and it had a blood stain on it, & dirty towels on the bathroom floor.