Holiday Inn Miami West - Airport Area

Staff was helpful.

Very noisy room. There is not enough insulation to keep highway noise out of the room. You could see in the sink hair from previous customer.

The stuff was very nice and polite.

The reasons we booked this hotel was swimming pool and laundry. Because we traveled with our baby we wanted to find some place to play with our baby. When we arrived the water in the pool was cold and dryer was broken, restaurant under construction.

One of the front desk staff.. Forgot to ask her name. She was young and wore glasses and braces on her pants.... She was there when we checked in on Jan 4, 2020. SHE WAS AWESOME. She is the epitome of customer service. Kudos to her.

The hotel charges you $3 per package if you use their address to have packages shipped to you. I was right in the lobby when the courier arrived and they charged me $3 per package. I thought the $3 was storage. Additionally, the front desk staff was so "smart" with themselves, I would ask for packages in my name and they would only bring one. Then I have to tell them, no there are more. Hmmm, as if they trying to make a justification to charge me for storage fees

Shuttle service