TownePlace Suites by Marriott Miami Airport

clean, bed quality.

we have lots of problems at the begining when we arrived the airport. We waited hotel shuttle for 1 hour. 2 times I called the hotel workers. When the driver came after 1 hour he left the hotel us. I told the information desk the problem. They believed the driver what he told, they didn't allowed us. The driver told them that he waited us exact point. But he wasn't there. The informaton desk didn't accept what we said. And they didn't give us our exact room which we saw from the photos at the internet, they said that the photos and the choosing room are not same. This is not our problem. They didn't change our room. The staff is not kind about that. I love Mariott's quality. But these are very problem for me.