Regency Hotel Miami

Regency Hotel

I liked the design of the hotel, it has a restaurant/bar, comfort and cleanliness of the rooms.

It was a bit confusing at first to me to have someone separate from the front desk dealing with packages and then charge you 1.00 per day per package, but it worked out in the end...just was a bit of a hassle at first.

Overall, I was pleasantly surprised.

The staff was very friendly and the facility was very clean.

The bed was too soft for my bad back.

I describe the Regency Hotel Miami as Airport Hotel

Lobby bar is nice, as well as the room was good. The sleep quality is excellent. I was in one of the rooms in the 6th (top) floor.

The girl from front desk when I arrived she was a little rude at times, and no cooperative at all, for example I need a knife or scissors to cut something on my luggage and called the front desk and she said, OK, bring your luggage down here I can't send anyone upstairs to help you and hang off the phone. The hotel should check the customer opinions and they don't do that. The pool was dirty, the water was not clear at all. I did not get into there.