Ruim

nov 2018

2,0

Worst Customer Service

I work at another hotel brand and this by far was the absolute worst customer service I have ever dealt with! The women I spoke to were unfriendly and showed no empathy or compassion when my third party (not Kayak) had a system error that cancelled my connecting reservation. They had no problem leaving me without a room and place to go while traveling for one of the biggest events in my career. The lack of willingness to help the situation and understand my frustrations was evident. I would never allow my employees at my hotel to treat even my worst enemy the way they did to me.

Bom

abr 2018

6,5

Value for money and good for one night stay before cruise

good location for getting to cruise and car rentals. bayside market place is walking distance. they held our luggage when we came back from the cruise for the day. As our flight was later at night.

breakfast was very poor quality. bed was not comfortable. they did not provide us a king size room or room with pull out sofa or anything. though reservation had my 12 year old kid on it.

Bom

mar 2018

6,2

Mixed feelings... wouldn't stay again though!

Staff were courteous!

Small room. Old upholstery. House keeping failed to replace the used bath soap they took out.

Bom

mai 2017

6,2

Cheap hotel near Brickell

Affordable, staff was professional, location was within walking distance of brickell and downtown. They let us store luggage after we checked out.

Old and run down appearances, looks like it hasn't been updated in decades. Bed was uncomfortable. No bar or restaurant in the facility. Noisy.

Regular

abr 2017

2,5

Our room was not ready by checkin No manager on duty

OK

jan 2017

5,4

The lobby is pretty fancy and my room view was great. Room was clean.

Breakfast was horrible and my bed wasn't comfy at all. Furniture has to be updated. The room wall were stain or dirty. Wouldn't stain here again unless it is an emergency.

OK

jan 2017

4,5

OK in a pinch.

Staff was very courteous

Facility is old and in need of refurbishment. Very noisy.

Regular

jan 2017

3,7

Cold showers and non-working a/c

Location was great.

Shower was cold and a/c wouldn't got any lower than 76 degrees even though I set the thermostat to 59 degrees.

Bom

dez 2016

6,2

Near downtown Miami

The location is close to the Port of Miami. I was able to walk to the water front to explore the day before I boarded for my cruise. It was a 10 minutes Uber ride from the hotel to the Port of Miami. There are 2 pharmacies within 10 minutes walking distance.

The room and building are very dated. The elevator is very slow.