Views were perfect, great dining, walking distance toetro Can be confusing when walking around, a little pricey on the breakfast, but the food was great,
Cool building, nice facilities. The view is amazing and the location is a short ride to good food areas like Little Tokyo. Bathroom was tiny, there was a small piece of gum stuck on the carpet in my room.
Everything sense I checked in the stuff was helpful and very nice I was there for my birthday weekend and they just made it awesome.
Very beautiful, cool building. Room was very comfortable. Great view of the city. Not really near any tourist locations.
"Complementary" wi-fi wouldn't let me connect under any circumstances! Very frustrating when traveling for business and connectivity is an essential need!!!
Very luxurious when walking in. Room looks clean but there was dust in bathroom and I saw fingernail inbeteen bed and nightstand. Phone was not plugged in and did not work
Everything was beautiful. From our rooms, it is worth upgrading. To the rotating lounge to get a full view of the city. There was something to do all over the hotel. We only left to go to the NBA game! Food, entertainment, night life. The Westin Bonaventure has it all. Wish Starbucks carries their normal breakfast items.
Look of hotel Location a bit far from things to do.
Nice lobby, location, staff. Ordered room service, burger was pretty good. Felt like I was in a clean place. It was a bit too expensive. There's not much to do near by. Valet was ridiculously priced. And yeah that's all..
Loved my stay at the Omni, it is one of my favorite hotels. I really want to continue to see all the different locations! I can't think of anything! Incredible stay.
The customer service was amazing. We had an amazing time on our trip. We'll definitely be back.
Loved the comfortable bed, friendliness of staff, and especially the convenient courtesy car! While I normally use Lyft or Uber, I actually found the courtesy car faster and the drivers more knowledgable about the area. I tried both Lyft and Uber and both drivers took long and got lost. If you are here on business, the courtesy car is the way to go, especially as the drivers know the area well, especially the places you need to get to quickly for work. Lack of spa facilities. I booked a facial with the Omni Spa expecting there to be actual spa facilities since the price of a facial was as high as any resort spa (sauna, steam room, jacuzzi, waiting room with tea and snacks) but there was none of that. I went down early to the spa area and was told to just come a few minutes before my appointment (there is no where to really hang out for an extended period). The pool outside was uninviting as it was drizzling. And there was just the fitness room down there and a small waiting area for the spa treatment rooms. The facial was very good, but I was just surprised/disappointed with the "spa" area.
Comfortable, quiet, accommodating, responsive, beautiful, safe Interactive and professionl staff Many shopping and dining amenities within easy walking distance A fantastic stay
Location of hotel for what I wanted was good. Disappointed to pay for a 4 star hotel and get a 3 star room. I was at the omni for a meeting and extended my stay over the weekend. I was moved to a lower quality room and paid current hotel rates. David
Cleanliness, the staff, facilities, bar, restaurant, the location! Mostly great experience! A couple of odd related employee related service issues but no big deal!
the check in staff was rude
The 48$ parking fee is simply outrageous.
Super comfortable beds, room was very clean and nice. Great deal for such a great room!
Clean facilities. 1. Entrance loop is too narrow with too few valet workers. If they pull up your car, you will be at the back of the loop. You have to wait for half a dozen cars in front of you before you can exit! 2. Extremely uncomfortable beds that offer no support. 3. Staff manages tasks does not offer service level befitting the price of the hotel.
The staffs were very helpful and the room are very need and comfortable to live in.
the marathon, the food
Nobody picks telephone at the reception. The front desk staff are either very few in number or they are not trained. I never got phone calls connected to my room inspite of calling the front desk manytimes. Due to this I had lots of problem.
The bed was very comfortable I did not like that we could not crack open the window. There was no pool.
Would stay here again for a stay cation. Near all great restaurants. The lobby is gourgeous. Interesting tech for elevators.
The hotel is very nice, in front has a metro station and a drugstore.Macy's is aside and there is a lot of options of cafeteria and dinners near of hotel. The wireless internet is very expensive!!!
I enjoyed the location of being downtown, with easy acess from the freeway. The staff particularly in the cafe was outstanding. I did not like the fact of not fully disclosing the cost per night for the room; Exam. the room was 115. plus tax. Great. Terrible, Occupany tax approximately $16. Parking, 28.00 per day. If one would have known those additional cost up front, one could have made additional accomodations. The money was not the object, the surprise element of not disclosing the true amount. I felt like this was a ploy of the unknown!Plus, I am approximately 6'3 and enjoy a bath tub. This room did not have a tub, instead a phobic shower that one could not litterally move around in. This was majorily dissappointing, however, hotel should be about comfort and convienece. Other than that, the Sheraton would do!
Nothing I was over billed and nobody return my calls.
King size bed, big screen tv and at kayak price 100 less per day. 200 a good price per day.
We stayed at the Sheraton downtown to be within walking distance to a hockey game at Staples Centre. The hotel location was great for this. The hotel staff were very helpful and friendly. We stayed in a renovated room which was very nice. The Sheraton hotels always seem to have the most comfortable beds in any hotel. The bed was the most comfortable of all the hotels we stayed at during our week long vacation. Linens and towels were great as well. We did not like the fact that we had to pay for wifi. A hotel of this star rating and price should have complimentary wifi for guests, especially since it is located downtown and I presume there would be many guests there on business. We also found that when we attempted web access without wifi that there was little reception on the 21 floor, so we were without web access that day. Our room was located 2 doors away from the elevators which was noisy. The water pressure in the shower was quite terrible.
Overall experience/ patio
Room and bed were large and comfortable. The in-room coffee left something to be desired. The small packets of powdered creamer were barely enough for a small cup of coffee, even using both of them. And there were no glasses in the room . . just plastic cups.
Great price, service and convenience downtown. Very good breakfast. Moldy smell from A/C in our room. Expensive parking $40.
tHEY DID NOT HAVE MY RESERVATION BECAUSE ALTHOUGH I BOOKED IT IN kYAK THIS WAS ACTUALLY PROCESSED THROUGH A 3RD PARTY VENDOR . it took 45 minutes to get it straightened out.
comfortable rooms cheap toilet paper lack of tea bags expensive parking did not receive a thank you or how was your stay at checkout
This hotel is in transition and making an very honest effort to make it into a destination for all travelers. They are doing a good job. change takes time and with that. Elevators are not up to par and there is a feeling of being in a "remodel" but the staff is great and I would return without pause ATM was a real pain. Have to follow up with my bank because it did the entire transaction but for giving me my money. Parking being a separate charge is a miss too
They sold my reservation and wanted me to stay in a Sheraton in Universal city putting me about an hour out with traffic and my appointment was at 530pm in downtown LA and 7am at the LA hotel the next morning. They blamed Kayak and stated that "you" sell reservations when open reservations don't exist. They took no blame or responsibility. I had to stay in another hotel near LA hotel because my appointment was at 7am there at LA hotel! I want my money back
The rooms were big as well as the bathrooms. The hotel itself was decorated nicely. When I was there, all but one elevator was broken and it would take 15 minutes or more for an elevator to come. There were lines of 20 people or more waiting on the elevator. It was awful. Also, valet is slow. The only parking is valet for $35/night which is fine, however it would take way too long to get your car. They weren't organized very well.
pay for internet access? noisy - next to freeway
Extremely not happy with my stay. The staff were the worst. Once we arrived they didn't open the door, the staff were talking together and ignore us. We took our bags by ourselves. We paid $35 for the valet parking per day and it wasn't worth the price at all. We have to wait for a long time to get the car. Also, the staff treated us very badly. If it's four stars hotel, they should have more sophisticated staff. Not worth the price. Not realistic in the reviews.
Great bar and restaurants on site. Great little shop with excellent variety of food and drink options along with adorable gifts. Great room service - yummy breakfast! Good customer service. King size room was great with no issues. Only minor comment we could make would be the hotel elevators - seem to be under renovation which is hopefully a good thing as they were a bit shaky and scary with one half of the elevators completely out of service.
Comfortable, pretty clean, LOOKS luxurious, all the basic amenities , good location (but you still need a taxi or a car) expired elevator inspection certificates, decor and interior design is booshie - you can tell they threw some decor over the old hotel, small pool, not enough towels, expensive for price
It's cheaper than most LA Hotels. Have to pay for parking and wifi. They would allow guests to check in before me (my reservation). Have to check out at front desk.
The lobby was beautiful. The room I stayed in was old. Had a cob web in the corner. Charged $45 for valet parking without notifying me explicitly. Charged 10 a day for wifi access.
While in los Angeles for the day me and my girlfriend decided to stay the night. Found this place in kayak and it was a great deal so we stayed. Best decision of my trip! Didn't like that parking was so expensive but you take the good with the bad,
I don't like booking into a boutique hotel expecting the same basic accommodations as you might find in a Motel 6 and finding that they're going to charge you for every little thing. $10/night for WiFi in a hotel that charges hundreds per night per room is straight up ridiculous and I will not book into this hotel ever again for that reason. The staff did their jobs, but the only one who offered a smile was a maid. All the front desk staff were incredibly dour.
Love the grandeur and art of the lobby, tea room, cognac room. Concierge very good. Please never renovate this feel - really inspiring! Loved the live performance of pianist. Very comfortable bed and pillows. Love the shutters on window. My shower never got hot! Room by elevator noisy with people coming and going. No luggage rack? Wifi was really slow and unreliable.
LOVELY LOBBY, RESTAURANT AND BAR. WE ONLY STAYED ONE NIGHT TO BE AT THE AIRPORT FOR EUROPEAN TRIP THE FOLLOWING DAY SO DID NOT HAVE TIME FOR AMENITIES. EXCELLENT SERVICE IN RESTAURANT FOR BREAKFAST. SLOW SERVICE IN THE BAR. BATHROOM NEEDED REPAIR AND COULD HAVE BEEN MORE USER FRIENDLY.
Historical, well maintained, beautiful hotel! Slightly small rooms, fridge would be good in the room.
shower drain was clogged
The staff responded swiftly and courteously to complaints. Grand setting in a historic building. Old style facilities, very sound sensitive, but in the progress of remodelling.
This historic hotel is currently undergoing restoration but management and staff has made it relatively unobtrusive. Staff was very congenial and attentive. If the price is right we'd most definitely would stay here again.
THIS HOTEL IS BEAUTIFUL, THE STAFF WAS GREAT, GOOD LOCATION, FOR DOWNTOWN BUSINESS. THE BATHROOM WAS OLD, AND SMALL, NO COUNTER SPACE FOR TOILETRIES, IT ALSO HAD NOT BEEN CLEANED VERY WELL, I'M BLONDE, AND AS SOON AS I WALKED INTO THE BATHROOM, THERE WAS A LONG BLACK HAIR IN THE SINK. STAFF DID COME RIGHT AWAY TO CLEAN. YOU COULD NOT WORK THE REMOTE CONTROL FOR THE TV FROM THE BED, BATTERIES MAY HAVE BEEN LOW, I DON'T KNOW. ICE MACHINE, WAS ON THE OTHER SIDE OF THE HOTEL, AND DOWN ONE FLIGHT OF STAIRS.
The lobby what's nice as a matter of fact that was the best part of the hotel The rooms were too small and my windows were very dirty had to keep the shutters closed
The room was very comfortable and in general very nice. The staff was extremely kind. The cleaning staff would always smile and say good morning, and the receptionist was very accommodating. I had many issues actually getting a room upfront, but the receptionist was thankfully very patient and helpful. It's a nice hotel, but it feels like it hasn't received a renovation within the past two decades. Mostly in the bathroom, the faucet and shower are very old style, and an upgrade would be nice.
The staff and manager on shift was amazing, super attentive to details and helpful. There was a privet roof top event... Guest couldn't utilize the roof top bar, the roof top pool was closed off
The hotel was so awesome! Spacious! Bluetooth speaker! Great view and window! We loved the shower! So much space! we will definitely be back.
The food was excellent. Definitely above Standard. :) Their minimalist style was executed well. Food was delivered quickly for room service. There was no alarm clock or clock in the room. This posed many problems for me. I had to turn on the tv and flip the channel to get a momentary glimpse of the time. Also, the mini fridge was crammed full of drinks so that there was no room to house leftover food. The gym was stagnant, dark, and claustrophobic. The equipment was in great shape and functional, but being in that room was a struggle mentally. The walls were a terrible wood-paneling that accentuated the windowless, dark smallness of the room. There was no music, or tv to drown out the silence. Also, on my last morning I found that my arm was eaten up by what could only have been bedbugs.
The minibar was the most complete minibar I've ever seen. They had everything from tic tacs and gum to shaving cream and maps. It was very helpful and even some really nice hotels only have water and one or two snacks. This was really interesting for me. The restaurant food was good, and the room decor was funky and interesting as well. The view wasn't the best, but it was fine for one night.
We loved the pillows and bed so much! The see through shower was really cool. We loved how modern the style was.we We didn't like how the mini bar menu did specify every alcoholic drink. It stated the red bull cost $5 but got billed $13.. So watch for that.
The location The ambiance isn't great
The Standard is in a great area of Downtown Los Angeles. It is in proximity to a lot of great places. We chose to go there because of the rooftop bar they have at the hotel- you get to skip the line if you're staying there. The room was modern and simple but it had really nice amenities and an awesome bathtub with an interesting shower. Breakfast at the restaurant is really good and they sell a lot of cool, quirky stuff at the gift shop. A Los Angeles must for a younger group. Our room was on the third floor and overlooking downtown and the valet area. Since there is a restaurant downstairs, they play loud music and it was bumping until 2am. You come to expect this at such a trendy hotel, but they also give you earplugs in the room. I think it just adds to the vibe of the hotel but some people may not appreciate it.
I love the style at the Standard. It has character without sacrificing quality, and the food at the restaurant is superb. Not much negative to say. Water collected in the soap dish. Uhhhh....?
Clean and modern Nothing
The AHS looking hallways and elevator. Creepy but so kool. I didn't like the bel man to check in my 18 pack. Not kool
Room decor, facilities, attentive staff, restaurant, location A bit loud at times
Rooftop pool was really nice. The room itself wasn't really comfortable. I get the minimalistic / boutique feel the hotel was going for, but it was very basic and didn't seem worth the price. Also, the see through bathroom wall (from the bed area) was a bit odd...it should at least be opaque.
location,and i thought everything was 5 star!!!!
Cleaniness, TV size Location of hair dryer hanging in a pouch on the wall very odd and not correct.Difficult to take out and replace
Great location. Walking distance to lots of downtown attractions. Staff was awesome and very accommodating. Rooms are nice but small. No vending and no mini-store (Water, soda, snacks, beer, etc.) Closest store is 3-4 blocks.
The staff was very pleasant. It was a lovely hotel and I enjoyed my stay there very much.
the hotel was very nice loved the staying the safe deposit located in the lobby insteed of the room they should have safe in the room
Staff were friendly and helpful. Location was good, particularly as you could walk to local restaurants. Swimming pool was tiny. Rooms very small.
The rooms are virtually soundproof; very comfortable sleeping environment with European-style bed linens and lots of fluffy towels. The hotel staff isn't up to date on transportation options or what's nearby. They seemed to be confused most of the time.
Super expensive breakfast even if we had a "free" continental one included
Customer service clean friendly staff and hotel is definitely a 4-star Hilton in bed was very comfortable Did not have a fridge in my room
Our neighbors were fighting and extremely noisy, yet nobody came to take care of the issue.
I liked everything about my stay at the hotel.
Really a great location. Room was nice. Staff was fantastic. Shower and bathroom was awful.
The hotel and athletic club is perfect for quick business trips and relatively inexpensive last minute bookings. I'm considering joining the club after this stay.
Restaurant great for breakfast; gym was GREAT! Room comfortable and decently appointed. Bathroom a bit Spartan
Close to everything downtown and very Good Breakfast. I felt the parking should have been included with price I spent on the room!
It was full of history and beautiful. Great location! The hotel and building itself was wonderful. Free breakfast. Parking is reasonably priced. Definitely going back again. Bed was slightly uncomfortable. TV was awkwardly placed and small.