Sheraton Gateway Los Angeles Hotel

Location and shuttle timeliness. I didn't appreciate being charged for valet when I never had a car parked at the hotel. And then making an attempt to get in touch with the finance department of the hotel was nearly impossible. I left messages and called repeatedly only to never receive a call back.

Location, wait staff, pool, weight room Smelly stain in hallway, pointed out to staff, nothing done. Gap between hall doors and floor results in noise and lost privacy.

Average hotel. I chose the hotel for a weekend stay after noting that it is listed as a 4-star hotel. I am not sure how these a ratings a made but relative to all the hotels that I have stay in, this Sheraton is likely only meeting the bare minimum of the criteria to maintain a 4-star rating. Average room Very poor customer service. It took over half an hour to check in to a hotel that was already paid for online.

located near LAX so convenient for meeting or overnight stay for flight itinerary Service exceedingly slow at the desk and in the restaurants. Had to ask for food 3 times before served. Desk personnel super slow - only two working and very inefficient. Took over 30 minutes to check 4 people in! Room clean but showerhead set for hobbit height. I am only 5'9" and it was at chest level. Sink fixtures loose.

Close to Airport Not impressed. I've stayed in economy hotels with rooms that were better equipped. Its 2015 everyone needs to charge some sort of device, there is no phone charger/outlet by bed night stand. These outlets are usually at the base of a lap or something... The first outlet I tried on a wall would not hold the charger plug, the plug would just fall out of the outlet. Very nice... I did find a working outlet behind a chair. Our 16 year old son was traveling with us so we needed a room with 2 queen beds. The mattresses must be original to the hotel. The springs on our sons bed would squeak at the slightest movement. Both beds did not have comforters, so we had to call the front desk to bring some up. The service was prompt. The thermostat is outdated and difficult to use, also not lit which makes it impossible to adjust in the middle of the night without turning on a light. I guess Im the first person who has ever needed to adjust a thermostat at night. Lamps are not run by a wall switch. So if you check in late you have to walk into a dark room and head straight for the lamp. Also nice... No fridge. Not a $369.00 room by any stretch... Way over priced!!!

I pay for parking I should be free if u guest at hotel?

Proximity to airport Cost was a bit high due to the fact it's going through a renovation

Nice quiet location Great location for foods Things to do are within 15 min drive Very proffesional staff 24 hour kitchen Room isn't comfortable enough No refrigerator Non-competitive rates Tiny bathroom Parking is a hassle, valet reccomended Room service takes too long

There is good lacated and very well for a connection trip because of there easy way to go airport The staff was really cold no one interact with guest to support them anywhere