|Distância até o centro||5,6 km|
|Avaliação da localização||8,4|
|Aeroporto mais próximo||Los Angeles|
|Distância até o aeroporto||17,8 km|
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The coffee shop in the hotel
Arrived to the hotel after 20 hours flight, and was very surprised the hotel cannot check me in, since I had a credit card of my husband and not mine. I suggested all kind of options, including a screenshot of my credit card, or a screen shot for my husband id. The hotel stuff was not willing to hear, and try to accommodate a guest coming from a long flight. I ended up asking assistance from a colleague. I was not aware of such hotel policy. Having known that I would make sure to bring with me to the travel my own credit card. I would still expect a bit of higher service than showing a cold shoulder to a guest travelling from remote. The room was disappointing for the price I paid, and it was cleaned only once during my 3 day stay. All in all, this hotel is not recommended at all.
The branding is cool. The hotel design in the location works well. The room has an interesting lay out with a nice view. Very comfy bed (matress and bed linen).
The room service breakfast delivery arrived late. I ordered a breakfast between 8 and 8.30am. It arrived 10 min later. Not great if you have a tight schedule. The gym isn't quiped with any mats, rollers or other items rather then 3 cardio work out stations and lots of weigths. Very small space. The staff seem to think that by working in a "cool" hotel it means they need to be themselfs "cool" meaning unfriendly. Very disappointed.
The Design, the location, always Ace Hotels look cool.
The smell of the room, it was like sleeping under an old bridge (which I never had but that was what came into mind). The ceiling was so damp than the smell woke me up. That’s why now I understand why the leave the window open. The lobby staff and I’m talking about the manager wasn’t the nicest one. He had an arrogant attitude when I had a problem paying with my credit card as it’s an international card that won’t work when bein swipped.
I have been charged an extra $100 for alcohol that I never consumed. It’s been several weeks and no one is responding to this issue or providing any evidence that these charges were signed for by me.
Rooftop pool, best girl, roomstyling, very comfortable bed
Com localização central em Los Angeles, Ace Hotel Downtown Los Angeles está a poucos passos de Orpheum Theatre e a 13 minutos a pé de Staples Center. As comodidades presentes incluem acesso grátis à internet com fio, check-in expresso e check-out expresso.
baseado em 3.215 avaliações
Bar e Bebidas
- Bom terraço
- Atendimento acolhedor
- Edifício agradável
- Ambiente acolhedor
As condições variam de acordo com o tipo de quarto e o fornecedor.
Comentários sobre Ace Hotel Downtown Los Angeles
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|Los Angeles||17,8 km|
|Santa Monica||18,2 km|
|Los Angeles-Union||2,4 km|