Avaliações de hóspedes
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Todas as avaliações
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Casais
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Famílias
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Negócios
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Individuais
Avaliação geral
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8.4 "A localização é muito boa."10.0 "
Fácil acesso ao aeroporto , segundo 100%." 10.0 "100%gostaram da proximidade da praia ." -
8.3 "O atendimento é muito bom."9.1 "91% acharam
a equipe muito simpática ." 9.4 "94% ficaramsatisfeitos com o serviço de traslado ." 7.2 "72% acharamo atendimento muito profissional ." 7.2 "72% ficaramsatisfeitos com o serviço de quarto ." 9.7 "97% disseram que oserviço de concierge foi incrível ." 9.3 "93% consideraram queo atendimento do restaurante foi um dos melhores ." -
7.3 "A praia é boa."
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6.4 "Os quartos são razoáveis."6.1 "Apenas 61% afirmaram que
os quartos estavam suficientemente limpos ." 6.3 "Apenas 63% afirmaram que osquartos eram modernos ." 5.0 "Apenas 50% acharam ochuveiro ok ." 6.1 "Para apenas 61%, aTV era razoável ." 5.2 "52% acharam que aquitinete era razoável ." -
5.3 "A internet é mais ou menos."
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5.1 "O café da manhã é ruim."
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5.0 "Custo-benefício mediano."
Avaliação geral
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8.5 "O atendimento é muito bom."9.4 "94% acharam
a equipe muito simpática ." 9.4 "94% ficaramsatisfeitos com o serviço de traslado ." 7.4 "74% acharamo atendimento muito profissional ." 7.1 "71% ficaramsatisfeitos com o serviço de quarto ." 9.7 "97% disseram que oserviço de concierge foi incrível ." -
8.1 "A localização é muito boa."10.0 "
Fácil acesso ao aeroporto , segundo 100%." -
6.3 "Os quartos são razoáveis."6.3 "Apenas 63% afirmaram que
os quartos estavam suficientemente limpos ." 6.1 "Apenas 61% afirmaram que osquartos eram modernos ." 6.3 "Para apenas 63%, aTV era razoável ." 5.1 "Apenas 51% acharam ochuveiro ok ." -
5.5 "A internet é mais ou menos."
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5.2 "O café da manhã é ruim."
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5.1 "Custo-benefício mediano."
Avaliação geral
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8.2 "O atendimento é muito bom."9.0 "90% acharam
a equipe muito simpática ." 9.4 "94% ficaramsatisfeitos com o serviço de traslado ." 7.2 "72% afirmaram quea equipe da recepção era ótima ." 7.3 "73% ficaramsatisfeitos com o serviço de quarto ." -
8.2 "A localização é muito boa."10.0 "
Fácil acesso ao aeroporto , segundo 100%." -
6.1 "Os quartos são razoáveis."5.4 "Apenas 54% afirmaram que
os quartos estavam suficientemente limpos ." 6.1 "Apenas 61% afirmaram que osquartos eram modernos ." 5.7 "Para apenas 57%, aTV era razoável ." -
5.4 "A internet é mais ou menos."
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4.9 "O café da manhã é abaixo da média."2.1 "79% disseram que o
café da manhã era muito caro ." -
4.5 "Custo-benefício abaixo da média."2.1 "79% disseram que o
café da manhã era muito caro ." 1.4 "Opreço era muito alto para 86%."
Avaliação geral
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8.8 "A localização é muito boa."9.9 "
Fácil acesso ao aeroporto , segundo 99%." -
8.4 "O atendimento é muito bom."9.0 "90% acharam
a equipe muito simpática ." 9.4 "94% ficaramsatisfeitos com o serviço de traslado ." 7.6 "76% acharamo atendimento muito profissional ." 7.0 "70% ficaramsatisfeitos com o serviço de quarto ." -
7.1 "Boa atmosfera."9.2 "92% disseram que este era um
hotel estiloso ." 7.4 "74%gostaram do lobby de entrada ." 7.7 "77% acharam ohotel luxuoso ." -
6.1 "Os quartos são razoáveis."6.1 "Apenas 61% afirmaram que
os quartos estavam suficientemente limpos ." 6.2 "Apenas 62% afirmaram que osquartos eram modernos ." 5.8 "Para apenas 58%, aTV era razoável ." -
5.3 "Custo-benefício mediano."
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5.1 "A internet é mais ou menos."
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4.9 "O café da manhã é abaixo da média."
Avaliação geral
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8.8 "A localização é muito boa."10.0 "
Fácil acesso ao aeroporto , segundo 100%." -
7.7 "O atendimento é bom."9.0 "90% acharam
a equipe muito simpática ." 9.2 "92% ficaramsatisfeitos com o serviço de traslado ." 7.3 "73% acharamo atendimento muito profissional ." 7.1 "71% ficaramsatisfeitos com o serviço de quarto ." -
5.9 "Os quartos são razoáveis."5.5 "Apenas 55% afirmaram que
os quartos estavam suficientemente limpos ." 6.4 "Apenas 64% afirmaram que osquartos eram modernos ." 5.2 "Apenas 52% acharam ochuveiro ok ." 6.0 "Para apenas 60%, aTV era razoável ." -
5.7 "A internet é mais ou menos."
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5.5 "Custo-benefício mediano."
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5.3 "O café da manhã é ruim."
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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7.4avaliação de
Clean, quiet. Just coming off a red eye with my wife and kids for a few extra hours of sleep during our layover; the decor was a bit over the top and certainly not what we expected from a Hyatt Regency. Weird 1950's lighting. Limited bathroom privacy. The whole room felt like a spaceship. This property shouldn't be a Hyatt Regency; it felt more like a W or an edgier brand. Hyatt Regency at other properties feels classier; this was too modern and hip for a family running on fumes.
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9.7avaliação de
Juan in the bar was great. Got us food when we needed it and he was very pleasant, helpful and friendly. He should be commended for a job well done. He went out of his way to help us.
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5.1avaliação de
Long term parking is next door. Major construction of hotel going on. Met by Security on the way to our room- apparently it it had been trashed by the previous guest and not cleaned. Why would you check us into that room? Dark roast coffee only- most hotels offer a medium.
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5.7avaliação de
The room was nicely updated. Hotel is under construction. The construction noise started at 8am. The staff was unable to compensate me because I booked the hotel through KAYAK.
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5.1avaliação de
Location go LAX. Accommodated late check out. Overnight parking seemed a bit expensive. Cleaning staff came in multiple times with the do not disturb sign out.
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9.7avaliação de
The gym has a nice view, and the shuttle was efficient. Small room.
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10.0avaliação de
The room was gorgeous, the lighting and furniture was very sleek and modern. The room I was in also had a 60"+ Tv which made for a great way to catch the end of the Sunday night football game in solitude. The room and hotel are great. However there was a $250 deposit on the room, this wasn't an issue for me, though I can see this being an issue for travelers not being financially prepared.
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8.0avaliação de
Room was missing an iron
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8.0avaliação de
The renovated room , with modern details. The type of window of the room 722 is old and doesn't match with the renovated room.
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9.7avaliação de
Staff was phenomenal. Very friendly and answered all of our questions. This was fromthe front desk to the cleaning ladies. Great place to stay. Our room was also one of the quietest that my wife and i have ever stayed in. The only negative was the construction but it's a remodel. Didn't hold that against them.
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8.5avaliação de
The place was extremely nice and well done. The accommodations were comfortable and nice. I purposefully told the attendant I would be leaving early and my guest will be staying until check out. She said she would make a note and one was not made. So then my friend was harassed and accused and made to feel like a criminal when he tried to get in the room and the key did not work. His belongings were held hostage while he was interrogated.
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9.7avaliação de
Loved the view of planes. Need more handicap spots for parking. Bathroom a little adted
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10.0avaliação de
Every single person starting from the shuttle driver at the airport , to the hotel reception to room service staff were all more than friendly and accommodating. Being a frequent international traveler I spend a lot of time in hotels around the world and the staff at the concourse left a great impression and am sure to be staying when I am passing thru Los angeles. Thank you Very satisfied guest Michelle bennett
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8.5avaliação de
I like the ease of checking in and how I was text when my room was ready while I was at my meeting. Cafe was nice and lobby had nice areas to relax. I like the bed and different types of pillows to choose from is one of the best ideas. Staff was kind. I did feel that my floor was damp and I needed fresh air. I found that the windows can't be open i was disappointed. The operator said they will notify the engineer. I don't think any engenior can solve that air problem until new windows are placed. That is the main reason that this hotel is not receiving high stars.
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4.0avaliação de
Convenient to the airport The hotel did not inform us that construction was being done on the floors starting at 6am. Needless to say, the stay was uncomfortable, disturbing and very noisy. So much so, that other guest were opening their doors to the hallway, to see where the noise was coming from. When I called down to the front desk, multiple times, to complain, nobody answered. When I check out and asked to speak to a manager, they said they couldn't do anything about it, and was not able to compensate me for my inconvenience.
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6.2avaliação de
Great location for flying in/out LAX. Good restaurant options. Wifi good. Shuttle available. Shuttle took half hour to get to airport which could be 5-10 min walk. For location they should provide maps for walking to hotel/airport. No operable windows. Room had problem with AC which was eventually fixed but took too long.
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7.7avaliação de
The room was great! And the hotel overall was beautiful. Valet was quick and efficient. Staff at front desk wasn't very helpful or attentive. The shuttle bus driver was wonderful though.
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7.7avaliação de
Proximity to LAX and runs round the clock. Perfect for an early, early flight. They are heading down the upgrade trail - so it will still be convenient but not nearly the value.
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7.1avaliação de
- free shuttle from to/from airport - very comfy bed & pillows - walls where much too thin. I could hear everything on either side of me.
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4.8avaliação de
Ease to LAX Under Construction. Room was missing side table. Bathroom toilet seat not screwed down; shower head falling off. AC vent into room was quite dirty.
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7.4avaliação de
Liked the proximity to LAX and the free shuttle Only 1 front desk staff member at a high volume time. Had to wait over half an hour to check in when it was already late and had an early flight the next morning
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4.5avaliação de
It was close to the airport.
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5.1avaliação de
Convenient and shuttle to LAX. rooms are very dated and some deep cleaning needs to happen. Windows that don't open. Food at the lounge is very poor. Service there is not so great either.
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5.7avaliação de
I know the Hyatt just took it over and the place is planned for a renovation but at least keep what you have clean!!
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3.0avaliação de
Great staff. Everything else. Old stinky carpets, nasty bathrooms, dusty curtains and so many other things. It is the single worst experience in hotels in my lifetime.
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7.6avaliação de
Convenient with lots of shuttles to/from airport wet patches on carpet in room, beds felt a bit old
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7.0avaliação de
Location location location. If you are arriving or departing at odd hours early in the morning or late at night, this is a reasonable place to stay while in transit. Smelled like old cigarette butts and stale farts.
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6.0avaliação de
Location. Close to airport It's an old hotel that badly needs to be updated and remodeled. Doesn't live up to the brand. In fact, it was recently sold to the Hilton's Concourse brand hopefully it will be getting a badly needed facelift. Until then, I would not go back.
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6.6avaliação de
Beds were good. Despite location next to LAX room was very quiet. No significant choices on places to eat in reasonable proximity to hotel.
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5.3avaliação de
The room was clean The staff from the beginning was very RUDE. I pulled into the hotel and was told that it was only valet. I felt that I was treated like a second class citizen the minute I got there. The valet told me that I could leave my car for twenty minutes to check in and then I would have to leave and go to the self parking lot a street over. The lady at the front desk was absolutely horrible. She was not friendly and did not make me feel welcomed. She just checked me in and that was it. There was no mention of the amenities or anything like that. I had to ask her to point out the elevator. I have never had an experience like this. I would definitely not recommend this hotel based on its staff.
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4.3avaliação de
The bed Dirty windows, weak shower head.
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9.7avaliação de
Juan in the bar was great. Got us food when we needed it and he was very pleasant, helpful and friendly. He should be commended for a job well done. He went out of his way to help us.
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9.7avaliação de
The gym has a nice view, and the shuttle was efficient. Small room.
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10.0avaliação de
The room was gorgeous, the lighting and furniture was very sleek and modern. The room I was in also had a 60"+ Tv which made for a great way to catch the end of the Sunday night football game in solitude. The room and hotel are great. However there was a $250 deposit on the room, this wasn't an issue for me, though I can see this being an issue for travelers not being financially prepared.
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8.0avaliação de
Room was missing an iron
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8.0avaliação de
The renovated room , with modern details. The type of window of the room 722 is old and doesn't match with the renovated room.
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9.7avaliação de
Staff was phenomenal. Very friendly and answered all of our questions. This was fromthe front desk to the cleaning ladies. Great place to stay. Our room was also one of the quietest that my wife and i have ever stayed in. The only negative was the construction but it's a remodel. Didn't hold that against them.
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8.5avaliação de
The place was extremely nice and well done. The accommodations were comfortable and nice. I purposefully told the attendant I would be leaving early and my guest will be staying until check out. She said she would make a note and one was not made. So then my friend was harassed and accused and made to feel like a criminal when he tried to get in the room and the key did not work. His belongings were held hostage while he was interrogated.
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9.7avaliação de
Loved the view of planes. Need more handicap spots for parking. Bathroom a little adted
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10.0avaliação de
Every single person starting from the shuttle driver at the airport , to the hotel reception to room service staff were all more than friendly and accommodating. Being a frequent international traveler I spend a lot of time in hotels around the world and the staff at the concourse left a great impression and am sure to be staying when I am passing thru Los angeles. Thank you Very satisfied guest Michelle bennett
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8.5avaliação de
I like the ease of checking in and how I was text when my room was ready while I was at my meeting. Cafe was nice and lobby had nice areas to relax. I like the bed and different types of pillows to choose from is one of the best ideas. Staff was kind. I did feel that my floor was damp and I needed fresh air. I found that the windows can't be open i was disappointed. The operator said they will notify the engineer. I don't think any engenior can solve that air problem until new windows are placed. That is the main reason that this hotel is not receiving high stars.
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7.4avaliação de
Clean, quiet. Just coming off a red eye with my wife and kids for a few extra hours of sleep during our layover; the decor was a bit over the top and certainly not what we expected from a Hyatt Regency. Weird 1950's lighting. Limited bathroom privacy. The whole room felt like a spaceship. This property shouldn't be a Hyatt Regency; it felt more like a W or an edgier brand. Hyatt Regency at other properties feels classier; this was too modern and hip for a family running on fumes.
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7.7avaliação de
The room was great! And the hotel overall was beautiful. Valet was quick and efficient. Staff at front desk wasn't very helpful or attentive. The shuttle bus driver was wonderful though.
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7.7avaliação de
Proximity to LAX and runs round the clock. Perfect for an early, early flight. They are heading down the upgrade trail - so it will still be convenient but not nearly the value.
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7.1avaliação de
- free shuttle from to/from airport - very comfy bed & pillows - walls where much too thin. I could hear everything on either side of me.
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7.4avaliação de
Liked the proximity to LAX and the free shuttle Only 1 front desk staff member at a high volume time. Had to wait over half an hour to check in when it was already late and had an early flight the next morning
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7.6avaliação de
Convenient with lots of shuttles to/from airport wet patches on carpet in room, beds felt a bit old
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7.0avaliação de
Location location location. If you are arriving or departing at odd hours early in the morning or late at night, this is a reasonable place to stay while in transit. Smelled like old cigarette butts and stale farts.
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6.6avaliação de
Beds were good. Despite location next to LAX room was very quiet. No significant choices on places to eat in reasonable proximity to hotel.
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5.1avaliação de
Long term parking is next door. Major construction of hotel going on. Met by Security on the way to our room- apparently it it had been trashed by the previous guest and not cleaned. Why would you check us into that room? Dark roast coffee only- most hotels offer a medium.
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5.7avaliação de
The room was nicely updated. Hotel is under construction. The construction noise started at 8am. The staff was unable to compensate me because I booked the hotel through KAYAK.
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5.1avaliação de
Location go LAX. Accommodated late check out. Overnight parking seemed a bit expensive. Cleaning staff came in multiple times with the do not disturb sign out.
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4.0avaliação de
Convenient to the airport The hotel did not inform us that construction was being done on the floors starting at 6am. Needless to say, the stay was uncomfortable, disturbing and very noisy. So much so, that other guest were opening their doors to the hallway, to see where the noise was coming from. When I called down to the front desk, multiple times, to complain, nobody answered. When I check out and asked to speak to a manager, they said they couldn't do anything about it, and was not able to compensate me for my inconvenience.
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6.2avaliação de
Great location for flying in/out LAX. Good restaurant options. Wifi good. Shuttle available. Shuttle took half hour to get to airport which could be 5-10 min walk. For location they should provide maps for walking to hotel/airport. No operable windows. Room had problem with AC which was eventually fixed but took too long.
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4.8avaliação de
Ease to LAX Under Construction. Room was missing side table. Bathroom toilet seat not screwed down; shower head falling off. AC vent into room was quite dirty.
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4.5avaliação de
It was close to the airport.
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5.1avaliação de
Convenient and shuttle to LAX. rooms are very dated and some deep cleaning needs to happen. Windows that don't open. Food at the lounge is very poor. Service there is not so great either.
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5.7avaliação de
I know the Hyatt just took it over and the place is planned for a renovation but at least keep what you have clean!!
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3.0avaliação de
Great staff. Everything else. Old stinky carpets, nasty bathrooms, dusty curtains and so many other things. It is the single worst experience in hotels in my lifetime.
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6.0avaliação de
Location. Close to airport It's an old hotel that badly needs to be updated and remodeled. Doesn't live up to the brand. In fact, it was recently sold to the Hilton's Concourse brand hopefully it will be getting a badly needed facelift. Until then, I would not go back.
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5.3avaliação de
The room was clean The staff from the beginning was very RUDE. I pulled into the hotel and was told that it was only valet. I felt that I was treated like a second class citizen the minute I got there. The valet told me that I could leave my car for twenty minutes to check in and then I would have to leave and go to the self parking lot a street over. The lady at the front desk was absolutely horrible. She was not friendly and did not make me feel welcomed. She just checked me in and that was it. There was no mention of the amenities or anything like that. I had to ask her to point out the elevator. I have never had an experience like this. I would definitely not recommend this hotel based on its staff.
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4.3avaliação de
The bed Dirty windows, weak shower head.
