Crowne Plaza Los Angeles Airport

The location

The woman who checked us in was not friendly at all. Seemed to dislike having to check me( an African American) in...She did not advise of any changes regarding Covid-19.... We were not advised before/while checking in that the restaurant that serves breakfast would be closed. While we I understand the pandemic, there were plenty of other restaurants in LA that WERE open. Also, you’d think that due to the Covid-19 they would pay extra attention to cleanliness, however the bathroom was not cleaned well. There were several strands of long female hair on the counter and shower. We had half of a roll of toilet paper was was not given a replacement roll. We had to call & ask. Overall, they have a lot of work to do in the cleaning @ customer service dept...

Nothing at all

Room was right beside maid room, was very loud every morning early. We were there on a trip for pleasure and to get away not for a nightmare like this! , the airplanes were as if they were in our room, very loud. Bathroom drain was clogged, when we showered the water went up to our ankles. Hotel staff was not friendly at all, didn't notify us of how the parking works. For what we paid per night not worth our money at all and will never stay at a Crowne Plaza again. Very upsetting!!

I checked in on 12pm no charge.very near from the Air port.

Interia was old and not available refuserater ,safty box in the room.

Bus service to/from lax gratis. the hotel is near bus station .

No international tv chanels .tv not good ( focus is bad ).

I like the fact that the hotel location is right next to the Los Angeles International Airport, the shuttle services convenient and the car rental company right next to the airport. The hotel entrance lobby was clean and very presentable.

I did not like the dirty carpet and the bathroom ceiling had lots of undesirable marks over the tub.

Proximity to airport