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Not really the business class I expected

Prós: Was a short flight

Contras: I paid nearly $900 for a trip to Brisbane return. found that it was not what I expected. There was no lounge access. The only food available had to be paid for. They gave no water. I had to pay $4 for a cup of tea. I had to deal with immigration because the flight was international to Bali. Checkin place hard to find because of international flight for domestic destination. Signs misleading. Staff not friendly. Just want money.

Pay the extra money and fly with someone else

Prós: Very little. The seats were reasonably comfortable.

Contras: You have to pay for EVERYTHING, including entertainment. You may think you have found a great deal, but look at the extras before you purchase. This is the mistake I made. I didn't have a meal because their website was not working for me to pre-order. When I mentioned this to them through chat, they said they have food available for purchase in flight. When I was ready to purchase (the second time they were walking the isles) they said they have no food left and offered me cheese and crackers, to which they then asked me to pay for! So on our 11 hour flight we had 4 crackers and some cheese. Before boarding the plane we were told we were only allowed 1 carry-on and 1 personal item. We left some luggage behind thinking we would not be allowed to take it on our flight. Upon boarding, we saw that the row behind us had large amounts of carry-on forcing our entire row to stow out luggage 4 rows away. I'll never be flying with jet star again.

Bad Seat not comfortable for business class

Prós: Very bad entertainment food not that good. Check in at Melbourne airport very mess

Contras: Everything. Food not good. Entertainment very bad check in at Melbourne airport very bad. The seat of the business class are not comfortable very small not worth the price we pay

Contras: Everything was terrible, next time I will pay more and not have to suffer the consequences of cheap flying.

It was delayed

Prós: Flight is cheaper than other airlines

Contras: Never be on time

Dirty seat areas, late arrival, limited info about late arrival

Contras: seat area was dirty we took off and arrived late, partially because of wind but we weren't kept informed about what was going on.