|Rota principal||Sapporo Chitose a Tóquio Narita|
|Aeroportos em que opera||15|
|Aeroporto principal||Tóquio Narita|
The flight crew was very nice. Had a bit of a hiccup on my end when I checked in flying from Tokyo to Sapporo but the staff was very helpful. Definitely enjoyed both flights.
There was no social distancing on the plane. Lots of people sneezing, etc so the coronavirus measures they are taking are not adequate. Very uncomfortable flight. Also hard to get customer service support by phone in English.
Prós: Japanese efficient considerate service!
Prós: I did not use this flight
Contras: This flight was one of my flights going back to LA from Japan. But They canceled the flight suddenly and so my whole trip was cancelled without notifications and booked me on other flights (which was scheduled 2days later) but I didn’t receive any call or emails or anything. I bought this tickets through KAYAK (budget air) and Even kayak (budget air)did not send any emails or notifications. Budget air account page showed I didn’t have any flights in the future and that was really confusing. I noticed this cancellation on the day I was supposed to leave. I actually think notifying customers regarding flight cancellation or changes was KAYAK’s (budget air) responsibility because I bout tickets through them and they knew the flight changes. I found out the flight operating by Jet star was cancelled by myself and called customer center. Jetstar customer Center call charges expensive but always busy and they make you wait so long with charging. I was able to manage my trip eventually but this experience was very frustrating. the airflight company and this KAYAK should work more cooperatively for customers.
Prós: Ticket price was cheap.
Contras: Offer same price for check-in luggage at counter as when booking. Super long lines to check in, open service desk earlier.
Contras: Free water
Prós: It got be from A to B
Contras: Offer at least water for free. Provide something to entertain people. A lot of turbulence that seem to be manageable but it was not at the time.
Prós: Extra legroom in the emergency exit row
Contras: Couldn’t recline my seat
Contras: I paid $170 for the ticket then at the counter they tell me to pay $240 for the baggage worst customer service 2 hours late, no water just bad, really bad
Contras: At narita airport to go through security if you are going to want any food. There is one small concession that doesnt have much of anything.
Prós: Polite crew
Contras: Uncomfortable seats
Prós: The pilot was increíble
Contras: Not charging $45 for carry-ons over 7kg
Prós: Flight was quick.
Contras: The seating was uncomfortable.
Prós: Staff processed us through quickly
Prós: The crew was nice. the room temperature is fine
Contras: increase the thickness of the lower back of the seat.
Prós: I felt nice! I love it.
Contras: Beter services.
Prós: Clean new plane.
Contras: Need to sell alcohol onboard.
Prós: Horrible flight, worst flight of my life.
Contras: Crew was horrible; can’t speak English, rude, have no idea how to treat customers.
Contras: The flight wasn’t on time and overly turbulent. Very nice staff
Contras: Almost one hour late in take off.
Prós: I booked an round flight ticket but when I went to get on the return flight jet star didn’t have my booking
Contras: There wasn’t a lot of room at the gate, but that’s not really a complaint. Everything was very smooth and efficient.
Contras: Checkin process a mess, held passengers bag for lithium batteries when they had been taken out already, happened to 4 different passengers. Arbitrary enforcement of luggage rules and 7kg for total carryon is ridiculous. Not worth the hassle for any cost.
Prós: Not much
Contras: Completely disorganized, inconsistent and policies oddly enforced. My carryon which was ok to bring to Tokyo was flagged saying it was too large. Carryons total weight limitation was 7kg including everything you are carrying which was enforced arbitrary. Little common sense used.
Prós: The leg space
Contras: Free water or tea
Prós: Best cabin crew of several recent flights worldwide. Excellent blend of steely determination to get the regulatory and safety job done, with an exceptionally gentle smiling presentation. Jetstar should be proud of that particular crew. Best ever iron fist in velvet glove.
Contras: Just be aware that extra legroom on emergency exit rows, comes at the cost of non-reclining seat.
Prós: The seats on the plane
Contras: The representative was making an announcement in Japanese. I approached the representative to ask what was said. I wasn’t acknowledged in any way. Didn’t look up and say anything. So I asked her in my raised voice as she was walking away and that’s when she said one minute. I thought it was very rud
Prós: It's a budget airline. There was nothing remarkable (one way or the other).