Hotéis em Hamburgo

Great location in a nice part of Hamburg. The staff was very professional and helpful in assisting with recommendations and making guests feel welcomed. Particularly Katherine at the front desk, who was very polite and taking time to discuss options.

The cleanliness of the room and decor was nice especially the bed was amazingly comfortable.

It was centrally located. It was.very clean and modern. They were great about an early check-in itime! The staff was very helpful and fluent in English! I would definitely stay here again!

The helpfulness and friendly nature of the staff. Clean and well organized room facilities with babybed

Apart from breakfast on Sunday morning being very busy. But that is just a sign of the hotels success!

Beautiful Hotel combining "old" stones to modern/design furniture. Very clean, quite and staff very friendly. Great lounge bar and Restaurant is excellent. Location is ok as well, walking distance to centre +/- 20 min, but S-Bahn station just around the corner.

They had blocked funds in my credit card for two weeks as guarantie of stay, and asked to pay final bill when leaving. In result I have to spend double price

The rooms was very nice, the shower was good and the beds were very comfortable. Everything was working fine.

It would be nice if the bathrooms had a bath as well as a shower. I thought it was quite expensive seeing as it did not include breakfast in the price.

I like the price/value of this hotel and the convenient location next to the Central Station and the shopping area

not applicable

Room was spacious, well equipped and clean Breakfast is reach and fresh

Hotel wifi was good checking emails and that's about it. Continuously disconnecting with subpar speeds. While it was better on cable, it wasn't much better.

The Staff was extremly nice!!

During my stay it was extremly crowded because of a special event in the hotel. It is a pity that the bar is not -non smokeing-!

Thought that the breakfast was delicious. Loved the pool and sauna.

Jaquzzi was cold.

Beautiful room. Good breakfast.

Style of SPA -stronh green-orange colour, but anyway pool was good.

Very good hotel, Staff excellent. Great bed !!

There was no direct lift from the 4th floor,down to the wellness centre. We had to go though reception.

location, internet facility, service

Not far from central Station, Hamburg. Good quality and free internte (via cable)

Comfortable bed

Our basin didn't drain properly, the room decor was truly awful. It seemed shabby. And the metro rumbled under the hotel.

The brasserie serving lobster and the cocktail bar.

Good location and excellent amenities

Restaurant and bar prices are expensive in the hotel.

Staff Dennis , swatrz And läunga will make us come back , very warm staff very sweet . Outstanding staff

Location, view, staff

price

Very helpful and professional staff

Location, location, location!

the service was excellent, and the room was very comfortable. There was nothing which I would complain about.

Location and friendly staff

The place was clean and tidy, with a giant bathroom and nice shower. Included an umbrella to borrow and many other amenities in the room.

Transit was further away than expected and the lower rooms have no view of the lake due to trees.

The hotel staff, especially the concierge were very helpful and courteous.The buffet-breakfast was very extensive and rewarding. The room was quite comfourtable with a nice view.

The window panes overlooking the street are not insulant enough against the traffic noise and the wind. The curtains were moving even though the windows were shut.

the single rooms are poor en small

It a nice hotel, centrally located. The rooms are a bit old, but clean and confortable. Breakfast is great! I can recoomend this hotel and consider staying there again!

Parking lot are limited, but public transportation is nearby!

Staff were very friendly & professional. Breakfast buffet was delicious and wide variety.

Bad room odor. Electric hot-water boiler in the room was rusty and mildewed inside. On the day of check-out, housekeeping staff knocked the door at 8:00 although the check-out time was 12:00... (we were still sleeping!)

nothing

Perfect location in the beatiful and fun planten Om park and next to a train station that is only one stop from the central station. Can also easily walk downtown. The staff was friendly and helpful. Great value for money!

The shower could have been cleaner

The excellent treat of the hole staff and the confort are the best points of this hotel. The staff is wonderfull, helpfull and they solve us all our doubts and concerns. Very confortable beds and pillows, very nice decoration of bedrooms, quiet, nice views of the hole city, perfect shower. Near enough from city centre and shopping area with a short walk and next to all public transport. Taxis just at the front door all day. Everything was confortable and easy. As an example, they have got a couple of PCs with a direct acces on the main screen were you could print the boarding cards for your trip back. And its free! Really fantastic in all ways.

Nothing at all.

Nice location, near the zoo and aquarium. Interesting, if somewhat unusual, zoo-themed decor.

A/C tripartite regulation could have been better.

kindness of staff

you could not vote the room qualitiy (africa or asia)

The staff were very pleasant and the breakfast each morning had an excellent selection. There were plenty of restaurants in the area and a grocery store in the adjacent parking lot was also convenient. The hotel is relatively new and very modern. Highly recommended!!

room keeping on sunday at 9 am!

great room, very cosy

restaurant menu could give more choice

Peace, quiet and cleanliness.

Clean and comfortable room. Good breakfast.

Description of the services proposed in superior room during booking is not fully correspond with the actual ones. Location is not so far away from the city centre, but for walking tour is not so comfortable.

Silent and clean room!

The location of the hotel, the bar and lounge area as well as broscheks restaurant and the quality of the food served.

The front desk is very close to the front entrance and on an entrance during a cold winters afternoon - it was quite chilly standing around even for a few minutes - surely this could be improved.

Perfect location for shopping and business in Hamburg. The rooms are good and so are the breakfast facilities.

Old fashion with respect to TV and Internet facilities. acces to music, and Internet are too high charged.

free wireless internet access

building is not suitable for hotel use. there is no access to reception from people with special needs. 5th floor where breakfast is served is not accessible by elevator. there is no mini bar - incovenient for long period. no laudry service.

Excellent location close to the central station

Location, good breakfast and very friendly staff

very dirty room! Specific area.

Relatively close to the train station.

My cash payment was refused upon check-in & I was advised that my credit card had been charged (without authorization). This issue was resolved the following day by a competent staff member, who admitted their error. Much like the neighborhood, the room was not real clean nor comfortable. How did this place ever get a 3-Star rating???

Excellent room- very big, clean, warm, nice design, comfort, quiet . Nice hotel staff, helpful. Good location. Great value for money! Absolutely recommend

no hair dryer

big rooms, helpfull staff, parking (not for free but secure and next to the hotel), good location close to the tube station.

the first room they gave us was not ready at 16:00, when we arrived, and the second room was not very clean. Check in time is 15:00 and check out time is 10:00, if you want to keep the room longer you have to pay 5 euro per person.

very nice clean room, good breakfast buffet at great value

a very small remark : it might be nice to be able to get some food after 10 pm

The location ,service and the front desk staff especially Alina (forgot her name) to good with very customer.

based on the experience, the hotel stay was execellent and will definetly come back in near future

There was a bad odor in the room. Staff wasn't helpful.

The room was modern, had all the facilities required for a weekend break and was a comfortable place to be

I didn't like the separate toilet / bathroom. Both of us said it reminded us of an airoplane toilet.

Spacious room friendly staff and efficient room service

Cold room no heating uncomfortable bed very expensive but slow wifi connection

I enjoyed the quiet and cleanliness of the hotel.