Friendly,in town centre, nice facilities,very kind assistance on tickets for Musical I find that the bed- room 8105 -near window was a bit poor in condition
Great location in a nice part of Hamburg. The staff was very professional and helpful in assisting with recommendations and making guests feel welcomed. Particularly Katherine at the front desk, who was very polite and taking time to discuss options.
Excellent hotel, we loved it! The personnel are very friendly and helpful. The location is perfect for access to the city centre and harbour area. The room and bathroom are modern, tastefully decorated, clean and spacious. Small details like bathrobe and slippers for our young daughter made a difference. Fabulous wellness/pool area. Of course if you stay in a 5 star hotel then don't be surprised by the higher price for drinks, breakfast etc. The advantage of location is the restaurants/coffee shops close by where alternatives for eating out is made easy.
everything excellent! no
The cleanliness of the room and decor was nice especially the bed was amazingly comfortable.
cleanliness, comfort, quiet, staff shampoo & shower gel replenishment
The location, breakfast No Coffee or tea making facilities in normal rooms. Gym is very basic.
Good location. Stylish and extremely comfortable room. A lot of space in the bathroom. No Jacuzzi in the spa area. Though I mentioned it was my birthday weekend, there was no gesture from the hotel at all. Unlike other similar hotels.
Fast invoice printing at the checkout.
fantastic location, quality of service Single rooms have really small beds I mean smaller then necesary in 5star hotel
It was centrally located. It was.very clean and modern. They were great about an early check-in itime! The staff was very helpful and fluent in English! I would definitely stay here again!
Clean efficient service accompanied by wonderful design and proximity to the best that Hamburg has to offer. The keyboard at the Business Centre was Swiss (I think) - optional "western" keyboard for English/Australian travellers would be practical.
My dates of arrival were incorrect, the staff was very helpful and pleasant and made the necessary changes.
the location, the excelent rooms suggestion for improvement: one more door between the isle and the bed. It is pretty noisy when people are passing outside you door.
The staff were very helpful at all times and we would be likely to use it again if visiting Hamburg.
My son and I only stayed for one night. The lounge area was relaxing and the staff spoke good English. We did find the hotel rather expensive based on the fact that we were only there one night. The food was also expensive, and we therefore chose not to eat there.
location is great and the rooms are spacious and comfortable, easy access to public transport rather poor value for money - and there were rotten apples at the reception desk
Spaciousness, decore, location, staff, facilities all excellent
Have stayed at this hotel for years and always there has been kind of easygoing atmosphere and everything works -
The helpfulness and friendly nature of the staff. Clean and well organized room facilities with babybed Apart from breakfast on Sunday morning being very busy. But that is just a sign of the hotels success!
enjoyed my stay but staff not vrey helpful you had to wait a while to be served at the bar and the evening choice of food was not great
very friendly, professional and helpful staff. clean bathroom. king size bed to leave absolutely no wishes open! :)
The location. The one desk short time free Internet at the reception. The heating inside the hotel.
Good location for shopping.. valet parking is available and we don't have to worry about parking.
The location is excelent, in the city centrum. When arriving, (Friday, the 15th of October, 2010, pm.) the front desk staff was rather unfriendly and raw, with comments regarding the parking psibilities, and price level.
Very good location,wide and comfortablle room. Shower was flowing weakly.
The location next to the center of the town.The service was very good.The price was very reasonable for a 4 stars hotel.
Position in city
Good central location right in the middle of one of the city's most important business and shopping area. Very good american breakfast. We requested a room to be non-smoking, hotel didn't seem to try to fulfill this wish, although it seemed hotel was not fully booked. Also there was no bidet, which was supposed to be there according to description at booking.com. Only 1 bathrobe and 1 set of sleepers in a double-room. Bath curtain not water-proof, very hard not to wet the floor while taking shower.
The location of the hotel, the bar and lounge area as well as broscheks restaurant and the quality of the food served. The front desk is very close to the front entrance and on an entrance during a cold winters afternoon - it was quite chilly standing around even for a few minutes - surely this could be improved.
Perfect location for shopping and business in Hamburg. The rooms are good and so are the breakfast facilities. Old fashion with respect to TV and Internet facilities. acces to music, and Internet are too high charged.