The location, breakfast No Coffee or tea making facilities in normal rooms. Gym is very basic.
cleanliness, comfort, quiet, staff shampoo & shower gel replenishment
Good location. Stylish and extremely comfortable room. A lot of space in the bathroom. No Jacuzzi in the spa area. Though I mentioned it was my birthday weekend, there was no gesture from the hotel at all. Unlike other similar hotels.
Friendly,in town centre, nice facilities,very kind assistance on tickets for Musical I find that the bed- room 8105 -near window was a bit poor in condition
Excellent hotel, we loved it! The personnel are very friendly and helpful. The location is perfect for access to the city centre and harbour area. The room and bathroom are modern, tastefully decorated, clean and spacious. Small details like bathrobe and slippers for our young daughter made a difference. Fabulous wellness/pool area. Of course if you stay in a 5 star hotel then don't be surprised by the higher price for drinks, breakfast etc. The advantage of location is the restaurants/coffee shops close by where alternatives for eating out is made easy.
everything excellent! no
The cleanliness of the room and decor was nice especially the bed was amazingly comfortable.
fantastic location, quality of service Single rooms have really small beds I mean smaller then necesary in 5star hotel
Great location in a nice part of Hamburg. The staff was very professional and helpful in assisting with recommendations and making guests feel welcomed. Particularly Katherine at the front desk, who was very polite and taking time to discuss options.
Fast invoice printing at the checkout.
Room was spacious, well equipped and clean Breakfast is reach and fresh Hotel wifi was good checking emails and that's about it. Continuously disconnecting with subpar speeds. While it was better on cable, it wasn't much better.
I really enjoyed my stay there, location superbe, decor and service/staff excellent. apart from the fruit flies which seemed to invade my space every time I was at breafast or diner!!
wonderful room and view; great breakfast no swimming pool or exercise opportunities
the location and the comfort the breakfast
The Staff was extremly nice!! During my stay it was extremly crowded because of a special event in the hotel. It is a pity that the bar is not -non smokeing-!
I have known this hotel for more than 50 years. It has always been one of the world's finest hotels and remains so. It has great character, a wonderful location, extreme comfort and the best and most personal service to be found.
consistent, excellent service despite changes in ownership over the years
The hotel staff were without exception extremely friendly, courteous and helpful. We thought that it was time that an investment was made in new beds.
service of staff and quality of the hotel in general are excellent.
One of the best hotels I've ever visited. Top location, top rooms, top service. period. It's become my Hamburg's favourite.
This was my fourth stay at this fabulous hotel. The ambiance is superb, the attention of all members of the staff meticulous. I love this hotel and, if my age(80) and health allow, I may return next year.
Position in city
The location of the hotel, the bar and lounge area as well as broscheks restaurant and the quality of the food served. The front desk is very close to the front entrance and on an entrance during a cold winters afternoon - it was quite chilly standing around even for a few minutes - surely this could be improved.
Perfect location for shopping and business in Hamburg. The rooms are good and so are the breakfast facilities. Old fashion with respect to TV and Internet facilities. acces to music, and Internet are too high charged.
The location is excelent, in the city centrum. When arriving, (Friday, the 15th of October, 2010, pm.) the front desk staff was rather unfriendly and raw, with comments regarding the parking psibilities, and price level.
Good central location right in the middle of one of the city's most important business and shopping area. Very good american breakfast. We requested a room to be non-smoking, hotel didn't seem to try to fulfill this wish, although it seemed hotel was not fully booked. Also there was no bidet, which was supposed to be there according to description at booking.com. Only 1 bathrobe and 1 set of sleepers in a double-room. Bath curtain not water-proof, very hard not to wet the floor while taking shower.
The location next to the center of the town.The service was very good.The price was very reasonable for a 4 stars hotel.
Very good location,wide and comfortablle room. Shower was flowing weakly.
The location. The one desk short time free Internet at the reception. The heating inside the hotel.
Good location for shopping.. valet parking is available and we don't have to worry about parking.
very friendly, professional and helpful staff. clean bathroom. king size bed to leave absolutely no wishes open! :)
Loved the piano bar and staff
The location of the hotel is good. The toilet is not clean. Lots of little debris is on the floor. As we are traveling with our 17mth old son, he found lots of little things like pins, small paper, etc
i liked that it is positioned in heart of city centre. services were slow, staff rude sometimes for marriot standards. also, abit expensive.
the location is very good. The rooms are big. The internet in the first room did not work, in the next room it was oldfashion and far too expensive ( should be included). The aircondition and ventilation did not work properly. ( We did not sleep to well).The restaurant is too small, and the price for breakfast is far too high ( 26 E.) Should also be included. We drive a SUV, and the garage was too low.
The location is wonderful and the roms are very comfortable
The price was worthy for the service. Hotel made a discount for weekend stay, and significant discount for kids. Parking is a litle bit too expensive.
Very helpful and professional staff
Location, location, location!
Large rooms. Spoilt for choice for breakfast. Very friendly staff, Nice piano bar. Very central.
Actually i liked the Location and the comfort