Hotéis em Florença

Prós: The hotel had a lot of character, the location was fantastic (less than 10mins walk to all of the major sights), and there were a lot of good drinks places to eat very close by.

Contras: I wasn’t able to control the air conditioning myself and didn’t sleep well because the room was far too hot (25 degrees Celsius all through the night). Staff turned the heating off but it didn’t make a difference - it may have been due to the time of year.

Prós: The staff were very welcoming and helpful.

Prós: Everything was perfect , I like the stay with very good service from all the staff from the front desk till the cleaning of room and the delicious breakfast and the location that nearby to the bus station, walk cross , markets and city center . There is also one worker his name Aman he work at morning in the breakfast lounge I really liked his good handling , good service . And honestly all the staff are smiley and friendly that what make us feel like at home . I recommend

Prós: WOW the staff are absolutely amazing. They could not have helped us more. I have been traveling Europe for the past six weeks and this hotel has by far been the best

Contras: There was absolutely nothing not to like

Prós: Everything

Contras: Nothing

Prós: Staff were very helpful, hotel was in a local area but was close enough to station and all major tourist sights. We were in Florence in the middle of Italy going into lockdown due to Coronavirus, which was quite bizarre. We were worried about getting back to the UK, but apart from that it was a privilege to see Florence without many other tourists.

Contras: Decor was not to my taste

Prós: Loved our stay and everything about this hotel.. from the exceptional service to the exquisite decor. The location was perfect, just a short walk away from the main landmarks. We had the comfiest bed and fully enjoyed the breakfast. 100% recommend Room Mate Luca.

Contras: There was nothing we didn't like!

Prós: Location of the hotel, staff and room.

Contras: N/A

Prós: The location is excellent. It's close to almost all the famous places such the Uffizi, Palazzo Strozzi, Palazzo de Medici, Pitti Palace, Ponte Vecchio, the Duomo and La Galleria de Accademia (Michaelangelo's David).

Prós: cleanliness and shower. Bes tshower ever.

Contras: The bed was extremely unconrtable, I have suffered back ache in the morning.

Prós: Staff were very welcoming.

Contras: I can't think of any bad points!!!

Prós: Beautiful hotel in a convenient location, very polite and helpful staff & an amazing breakfast to start your day! :)

Prós: Super frienly staff!

Contras: Some noise from another room.

Prós: polite and helpful staff; comfortable and clean rooms; large bathrooms; good breakfast every morning with a variety of items: croissants, fruits, yogurt, cereal, rolls and antipasto meats. Great way to begin your day.

Contras:

Prós: Professional & friendly staff Cleanliness of rooms

Contras:

Prós: Excellent location

Contras: Not enough stuff. Cleeanliness of the room and the rest was not the same.

Prós: Peace and quiet

Contras: Shower

Prós: The hotel is beautiful. Great location. Cosy. It reflects Florence at its best. The staff was great, friendly, helpful, knowledgable about the area, restaurants, shows. We had a great time.

Contras: Our only complaint is Florence is a noisy city at night and that requieres windows that are soundproof. If they change this, its a 5 star for us.

Prós: antique hotel

Contras: the smell of truffle at the entrance

Prós: Location, rooms, breakfast

Prós: Warm welcome from Reception and Concierge Hotel design really lovely like museum. Rooms are very comfortable and clean Beds are comfortable Location perfect in centrum near all best shops and Historiker places October I will visit this hotel again with my family. Best regards David Pohl

Prós: Fantastic location right in the middle of the city. They set the tone by welcoming us with a glass of prosecco, staff were brilliant and went through a map of places to visit. Our room was tidied three times per day The guys in the bar were great and happy to have a chat and help with learning some Italian!

Contras: The shower in the bath wasn't perfect, but sure they would have rectified had we found time to report

Prós: The location was good

Contras: We had to check out earlier than we should because all the flights to my country was suspended because of the coronavirus. We asked for a refund but they said they can’t do anything

Prós: We stayed in three hotels during our trip to Italy, and this was our favorite. Very centrally located, a short walk to all the museums, etc. The staff is extraordinarily helpful and sincerely friendly. The room was gorgeous, the breakfast the best we've experienced in a long time. We'd definitely stay here again if we returned to Florence.

Contras: A tad cold, even though it was in the 90s outside. Had to turn off the AC. That did the trick.

Prós: Its nearness to all the important sights of Pisa.

Contras: Not much.

Prós: design, room, location, breakfast and every thing. Also I got upgrade and a bigger room.

Contras: nothing

Prós: It is good located in sightseeing.

Prós: The amazingly friendly and helpful staff.

Contras: There was nothing to dislike

Prós: The breakfast was excellent!

Contras: The bathroom was poorly designed and getting out of the bathtub was downright dangerous! The bathtub was slippery and tall.

Prós: Spacious room Helpful staff at check-in

Contras: Despite having a non-smoking room it stunk of old cigarette smoke Noise from surrounding factories etc was quite loud (beeping etc into the night)

Prós: Nothing

Contras: The air conditioning in the room did not work. The room was cramped and not as clean as I would like The pool was ice cold with no heat The tv in the room did not work The bar staff made my order incorrectly The front desk staff was not helpful

Prós: Near to airport but would need taxi service or own transport to get to the airport.

Contras: Flush system wasn’t working and room had smoke smell.

Prós: Great location close to the airport and the staff was friendly and helpful.

Contras: The room was a bit dated, could use an update. The cafe/restaurant was extremely busy for diner and they really needed additional staff. The service wasn't bad but I had to wait at the bar just to sign a receipt to charge the meal to the room.

Prós: Super clean and modern room with an excellent sofa and desk workspace and the AC worked amazing.

Prós: Extremely helpful staff. Helped coordinate taxis. Friendly, informative. Definitely plan to stay again.

Prós: Close to the airport

Contras: It was hot!

Prós: Nothing

Contras: Bed hard, bed pillows, very dirty bathroom, old and dirty carpets, outlets does not work, can not charge phone, poor internet. Overall 0

Prós: Good facilities, fair price and nice staff. But please note that although it is an "Airport" hotel, the hotel does not provide a shuttle to/from the airport. It is located 30-min walking from the airport (and not a pleasant walk), so you must take a taxi.

Prós: The buffet breakfast was quite good. The shuttle service was convenient.

Contras: No problems.

Prós: Easy to get a bus to. Walking distance to a great family run restaurant.

Contras: Make sure you get an accurate price to the airport for a taxi. One would think that it’s a set fare as the airport and the hotel never move. I was expected to pay early morning and Sunday surcharges on top of the €20 quoted price.

Prós: Hotel was fine--close to airport

Contras: Even with the hotel being close to the airport, it had no airport shuttle. The cab fare to the hotel was 17 euro and return was 35 euro. The cab fares was as much as the hotel room. This hotel was maybe 11/2 miles from the airport a 5 min. ride. RIP-OFF.

Prós: modern hotel with good restaraunt and bar and reception.close to motorway

Contras: uncomfortable beds,stained carpets,not much free car spaces...

Contras: Euro 8+ to park overnight - a silly gouge

Prós: The housekeeping staffs clean up our room every day.

Contras: It is difficult to make a reservation of shuttle bus from the hotel to the airport.

Prós: Near airport. Shuttle service into city and airport

Contras: the curtness of the front desk staff and the slow service in the dining room.

Prós: Close to airport

Contras: Airport shuttle not convenient

Prós: nothing

Contras: restaurant closed because of big event? shoud b open from 06.00-24.00

Prós: Convenience

Contras:

Prós: Only there one night. Had a good dinner at the restaurant.

Contras:

Prós: Clean and quiet

Contras: We were locked out of our room for a time.

Prós: location

Contras: parking

Prós: We liked the easy access to expressway and airport.

Prós: Comfortable rooms and whirlpool was excellent for kids

Contras: Less options for dining. The main restaurant was closed.

Prós: The friendliness of the staff.

Contras: Breakfast not complimentary

Prós: Pool, breakfast, parking space

Contras: Location

Contras: Shower head did not work. Door handle fell off. Mosquitos in room. Long way from the city.

Prós: Location is excellent, staff friendly and ample parking space

Contras: Room bar was empty and glass shower door didn't lock

Prós: The facilities were very good and the staff very helpful. Also the shuttle bus to Florence center proved invaluable.

Contras: There resturant menu was a little limited, but the staff were very accomadating and helpful when it came to making small changes to the menu.

Prós: Breakfast was very good. Comfortable beds.

Contras: The room wasn't clean. The bathtub seemed like was never cleaned, and the windows too. For a Hilton should have been much better.

Prós: The desk stuff arrogant and not helpful at all

Contras: Location and the employee there unfriendly and arrogant

Prós: They helped me as I am a Hilton honors member, when I was without a place to stay in Florence due to another hotel's unprofessional behavior.

Contras: Location

Prós: Great Hotel just outside of town, a great solution to visit Firenze. Excelent rooms and breakfast. Will return

Contras:

Prós: The hotel is a good place to have both stay and business meeting at the same place.

Prós: Conveniently located close to highway exit. Crowded inside free parking, but also available outside the hotel gate. Comfortable room.

Contras: Ok if travelling by car, not close to the city center... humidity stains in the bathroom.

Prós: The competence and friendliness of the front office staff which includes the bellmen, in short, the ease of being checked in/out..

Contras: The prices in the dining room were a little steep.

Prós: We loved the Hydromassage pool with the waterfall! It was the best part of the hotel. We booked an executive room and had access to the 15th floor's Club facility where we enjoyed breakfast and "happy hour"cocktails and hors d'oeuvres. The bed was comfortable and the bathroom was state-of-the-art. We would definately stay there again.

Contras: We left the window open for ventilation while we went to dinner and the room was filled with mosquitoes when we returned. We were both badly bitten. The next night we had the front desk turn the a/c lower so we could leave the window shut.

Prós: The design of the hotel and the comfort and quality of the Hilton chain creates an atmosphere where people feel at home.

Prós: The overal quality. The shuttle to the city is very convenient.

Contras: There was nothing that unpleased me.

Prós: The Shuttle Service that the Hotel Provides to Downtown Florence is invaluable, what a way to make what otherwise would be a pure Busriness hotel due to its position into a great city hotel with all the advantages of being in a non-urban area. The rooms and service provided by the hotel are also of a very high standard , cannot fault here.

Contras: 18 Euro's to uise the Spa

Prós: room

Contras: the breakfast

Prós: We were there for a two day congress with 400 restaurateurs. Last time we stayed at Kempinski Dresden. Maybe comparing pears and apples, but comfort in general was way less... The extra day I booked for all of us was fair price/quality.

Contras:

Prós: Clean, cosy, ready to use room. Room was sir conditioned very well, it was cool inside while outside temperature was really high.

Contras: We did not have full access to the kitchen in the room. Also gates were not opening at night, so we had to go around a whole block.

Prós: The balcony had a nice view of the unique european housing neighborhoods and was located close to a tram station and big supermarket which was very convenient. The staff at the reception desk were all very helpful and friendly :) Rooms were quite nice too!

Contras: We did not have access to the kitchen which was locked and were asked to pay an additional 10 euros if we wanted to use the kitchen and also we payed extra to use the parking space. That was the only downside, we enjoyed our stay.

Prós: Location near to tram point , friendly staff, and cleanness

Contras: Nothing

Prós: Nice staff Clean Kitchen Close to bus

Contras: Pillows were flat and hard Beds are like old box springs Windows don't have screens and let mosquitos in.

Prós: Location was excellent and the service was extremely friendly.

Contras: Wifi was a little slow and the pillows were a little old but still fairly comfortable

Prós: Excellent location, very pleasant staff.

Contras: Bathroom a little old fashioned

Prós: Modern well appointed appartments with great fittings and layout. Helpful staff and very comfortable overall

Prós: The staff very friendly and helpfull

Contras: furniture could be updated, the room smell like smoked but nothing mayor

Prós: The staff was very friendly and helpful. We stayed in a studio which was very convenient and good equiped. The hotel hat a good connection to the city center and there were also many location around the hotel, to do grocery shopping or eating (best pizza I have so far had, just around the corner, "da tito's).The only thing that one could complain about is that the main street can be noisy (but then we were always so worn out from sightseeing, that we never minded). And since the rooms have a tiled floor, you can hear the nighbours (sometimes), when they move chairs around. But it never bothered us and we were extremely comfortable.

Prós: nice staff

Contras: No second key for the door, because you need it also to go to the garage.

Prós: Just stayed one night but it was very comfortable and the staff were very helpful and accommodating. I like the wifi and internet perks. Beds were very comfortable and it would be a great value if stayed longer because of the kitchen and all the extras.

Contras: It was all good

Prós: The room was clean and confortable

Contras: The fact that the rooms are situated in a building with no reception bureau.

Prós: The room was gorgeous. Absolutely perfect.

Contras: A bit of a walk from the main part of florence...about an hour or so if you stroll. But the hotel is right next to the bus stop that takes you there in 15 minutes so it doesn't really matter.

Prós: Good quality facilities. Feel like home.

Contras: Limit choice of food in the surronding area

Prós: Helpful staff, modern room facilities, free internet, next to bus stop that takes you straight to the centre

Contras: Very noisy - having earplugs is a must to combat traffic noise

Prós: facilities

Contras: a little noisy

Prós: Clean, original and comfortable

Contras: Great service

Prós: great location, quiet, clean, staff excellent, breakfast very good

Contras: coffee at breakfast

Prós: The locations is great because it is located within walking distance of all the major sites, the train station,many restaurants and the market.

Contras: They closed the rooftop restaurant/bar area for a paid event, shutting out and inconvenienced their regular hotel guests.

Prós: Location & kindness of staff

Contras: Difficult to open the door of room

Prós: Best view of the duomo from roof-top garden

Prós: Great location near the train station but only a stones throw from the centre. Spacious rooms and old style decor. Lovely bar area and rooftop bar.

Contras: I booked a superior room that was advertised having a balcony but there was no balcony. So I paid for nothing really as I was alone so didn’t need the space that the superior room gave, I just booked it for the balcony. Also it was opposite the elevator so very noisy, I felt that I paid extra for no reason in the end.

Prós: The classic style. Old but still working (like myself). The bar was very nice and the barmen were 6 stars!!! Professional, that is they are nice, you learn with their expertise, they talk with you but never bother you.

Contras: At reception, they were very nice but not very efficient. They allways advised the same restaurants which I didn't like. There must be some good restaurants in Florence but in 4 days I had no luck. Contrary to what I was told, there is a flat rate from Florence to the airport.

Prós: Wonderful hotel with excellent staff in a superb location. Nothing to complain about, everything was lovely and check-in and check-out were smooth and painless. Loved our stay here.

Contras: Nothing!

Prós: Very nice room. Antique wood decor throughout the hotel. Very clean and posh. Breakfast was excellent. Location to train station very close. Made it easy to roll a suitcase. Next time in Florence I will stay here again. Nice view of the Duomo and Medici churches from the fifth floor eating breakfast.

Contras: The bed was a little to hard for me but it’s all in my preference.

Prós: Originality of the building preserved with good maintenance. Bathroom renovated with good sober taste. The top floor restaurant offers excellent view of the city

Contras: I cant think of anything worth mentioning here. The sofas in the ground lobby could use re-cushioning as they are sunk-in

Contras: The beds were extremely hard.

Prós: Very nice hotel . Old but when you walk in a room looks totally different . White tiles in bathrooms and all very clean and good quality with and charm . Beds a little hard but dig. Great quite rooms looking over inside gurden. Restaurant overlooking all Florance at breakfast and also for dinner with many outside tables . Stuff very friendly and helpful , concierge knows their stuff , ask for their suggesting if you need to travel around.

Contras: Everything

Prós: The hotel is situated in a good shopping and sight-seeing district and is very beautiful.

Contras: The floors in the room were beautiful but very slippery.

Prós: I was t Baglioni Hotel for the Florence marathon. I have apprreciated everything, the location, distance to the train station and to the city center (Piazza del Duomo is only 5min walking). Breakfast, very good selection of food, is at the 5th floor with amazing view of the Duomo and Giotto campanile. Staff was gentle and helpul and let me use the room until 2pm (after the race) without charging the extra time (usual check out is 12). great stay, Thank you

Prós: Centrally located, easy to walk all over the downtown area. The employees were very friendly and helpful, and the view from the restaurant during breakfast was outstanding!

Prós: The hotel is right in front of the train station and in walking didtance of the shopping and sites. Staff very friendly and nice

Contras: The rooms are quite old and kind of a musty smell

Prós: Location and interior of the hotel lobby and rooms. Internet connection available (for a fee).

Contras: Room felt outdated - maybe as in all old 4/5-star hotels in Italy.

Prós: I have been travelling in Italy for 2 months and this hotel is the best. The position is perfect, the view sensational. Rooms comfy and spotlessly clean. Staff friendly and efficient and are smiling which is rare in customer service in Italy. The restaurant has a wonderful view of Florence, the ambiance and service from the staff are great. A very comfortable and ejoyable stay..10 from me

Contras:

Prós: A world-class hotel. Staff excude hospitality, the hotel is grand in its design. Rooms have a 19th century ambience, and 21st century appliances. In its excellent location, the hotel leaves nothing to ask for.

Contras: I would not have minded a simple plastic comb as part of the bathroom accessories.

Prós: Central location, close to station

Contras:

Prós: air conditioning

Contras: restauraunt service

Prós: interior

Contras: breakfast

Prós: The staff were exceptional. We arrived just as the Italian authorities introduced Coronovirus Lockdown. The staff couldn't have been more helpful. Giovanni on reception went above and beyond to get us to our next destination, printed all our travel documents and made phone inquiries on our behalf. Francesca also made our short stay incredibly welcoming with her friendly smile every day. Our waitress, Alice, couldn't have been more attentive, providing us with complimentary snacks knowing local restaurants were closed. True Italian generous hospitality.

Prós: The staff was extremely helpful and accommodating! They helped us from the moment we stepped inside at 12am to the morning of our departure! I loved the building and big open rooms! Will certainly return!

Contras: Restaurant hours

Prós: Nice breakfast

Prós: Very spacious and quiet room. Excellent bed

Contras: Some corners of the room seemed to be in rough shape due to age.

Prós: The historical palace, very picturesque reception, and welcoming staff are good parts. The vintage / old / original furnishings make you feel that you are smelling what you should have from Florence. Not very close to city center but in a distance of an easy walk just right out of city jam. I will consider staying there again.

Contras: It is not a matter of cleaning, because the rooms are clean enough, but the rooms itself need renovation, especially the paint on the wall that makes the beautiful room seem dirty. This does not depend on the hotel, because it is Florence that does not allow you to park and it was well explained in the website. but for whom travels by car, hotel does not have a parking spot.

Prós: The breakfast, the staff. Comfortable and not far from city center

Prós: Rooms are clean and comfortable

Contras: We were moved to another hotel as they use the lack of guest to only open one hotel. They are supposedly strict about covid security cutting major cost on breakfast (no eggs, tomato, frozen fruits that are in bad shape) due to covid but staff is not using gloves and it would be much easier if you had a spoon and served yourself and much healthier. Ps this is the same in other NH in Italy as we stayed in Bologna as well. The swimming pool was closed. I believe the rate should be reflected in that sense. It’s sad as it’s a pleasant hotel and staff is very nice the policies in place are not showing an effort to reopen tourism positively but making guest feel you pay for losses of covid.

Prós: Breakfast was amazing such vast choice of food and all good quality and tasty staff very friendly and helpful. Receptionist spent time showing us where best tourist sites were to visit and restaurant recommendations. Could walk to all landmarks but was at furthest end of the main centre so feet tired at end of day. Has shop bars and restaurants close by if you dont stay in hotel.

Contras: No kettle in room so couldnt make a hot drink

Prós: Great service and nice rooms. Located slightly away from the noisy city centre but its a walking city and within 15-20min walk you're anywhere you want to be. Concierge recommended excellent restaurants for us and took care of reservations.

Prós: Clean hotel, welcoming employees.

Prós: The staff at the Anglo American were fantastic, friendly and extremely helpful. They looked after our luggage after our early arrival in Florence on the train from Paris allowing us to visit the city unburdened. They also looked after them after checking out as we were not leaving till the evening that day. The hotel was booked up with a large party of guests and to our amazement and delight we were upgraded to a suite. We will be recommending a stay at the NH Anglo American to anybody we know who is visiting Florence and look forward to returning ourselves.

Contras: None

Prós: They had a great deal on to upgade to a superior room for just ten euros a night. The reception staff were very helpful in booking restaurants etc for us; particualry Benito.

Contras: No

Prós: In a quiet neighborhood, walking distance from Florence center. Pleasant common areas and rooms.

Contras: Would be nice, it the hotel had a gym.

Prós: The hotel staff were very helpful and welcoming. Nothing was problem.

Contras: Everything was perfect!

Prós: hotel staff

Contras: breakfast, location

Prós: The breakfasts - plenty of choice and very good

Contras: Would have liked it to be a bit closer to the main attractions. It was a good 20 minute walk.

Prós: Breakfast was excellent. And they kindly held on to our bags after checkout while we went to collect a car.

Contras: Just a comment re. the surroundings - the 'green area' to the front could be maintained to make the initial impression more pleasing.

Prós:

Contras: for me is always internet access very important and I have use a pay internet with credit card.. this is not nice.. too expensiv

Prós: very friendly and helpful staff.

Contras: no parking directly at the hotel, but in 2 min walking distance. Expensive, though (24 Euros for 24 hours)

Prós: Staff was exceptional- very friendly and willing to help! Hotel is in a good location and still very quiet! I felt very pampered

Prós: Great location! Walking distance to all major attractions. Room was very spacious - with living area + bedroom. Rooftop terrace had an awesome view of the city. Large selection for breakfast.

Contras: Although the rest of the bathroom was very clean, the shower had mold around the edges.

Prós: Great choice of food at Breakfast.

Prós: The desk staff were exceptionally helpful, especially Mirko. More regular (non decaf) coffee in the rooms would be nice

Contras: No all day cafe or restaurant, drinks very very expensive compared to elswwhere, breakfast expensive too.

Prós: Convenient, excellent breakfast, helpful staff.

Contras: It was noisy at night, hard to sleep, people partying outside the bedroom window.

Prós: Great people Very helpful

Prós: Roof terrace

Prós: Breakfast was good, and the restaurant down the road was great with very friendly staff.

Contras: Very noisy, we had a street side room and people were up and down the street shouting at all hours of the night.

Prós: Staff, location, gym

Contras: Pillows not so comfortable

Prós: Great hotel , in a fantastic location. We will go back again.

Prós: The Grand Hotel Cavour was in a great location to walk to the Duomo, Uffizi, Piazza Republica and many other attractions. The staff was the friendliest and most helpful I have ever seen. The breakfast is included and had something for any appitite including cappucino and expresso! Loved it there!

Contras: The showers are a bit tight, the lighting was very low in the bathroom and the toilet paper was given out very sparingly. We bought our own.

Prós: The reception staff

Contras: The room it self

Prós: Great location. Very attentive staff. Good breakfast. Great view from the roof.

Contras: Noise in the streets at night

Prós: Good location, nice rooms, friendly service

Contras: bad sound proofing

Prós: I am well travelled and I will honestly say that your hotel staff was one of the best! They were all so friendly and helpful. I stayed one night, then returned on my flight out because the service was that good. I'll definitely be back and would recommend your fabulous place!

Contras: My first room only had 1 outlet in the bathroom.

Prós: Great locations, very good staff.

Contras: Weak Internet signal (53%), which the Hotel believes is normal.

Prós: The room was good (although no view)

Contras: The hotel lacked services which I would have expected from a hotel charging this much (eg room service).

Prós: Convenience to the tourist areas in Florence

Contras: Access to wireless internet was only from the lobby area

Prós: This hotel is amazing! The location is perfect, as it is only a couple of minutes walk to the Duomo. The staff were super friendly. Our room and bathroom was clean and very modern (i.e. glass showers). The breakfast included a huge variety of foods (bacon, eggs etc) and there is a rooftop terrasse where you can eat breakfast or share a bottle of wine watching the sunset with an amazing view of Florence!! I definitely recommend this hotel!

Contras:

Prós: The Staff were very helpful. The restaurent was very good.

Contras: .Our initial room was not up to the standard we expected, we were given a choice of two others. The one we chose did not have proper shower facilities. The coffee/tea supplies were not well maintained on a daily basis. It would have been nice to have tea/coffee service in the lounge area.

Prós: Beautiful location.

Contras:

Prós: Location

Contras: The location of the allotted room. It was next to the restaurant and lobby and you could hear noice from outside.

Prós: The staff was incredibly personable, knowledgeable, and professional.

Contras: They would not turn off the air conditioning in my room despite the indoor and outdoor temperatures. I froze for three days (and I am not a cold person). Had I not prepaid, I would have checked out to go elsewhere.

Prós: The room was spacious, with sauna. The location is great, near important points.

Contras: The breakfast was poor in options. The bathroom big, but unclean and broken sockets.

Prós: Very good breakfast, nice and helpful staff

Prós: Cute room! Clean. Close to attractions but not right in the tourist trap. Very friendly staff! Powerful AC! Thank goodness.

Contras: Private bathroom separate from bedroom- Ok. However, no guaranteed privacy or security as it was just a latch not a locking door. The door locks throughout building we are simply challenging. I understand the charm of skeleton keys- but LOUD. Thin

Prós: The staff were very helpful and friendly.

Contras: Room was small but they have larger rooms on the new wing.

Prós: We had a delightful stay at Hotel Ginori Al Duomo. The hotel has been renovated and our room was very nice with antique furnishings and wood beams. The breakfast buffet was great for starting a day of sightseeing. The location was convenient also.

Contras: There is no elevator but a porter brings your bags upstairs for you. We did not mind the stairs but it would not be for some people.

Prós: Great staff- they were always incredibly friendly and helpful

Contras: The room was a bit strange of a layout and could use some modernizing. The only true negative was that we believe my husband got food poisoning from the yogurt served at the breakfast. It was in a dispenser rather than individual containers so that was suspect to begin with.

Prós: Great location perfect for exploring the city, the staff were helpful and friendly with fantastic communication, the room was clean and comfortable.

Prós: I liked that the hotel is centrally located and the facilities of the room were really good. The breakfast was about right, the pancake machine was really good. The hotel ambiance/garden was exceptional!

Contras: There was a brown out, meaning no electricity last Saturday morning and it took a bit of time before the electricity came back. The emergency lights in the room were helpful, but again, were not enough. Upon checking-in last Friday, the receptionist was talking in Italian language and we had to tell him several times that we are tourists and we do not speak the language. It took time before he really understood that we do not speak the language at all. Afterwards, he was helpful to mention about the breakfast times, hotel rules, etc.

Contras: Excellent service, staff and location!

Prós: the staff, the location

Contras: the breakfast, missing eggs and youghurt anc cheese

Prós: The location is teriffic, very close to all the main squares and attractions of Florence, 5 minutes walk to Duomo. The rooms have all been modified to a nice standard. Breakfast is quite good.

Contras: We travelled as a wedding party and the hotel manager tried to get us to forsake one or two of our pre-paid rooms and share with each other, so that he could sell it to someone else. We refused of course and he didn't put up any further resistance thankfully. No air conditioning in some rooms incluing ours, which made it hot and difficult to sleep without a fan blowing on you. We got bitten by a good few mosquitos during September!

Prós: Friendly staff and the hotel is very central

Contras: En-suite building site that we were assured would not interrupt our stay, it did. We should have been given a different room. And there was a party outside our window from until 2am on one of the nights, not the hotels fault but still very noisy.

Prós: I didn't actually get to stay here due to renovations, but the place I did stay probably wasn't that far off in terms of quality.

Prós: We liked the willingness of the manager Mr. Joseph that made everything possible to make our stay confortable.

Prós: location

Contras: no english tv

Prós: Friendly staff and good location

Contras: Hotel is under renovation. Perhaps need to renovate also entrace hall and mentione lack of elevator in informations due to steep narrow steps. We had early flight and there isn't doorbell inside hotel to wake-up reception but outher doorbell rescued situation.

Prós: The position is excellent. It is handy to all the major sites like the Duomo and is only about 15 minutes walk from the station.

Contras: I think it may have just changed ownership and that there is a lot of refurbishment going on. For us the Air conditioning did not work but I am sure this will be fixed.

Prós: The staff were very polite and offered to compensate us with a dinner for the inconvenience caused by the renovation works.

Contras: Our room was right across from the breakfast room. I didn't like the noise from there in the mornings, which prevented us from sleeping after 8h.

Prós: good staff. easy access to central city. good breakfast

Contras: I couldn't use the internet

Prós: I was taken to hospital whilst there and the staff were marvellous

Prós: Extremely helpful staff, location was excellent and hotel was very clean with beautiful lounge!

Contras: Breakfast was not up to the expectations! Quality of bacon and sausages was poor and was cold!

Contras: Beds too firm. Not comfortable.

Prós: Inside the hotel was first class - very clean/upscale

Contras: The neighborhood outside the hotel when we arrived seemed a bit sketchy when we first arrived during an outdoor market - but it got better and only a block away from all the places you want to be, so it was fine

Prós: Rosaria from the front desk A+

Contras: Nothing,everything is fine.

Prós: Easy to get to many things tourist of city, friendly staff that helped change rooms, breakfast was convenient. This isn't by any means a four star , but what you get for price is good.

Contras: This is Italy so be prepared for a room to smell of smoke. The pillows were incredibly hard and compact.

Prós: Room clean and spacious

Contras: Toilet wet no water outlet.

Prós: Good location, nice hotel, fairly priced

Prós: Good position, good rooms and a nice breakfast.

Contras: I would expect to have the free wifi/cable internet access in the room package

Prós: The rooms and the hotel staff are very friendly, and its close to the center of Florence.

Prós: Not bad. While it is not a designer hotel, it is still good value for a hotel close to train station and major tourist site. We had a triple room which was spacious enough for three adults. Room clean, breakfast average.

Contras: Shower is a bit small.

Prós: hotel was very clean and staff friendly and helpful.

Contras: It states they serve American breakfast, unfortunately this is not what I would describe as American breakfast having travelled many times to the USA. I asked for fried eggs, sunny side up as served in USA to be told that would be an extra charge. No choice of eggs only scrambled supplied.No mushrooms or hash browns etc.Dissappointed as this was not what you would expect. The continental breakfast was good.

Prós: Very nice rooms, good breakfast, central location (by foot less than 15 minutes to the dome), private parking,...

Contras: There is no guarantee for the parking, so it might be that it is full and the private garages are very expensive…

Prós:

Contras: the parking

Prós: excellent position to centrum and very good parking

Contras: very complicated and expensivve internet service

Prós: Excellent room, reliable air conditioning, all facilities new and fresh. Checking in easy, lots of dining choices in neighborhood--and easy access to key Florence sites.

Contras:

Prós: It's cenral location and upmarket clientele

Contras: Rooms too small and the complementary coffee making facilities need to be asked for. Breakfast too basic.

Prós: I enjoyed the convinience of the hotels location and the easily accesible parking area.

Contras: During our visit the air conditioning was not turned on and the rooms were very hot, and when we inquired about it, the staff told us to open the windows.

Prós: The hotel was fine. Location was good because it was a 10 minute ride to the city center and the busses came frequently. The breakfast was alright and the staff was very helpful.

Contras: Wifi only worked in the lobby, the mosquitos loved American blood. Literally.

Prós: All was super

Prós: There is good service to eat some thing .

Contras: Entire room was so dirty such as bath room was Also little dirty

Prós: Breakfast was nice

Prós: Hotel is quite close to public transportation and central train situation.

Prós: we liked the break fast

Contras: when I got there I had to speak with the guy in the front house that I needed an extra bed for my kid 5 year old boy and he told me that he could not provide the extra bed so basically I had to sleep with my boy and my wife in the same bed

Prós: thank you!! hotel with very good and perfect!

Prós: We were given free breakfast the morning we arrived, they did not mind that we just checked in and therefore we should probably only have breakfast next day. Parking was ok. I also appriciated that after we had serious problems with a room, they gave me a fair discount.

Contras: Showers indeed spill water onto bathroom floor, but that is a small thing. Nothing you wouldn`t manage. beware if your heating works. We had 3 rooms. We were traveling because of work, and we only needed warm beds and warm shower, nothing fancy. One of the rooms had broken heating. It was terribly cold, 7 Celsius I would say. I woke up in the morning coughing. Now listen - when I went downstairs, the night receptionist said it would be fixed next day - he obviously knew about the problem. Placing guests into rooms without heating is not a nice hotel practise. It wasn`t fixed the next day. We had to sleep there one more night. During checkout, the hotel staff agreed not to charge us for the room. That was only fair.

Contras: the hotel was really old. I need ıt needs a renovation. If I had the chance to cancel my reservation after seeing the room, I would certainly not stay in that hotel.

Prós: New building, parking lot, easy to access..

Contras: Very noisy in the room, sounds as if there were no windows at all and the street traffic in the room. And the room smells and was a little dusty..

Prós: The hotel was in a reasonably good location. Was about a 10minute bus ride to centre city and had a supermarket across the street for supplies.

Contras: The breakfast was pretty terrible.All was left out overnight in p[reparation for the morning under a sheet.Our room was not cleaned one day so had to go and ask for clean towels and toilet roll.The shower also leaked which was quite dangerous as it came out the bathroom into the main room and I slipped over.

Prós: The room was nice and the staff very available. Breakfast missed hot chocolate and real "croissants".

Contras: The shower was cheap. Water floating out of the shower and wet the floor all around.

Prós: Beautiful building, mixing old world charm with modern comfort. The onsite restaurant is wonderful. The staff in the restaurant went above and beyond to accommodate my gluten allergy (coeliac). The staff on reception are also very nice. Beautiful pool area with great views. Well equipped gym. Breakfast is varied with very fresh food.

Contras: Pool side staff looked very bored and were unfriendly. Gym needs towels and water. Gym shower area next to hammam had loads of empty body wash bottles and hair in it.

Prós: We enjoyed the quietness, the view' the comfort room and the pleasant stuff.

Contras: we didn't enjoy the restaurant at the evening

Contras: the poor reviews on the restaurant made us eat out one complaint was food was not hot as were our hamburgers we had one lunchtime

Prós: Friendly staff, clean specious rooms, the view, everything met our expectations Arts and Sculptures are in every corner in the corridors.

Contras: The dangerous streets around the hotel " if you are driving".

Prós: All is good. Wonderful place.

Contras: Nothing.

Prós: Welcome by the receptionist was professional and according to level of the hotel. All clean and high level. If there are special instructions for preferred navigation - they should find a way to inform before arriving. Price.of season was low compared to the high end botique holel

Contras: I accepted someone to approach my car when arrived. No trash bins in parking area. 1-2 hairs in room that where not mine...

Prós: Size of the room was nice and the bed was huge, staff was most helpful.

Contras: It was quite empty and felt without life, spa facilities are just a small hamman bath, no bath robes in the rooms.

Prós: Small but great room, finally a hotel with wooden floors, highly appreciated. Beds top class, room was quite (ie well isolated), nice view on a small church. Staff was friendly and helpful. Bathroom huge, beautiful with great shower. Nice towels, just all the details right. On top of that perfect location.

Contras: Rooms were cleaned after 3pm every day although the make up room sign was posted at 10.

Prós: Bed was lovely It was cleaned underneath and they left a cute little card under the bed to say it was ckesnex

Contras: Wish they had a hot tub

Prós: great location; friendly helpful staff; excellent breakfast; staff booked some tours for us

Contras: room was a bit warm (outside temps were abnormally warm) but you could open the window to cool it off

Prós: Everything, everyone. The staff were amazing. The facilities were perfect. You could not ask for a better location. All I can say is we love, love, love this hotel and will bs back.

Contras: We loved everything about this hotel.

Prós: The perfect hotel in central Florence

Prós: Spotlessly clean room, free mini bar, big TV. Comfy bed with two memory foam pillows. Provides coffee station with coffee and biscuits and other amenities you might forget, shower gels, shampoo, conditioner, earplugs, cotton buds etc. All restocked every day which is amazing. In the centre of Florence not too far away from everything. Also viewing platform where you can see big cathedral and a spa (which we didn't go to). Lovely staff. Would definitely stay again.

Prós: The location is great and Hotel staff is very helpful.

Contras: The room is a little bit too dark.

Prós: breakfast

Contras: in a bad state,need repair

Prós: Location is the best, u can start there your journey and walk around through all the center of the city. Hotel staff was really nice. My single room was ok, even bigger, than i was excepted.

Contras: Had little problems with hot water, but not all the time.

Prós: nice and helpful staff, the convenient location

Contras: The hotel is old and needs the repair. The very small bathtub in the bathroom. The standard of the hotel rather two stars and not four. On the breakfast the very small choice of the food. The hotel is dirty generally. I do not command this hotel. The price is not adequate to the standard.

Prós: Excellent staff, very knowledgable, friendly and helpful; great central location, good buffet breakfast and reasonable value at sixty per night per double.

Contras: Shabby, old, unpainted, hard beds, lumpy pillows, noisy, definitely not four star.

Prós: Air conditioning,

Contras: Noise from traffic

Prós: Wonderfully close to the Duomo and therefore great for sightseeing. Staff were helpful.

Contras: Needed an iron, wasn't allowed one in the room (!). Had to go up to the staff quarters, very unpleasant room with a filthy floor (not great for ironing a white dress shirt). Irons in rooms are standard at so many hotels, this place needs to catch up!! Different rates for wi fi than those quoted on website - annoying as was reason I chose this hotel over another.

Prós: The staff and the location, very close to the Duomo.

Contras: The room and the bathroom was very, very, very old!!!

Prós: The location is good. Especially the parking service.

Contras: Lighting in the room is a little bit too dark.

Prós: Centre location

Contras: I am totally unsatisfied with this "4 stars" hotel. I think it can not be qualified as 4 star. Rooms are small and noisy, dated interior, mirrow covered with mould. It was not a pleasent stay at all.

Prós: Staff was nice.

Contras: Didnt like how roof top pool was closed for renovations and it wasnt noted on their website. Also bar and dinner was closed but that was more understandable due to covid but still should have been noted.

Prós: The front desk staff were simply amazing, super friendly, and very accommodating.

Contras: Water backed up in the tub and sink. Breakfast included options were not on par with other NH properties I stayed at, more closer to a bed and breakfast.

Prós: Travel to Florence on business 2 or 3 times a year and will certainly stay at this hotel. In addition, several times stayed here with my family. The hotel is very well located, 15 minutes walk from Plazza della Signoria and 10 minutes by taxi to the train station. Feel the freshness coming from the Po River and on the way to the centre visit Chiesa di San Salvatore in Ognissanti. The hotel belongs to the NH chain and this is immediately felt in all standards. Recently, new rooms have been fully refurnished and some rooms have fantastic views of the Po River and the left bank. We usually make reservations through booking.com or directly through the NH website. The reception is the charming Nadine, Gracia, Dolores and their colleagues who are always ready to help in the usual matters that tourists have: city routes and attractions, restaurant reservations, taxi calls and much more. On my last check in my room was upgraded and I was very grateful for that. I also got welcome gift - fruits and cantucci. The room was cleaned and soap, shampoo, cream, towels were changed every day. This room has a balcony and fantastic view. Breakfast is always very tasty, several types of sausages and cheeses, yogurt, fried eggs, a lot of delicious pastries and the same delicious coffee. You can order lunch or dinner. Saturday, 02.16.20. the hotel hosted medical congress participants and the hotel had quite a lot of people. The hotel staff and its senior manager did everything to make all hotel guests equally comfortable. And, of course, very good value for money. We are going to Florence again in late April-early May and have already made a room reservation at this hotel.

Contras: Clearly the policy in parking is a typical Italian theft. A total scam

Prós: Perfect room

Contras: Breakfast could be better

Prós: Very kind and helpfull staff, nice breakfast.

Contras: There was a problem with bad smell in some areas of the hotel (lobby, staircase), propably because of the river nearby. Not in the room or the breakfast room.

Contras: When you're spending over $300 a night, I expect free internet!

Prós: Nice room, very beautiful bathroom, good breakfast, great value for money. The location is within walking distance from, though away from the historic center.

Contras: No.

Prós: Good hotel, with excellent breakfast facilities.

Contras: Most rude and unaccommodating staff , not fit to serve at NH chain of hotels.

Prós: Two members of the reception staff were very friendly and helpful and were the high point of the stay. They made sure I had a the hotel's bike for the week which was brilliant. The buffet breakfast was very good. The furnishing and fittings in the room excellent. Bed was very comfortable. I ordered room service one night, the service was prompt and polite and portion generous.

Contras: The rooms were not internally sound proofed. The head of my bed was adjacent to the service lift which ensured I was woken very early. The hotel catered for tour and school groups which seemed to get in late and leave early and were unbelievably noisy. It felt like I was staying in a rowdy backpackers.

Prós: Please write at least 15 words

Prós: Staff were friendly, the room and balcony were nice and the breakfast was good.

Contras: There was a discothek next by the hotel. Since 2 o`clock in the morning we heart the music and the drums so loudly, that we can`t sleep.

Prós: Not too much.

Contras: The location is futher from the city than we thought by looking at the map location. The resaurant was not fully prepared for the 2 bus loads of tourists and the other guests already there. Bar is open for a limited time. Dinner is very expensive for what you get. Food was just o.k., Over all, staff did not seem very attentive or pleasant with their greating of guests.

Prós: Good standard of all services

Contras: Problems with internet conectivity (operator swisscom was not able to solve)

Prós: Washroom ( Badezimmer)

Contras: Room was in the past a smooking room, old cigarettes on Balcony, balcony very small

Prós: Good Food

Contras:

Prós: It a clean and big room. The breakfast is good.

Contras: No slipper and no teakettle. The position is not so good. Need to take bus to the center.

Prós: everything was simple ,not 4 star specs

Contras: room had a bad smell,not comfortable beds.As a 4 star hotel ,ıt doesnt deserve it,max 2 star hotel.Very old fashioned.

Prós: Very clean and comfortable, big and free parking area.

Prós: Staff is perfect.

Contras: Gym is gonna be much better. Bike is so old and not full condition.

Prós: Very clean, nice breakfast, quite place and has a very nice bathroom.

Contras: It's 10 mins walking distance to train station.

Prós: The breakfast at the hotel was great with a good choice of food. The pleasant room was clean and make my stay comfortable. The staff in the hotel was friendly and helpful. Hotel was easy to reach with a help of Grmin navigaton and hotel has safe free parking.

Contras: I propse to stay the hotel at the same level of service.

Prós: The breakfast was awesome and the rooms was super clean. Front desk staff was nice. Property was less then 15 minutes drive and 45 min walk from train station.

Contras: Need more restaurant in the area

Prós: very close to the airport

Contras: in the middle of industrial area - nowere

Prós: The staff.

Contras: The walls between the rooms may be too thick for someone, you can easly hear the other guests in the complete silence.

Prós: free internet and breakfast

Contras: room and bed very small, neither armchair nor bedside rug in the room

Prós: hotel was new and clean, reception guy was very helpful, secured parking and free wifi

Contras: location - a bit far from center, but if you get used to public transport (15 minutes by bus) it's ok

Prós: Modern design and wide open space at lobby and corridor.Room is also good enough. Facility is good. Wireless LAN is available in the room, free of charge, although it was not working for several hours by accident in the night I stayed, but it should work in the other days.

Contras: It should take 20 minutes and 20 Euro by taxi to the touristic area. The hotel is in an industrial area, should be convenient for the guest who has business with the industry, but not for the tourists. It is rather difficult to find out restaurant around the hotel.

Prós: The room.

Contras: The crowds of (bus) tourists.

Prós: The hotel is well located in a quiet place and near the centre.

Contras: They only have wi-fi at the lobby and don't have enough cables for the rooms so i couldn't access the internet.

Prós: Staff was very helpful and accomodating. Very clean hotel, possibly because it is new.

Contras: Getting to underground parking is confusing and no clear signs for the elevators in the garage.

Prós: Spacious rooms, good breakfast and service in breakfast room, location, security and helpful front desk staff.

Contras: Free Internet had problems with DNS and was rather unreliable. Lack of other than Italian newspapers or magazines.

Prós: New Hotel in good position near the airport and the motorway and very close to the city center. The rooms are clean and new and the staff is ok.

Contras:

Prós: Location, location, location. Clean, helpful staff comfortable bed

Contras: Street noise can be heard in room slow internet

Prós: The breakfast is excellent, with a very large dining area and lots of selections. The location is also very good, with easy access to the Duomo.

Contras: The rooms are tiny by any standard, with so little room between the beds and the walls that you can barely walk beside them. There is no room for a bidet in the minuscule bathroom, and the shower is so small that I had to open the door to be able to wash myself (and I'm not a large person). Rather than being an elegant hotel, it is a strange mix of some contemporary elements atop an old hotel that is in disrepair. The service is also rude and unhelpful. I couldn't wait to leave and will never stay there again.

Prós: Location, staff and e erything was just perfect

Prós: Very nice, quiet and comfortable.

Contras: The pillow is the only think that wasn’t good

Prós: amazingly kind and attentive staff members everywhere!!! Amazing breakfast bar... Staff were so kind and gracious! We LOVED it, and would never stay anywhere except the Brunelleschi when in Florence!!! Amazing and spectacular shower and bathroom.... and by far, the BEST ca[[cappuccinos and HB cookies in the world!

Contras: our room was too warm and we couldn't get it to a cooler temperature.

Prós: Great Hotel,position,design,staff,restaurants and bar.

Prós: Everything was perfect. From the welcome of the car valet and the staff at the reception. Extremely clean and bright rooms, very comfy beds and delicious breakfast. The position is perfect, walking distance from all main sites. We loved every second of our (too short) stay.

Contras: Nothing, everything was perfect.

Prós: Everyone was absolutely superb. Location was perfect. Hotel was very helpful. We really enjoyed it.

Prós: Great breakfasts, Very comfortable bed, Central location

Contras: A bit difficult to find when walking from train station. Room was too warm for my taste. Unable to regulate room temperature. Opened window, and then got a lot of street noise from adjacent busy street.

Prós: Excellent quality. Delicious breakfast with lots of variety. Very comfortable bed. Great shower. Made some really nice touches for me as I was celebrating a birthday, like a bottle of Prosecco.

Contras: Unsustainable practices. Lots of unnecessary sing-use plastics in use in the room e.g. teaspoons. Very frustrating unsustainable practices by cleaners e.g. new soap bar every day even though we'd barely used the one we had, new sheets and towels every day which is unnecessary etc.

Prós: Beautiful, large rooms. Attentive staff. Excellent breakfast. Excellent restaurant.

Prós: Outstanding Service. Particularly Concierge (Sergio) and Front Desk. Moderately satisfactory gym on site Very good buffet breakfast and great service. Sound of the chimes of Duomo Great sound proof windows which could be opened if desired

Contras: Location too busy for us. Right in the very middle of heavy tourist area. Some people like that, we don't. Small room but that is standard in European city. However, shower was so small that it was almost impossible to maneuver.

Prós: Beautiful rooms, luxurious details, excellent location

Contras: Expensive internet connection

Prós: I stayed at the Hotel Brunelleschi about 15 years ago and remembered that the location was excellent because we could step out the door and be in the heart of Florence yet the hotel is tucked away in a quiet street. This time (Nov 2010) once again I was happy with the accomodations as the hotel has and is in the process of up-grading the rooms and the restaurant. Our room was fabulous and so up-dated we did not want to leave the room.

Contras: Since the hotel is maybe two buildings and an old jail tower it was somewhat confusing to find our way around, but that only lasted a day. But that also added to the charm of the old and the new.

Prós: I was a single traveller staying at the hotel Brunelleschi and the staff were outstanding in every way. The location just behind the Duomo has to be one of the best in Florence this hotel li eds up to one's expectations.

Prós: location

Contras: our room was in an older section of the hotel. there were quite a few stairs, i had to carry suitcases and a little weird having to take them through the breakfast room to get to reception to check out

Prós: The location was excellent - could not have been better located

Contras: We had a horrible room in the not yet renovated section of the hotel. It was old and looked like what you would expect for budget or 1 - 2 star at a much higher price. Our friends stayed at there in a renovated room that wAs the same price and the compare was like being in a completely different hotel. iF you stay make sure you get the new rooms.

Prós: The view from the room was exceptional.

Contras: Staff on reception were a little unfriendly, unlike the staff in the restaurant.

Prós: Excellent location, quiet, tasteful rooms

Contras: Number of stairs to room location (after lift)

Prós: Excellent location, staff polite and very coooperative.

Contras: When I checked into the room, the floor was in need of vacuuming, there were peanuts all over the floor. I told the front desk, who apologized and stated this would be taken care of immediately. Nothing was done to remedy this and The next day, I had to ask the cleaning person myself to vacuum my floor, after she had cleaned the room

Prós: Hotel staff were extremely helpful - particularly getting a taxi from the station in a downpour of biblical proportions. Rooms were lovely, big bathrooms, great breakfast etc

Contras:

Prós: location was great, the hotel is a historical place.

Contras: