Hotéis em Florença

Prós: Loved it -great location, staff was great , beautiful and very clean

Prós: Location , staff are great

Prós: Friendly staff, amazing location, beautiful spacious rooms.

Contras: Nothing

Prós: What isn’t there to like! Everything from the moment you arrive to the moment you leave is a 5 star personal service , absolutely excellent. The staff are extremely attentive and friendly. The rooms are amazing, very well equipped and fitted to an extremely high standard. Complimentary drink on arrival, Happy hour in the bar with a complimentary buffet were wonderful touches to a perfect stay in Florence.

Contras: Nothing to dislike

Prós: Ok

Contras: Nothing

Prós: The room was perfect. The hotel an

Contras: The breakfast was the only thing that let it down, we ended up eating out instead after day 1.

Prós: We initially decided to stay here because we needed a room for four people, which turns out is a bit challenging to find in Florence. Room was renovated and clean, staff was friendly and very helpful, and location was superb. We really loved it! Considering making this our go to for our frequent trips to Florence

Contras: Happy hour, which is included, was a nice touch, but the quality of the food left something to be desired. Certainly not a reason to not stay here!

Prós: The location was amazing just around the corner from the Duomo but quiet.

Contras: It was all good, if being pedantic maybe the lack of a coffee machine in the room or a view for the price.

Prós: Location just perfect, close to everything. Very clean and comfortable. Amazing Staff, very friendly and very, very helpful. Nice bar with very good service. Everything was just excellent. Will definitely stay again.

Prós: Wonderful staff Wonderful room Comfiest bed ever

Contras: Nothing

Prós: The staff was exceptional. I really felt like I was staying in a 5 star hotel. Everything in the hotel seemed to be new and I cannot find a single thing to complain about. I also loved the small touches like the gratis mini bar and bathroom accessories.

Prós: Nothing really ad I felt put off by hidden deception

Contras: Honest service as in telling me some toiletries were for sale at 189 euros which we unsuspecting used and got slammed innocently

Prós: Absolutely beautiful Renaissance building and impressive garden. Quiet in a city. Peace heaven. Very helpful, friendly, enthusiastic staff.

Prós: The Four Seasons in Florence has the most professional hotel team. The staff to guests ratio seems very high, which leads to a very well run hotel. This is one of our favourite hotels in the world. It’s in a great location, although it’s a large property it has the feeling of a well run boutique hotel. This is an exceptional hotel

Prós: Service Thoughtful, helpful always with a smile, here you are treated has a person

Contras: Nothing

Prós: It is one of the most beautiful hotels I ever stayed in...garden is stunning.

Contras: Nothing

Prós: It is like staying in a museum, art gallery, and large park, all at the same time. Il Pilagio, the restaurant on premises, is excellent and has live music every night that is superb. Top notch place all the way.

Prós: Helpful staff. Beautiful interior. Best cocktails on the city in lobby bar .

Contras: More options for breakfast

Prós: Everything.

Prós: This is probably one of the best hotels we’ve stayed. The property and grounds are impeccable. The service is excellent and not over attentive to be intrusive. We enjoyed the short walk into central Firenze (to work off the lovely cuisine).

Contras: Very trivially, they didn’t clear the room service tray when doing the turn down service.

Prós: didn't have it

Contras: N/A

Prós: Incredible experience all round.

Prós: We enjoyed the dining experience , staff were very personable, and the chefs little treats were lovely .

Contras: The room 302 was too small. I felt for Deluxe double it was not enough space , even though the terrazzo was there it was too hot in summer. I felt we were not given an adequate room for the money . Also the breakfast menu was confusing , it should have been included. The a la carte menu had, no fruit or toast , jam etc.

Prós: The staff and amenities left nothing to be desired

Contras: Nothing. Everything you need, they accommodate

Prós: Breakfast at 35Euros was good but....

Prós: An incredible place to stay. Staff were amazing.

Prós: A dreamland with lovely staff.

Contras: The cost of water and beer = very expensive

Prós: A very luxurious high standard place to stay in Florence!! Staff were very professional and friendly not to mention also extremely nice and attentive to everyone. Will definitely stay with these guys again no need to think twice about that

Contras: Nothing everything and everyone were perfect

Prós: Staff was very professional and super friendly. Room was great with top notch services, wellness is also excellent.

Prós: Phenomenally kind and helpful, architecture, decor and gardens ! Not sure I felt better elsewhere ...

Prós: Such a beautiful hotel and so family friendly too

Prós: Everything, from start to finish this place was perfection. The marble bathrooms were a standout

Contras: Absolutely nothing. It’s heaven on earth

Prós: Dreamy location.. quiet, beautiful, studied in detail.

Contras: Absolutely nothing. Everything was perfect

Prós: The staff is amazing and very caring. From Leonardo who created us as we walked into this charming 12 room hotel to Thomas who took care of us during breakfast, to the concierge who took care of our travel needs. The hotel rooms are charming, spacious, and have good sized bathroom and kitchenette which was great.

Contras: Only two things stopped me from giving this place a 5 star rating: 1. The hotel at night has a oder in the rooms. They try to mask it with the glade / vapor sprays on the floor but it does not do the trick and can smell like a wet clothes. 2. My pet pieve, no iron and on the weekends no other option to iron. It is an Italian law supposedly but I stay at a Westin and Hilton in Italy which both provided me with an iron and ironing board

Prós: Close everything

Contras: Nothing

Prós: Staff, breakfast, location were all perfect. Very kind and friendly staff. The best hotel to stay in Florence.

Prós: Staff was exceptional, kind and helpful. Location was perfect. The staff could not have been better! Really enjoyed my stay..

Contras: The room could have been a bit cleaner,

Prós: There is nothing not to like about this hotel. It’s quite simply beautiful with great attention to detail and very high level of decor. Beds comfortable, bathrooms elegant and very functional, breakfast wonderful, staff fantastic. This hotel is worth every penny.

Contras: No criticism at all. Hotel is fabulous!

Prós: Staff were very friendly and attentive

Prós: Fantastic location. Wonderful staff who made our stay perfect.

Prós: staff were exceptional; rooms beautiful and of a nice size

Contras: could not have been better

Prós: This hotel is situated perfectly in the centre of the city. I can walk for hours and always be just a short walk away from home . With only 14 rooms it is A true luxury boutique hotel. We enjoyed all of the great advice from all of the staff members and it truly enhanced our visit

Prós: The location, facilities and service were excellent!

Prós: Excellent people staff and food Beyond expectation

Contras: I loved everything :)

Prós: Quiet, central with friendly staff

Contras: Nothing

Prós: Swanky hotel and restaurant in an excellent location. Staff extremely accommodating professional. Highly recommend.

Contras: There wasn’t anything I disliked.

Prós: This hotel is absolutely 5 stars all around!

Prós: Exceptional property, location and staff!

Contras: nothing

Prós: Staff's etiquette, politeness, and efficiency. Tasty, high-quality breakfast. Stylish decor. Seamless service. Great location with 15 minutes walk to almost everywhere in the city center.

Contras: Nope.

Prós: Everything. Room, location, cleanliness, comfort and the services which is beyond our expectations.

Contras: Nothing

Prós: Hotel with barely any facilities, a splendid music/tea room but that is way overpriced.

Contras: Air-conditioning was mediocre, very poor value for money.

Prós: A very nice hotel! The room is clean and the employees were very helpful! Strongly recommend!

Prós: Staying at the Baglioni Relais Santa Croce was like staying at luxurious museum in that the building is rich in history and every comfort is available!! The staff is amazing, it was my first trip to Florence and I felt the location was perfect, quiet street with easy access to everything. In the inner courtyard of the hotel has a three star Michelin restaurant with a beautiful atmosphere ( reservation recommended it was booked during our stay )

Contras: Nothing!!!

Prós: Up class property from the 1600. well maintained to the finest details.. Staff with a genuine care of clients beside of their smiles and caring body language..

Contras: NA

Prós: The ambiance, decoration, friendly staffs, the restaurant, location.

Contras: Nothing

Prós: The location is great, very convenient and close to the train station.

Contras: The bathroom looks fancy but not convenient to use. Water splashed from sink easily when washing hands. The shower space is fine but no place to place towels either on hangers or on towel shelves.

Prós: We has a small cute terrace

Contras: The room was very very small

Prós: Excellent hotel in a great location. Staff was great as well as amenities.

Prós: This hotel is in a great location. We loved the styling of the hotel, the attention to detail and cleanliness. We had a lovely room on the first floor over looking the square, which you could not hear at all. The room was very comfortable, with a powerful shower, which is a must for us, and all the usual things you’d expect from a hotel at this price point. We enjoyed the large buffet breakfast and drinks on the square. The staff were all very friendly and helpful. We had an excellent stay and would definitely consider staying here again, or their other affiliated hotel which looks great and may well be our next trip!

Contras: We chose the hotel for the roof top terrace pool and bar which have fantastic views of the city but is a great deal smaller than we expected. We ordered 2 cocktails which were terrible, tasteless and weak but priced for a high end bar. We didn’t bother with the terrace again, which was disappointing.

Contras: room and bathroom space to0 small compare to the price we paid to other hotels nearby

Prós: -Location is amazingly convenient and feels good -Rooftop pool area is a lovely spot for sunset drinks and views anytime -Décor of hotel is lovely -Cleaning standards excellent - reception staff very pleasant

Contras: Hotel has a huge opportunity with its food offering, currently its obscure and disappointing, hence hardly any customers eating at the hotel! This is a shame since the hotel is so lovely to be in, but the restaurants are pretty useless. The breakfast is just awful, so many suggestions to improve and the restaurant could be amazing with the right menu. Personally I feel they should open a Nobu Japanese as we all get sick of Italian every meal but there’s nothing else good in Florence! However even the Italian food isn’t good at this hotel. The rooftop cafe is a stunning location but empty because the food isn’t great and it’s only for guests. The staff have an easy life without much work to do as it’s not busy at all. If this was my hotel I’d make it the best ever place to go and it would be fully booked

Prós: Divine food at the restaurant. The staff were fantastic, and the hotel was beautifully decorated.

Contras: It was expensive.

Prós: This property shares many similarities with lots of the 5* ones in Florence. The rooftop pool is a v welcome touch with the added bonus of poolside towels, slippers and robes provided. Excellent air con, room service and bar/waiter service. Travelled with teens, they all loved it. Highly recommended.

Prós: Location, quality, service, rooms

Prós: The hotel was perfectly located in the central city and with a beautiful park in front of it. Truly so peaceful yet in the center city which is hard to find. Staff and hotel were perfect. So nice. So clean and friendly. Special shoutout to Paolo who was the best concierge I’ve ever had and went way above and beyond with all our needs and questions. I highly recommend this stay for a romantic hotel getaway with your other half. So happy we chose this hotel!

Contras: Nothing at all. Truly a five star experience.

Prós: Location is so perfect, I only realized this after 2 days of walking around as I was worried it wasn’t as good as the Savoy where I stayed last time. But this was better I think. And the decor is gorgeous in the common areas. The rooftop bar is lovely

Contras: The coffee is the only thing I can say was not good. I was charged 12 euros for a room service cappuccino and it was so horrible I couldn’t drink it. Many good coffee places nearby though but they need to fix their coffee problem!

Prós: Great location, great pool, great bar, great breakfast.

Contras: Rooms were not sound proofed and we could hear quiet music next door and everything in the hallway. The beds also rolled far too easily and we're constantly shifting

Prós: The property is located a short walk from the town centre and has sweeping views across the city and Tuscan landscape. The room was spacious and comfortable with a generous veranda. Staff were very helpful and the overall vibe pleasant and welcoming.

Contras: The rooftop pool is shallow. Good for getting wet and cool. Not ideal for a swim. It’s also a little small so it gets crowded. But you can sip drinks and gaze over the city and landscape while cooling off. It’d be great if there were a few umbrellas on the roof top bar as summer sun can be punishing.

Prós: Love the location and interior decor of this hotel! Very friendly staff, clean, and buffet breakfast was excellent with lots of options! Bed was comfortable!

Contras: When it rained very hard in Florence, we noticed the water leaked through the window and we had to put a towel by the window! Also did not have conditioner.

Prós: Great location and the roof top pool area was terrific

Contras: Room was a bit small and the bed was poor quality.

Prós: The roof terrace is simply fabulous. Staff are superb. The hotel is amazing and we will definitely coming back.

Prós: Everything and especialy the rooftop with the pool. The view is magnificent.

Contras: Nothing

Prós: Computer and printers available for hotel guests free of charge. The hotel staff were aware that we would be checking out at 5am and they had large boxed breakfasts ready for us.

Prós: All in all stunning hotel, great location, staff and especially the waiters and barkeepers are very friendly and supportive. Bathrooms are quite spacious. Breakfast is great with good quality food. Pool is amazing and gives you space to relax and rest with a stunning view over the city and Arno

Contras: I did not like the a la carte food as much as the standard food in the city. The food should either cost less or needs to step up the level a bit to be matching Florence’s food experience - it is not bad but it’s not perfect (a lot of restaurants around are exceptional though)

Prós: Amazing hotel, best location, everything you need for a stay in florence.

Contras: There is a pool, but not big enough or deep enough to swim

Prós: Breakfast was excellent. Buffet style. Plenty of variety. Excellent location. Fantastic view from the roof terrace

Contras: Little expensive for what it is

Prós: Our room faced the river m, such a beautiful view. The room was nice & very clean. The concierge recommended some excellent restaurants.

Contras: The street noise is loud at night, so either ask for a quiet room some where or bring ear plugs. The staff working the breakfast each morning could be a lot more friendly.

Prós: Amazing hotel and staffs and facilities and a breathtaking rooftop view on Florence. Highly recommended !

Contras: nothing

Prós: Location and staff

Contras: Was difficult a bit to get into there

Prós: The ceiling had a Fresca painted on it very impressive

Prós: Servis

Contras: Nothing

Prós: The location was perfect and the staff was extremely helpful and friendly.

Prós: The Junior Suite was awesome. Very large. Very high vaulted "damier" ceiling and tall windows with double-double pane windows. Super comfortable bed. Fantastic bathroom. A bit more pricey however worth every penny. Also highly recommend the pool complex, situated 10' from the hotel on a hill (multiple pools, Oliver trees, grass and wood flooring). Hotel has a free shuttle. Breakfast was great as well. And of course perfect location. We took all our dinners in fabulous restaurants less than 10' walking distance (as well as all main Florence museums and churches). Highly recommend this property.

Contras: The Spa is underground, dark and had several small rooms (no front desk, no locker, no towel). My wife and I didnt find it attractive so we didnt use it.

Prós: Location location location. So convenient and close to all attractions and shopping district, yet on a quiet street.

Contras: Nothing.

Prós: nice place and nice hotel

Prós: We had booked in for one night for our honeymoon and from arrival, everything about this hotel was amazing. The valet car parking saved us having to negotiate the streets of Florence to find a car park. The greeting from the manager and his colleagues was so welcoming and we felt very comfortable immediately. Check in was seamless and everything was explained to us in detail. The location for exploring the city was outstanding, with a few attractions only minutes walk away. We had opted for a junior suite that came with its own mobile smart phone for use out and about to save our data. Also included was a shuttle service to the nearby pools up in the hillside- only 15 minutes away, we can highly recommend booking a time slot and taking a few hours out of the hustle and bustle of the city. Flip flops and towels included! We didnt get a chance to use the onsite spa facilities, but they looked very good and the treatments at a reasonable price. The room itself was spectacular- clean, cool and very luxurious with one of the most comfortable beds ever. It was quiet and felt a world away from the busy streets. We decided to take breakfast in our room the next morning to make the most of it! We had cocktails in the bar in the evening that were very well made and delicious- the lovely bar tender, Don, was very friendly and chatty, despite my Italian not being great! We had a wonderful time and will definitely be returning soon, as one night was not enough!

Prós: Central, staff

Contras: The smell on the ground floor. For sure difficult to fix, but impossible to be transparent to our stay.

Prós: The hotel has the perfect balance between boutique elegance and style while being run with the precision of military operation. From the manager, Paul, to Yanni and all of the staff at Firenze Number 9 they made the stay what it was. They were always attentive, knowledgeable and genuinely cared. The rooms were beautiful, clean and tended to daily. I particularly recommend their fabulous cocktails made as well as anywhere I have been. We are sad to leave but will certainly be back.

Prós: Fabulously located, small boutique hotel, with everything you could need. The reception staff could not be more helpful

Prós: This is a beautiful hotel right in the heart of Florence. It is steps away from the Duomo, but tucked away so that it is quiet and seems to be off the beaten path...perfect location! The hotel is beautiful and the staff is attentive. The lobby is very comfortable, lots of attention to detail. The rooms are spacious and very comfortable. The breakfast is lovely, with many options.....something for everyone. This is our second stay at this hotel and we will return. I would definitely recommend this hotel to others.

Prós: The hotel is amazing situated overlooking the river. Italian style and charm simply at its best. The staff are amazing here you literally do not have to do anything. Nothing is any trouble at all. The service is world class. Special mention for Antonio the Restaurant manager who was exceptional.

Contras: It was Very difficult to actually want to go home!!!!

Prós: Fantastic location, amazing staff who couldn't have done more to be helpful.

Contras: Nothing really

Prós: Hotel ambiance, staff and food.

Prós: A beautifully peaceful property out of the way of the hustle and bustle of Florence. The staff were amazing and took time to chat about our day, help with tours and ideas for dinner and generally all so kind. They all clearly like working at La Massa as it felt as though we were visiting friends. My son left his beloved Teddy at the hotel and cried himself to sleep, the staff were so happy to help and found the rouge stuffed toy. Food was good also.

Prós: The attention to detail was lovely

Contras: -

Prós: Reception staff, bar staff, restaurant staff all super friendly and super helpful. Had a wonderful stay

Prós: The quality of staff

Contras: The poor facilities especially the outdoor pool

Prós: If your priority is a Negroni made just right in an elegant setting, look no further! Beautiful location away from the bustle of Firenze with convenient 10min shuttle access. Cuisine is straightforward and taste is on point. A joy to see restaurant staff working in a team like a happy well oiled machine. Clean, well maintained and manicured property with large grounds. Hotel is not “fresh” but has true patina which is rare. Great roomy covered parking for the driver concerned with their car. Service throughout is impeccable and a reasonable price point gives a feeling of great value.

Prós: The villa was truely stunning

Contras: Absolutely nothing was not too like.

Prós: Everything',

Contras: Nothing,

Prós: We wanted to feel like we were in Europe. Your hotel had that feel and was beautifully decorated, well appointed and spotless!

Contras: N/a

Prós: The room was large, clean and comfortable, delicious breakfast buffet and a lovely, peaceful garden off the back of the property all combined to make it a great stay.

Prós: Great to have a pool and garden in Florence -great breakfast.

Prós: Nice location, clean and modern. Courtyard area was very pleasant. Staff was also really great. I would recommend it.

Contras: Nothing

Prós: Rooms very modern clean on 1st floor had walk out and cute patio area. Pool and terrace area very inclusive. Several seating options to relax and unwind. Breakfast and Tea time really nice. Staff helpful and friendly. Highly recommend

Prós: Breakfast was good, don't remember the price but might order off menu next time.

Contras: Waitress at dinner was very slow Front desk Staff was amazing as was housekeeping.

Prós: Great staff, clean, excellent bed quality and excellent location

Prós: The breakfast on the terrace was a beautiful way to start the day. Hotel was situated slightly away from the main tourist hub but near enough to walk to everything. Facilities lovely and an added bonus was the pool and sundeck.

Prós: Emma on reception was amazing! So friendly, helpful and full of personality, the perfect host. The hotel was a luxurious sanctuary, couldn’t have asked for a better stay.

Prós: Hotel location and staff excellent, very good breakfast.

Prós: Fantastic location. Close to absolutely everything

Contras: Breakfast room a little dowdy

Prós: location

Contras: room size

Prós: The location is great, rooms clean. Breakfast was very good also

Contras: Parking, 40 euros x night!!! Super expensive

Prós: Stunning facility with superior service

Prós: Great location and classic decoration.

Prós: The hotel staff, from bartenders to front desk to maids and everyone else we came in contact with were the best. The hotel is beautiful and the location also can’t be beat.

Contras: Nothing. This place is fantastic!

Prós: Location, professional and courteous staff, clean

Prós: We stayed at the Bernini hotel, so very well located. Two blocks from Ufizzi, three from a Ponte Vecchio. Lovely staff with old world charm

Prós: Breakfast was great... lots to choose from.. the Staff was very helpful and friendly and the rooms were always kept well.

Prós: High quality

Contras: Can’t think of anything

Prós: The position

Contras: Breakfast could be richer - missing variety of croissants

Prós: Everything! Beautiful place to stay

Contras: Nothing.

Prós: The room was gorgeous and the location excellent. Rhe staff was very efficient and nice. Lovely place for a honeymoon.

Prós: The staff and location are both excellent

Prós: Clean, nice, comfortable hotel at the historical centre of Florence. If you travel by car, my advice is to call to the hotel few minutes before arrival and they give very detailed instructions how to drive.

Contras: Nothing. All was good

Prós: Good breakfast and great location.

Contras: nothing

Prós: The staff was extremely nice and very helpful. Always at our disposal. The hotel itself is an upscale boutique hotel that is clean and modern.

Contras: There is nothing to report that we did not like. the hotel was fabulous.

Prós: One of the best hotels I ever stayed at, there’s no need to look at any other hotel in Florence!

Prós: Location and staff very helpfull

Prós: Location

Contras: Small room, small bathroom

Prós: Efficient friendly staff nice room great location

Prós: Everything. Rooms, bar and above all, the staff.

Contras: My kids dolce and gabbana tshirt disappeared in the hotel

Prós: This hotel is absolute class. Apart from a disappointing room view even though we got an upgrade everything else was pretty perfect. Breakfast was top notch.The staff were wonderful from Julia at the front desk to Yuri and his colleagues at concierge.

Contras: Room windows faced a side street building wall instead of the city. Although we received an upgrade from a deluxe room to a junior suite we would've still preferred our deluxe room with a proper city view.

Prós: I have experience a lot of luxury hotel , but in this hotel I found them very helpful .The second night for me in the hotel I had an emergency case where my son chocked with food I called the reception and they were there at my door step helping me out like one of their family member I appreciate that . And recommend it to all my friends.

Prós: Entire staff was fantastic! They were helpful, personable, and very knowledgeable! Hotel is lovely with a great location! Room was very comfortable...we had an amazing time there!

Prós: Excellent location besides the River Arno. Great ambience. Very efficient and hospitable butler service. Great food. The decor of the Room was par excellence with paintings poster bed and great views of the river and the Church from the balcony.

Prós: Lovely high quality Hotel as expected from a St Regis. Staff fall over backwards to help and nothing is a problem. Restaurant ambiance was nice and the food was excellent. Restaurant staff were superb. The room was comfortable although the bathroom was a little tight

Contras: The dress standard in the restaurant was poor with Americans wearing baseball caps, training shoes, running shorts and T shirts during dinner. Not acceptable for a 1* restaurant. It certainly wouldn’t be allowed in any other Michelin stared restaurants I’ve been to.

Prós: Excellent location & views. We enjoyed the complimentary Champagne ritual. Staff were courteous and helpful.

Contras: -

Prós: Great Staff , Very helpful

Contras: Nothing

Prós: Location,view

Contras: Bathroom

Prós: Very easily accessible with a big car, good private parking, polite staff. We had reserved 2 different rooms and they upgraded us in order to be next to each other (that's without asking them) which was very kind and thoughtful. We were offered a complimentary glass of prosecco and snacks before dinner. The mosquitoes alert at the windows was a very good idea.

Prós: - Kind, helpful, welcoming staff accommodating to every need to meet and exceed our expectations and improve our stay - Lovely breakfast spread - Quiet location not far from the city's main attractions and public transportation stations

Contras: - Leaving too soon - Spa wasn't yet open so another reason to come back

Prós: Breakfast was excellent. Julian the waitress was fantastic and kudos to the chef for an amazing breakfast. Everything was delicious.

Contras: Conform, helpful staff and very pleasant atmosphere.

Prós: Staff is amazing and very helpful

Contras: Location a bit far from city centre

Prós: Very friendly and helpful staff.

Contras: We had to pay extra for hotel parking.

Prós: Very clean and nice ambiance, comfortable location easy to get to by car loved being able to park in private courtyard. Such helpful and friendly staff- included free mini bar which was a super nice touch. Loved the breakfast buffet and overall style. Looking forward to coming back when the spa opens!

Prós: Lovely hotel, very high standard of finish. Just lovely

Contras: Shower head was a little dirty, needed unblocking. Breakfast orange juice should be freshly squeezed

Prós: Amir at breakfast was exceptional, very good service. The lady who checked us in gave us some excellent tips about Florence. The car park was an excellent facility. The bar was good. Hotel room was stunning and the bathroom was excellent and had everything we needed.

Contras: The wifi was slow at times, some signage for the car park or the buttons for the car park would be useful as we didn't see it when we went past.

Prós: The room was totally as described and was very quiet and clean. The fruit and bottle of Spumante was a lovely gesture.

Contras: I would have liked an iron in my room as I did not want to pay 8 euros for one T shirt to be ironed by the hotel service. As drinks are not allowed to be brought into the hotel more cold water could have been provided for guests.

Prós: Brand new hotel, close to everything ( 10 min walking to Ponte vecchio, by the Arno river, very nice). Reception very polite and helpful. Breakfast was delicious. Rooms very big with one of the best bathrooms (suite with jacuzzi). Overall I was very surprised (regarding all other 4 or even 5 star hotels in Italy)

Prós: Perfect location. Beautiful rooms and very friendly staff.

Prós: Best five-star hotel as a location by far exceptional location Very good food wonderful staff

Contras: The rooms need serious renovations No swimming pool

Prós: The housekeeping team was super attendant and helpful. The location is great and very central.

Contras: The concierge could put a little more effort to assist with reservations.

Prós: Exceptional service always from the hotel group (Rocco forte). Warm and welcoming staff from the reception to housekeeping!

Contras: The room service menu and concierge could be updated

Prós: The staff especially Victorious were absolutely charming!

Contras: The pillows!

Prós: Excellent hotel ,location and service were super.Beautiful hotel and would highly recommend.Lived the unpacking service.

Contras: Breakfast was charged extra

Prós: The location is amazing , right in the heart of the Centre , the square and shopping The staff are so friendly And the hotel is amazing Highly recommended

Prós: Amazing rooms,,,,great decor. Stunning breakfast and BEST location!!!! Best staff and manager on duty 24/7!!!!! They couldn't do enough for us!!!! Can't wait to return !!!!!!!

Contras: Lived up to expectation...and more!!!! loved everything...faultless!!!!

Prós: Location Service

Prós: Location excellent. Very clean

Contras: Drinks at poolside overpriced and not good quality

Prós: Everything. The shower was awesome. The bed comfortable. The AC was really good. The pool made it sooo great, what a super PLUS. The staff couldn’t have been any more wonderful! The breakfast was amazing. The lunches and snacks were delicious. The decor perfect. Loved the sliding doors everywhere. Veronica up at the pool was so cheerful and so accommodating. The front desk people were so sweet and made me very comfortable as I was alone and made dinner reservations for me and even gave me a breakfast to go when I had to leave for a flight at 4:30 am. WOW. These are the things that make a great hotel at such a perfect location to walk to everything. I just lived my stay and will recommend this hotel to everyone. Just lived everything g about it and I have traveled all over the world. Thank you for everything.

Contras: No available ice on every floor.

Prós: Great choice ,plenty available.Relaxed atmosphere not rushed able to have breakfast outdoors on terrace

Contras: Nothing

Prós: It was wonderful escaping to the rooftop and the pool after a hectic day in Florence. It was perfect

Contras: Rooms are small but imagine that’s true across hotels in Florence

Prós: O pessoal do hotel é sempre muito gentil e prestativo. As instalações são novas, o café da manhã é muito bom.

Prós: Very good location/ with rooftop pool

Contras: Our room was at the back of the hotel, it was dark and cold.....looking out to a wall with a flu....only 4 sun beds for the whole hotel.

Prós: Advice given by the front desk, in particular by Hilaria was exceptional

Prós: The staff was very friendly and helpful.

Prós: The rooms were very nice. Breakfast was good. Also had a cool rooftop pool and bar

Prós: The staff is very friendly. The rooftop has a wonderful view to watch the sunset. Breakfast is always the same but good

Contras: The bed was not very comfortable.

Prós: Beautiful views from rooftop pool, wonderful for a hot summer day. Great breakfast and friendly staff. Excellent location, walking distance to everything.