Encontre passagens baratas na Firefly

Prós: None

Contras: Flight delayed 1 hour and 50 minutes. Even my inbound flight also delayed one hour.

Contras: Flight delayed by an hour

Fail

Prós: The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.

Firefly canceled my flight and didn't notify me

Prós: There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.

Contras: International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.

Ms Lelle

Contras: Hot in the plane upon boarding

Flight was delayed no ground staff bother to infor

Prós: the flight attendant on board was lively in making announcements!

Contras: Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.

Prós: On time