Avaliações de hóspedes
Avaliação geral
6,6
Bom
Baseado em 15 avaliações
Geral
7,1
Embarque
7,0
Conforto
7,1
Tripulação
7,4
Entretenimento
6,0
Comida
6,7
Pular para o conteúdo principal
Avaliações recentes
- Todas as avaliações
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- Neutras
- Negativas
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2,6
Fail
Prós: The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
avaliação de
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2,0
Firefly canceled my flight and didn't notify me
Prós: There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Contras: International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
avaliação de
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5,6
Ms Lelle
Contras: Hot in the plane upon boarding
avaliação de
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10,0
Perfect experience!
Prós: Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!
Contras: Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!
avaliação de
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3,6
Flight was delayed no ground staff bother to infor
Prós: the flight attendant on board was lively in making announcements!
Contras: Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
avaliação de
-
6,0
Prós: On time
avaliação de
-
2,6
Fail
Prós: The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
avaliação de
-
2,0
Firefly canceled my flight and didn't notify me
Prós: There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Contras: International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
avaliação de
-
5,6
Ms Lelle
Contras: Hot in the plane upon boarding
avaliação de
-
3,6
Flight was delayed no ground staff bother to infor
Prós: the flight attendant on board was lively in making announcements!
Contras: Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
avaliação de
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6,0
Prós: On time
avaliação de
Status do voo
Mapa de rotas da Firefly
Principais aeroportos em que a Firefly opera
- Aeroporto de Kuala Lumpur Abdul Aziz Shah (SZB)
- Aeroporto de George Town Penang International (PEN)
- Aeroporto de Singapura Changi (SIN)
- Aeroporto de Kota Bharu Pengkalan Chepa (KBR)
- Aeroporto de Johor Bahru Sultan Ismail Intl (JHB)
- Aeroporto de Alor Setar (AOR)
- Aeroporto de Kuala Terengganu Sultan Mahmood (TGG)
- Aeroporto de Langkawi (LGK)
- Aeroporto de Ipoh (IPH)
- Aeroporto de Kuantan (KUA)
- Aeroporto de Phuket City (HKT)
- Aeroporto de Banda Aceh Blang Bintang (BTJ)
Informações de contato da Firefly
- FY Código IATA
- +60 3 7840 4241 Ligue
- fireflyz.com Visite
Dados sobre o status do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirme sempre a informação indicada aqui com a companhia aérea.