Reserve um carro alugado com a Dollar em Berlim

Avaliações da Dollar em Berlim

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Avaliações dos viajantes

Excelente

11

Bom

8

Aceitável

5

Regular

12

Ruim

0

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car was cleancredit card

get the cargreat experience

car i reservedgreat value

rented the carcustomer service

friendly staffnever rent

great price

6.8

Beware when renting and getting on-line insurance!!Prós:The car was great and I have no issue with the value I got for my money - minus the issue with insurance and scratches afterwards. Please see my further notes.Contras:When I turned in the auto at Berlin Hauptbahnhof I was treated very unprofessionally. But, the reason I would not recommend Hertz or Dollar again in Germany was that they went out of the way to find very, very minor scratches on the auto - three to be exact - and invoice me for an exorbitant amount - 750 euro to be exact - and at the same time act as though it was my fault that I got myself into this predicament. No customer service or willingness to help. Just a flippant, I don’t care attitude from the Berlin employee. The small scratches on the bumper, wheel and side of the car are the type that anywhere in the U.S. and in other parts of the world would be considered normal wear and tear and would not even be noticed. Yet I believe that because I rented through KAYAK and was encouraged to buy insurance on-line beforehand, which I did, through Alianz, Hertz personnel in Berlin specifically targeted my rental for an unnecessarily picky inspection at return and looked for ways to charge me for wear-and-tear scratches that normally occur everywhere in parking lots and garages. The main beef I have with KAYAK is that when going through the rental process on-line, I was asked to consider insurance coverage. Of course I did and took a non-deductible policy for my rental. But, this isn't what it seems. It is not insurance through the rental agency but a third party. So, I believe that because of getting insurance through Alianz via KAYAK, I was targeted for repairs of scratches on my rental that anywhere in the world where I've rented before would be considered wear and tear. This was a very unprofessional and demeaning experience. Beware when buying insurance through KAYAK!!Avaliado em 19 out 2017

avaliação de

9.6

Don't get the supplemental insuranceContras:Dollar in Europe only accepts insurance from a platinum MasterCard or visa. The supplimental insurance offered by Kayak or other booking companies is not accepted and you will be forced to get much more expensive insurance through Dollar (which is Hertz in most European locations). The supplemental coverage offered through Kayak is not accepted.Avaliado em 11 jul 2017

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6.4

Way more expensive than expectedPrós:The car was new and worked fineContras:Once we arrived at the office, the price was three times what we expected. There were a lot of extra fees and a mandatory insurance.Avaliado em 20 jul 2016

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2.0

No major credit card insurance acceptedContras:Look carefully at the rules, no major credit card insurance is accepted, and I was forced to buy their overpriced insurance. never againAvaliado em 7 jan 2017

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5.2

Bad Service through hidden costContras:Very bad service. Eventually the car was double as expensive as booked online. Online booking die Not include the mandatory insurance. This feels like consumer fraud! wouldnt book again.Avaliado em 13 ago 2018

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9.6

Prós:Staff was very helpful especially since Kayak allowed me to book a pick-up time that was the same at their closing time on Christmas eve! Insane. I was on-time but the door was just locked. The staff saw me and was nice enough to open the door and get me the car. Because these are reservations, not paid-for bookings they easily close a few minutes early if there are no customers, especially on holidays like Christmas eve. Not cool Kayak, that could have been reallyyyy upsetting.Contras:Kayak.Avaliado em 30 dez 2019

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8.0

Prós:Friendly staffContras:Make sure you pay attention to the vehicle prior to driving away. After drop off I was called by the hire car company about a missing parcel shelf that was not there when I picked up the vehicle.Avaliado em 13 ago 2019

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2.8

Pay lots more at DollarPrós:Pick up was fine.Contras:Reserved an Midsized, only "V" class was avalable, rental was the biggest Black M van I've ever seen. Not particularly hard to drive but very difficult to find parking. We were so far apart sitting in the van conversation was limited, It was quiet however. "Not allowed to decline rental insurance. Cost an extra €30.00.Avaliado em 4 jul 2016

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10.0

Prós:Friendly staff. Quick and easy pick up. The car was in perfect condition. Good value for money.Avaliado em 26 ago 2019

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2.0

Contras:We could not take the reservation as the rental car agency Hertz does not allow own insurances as sold by Kajak. We could just cancel the reservation for the car and later on the insurance and start over. The price doubled...Avaliado em 27 ago 2016

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2.0

Contras:What rental? I needed a gold card or platinum card to rent with waived insurance. You guys are high as a kite....Avaliado em 23 ago 2016

avaliação de

9.2

Contras:There no toiletAvaliado em 19 mai 2019

avaliação de

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• Qual é o carro mais alugado pela Dollar em Berlim?

  O tipo de carro mais reservado com a Dollar em Berlim é Compacto (Ford Focus ou similar).

• Quantas agências de aluguel de carros tem a Dollar em Berlim?

  A Dollar tem 10 agências em Berlim. Confira nosso mapa de agências da Dollar para encontrar os melhores carros para alugar perto de você.

• A Dollar tem uma agência no aeroporto de Aeroporto de Brandenburg (BER)?

  Sim

• A Dollar oferece serviços de transfer a partir do aeroporto de Aeroporto de Brandenburg (BER)?

  Não (segundo nossos dados)