Modern newly built hotel in the center of Berlin near to all sightseeing places. No wellness center or even a small gym with a few cardio machines.
Excellent hotel - friendly and helpful staff; great location. Hotel bar and restaurant expensive
The Internet connection was not good. The speed was low and the connectivity was lost every now and then. To begin with, for a hotel like yours, it's already unacceptable that the Internet is not included in the price.
The hotel location was good for seeing Berlin and the sights in the area. The bar was very nice and the young lady who entertained was very good. The staff at the front desk were not helpful and gave us bad information on where to go in Berlin. I was disappointed because most hotels I have stayed at around the world the staff almost always gives great places to go to and see. Their advice on where to go and eat were less than what I would expect from a staff of a major hotel The consierge comments, that there were not many things to do in Berlin, was so disappointing. We found on our own, some great things to do and see.
Price, location, view, breakfast. It was very warm in the hotel room. Too warm. The bathroom tub didn't drain well, and it was a hassle to get in/ get out of it. Concierge was not very helpful.
Location was great.... Loved the spa. The rooms are very comfortable. No free internet.
Location is great, price was fair, view was good and bed was pretty comfortable. Room setup is kinda funky... The shower is open to the room with clear glass doors all around which would be a bit awkward depending who you're traveling with. There's a curtain to divide the room but it still weird... Cleaning is sub-par. Bleach stains on the floor never look good. Sink wasn't draining which was an easy fix for us but the faucet was hanging on like a loose tooth. Overall the room we had needs a good once-over. That was one of 1000+ rooms available so that might be different than many others.
Excellent location with access to the trams, S and U bahn. Comprehensive breakfast that was more than adequate. Awkward transparent walls around the shower with only a white curtain surrounding it. Makes it a bit awkward if traveling with a friend.
It didn't take me long to figure out that customer service was not a main priority. I had to ask to have my air conditioner checked three times before they moved me to a different room. It was clearly an inconvenience 2 the customer service desk to do this. They also had me pack up all of my things and bring everything all the way down 28 floors before they would tell me where my new room would be. It would have taken a lot less time just to know and put my things on a cart and go directly to the room I was being transferred to. They did not say sorry for the inconvenience or anything. I even checked out a day early and they didn't even say anything about it. It was almost like, they looked at my situation as though it was my problem and why should they do anything for me? The fact that the staff did not care. The hotel is completely surrounded buy a square that smells like garbage and urine. There were protesters and police officers everywhere. Until late at night I could hear chanting over and over about Middle East War.
Very good location. Close to everything Rooms are a little small
Staff was extremely helpful. Location. Great view. Tidy no fuss rooms. Price. Wifi sucked. (plus it cost 9€ a day— they were apologetic and did make adjustments.)
location, close to shops and public transportation checking in reminded me of Las Vegas. Very slow and long lines. Rooms were very small. Toilet in closet like room next to shower with glass.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Hotel was very well located. Close to main attractions, food and shopping and half a block from train station. Staff was helpful. We arrived early after a long train trip and they were able to acomcomodate us. Room was nice too. Room was very hot. We could not turn the heater down. We notified the hotel staff and they were able to lower the temperature a little bit but it was still warm. I woke up with a headache every day. It was the only inconvenience.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location Close to Friedrichstreet station Hotel Room should be cleaned better. We found dust on the floor and desktops near the bed. Courtesy of the reception staff can be Improved by simply saying 'Hello' when entering the Lobby.
Location is great. Friendly and helpful staff. Great breakfast. Clean and very nice rooms. Next to great restaurants and transport. For a 5 star hotel, It seemed to lack some normal things would expect from them. The pool and exercise room were a bit small. No spa or other services on this. No doorman or service staff to bring up luggage. Concierge was only on duty for half the day.
accomodating spanish personnel street noise
This guest did not leave comments about this hotel.
Very clean, very convenient location at train station, many restaurants around, centrally located. Did not eat at hotel at all. Could not get late check in. Did not try eating at hotel, many options just outside. Best was Dean and David salad bar... very fresh and many variations, just outside on a parallel alley.
Staff was wonderful. Clean ... great experience. Highly recommend this place. Will go back again when in Berlin.
Very nice room with nice amenitites Location was difficult to find.
Very good restaurants and cafes close by. Many attractions within walking distance (Brandenburg Gate, Museum Island, etc.). The hotel charges 25 euro for in room internet access, and for the cost of the in-hotel laundry service, you can purchase a new wardrobe.
Organised, cleanness, quite atmosphere, the amazing & comfortable location & the staff kindness). I didn't like that the internet is costly chargeable (This old system doesn't exist anywhere in the civil world anymore). The welcoming is not special (No welcoming water, fruits.....).
Executive club previleges were great.
Nothing The smell of the carpet in the new renovated floors, you pay 12.50 euros if you use the spa(what 5 star hotel does that??).
Clean , reception decoration , nice staff , so many TV channels , real good curtains reflecting the sun very good. No water to drink in the room Separated beds for a couples Expensive breakfast No one answering the phone in the reception for many times The rooms are so small WiFi isn't free In they end , it's very normal 4 stars hotel nothing to impress.
They wanted a print out of my receipt for the hotel booking as I booked through kayak. I didn't have a print out so caused a minor issue at checkin
Large room with King Beds and large bath with shower and amenities. Located in safe area of town . We walked to most attractions. Subway was in front of hotel - very convenient. Wonderful breakfast feast was included in our pkg. good price! Wi-fi and internet in the Hiltons was outrageously expensive. $10.40 to print check-in for air travel. We walked to Starbucks for free internet.
location nor free wifi
good location and worthy of its star rating. The renovations were not too difficult to live with but did restrict easy movemnt around the hotel. looks like these will go on for a few months yet
Location noise of the nightclub every night
Very efficient and superb location. Slow service for lobby guests and poor lunchtime cooking in Mark Brandenburg Restaurant.
Very nice place to stay Breakfast is extremely expensive.
Service and bar Internet is way way over priced, even for a business guy whose company pay for it
Nice hotel, good servic and exelent bar. No
Very enjoyable. I think that a separate shower cubicle should be provided rather than having the shower as part of the bath. The older clients, possible with arthritic joints, could find stepping in and out of the bath a shade uncomfortable.
Very good for my taste. The breakfast was wonderfull and had almost everyting. It had a very good bar (live music) for the night. I believe internet access should be free. TV should have more channels in english.
Excellent front desk service - Tip on a very good restaurant - Sant Moritz
Bedroom was excellent, good size, nice decor, great TV. Athmosphere in lobby area was buzzing.
Very good breakfast and really good beds
central location - decor, boutique feel - bar / restraunt - large rooms No, al good
I have stayed at the Grand Hotel Esplanade since it was built and it has maintained a high quality product; all rooms are comfortable and the staff is very supportive.The 100 bus stops a block away and will take you to touist destinations, get a transit pass at the train station to cover the days you will be going around. Although the hotel has enlarged the gym, it did so in removing some of the amenities such as the aroma therapy room, the juice, etc. bar, and the pool was too cold this trip. I also miss the frendly and delicious rstaurants that were previously available. Nevertheless, I would likely opt to stay there again.
Wi fi charged additional
the design, layout, view from the room and the comfort made the stay relaxing.
Nice warm feeling around hotel little bit far from city centre taxis extra cost
Comfort staying in the most important part of the city
A geat Hotel close to Brandenberg Gate and Check Point Charlie Rooms was the best comfortable and the bathroom was the best facility that I have ever seen. Food was great will go back again in time for the Kris Kindle Mart in the end of November. Greg Greenwood ECC
I had access to the executive suite which was incredible. The shower was amazing and the TV was very nice. The staff was very helpful and friendly. We felt right at home.
Great position, excellent breakfast buffet, friendly staff
Excellent location for a citytrip, near Potsdamer Platz not far from the Brandenburger Tor and the Reichstag.
We were waiting for check in and check out one hour. It is not possible in 5 star hotel, staff in the kitchen was not friendly,
Location, facilities The rooms were not cleaned weel. Children's menu: quite poor including quality of food.
Cleanliness, location Resturant was not a good value
This Marriott is like the hundreds of Marriotts, nothing special. Reikstag is 10 min walk, the main shopping area is 15 min by car. Rooms have lots of space, big windows, comfortable beds.
Nice location, just 2min.walk to the subway station. And we could see the Brandenburger gate and the parliament from the street in front of the hotel. Room was large enough to relax and very clean. The receptionist was so kind and gave much information about Berlin. Nothing.
Great location, great room, great breakfast... Not enough time to use the gym and the swimming pool...
Finding the hotel and parking Goggle maps has wrong location of hotel
Was very impressed by the care, attention to detail, and understanding of the staff at the Adlon Kempinsky Berlin. Sheer luxury not only in material terms, but in humane ones, too.
Attention to detail. The daily brunch (included in my reservation) was spectacular - the food was not only plentiful but also delicious. On my birthday, I was served champagne with breakfast. Staff. Each staff member was courteous, helpful and most importantly, dedicated to service. If they did not know the answer, they would find it for you. Spa. After my conference I booked a day at the spa - the massage and facial therapists were professional, most capable, and pleasant to spend time with. Food. The onsite restaurants had expectional cuisine and the service was equally matched. I was a guest at the hotel for 5 days/4 nights. My mini-bar was not restocked for 2 days. There were no washcloths (which Americans use); however I was able to obtain them from the spa. Each day you had to create a new WiFi password.
It was a marvellous experience from arrival to departure and I would not hesitate to recommend to friends.
The service level of your staff!!! excellent!
Location of hotel,spa drinks/meals costs high
very nice comfortable hotel.reception.food.and launge nothing
The ambiance was wonderful. I loved the tasteful decor of the room and the lobby. The location is excellent. I wish the lobby was non-smoking or you would put the smokers in their own section. I couldn't enjoy sitting in the lobby because of all the smoke and therefore missed out on spending time listening to the music and enjoying the lovely setting.
The hotel is situated in the heart of Berlin and the connection to the international Airport Tegel is very good. The quality of the food, in several restaurants they have, is good but not very good. Therefore the prices of the dishes are way to expensive.
It's truly a 5 star hotel, it makes your life better! The Bar (itself) in the lobby couldev been fancier, the hotel has A gorgeous lobby but the Bar is just ok. Ritz Carlton has a nicer bar(americain)
Kayak provided me with an amazing deal to stay at the Adlon Hotel! The room was spectacular: clean with awesome features Like temperature control, super comfortable beds (the most comfy beds I've ever had in a hotel). Breakfast was included...a stunning breakfast buffet including luxury features like Caviar...as well as champagne, Asian fried rice...a lovely buffet!! Our stay at the Adlon was unforgettable and I'm already looking forward to returning there one day! The Adlon hotel is a pricey hotel. Even the prices at the bar reflect that! Nevertheless an awesome place to stay if one likes luxury, cleanliness, and extreme friendly attentiveness from the staff!
The dining was great.
Location and helpfulness of consigiere services...landmark and historic hotel
Room was cool (no COOLING or HEAT, though!). Lobby etc cool when you weren't stuck because the elevators weren't working. The transit pass is AWESOME, however... IF you can figure out where/how you're going. SHIT INTERNET! No AC or heat! I spent most of my downtime/travel planning at the Menninger hotel about 50 metres away. FREE internet for ALL (FAST, actually works) in their bar...so spent my $ there, instead of InterSHITTY.
I liked the location, the modern decor, the very friendly staff, and cleanliness at a low price.
The location is really good. Breakfast excellent, good price. Room interior was really nice and bed was super. Next Berlin trip I will also stay with you.
Very clean modern hotel, ideal location for our 1st trip to Berlin, would not hesitate to stay there again.
Great location only five minutes from metro and train stations, shopping centres and restaurants. Hotel clean and comfortable. Reception staff very efficient. Wifi extra charge (very expensive) in rooms and only free in reception area. Hotel expensive.
Staff was amazing, wellness center beautiful Restaurants are fairly expensive
Everything. The room and meeting facilities were excellent. Nothing (well, besides the weather).
Location at Pottsdamer Platz is excellent; next to the former wall, and well located for easy access to most points in the city. Checking in on Sunday morning after a flight from the US, tends to be iffy, however, the Ritz had a room waiting for me, and were expecting me. The hotel interior is beautiful. Rooms are well appointed, large, especially for European standards, and very quiet. The bar and restaurant was excellent. Only quibble I had was with the gym: small, smelled, and illequiped.
Absolutely fabulously decorated, marvelous rooms..ranks with the best in which I have stayed, and I have stayed in nice hotels. love the heated bathroom floors. Wish it were on k'dam...but for tourist attractions, it is in a better location.
The quality of the rooms is second to none. The staff were polite and friendly. The lounge area with comfortable armchair seating and a fire was an excellent place to relax after a day's shopping. There were obviously high security guests staying and we had to walk a long way around to get back to the hotel as all the streets were cordoned off - as well as being scanned before entering. Having to explain to the police that we were staying there and had to go through was not straight forward and felt intimidating. Perhaps if we had been given some form of id other than the room key to show it would have been easier.
Location, rooms, TV screen, friendly, efficient staff Breakfast, while good, is overpriced. They should just make all rooms €15 per person per night more expensive, make breakfast inclusive, and charge the outlandish rate for non-guests. Oh, and put back roast potatoes into the breakfast menu! For those of us with cholesterol issues, all the eggs, cheese and sausages are useless, and make breakfast devoid of anything hot other than tea or coffee.
quality of breakfast quality of room service
Staff were "over the top" good. Club level had an added cost.
We were very impressed with this hotel--our room was well-appointed and spacious, the staff was amazingly professional, helpful, and friendly, and the hotel was beautiful and in a perfect location. We stayed on the club level and we really enjoyed the lounge area--the breakfast was delicious and the staff there was particularly wonderful. We would recommend the Ritz-Carlton Berlin to anyone. We thought the internet access was way overpriced. It was available in the club level, but not as wifi--you could only use their computers. We paid enough for the room and parking--on the club level I think internet should be included or at least wifi available in the lounge.
Very attentive and helpful staff in a beautiful facility. Chocolate Day special event was wonderful. The room was very nice but not warm enough. Hot chestnuts as pocket warmers are a nice touch. The heating system was not adequate for the cold weather and we had one whole day with no hot water. Breakfast is pricey.
From the moment I arrived I was greeted warmly and treated like a valued guest. The service in all areas of the hotel was the best I have experienced at any hotel. The rooms are beautifully updated with very well appointed bathrooms. Entertained clients on three occasions at the Curtain Club. Could not have asked for better service. Nicholas in the Curtain Club should be commended for a job well done. This will certainly be my go to hotel in Berlin for future stays. Not a thing.
Excelent club floor facilitioes( club lounge)
location,clean,near shoping center and historical zone the lobby not active.
We were treated like a king and his queen! None
excellent design of rooms the WiFi overpriced and of poor quality
loved the hotel and the city
good staff, food, atmosphere too high cost of internet connection additionally you can't get it for 3 days for example (max lot 24 hour)
We had a delicious breakfast. We slept in a beautiful room with all the comfort we needed. The hotel staff was very friendly, patient and helpful. This hotel deserves the five stars! Maybe a little bit too expensive for us, but we don't complain. We haven't both a well-paid job. But for once, we're happy we could sleep there one night!
the beds were incredibly comfortablr and the rooms were always immiuculate the staff did not always respond to questions or requests as needed. They seemed to need a little more training in handlinf quest requests and providing the correct information. Also the breakfasts were a little skimpy.
The Spa (Club Olympus) was very nice. The massage is recommendable. The View of the room was very limited.
Great location, close to train station, close to all of the tourist sites, close to nightlife and restaurants Floors were pretty dirty, it was a little pricey, tv acted up at times, only one shower head setting worked, no directions on how to use room ammenities such as tv, ac controls, ect
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
The staff, the balcony, the room and the aquriam.
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
service staff was very helpful and polite, above expectations room could be warmer
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
We loved the hotel...great location, beautiful decor, comfortable and clean, plus the Aqua Dom view was outstanding! We'd stay here again in a heartbeat (and we will be back!) Nothing!
Location was amazing. Lack of air conditioning, though I gather that's usual for Germany.
Gorgeous decor and incredibly friendly and helpful staff - they were so good to us! We arrived well before the check in time started and they were still able to get us settled in to our room within minutes. For some reason, we were put in a room with two single beds? But honestly, we were so jet lagged it didn't really matter. The beds were VERY comfortable as well.
Great value for my money and nice facilities.
Fully equipped, quite big hotel room.
staff were very helpful
Large, comfotable suites. If you like a traditional English breakfast this is not the hotel for you.
Rooms were large, modern, and clean. Hotel in an excellent location convenient to trains, subway, shopping, and restaurants.
Perfect studios No place to sit with buisiness partners, no lobby
Location is perfect; Sony Center across the street is very nice.
Very comfortable, very nice located, very good service
Very helpful concierge No
it is a very elegant hotel, very relaxing and confortable.
the staff spoke excelllent english and were friendly.The room was spacious and comfortable we were meeting friends who were arriving at a different time. the reception staff told each of us repeatedly that our friends had not arrived and did not pass on a message.The promised excellent restaurant was not open when we wished to use it.
Clean, comfortable and excellent location
Good location, clean room, value for the fare.
Location was very good, central, close to sites and very close to U-bahn (underground), which made the city very accessible. Information desk in lobby was very helpful and booked tickets for a show for us, gave map and directions and was very pleasant and helpful-sir, take a bow! Safe in room was very good and no charge. Comfy bed, great shower. Good all round. Didn't eat there, so cannot comment on food. Staff at initial check-in could have been friendlier, all staff after that were very helpful. We were charged €6 for large bottles of water left in the room. One would think a hotel of this standard could include this as complimentary.
location was great. room was very comfortable. no free wireless in rooms
convenience of location The toilets for the ground floor are on the first floor
location was very good
The location, the acces to U-bahn, the service
comfortable, relaxed, good service Breakfast very expensive
The location was great! Checkpoint Charlie is right around the corner and the Brandenburg gate/Reichstag is easily within walking distance (10-15 minutes). We had a Deluxe room which was on the next to top floor. It had a big walkout patio with a good view of the city (great for our dogs). All of the other standard rooms had a tiny 3'x3' balcony. The room itself was very spacious, clean, and better than I expected. And last but not least.... the breakfast buffet was probably the best I've had in a hotel in Europe while traveling over the past few years. It was wonderful and we were very pleased with our stay. I cannot think of anything bad to say about our stay.
Great hotel and got via Booking.com super price.
the special attention
I was disappointed that there was a charge to use the swimming pool, as this was one of the reasons that we selected this hotel over similar ones. The area was also not the best for sightseeing.
The Reception, Concierge and Business Centre Staff responses and the room fit-out and the breakfasts were excellent. No
The pool area was excellent. Hotel very nice and comfortable. I thiught that there should be free wifi in the guest rooms and that the breakfast should either be included or more affordable.
Breakfast selection was excellent, staff very friendly and polite, rooms very clean and spacious, bathroom spotless and excellent size Prices in mini-bar
fittness center size of room
Concierge were excellent but underestimated taxi prices to Schoenefeld airport considerably.
I thought the hotel was beautiful and the staff were brilliant, very polite and helpful. The food in the hotel resteraunts was delicious, if not a bit pricey, discovered on the last day of our stay, the hotel bar has a nice selection of food for half the price. The only gripe i had with this place was the security guards who loved to look down their nose at anyone who was obviously not a business person, or in mine and my husbands situation, had tattoos and wore jeans. The house keeping are not shy about letting themselves into your room in the evening, (even when the 'do not disturb' light is on) and trying to give you chocolates and offering a turndown service for a fee. Seeing as we were on honeymoon, you can imagine our evenings were quite disturbed.
The spa was very good. The Jacuzzi was great and the indoor pool sets such a relaxing atmosphere
the hotel is wonderfully kept and the breakfast on offer is a great selection of fresh fruit, yoghurt and bread and cold meats. Staff were very friendly and helpful throughout. The bathrooms are styled more as wet rooms which can be quite disconcerting if travellers aren't used to it, but are kept very clean.
Cleanliness, design, quality of construction, value for the money, staff. Best budget hotel chain in Europe. Will always return when I am visiting Berlin. Nothing
cleanliness of the rooms poor breakfast without diversity per day - always the same (ham or cheese!)
Very modern, warm, good value breakfast. You have to pay upfront.
Location location location! No phone in the room. Expensive internet charges.
Very comfortable! Extremely well decorated! I would definetely recommend this Hotel. The breakfast could be included...
Location and cleanliness of the room! No telephone in the room.
Very good value for money in terms of room and breakfast plus friendly and customer-orientated staff.
Good design, Great location only 6 mins walk from Ubahn, Good beds, Nicely styled, Superb shower's in the room, all round good value for money.
Very good value. Funky decor. Staff were very accomodating and friendly. The fact that the hotel could not call a taxi is problematic for business travelers. I could not get the internet to work in my room - a fatal flaw for business travelers.