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7,6
Prós: The staff (daniel) was very helpful and kind. Then the Disappointment arrived. They have decided to change the car that was promised. And give a different one. Of course I refused and then, suddenly, they have the car I was promised to be given. Shame.
Contras: Start my vacation with a better experience with the car rental company after hours of fliying
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2,0
Contras: Service was bad
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5,2
Not enough explanation of the cost and later unexpected addit charges
Prós: Smiling and kind customer care employee. Car in good condition
Contras: I rented 3 days but was charged for 4 days and I was not informed for the same total sum could use it one additional day.
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4,8
Get additional hours/days in writing BEFORE you leave
Prós: Car was clean and nice. Checkin was efficient and easy.
Contras: I was delayed several hours on my return. Every rental in America states right on the contract the charge for additional hours and days. Typically it's the same daily rate as the rental. I didn't notice they don't do that in Europe. I was paying 21 euro/day. Imagine my shock when Alamo/Enterprise said it would be 329 euro to bring it back 1 day late. That was more than 16 times the daily rate of my resevation! When I pointed out the absurdity that 1 day should cost more than my entire reservation, they agreed to come down to 120 euro. That was still 6 times my rental rate. In the end they were closed when I arrived so I had to drop it using the after hours key drop. It remains to be seen if they will do the right thing or try to gouge my for a couple of hours. It's worth mentioning that the justification for the outrages daily charge was that they were "completely sold out of cars". So imagine my shock when I dropped off the car and found over 30 clean cars ready to be rented!
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3,2
Contras: We ordered a mini car and they left us with a large one. No insurance included in the Kayak rate. Ended up being extremely extremely expensive all in all. Staff were very unprofessional.
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2,0
Contras: Service was bad
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5,2
Not enough explanation of the cost and later unexpected addit charges
Prós: Smiling and kind customer care employee. Car in good condition
Contras: I rented 3 days but was charged for 4 days and I was not informed for the same total sum could use it one additional day.
avaliação de
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4,8
Get additional hours/days in writing BEFORE you leave
Prós: Car was clean and nice. Checkin was efficient and easy.
Contras: I was delayed several hours on my return. Every rental in America states right on the contract the charge for additional hours and days. Typically it's the same daily rate as the rental. I didn't notice they don't do that in Europe. I was paying 21 euro/day. Imagine my shock when Alamo/Enterprise said it would be 329 euro to bring it back 1 day late. That was more than 16 times the daily rate of my resevation! When I pointed out the absurdity that 1 day should cost more than my entire reservation, they agreed to come down to 120 euro. That was still 6 times my rental rate. In the end they were closed when I arrived so I had to drop it using the after hours key drop. It remains to be seen if they will do the right thing or try to gouge my for a couple of hours. It's worth mentioning that the justification for the outrages daily charge was that they were "completely sold out of cars". So imagine my shock when I dropped off the car and found over 30 clean cars ready to be rented!
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3,2
Contras: We ordered a mini car and they left us with a large one. No insurance included in the Kayak rate. Ended up being extremely extremely expensive all in all. Staff were very unprofessional.
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