Hidden fees. Bad practices.Contras: That there was no mention nowhere when I was booking my flight that I was supposed to pay 115 USD for checking 1 bag. really bad practices. I won’t use this airline anymore.
Prós: nothingContras: having proper maintenance on their old airplanes . Help their costumer if for techincal issue you had to cancel a flight for more then a week from miami to paris sept 18 /2019
Contras: At the time listed for boarding, there was still no information on the screen, which was anxiety-inducing. This meant that in instead of being able to leave our portion of the terminal (where there was no restaurants), we stayed there to make sure we didn't miss any information about changes.
Prós: The crew was very kind
Prós: The crew was helpful and I was not lost as to what was happening, they were polite in dealing with us even though we missed our flight because air Antilles.
Contras: The TV's were unresponsive, so the person behind me kept poking at the screen and hence at my head at various points during the flight
Prós: Your priceContras: Was not clear that luggage is not included Paying for luggage online was very confusing and not straight forward On board touch screens do not work well
Contras: Didn’t have to pay a bag fee from Miami to Paris but had to pay 100€ each for two bags to come back?? Extortion and infuriating. Most likely will never use you guys again.
Contras: Too high a price to pay for my suitcase. $130 for one trip is excessive.
Contras: The experience at the airport for check-in was terrible. The website would not allow advanced baggage check-in so we were forced to pay full price for an additional price of 100 euro (unbelievable) and then the credit card machines were not working so we were expected to go and find cash to pay.
Flight was delayed by an hourPrós: The help from the crew was okay.Contras: The fact that the flight was delayed by an hour.
Contras: Boarding process was awful in Montreal and with the busss to plain. Not good entertainment system or selection.
Tiny seatsPrós: Friendly crew, decent food and beveragesContras: Very tiny seats - knees touching the seat in front of me the whole time.
Nice flight although immigration and security in Dakar was a nightmarPrós: Nice new plane, good staff, OK foodContras: It was much too cold overnight. The music that is played live is not to everyone's liking. Better play it softer and have something without singing - it became very annoying.
Contras: The flight was over two hours late, very unorganized and crowded and too cramped and uncomfortable. My entertainment unit didn't work.
It gets you there, but...Prós: Seats were fairly comfy.Contras: it is a leased Airbus that is really showing its age... They handed out iPads for entertainment rather than use the antiquated "in seat" system. No overhead lights on the aircraft. Also, late departure.
Good flight to ParisPrós: Food and service were good. Seats were comfortable and they had modern led panels with up to date entertainment.Contras: Late boarding