Hotéis em Charlottenburg, Berlim

Prós: the location is very nice

Contras: It’s little old, you feel the room is old

Prós: Everything, we asked to change rooms after the first night as the bed was not comfortable. Our second room was perfect. Great breakfast and great location.

Contras: Nothing

Prós: The staffs are nice and the bed is super comfortable

Contras: Nil

Prós: Very good breakfast. T he location was excellent.

Contras: The closet door was difficult to manage, nothing more.

Prós: The location of the hotel was excellent

Contras: The hotel did not provide complementary water on daily basis only on the first day. Early check in was not possible . I checked in at 14:39 although I arrived at 11:30 The rooms I was given were in the lower floor where the view was blocked by other building

Prós: Nice, clean and good looking one and good breakfast

Contras: I've had higher expectations from a Luxury room.

Prós: Excelent bath, very cozy, comfortable bad

Contras: I would like more green staff for breakfast

Prós: Staff

Contras: Not good replacement of toiletries, coffee, milk

Prós: Clean. Modern. Staff very friendly. Brilliant location. Room was well appointed.

Contras: Breakfast too expensive. Bar too expensive.

Prós: Best location and helpful staff

Prós: No surprises, good or bad. Very good location. Room was nice. Shower had great water pressure. "Free" internet isn't free because you need to pay a small fee unless you are very minimally using it.

Prós: Clean, tidy, large rooms, great shower, high standard of accommodation

Contras: A little noisy

Prós: Nice rooms, all what you need. Very Hipp bar and Restaurant. The lobby is something special. The breakfast ist expensive but good and fresh. The staff and customer service is good.

Contras: The gym is small and not very Hipp.

Prós: Chose Hotel Zoo for a business conference, with attendees arriving from different parts of the world. The hotel experience exceeded our expectations...beautifully appointed, public spaces with large comfortable guest rooms and outstanding meeting facilities. The staff were friendly, helpful and extremely accommodating. The restaurant and bar areas were fun spots to unwind at the end of each day.

Contras: While hotel premises were designated as non-smoking, the external courtyard smoking area was adjacent to some guest rooms with lingering aftereffects from smokers.

Prós: Roof top bar was a excellent hidden experience

Prós: Location was great, it is a very nice part of Berlin. Comfort in the room and facilities were excellent. Service in the room (frequency of room visit by the cleaning personnel) is appropriate. WiFi works great.

Contras: The hotel is too expensive for the service offered. It does not exceed much cheaper hotels in Berlin where I was. For example, breakfast buffet is no different and double the price. Also, the colleague had a strange stain on the bathroom door when she entered the room. Another colleague was placed in a room where the loud music was heard from the bar until late at night - it is not acceptable for business stays. He was moved to another room, but still we selected that the trip is business related and staff should have allocated a quiet room in the first place. When leaving, we got a (false) complaint at the reception that the hair conditioner bottle is missing in one of the rooms. I mean ... in a hotel of that price you count shampoo and conditioner bottles? It is an expendable good. Even if it were missing, it is supposed to be changed when another guest comes. Actually, this complaint made me realize that maybe they do not change those bottles, so you use the same bottle someone else used before you. Is it hygienic?

Prós: The room was very comfortable, with an enormous bed, and nice shower products.

Contras: Staff. Extremely condescending, and not helpful at all for a 5* hotel.

Prós: everything

Contras: Noisy hotel, had to move room for noise issues, I had to put pressure to change rooms, that happend. next nights were excellent.

Prós: Design, Restaurant, Bar, Roof Bar

Contras: Breakfast with medium choice of dishes, we must pay for some dishes which are free in other hotels

Prós: Absolutely charming hotel, attentive staff, fabulous design. I felt comfortable as a lone businesswoman, the food was excellent and a lovely breakfast. Can't fault this hotel - I will definitely stay here again!

Contras: I can't find fault with the hotel at all.

Prós: I loved the decor in the hotel which is so amazing, location and some saff were helpful.

Contras: I was asked to provide a card hold payment for 300 euros 'incase of incidentals' during my stay. Note I had paid for my room in full prior to arrival.This hold would be cancelled at the end of my stay. Afew customers checked in the same time as I did and none of them were asked to provide this so I am curious as to what criteria is used to determine who was asked for 'hold' payment for incidentals.Hopefully not just ppl of a certain skin tone. Also the hotel system doesn't seem to be integrated with booking.com. I had to explain that I had paid for breakfast but this didn't reflect in their system.

Prós: The lobby was very cool and the location is perfect. We loved the breakfast.

Contras: The staff in the reception was a bit stiff and not very welcoming. However the breakfast staff were wonderful and friendly.

Prós: Everything was amazing

Contras: Nothing

Prós: The location of the hotel is simply perfect. You can go to Ku‘damm which is one of the biggest shopping districts in Berlin. It’s close to the zoo and the train station. The staff were really friendly and helpful. The room is clean and modernly decorated. There were even an iron and an ironing board, which was really useful.

Contras: Nothing

Prós: Great and very friendly service. The rooms are fairly small but comfortable and clean.

Contras: The coffee machine and cups were dirty and do not invite to have a cup.

Prós: The staff arr friendly and the room was quiet

Prós: Excellent service. Very close to the zoo. Near to the train station. Close to supermarket.

Contras: -

Prós: Great location, near zoo station.

Contras: Rooms quite cramped, not hugely clean. Too much clutter, furniture too big for the rooms.

Prós: Bathroom and bed were great, no issues there.

Contras: Small desks, had trouble working on my laptop. Also quite a few smudges on the wall and on the carpet in the hallway.

Prós: Nice place to stay for a night, fits the price.

Prós: staff at reception was the nicest for a long time, friendliness pure

Contras: only downside: request to drop my luggage 3h earlier into the room was responded with an "offer" to pay shedloads of money to be allowed to do so

Prós: It's really modern hotel with modern interior. There is a big bed with several pillows and mattresses, an iron, a safe, a minibar, a hairdryer in the standard room. The hotel is really close to the big transport hub - Zoo garden with subway (U) and S and DB trains.

Contras: Room service was a bit bad. Room cleaning quality was bad. A maid sometimes forgot to give us new towels, a glass or a cup. However, all this problem were solved fastly by receptionists.

Prós: Very polite and helpful staff Good breakfast Excellent location Comfortable bed

Contras: Extremely small room Cleanliness not as expected

Prós: Silence room, great hotel! Perfect for family with children.

Prós: Location, very comfortable matrace.. Easy check in and check out.

Contras: There was no toilet separated from bathroom. Bathroom has only glass door. You can hear voices from corridor.

Prós: good location,beautiful lobby

Contras: one reception is not qualified but others are good

Prós: the location is very good. walking distance to shopping restaurants at night. I rented a bike from the hotel that was very practical going to work every day. the rooms are very nice

Contras: normally I have a nespresso machine in the room this time I didn’t. I asked for it but they didn’t bring it

Prós: Great bed and bedding

Prós: The decor of the hotel and the staff.

Contras: The hotel didn't have staff to help with luggage.

Prós: Location, the room in general is spacious. It is my second time here.

Contras: It would be great to have more light in the room.

Prós: Location was great, and it was a relatively clean and comfy hotel.

Contras: The service was not good. It took me over 30 minutes to check in for no discernible reason

Prós: Exellent hotel, amazing lobby, clean , very big rooms , staff exellent, service exellent

Contras: Location not in center

Prós: Good location! Breakfast is fantastic!

Contras: We lived for five nights, but the light of toilet were shut down. No one can fix it, we need to shower in the dark. When it happened second time, still not one could restored. No any solution and not good experience with service!

Prós: Loved the position of Hotel..all with in walking area..just perfect

Contras: I got charged for a Haribo from minibar that i never had..It is not for 3.17 euros it is the principe. Got all red and embarrased dor something i didnt do.The worst experience in my life. So sad since majority of Hotel was a great experienca but i will definitelly never be back to this hotel again.