Hotel was very well located. Close to main attractions, food and shopping and half a block from train station. Staff was helpful. We arrived early after a long train trip and they were able to acomcomodate us. Room was nice too. Room was very hot. We could not turn the heater down. We notified the hotel staff and they were able to lower the temperature a little bit but it was still warm. I woke up with a headache every day. It was the only inconvenience.
Location Close to Friedrichstreet station Hotel Room should be cleaned better. We found dust on the floor and desktops near the bed. Courtesy of the reception staff can be Improved by simply saying 'Hello' when entering the Lobby.
Location, cleaniness, staff ambiance None
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
Bed, Wifi, Staff
Breakfast Their systems was break down when we arrived the otel, and reception clerks was not experienced people.
Location, clean Movies option on TV didn't work even after staff member came to the room to reboot. The only option they gave was to switch rooms. Hot chocolate extremely overpriced at €7.50
Confort, location, reception. Comunication by phone, by occasion of reservation, was very good Nothing specific. I did not receive confirmation of my reservation through the internet and had to call the hotel.
The internet should be improved as one had to log into wifi again and again several times a day, even if you had not left the hotel. The booking did not come through for 48 hours. The hotel is conveniently located in Berlin, has comfortable rooms and a nice breakfast, with vegan options.
Location The bathtub filled with water up to my ankles and drained really slowly
The hotel is located just opposite the train station. It's a very happening area of the city with many restaurants. The rooms are great with all the facilities you would require. The staff are very helpful and warm. Nothing. Perfect hotel for a base in Berlin.
Excellent location, in the same block of the Underground station and opposite the train station. Main attractions are within walking distance. Staff was friendly and we could agree a late check-out. Nothing
One of the best hotels I have ever stayed at. Perfect in every way. I had the worst hamburger I have ever had at the bar downstairs.
Service was very good It was a cold hotel everything was just functional.
Spacious room. Quiet. Location not quite near busy metro.
Welcoming, very good location indeed (1 minute from S-Bahn, Hackescher Markt, Alexanderplatz, bus stops, cathedral, etc... yet extremely quiet), comfortable and quiet room. Room was a bit small, but it was a single so I'm used to this kind of thing and it was better than most.
Staff members greeted us warmly and the lobby looked very luxe, so it was a good first impression. We found the room and bathroom to be very clean and of a good size for two people - not spacious, but pretty similar to most American budget chain hotel room sizes. The bathroom had a large countertop area for toiletries, and it was great to have some chairs in the room, too, so we didn't have to sit on the bed all the time. Sure, the carpet looked worn, but nothing else looked shabby and it didn't affect our comfort level at all. We always hung the "do not disturb" sign on the door overnight and were never bothered by housekeeping. Plus, the location was perfect - a block in one direction to the metro, and a block in the other direction to the bus. It was extremely convenient to get around, and close to plenty of restaurants, shops and things to do and see. We got an excellent deal on .Price..line. and were very happy with our stay. The water temperature in the shower fluctuated a bit during peak showering times. Also, the mattresses were harder than I'd like and thus not that comfortable for me, but that is subjective. Pillows were quite flat, but they happily sent us more when we asked.
I liked the pool and that they had bikes for rent. It was close to a lot of things which was very nice. Housekeeping woke us up every morning at 10 am. When I'm on vacation I don't want people coming into my room and waking me up. Any other hotel I've stayed in they don't start housekeeping until noon or so but I guess that's how it is here in Germany. The shower wasn't draining but they fixed that the last day we were there.
Roomy and pleasant Very small parking spaces
Position, size of the room, mini-kitchen in the room. Never stay in this hotel on Friday-Sunday! You will be awaken at 2-3a.M. by the awful voices of hundred teenagers from the street. Usually they drink in the bar at first and then go outdoors to continue relaxing (till 5-6a.M.). No police to stop them!!!
Location, warm and polite attitude of staff. N/A. Everything was fine!
Good position, very clean, nice staff small room, bed on the corner
Really great staff, great views, centrally located, I recommend it.
The modern design. Good breakfast. Friendly staff. Wasn,t possible to get the room totally dark, even if there was blinds. The automatic system with the curtains gave a few surprises. There was not a full menu at sunday evening at the restaurant, just snacks. The information in the folder in the room and in the elevator didn't tell us that.