the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
Location was amazing. Lack of air conditioning, though I gather that's usual for Germany.
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
The staff, the balcony, the room and the aquriam.
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
We loved the hotel...great location, beautiful decor, comfortable and clean, plus the Aqua Dom view was outstanding! We'd stay here again in a heartbeat (and we will be back!) Nothing!
aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
service staff was very helpful and polite, above expectations room could be warmer
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
modern hotel, spotlessly clean and comfortable in the heart of the city. very good value and the option of a continental breakfast in the bar, at 7.50 was really good. could not get the wifi to work on my iPad but there was a business area with 4 computers anyway for free. Highly recommended.
Standards of finish and cleanliness exceptionally high. Nice rooms - well equipped. Whilst the bar staff were nice, they were unable to mix cocktails! The Negroni cocktail is made of one part gin, one part vermouth rosso, and one part Campari, garnished with orange peel. It is considered an apéritif.
Location, staff, room add spa! :)
good location close to key attractions in Berlin plus discrete and competent service
comfortable location, style design, free of charge of standard number on superior, friendly staff. expensive breakfast
Location The bathtub filled with water up to my ankles and drained really slowly
Very good location - good access to the city center and the tourist attraction, quiet and sophisticated surroundings. Very good facilities at the price.
The internet should be improved as one had to log into wifi again and again several times a day, even if you had not left the hotel. The booking did not come through for 48 hours. The hotel is conveniently located in Berlin, has comfortable rooms and a nice breakfast, with vegan options.
You made us feel special! nothing
Excellent staff and hotel and great value for money. Nothing was too much trouble and the staff response to our queries was instant. We had to plug in the ariel of the tv ourselves and the telephone wasn't plugged in. No clear instructions on how to contact Reception since the booklet said one number when it was in fact another one
The hotel is very central. The rooms are simple, clean, good area, with a nice design flavour. Very central - nice restaurants and bars near the hotel. 2 duvets in one king size bed. Had to ask to refill the soap vessel and water in the room.
Clean room, wifi, good breakfast, good price, good staff
The position of the hotel is great and the room was clean and comfortable.The breakfast we excellent.
Convenience to museums and S-bahn You insisted on 50 euros for a 2-hr delay in checkout, which we chose to avoid at great inconvenience to our departure
Good location (in 3 minutes away from museums' island and Berlin's Dome), very tasty breakfasts, responsive staff
location,quiet,breakfast our second room (for our friends) was dark and small but quieter
Welcoming, very good location indeed (1 minute from S-Bahn, Hackescher Markt, Alexanderplatz, bus stops, cathedral, etc... yet extremely quiet), comfortable and quiet room. Room was a bit small, but it was a single so I'm used to this kind of thing and it was better than most.
Very convenient for transport to sites, shopping etc. Very close to good restaurants, bars and other evening entertainment. Staff were friendly and helpful and the meal we had in the hotel was really good too.
central location, reasonable price no bath tub, internet expensive
Location and price Furniture ( looks cheap)
Spacious room. Quiet. Location not quite near busy metro.
the situation, comfortable beds, clean, good breakfast and timetable
Nice to make a quick meal and eat on the balcony. The Nesoresso machine was overpriced and capsules were not replenished as promised.
Getrenntes Wohn- und Schlafzimmer (mit Kleinkind ideal). Großes Badezimmer mit Badewanne, Waschmaschine und Trockner. Küchenzeile gut ausgestattet. Alles sauber. Ideale Lage für Städtereisen. Bequemes Bett. Sofa war sehr unbequem!
Location, warm and polite attitude of staff. N/A. Everything was fine!
location was great, breakfast was very good, and staff was very friendly
Helpful staff Good location close to centre and S-Bahn Tram depot outside front door means noise for rooms at front, double glazing fine, but if hot, need windows open!
location small room
nice location/ good beds/friendly people
The staff were outstandingly helpful, the rooms clean and comfortable, and its central location was excellent for sightseeing. Many attractions were within walking distance and there were bus and rail stops nearby. Outside rooms are noisy and the rooms overlooking the internal courtyard are more expensive.
Very helpful staff, very pleasant room (for nights 3 and 4) and excellent breakfasts. Small and noisy room first 2 nights (hotel was full)
The central place of the hotel. The very kind personal. A wonderfull breakfest.
Good position, very clean, nice staff small room, bed on the corner
I had a very good time there. Love the breakfast in particular!
Staff is friendly, rooms are tastefully done and clean, breakfast is tasty Rooms were a bit small
The hotel is easily accessible by public transport and was centrally located so I could walk to both the Berlin sites and the office. The rooms are a bit small and so is the bathroom, but that might be a Berlin thing. All in all, positive experience though.
I got a "Dom view" suite. It is large and had a terrific view of the Berlin main cathedral. large comfortable bathroom. The lounge downstairs has a fireplace that is Going every night. Great place to relax and have a whiskey. Breakfast in the restaurant is also excellent. I've rented the regular rooms before and they are small. The suite is worth the extra cost. Beds have two small half comforters, one for each person. Would brew way better if it had a single large one. But that seems like something that is normal for German hotels.
location, quality, the smell some rooms face the tram lines which are noisy at night
Great location, very new facilities, good value, spacious rooms. Restaurant staff wasn't the greatest but not bad for Berlin standards.
The location is great, very clean, staff was great, and property was kept up. Hackescher Markt is a good area with shopping and restaurants, weekly markets Thursday nights and Saturday, and a S-Bahn stop to easily get anywhere in Berlin. I had room facing the street and it was a bit noisy, try to get a room facing the courtyard. The "king" bed was two twins push together with a seam down the middle :(
Great location, nicely decorated, cozy bar and public facilities, great breakfast.
Cozy boutique hotel in a great location. Very friendly staff. Excellent value. Great breakfast. Wifi top notch.
Location - very convenient and close to transportation and shops Right near Museum Island Rooms are very small