Prós: The crew is good and the seat is comfortable as it's the business classContras: The food can be more fresh or tasty if they're from australia
Comfortable seat and friendly servicePrós: Flew from Vancouver to Qingdao and despite my concerns after reading earlier reviews, the flight was great! The seat was comfortable and reclined enough that you could actually sleep. I think I was one of very few non-Chinese passengers on board and there was a bit of a language barrier, but the staff was super friendly and accomodating.Contras: I ended up with a middle seat, but the seat was comfortable and roomier than normal, so it wasn't so bad.
Prós: Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.Contras: Choice of music and movies very limited, and those vy average quality. Food vy average.
bad transferContras: Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.
Prós: Nothing, it was extremely annoying.Contras: Because of the two hour delay, I was going to miss my next flight. I told the flight attendant about my problem. She said that it would be fine, and they would help me once I landed. That didn't occur. I got through customs and rushed to the airline desk. They then told my that my connection flight had been delayed. I went through security, and I sat next to my gate. For hours it said delayed, but didn't give a new time. I asked the staff, and they said later. After four hours, I asked again, and they told me that the flight had left. I asked another staff member, who told me that the flight had been canceled, and I needed to get a new ticket. I never got an answer as to whether the flight had been canceled, but I was not going to leave Xi'an that day. They sent me to a hotel, which was more than 20 minutes away from the airport. In the morning, the airport transport was late, which caused even more stress. To top all of this off, I had to go to three different people for my ticket because there was some unknown problem.