Avaliações de viajantes
AVALIAÇÃO GERAL
5,9
OK
Baseado em 85 avaliações
Nota geral
5,9
Embarque
5,8
Conforto
6,1
Tripulação
7,3
Entretenimento
4,4
Comida
5,5
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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4,5
Prós: not much
Contras: on time departure
avaliação de
-
8,0
Prós: On time, direct flight.
avaliação de
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7,0
Contras: More leg room would have been nice. I'm 6' which usually isn't a problem, but I didn't really fit in these seats. Everything else was good, so not a big deal for a short flight.
avaliação de
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8,0
Prós: We got there.
Contras: Plane is old. Seats are very close together. I’m 5’6 and my knees hit.
avaliação de
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6,0
Prós: It got us there.
Contras: We did not receive an email for online check in so had to pay extra at the airport.
avaliação de
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8,0
Surprisingly Good
Prós: Price. The plane was in good condition. The check-in was fast.
Contras: Nothing, considering it is a budget airline
avaliação de
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2,0
Contras: No one from Andes let us know that the flight was 4 hours delayed (scheduled for 8:45pm) and the airline employees were rude. They ended up giving us dinner vouchers but we couldn’t use them until after 12am, which was past the time that we were supposed to have landed in Buenos Aires. Andes is the worst airline ever.
avaliação de
-
3,0
Double charged for same flight
Prós: Booked through Kayak and was double charged for the same flight. When I asked Kayak to help they sent me to the airline to disput the case. The airline says its kayak who has to deal with it. Bottom line you might get a great deal but if things go wrong kayak will not help you. I’ll meve use them again.
avaliação de
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7,6
Prós: Hi we had problem.one of my passenger never flu Whit us passport issue .the company .The Andes release the money to kajack so can u refund the money to my credit card ..also the flight to iguazu was horrible weather issues....
Contras: Flight back to aeroparwue was very smooth .thank you
avaliação de
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7,3
Satisfactory
Prós: On time flight despite weather activity
Contras: The electricity went out as I was trying to check in. They charged me 200 pesos for online check in.
avaliação de
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10,0
Prós: Personal very good.
Contras: I did.no like the delay in taking off.the flight.
avaliação de
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4,6
Contras: PRICELINE IS BULLSHIT AND A FRAUD
avaliação de
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4,6
Lost bag and incorrect tickets
Prós: Nice staff
Contras: Our bag has gone missing so now we have no clothing and toiletries. We were never sent etickets. When we went on the airline's website to check in we only got tickets for half of our journey. At the airport we were issued new tickets which were also only for half a journey so we had to queue again to get new tickets.
avaliação de
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2,6
Delays with no information
Prós: Nothing
Contras: Firstly, upon arriving at the airport we were told we had to pay 200 pesos each for not checking in online, despite having no prior warning of this. The check in process was extremely long and slow - at least a hundred passengers were still queuing 30 mins before we scheduled to depart. We were then 2.5 hours delayed with no explanation given. Staff continually told us false information about boarding time, and when we were finally able to board, the whole process was chaotic and poorly managed. The plane was also incredibly old and uncomfortable.
avaliação de
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8,0
Prós: Staff were fantastic!
Contras: There was an issue with the online check-in system which caused some people delays.
avaliação de
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8,4
Prós: I thought the crew were fantastic. And I was very appreciative of the fact that we were given food for such a quick flight.
Contras: There was an issue with the online check-in. I had to buy a seat when I went to the online check-in as there were no free seats available. Which is rubbish in the first place as opting to buy a seat is fine but being forced to with no other option is not at all what I paid for. As it happens I decided to go through with payment anyhow as it seemed like the easiest way to get through the process only to be given the option of visa or American express only and I only have a mastercard. 'Fine' I thought, I'll pay at the airport. I arrived early to do so only to find out that I couldn't pay and therefore could not check-in. Myself and a number of other passengers had the same issue. I was very lucky as I was a solo traveller and there was one seat available on the flight but I think everyone else had to wait several hours for what was essentially a computing issue. The staff were amazing during this process, I have no qualm with the service of people whatsoever but the technology seems a little unreliable.
avaliação de
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5,3
Difficult check-in
Prós: The flight was ok to good: on time, snack provided, etc.
Contras: We couldn't check in online because we had to pay a charge for checking a suitcase, they only took Amex or Visa as payment (my cards are all MC), and the payment information required an extra date that I couldn't figure out. AND they charge $120 pesos extra per person for checking in at the airport! We didnt have assigned seats, so went to the airport early to check in. We actually were given seats in an exit row after much discussion between the airline rep and the boss... I assume because the plane was full and those are more expensive seats. We ended up having to pay $800 pesos each to check in and to check a small carry-on size bag.
avaliação de
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6,6
Well done!
Prós: Friendly crew. Enough room for legs. Like lining up for boarding by getting in line.
Contras: All carb snack. Lack of announcement for boarding in English.
avaliação de
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5,0
Afraid of a little rain
Prós: Our plane sat on the tarmac in the rain when we should have been boarding. They waited an hour for a jetway to open up so we wouldn’t get wet. Of course missed connections ensued.
Contras: Get some umbrellas. It rains in the jungle.
avaliação de
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4,0
Contras: Chaotic check in and doesn't get much support from other ground crews
avaliação de
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7,6
Prós: Great staff, clean plane, nice snack
Contras: Boarding was a mess. Need a more structured boarding process.
avaliação de
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4,3
Contras: Get some air conditioning! We sat on the tarmac for 40min roasting in 35degree weather.
avaliação de
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2,6
Retrasos injustificados
Prós: Nada. Nos Mataró. De calor, sin AC. SE RETRASARON 2,5 hs!!
Contras: Siempre hay retrasos. 2,5 hs de demora para un vuelo de 45 min. ninguna explicacion ni disculpas.
avaliação de
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3,0
Stupid airline
Prós: Flight attendants were friendly.
Contras: Flights were delayed with zero information; no clarity on where to board; everything was super slow; plane was dirty
avaliação de
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7,2
Prós: The flight was on time.
Contras: The plane was a little shabby. The seat very uncomfortable.
avaliação de
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2,0
Prós: Nothing
Contras: Flight was two hours late, snacks terrible, plane extremely old, air con up too high was freezing
avaliação de
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3,6
Prós: The flight crew was friendly and kind.
Contras: 1) Arrived 1.5 hours before local flight. Check in took so long and was so disorganized that we got to the gate at exactly departure time. 2) The we didn't depart for an hour. 3) the plane was dirty: stained seats and spills.
avaliação de
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2,3
Contras: Super crowded and disorganized boarding. Took off late due to disorganized boarding process.
avaliação de
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3,0
Late and confused
Contras: Iguazu was pure chaos trying to board the plane. We were given hand written tickets with none for our connection to salta and where told we had to get our tickets to salta once we were in Buenos Aires. The flighty ended up leaving almost an hour late.
avaliação de
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3,0
Rushed with no bags
Contras: We arrived in Buenos Aires an hour late. We had to run down to the ticket counter to get the tickets for the connecting flight. We were once again assured our bags were checked through. We then had to run up the boarding area and cut everyone in line at security to make it in time. Once we made it to salta our bags did not. Fortunately they did on a later flight but still a big inconvienece.
avaliação de
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8,0
Good flight, terrible check in process
Prós: Got upgraded to an exit row because my legs were too long for the last row in the plane. Free snack on board. Friendly flight attendants.
Contras: I was in like for almost 2 hours to check in. The flight was late. Cyber cost to check a bag in is too expensive.
avaliação de
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2,0
Contras: Flight delayed three hours.
avaliação de
-
2,0
Crappy Airline
Prós: The price
Contras: Everything else other than the price. Delayed, canceled, shitty customer service, poor communication...
avaliação de
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2,3
Very Bad
Prós: Nothing
Contras: The communication from the staff at check-in was sub-par. The flight was delayed and, again, communication almost non-existent. This is the first time I've seen a plane's cabin covered in old gum. The floor, seats, food trays, all had gum on them. The plane itself seemed old and troublesome at times regarding the safety and durability.
avaliação de
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7,3
You get what you pay for
Prós: Small snack provided Smooth flight
Contras: Late departure
avaliação de
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2,6
Contras: Fligt canceled
avaliação de
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7,6
Prós: Spacious seats.
Contras: Movies/TV - could not hear -- volume too low.
avaliação de
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7,3
Prós: Good service, friendly staff
Contras: Seats are way too close to each other. No legroom.
avaliação de
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8,0
Prós: On time, direct flight.
avaliação de
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7,0
Contras: More leg room would have been nice. I'm 6' which usually isn't a problem, but I didn't really fit in these seats. Everything else was good, so not a big deal for a short flight.
avaliação de
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8,0
Prós: We got there.
Contras: Plane is old. Seats are very close together. I’m 5’6 and my knees hit.
avaliação de
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8,0
Surprisingly Good
Prós: Price. The plane was in good condition. The check-in was fast.
Contras: Nothing, considering it is a budget airline
avaliação de
-
7,6
Prós: Hi we had problem.one of my passenger never flu Whit us passport issue .the company .The Andes release the money to kajack so can u refund the money to my credit card ..also the flight to iguazu was horrible weather issues....
Contras: Flight back to aeroparwue was very smooth .thank you
avaliação de
-
7,3
Satisfactory
Prós: On time flight despite weather activity
Contras: The electricity went out as I was trying to check in. They charged me 200 pesos for online check in.
avaliação de
-
8,0
Prós: Staff were fantastic!
Contras: There was an issue with the online check-in system which caused some people delays.
avaliação de
-
8,4
Prós: I thought the crew were fantastic. And I was very appreciative of the fact that we were given food for such a quick flight.
Contras: There was an issue with the online check-in. I had to buy a seat when I went to the online check-in as there were no free seats available. Which is rubbish in the first place as opting to buy a seat is fine but being forced to with no other option is not at all what I paid for. As it happens I decided to go through with payment anyhow as it seemed like the easiest way to get through the process only to be given the option of visa or American express only and I only have a mastercard. 'Fine' I thought, I'll pay at the airport. I arrived early to do so only to find out that I couldn't pay and therefore could not check-in. Myself and a number of other passengers had the same issue. I was very lucky as I was a solo traveller and there was one seat available on the flight but I think everyone else had to wait several hours for what was essentially a computing issue. The staff were amazing during this process, I have no qualm with the service of people whatsoever but the technology seems a little unreliable.
avaliação de
-
6,6
Well done!
Prós: Friendly crew. Enough room for legs. Like lining up for boarding by getting in line.
Contras: All carb snack. Lack of announcement for boarding in English.
avaliação de
-
7,6
Prós: Great staff, clean plane, nice snack
Contras: Boarding was a mess. Need a more structured boarding process.
avaliação de
-
7,2
Prós: The flight was on time.
Contras: The plane was a little shabby. The seat very uncomfortable.
avaliação de
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8,0
Good flight, terrible check in process
Prós: Got upgraded to an exit row because my legs were too long for the last row in the plane. Free snack on board. Friendly flight attendants.
Contras: I was in like for almost 2 hours to check in. The flight was late. Cyber cost to check a bag in is too expensive.
avaliação de
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7,3
You get what you pay for
Prós: Small snack provided Smooth flight
Contras: Late departure
avaliação de
-
7,6
Prós: Spacious seats.
Contras: Movies/TV - could not hear -- volume too low.
avaliação de
-
7,3
Prós: Good service, friendly staff
Contras: Seats are way too close to each other. No legroom.
avaliação de
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4,5
Prós: not much
Contras: on time departure
avaliação de
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6,0
Prós: It got us there.
Contras: We did not receive an email for online check in so had to pay extra at the airport.
avaliação de
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2,0
Contras: No one from Andes let us know that the flight was 4 hours delayed (scheduled for 8:45pm) and the airline employees were rude. They ended up giving us dinner vouchers but we couldn’t use them until after 12am, which was past the time that we were supposed to have landed in Buenos Aires. Andes is the worst airline ever.
avaliação de
-
3,0
Double charged for same flight
Prós: Booked through Kayak and was double charged for the same flight. When I asked Kayak to help they sent me to the airline to disput the case. The airline says its kayak who has to deal with it. Bottom line you might get a great deal but if things go wrong kayak will not help you. I’ll meve use them again.
avaliação de
-
4,6
Contras: PRICELINE IS BULLSHIT AND A FRAUD
avaliação de
-
4,6
Lost bag and incorrect tickets
Prós: Nice staff
Contras: Our bag has gone missing so now we have no clothing and toiletries. We were never sent etickets. When we went on the airline's website to check in we only got tickets for half of our journey. At the airport we were issued new tickets which were also only for half a journey so we had to queue again to get new tickets.
avaliação de
-
2,6
Delays with no information
Prós: Nothing
Contras: Firstly, upon arriving at the airport we were told we had to pay 200 pesos each for not checking in online, despite having no prior warning of this. The check in process was extremely long and slow - at least a hundred passengers were still queuing 30 mins before we scheduled to depart. We were then 2.5 hours delayed with no explanation given. Staff continually told us false information about boarding time, and when we were finally able to board, the whole process was chaotic and poorly managed. The plane was also incredibly old and uncomfortable.
avaliação de
-
5,3
Difficult check-in
Prós: The flight was ok to good: on time, snack provided, etc.
Contras: We couldn't check in online because we had to pay a charge for checking a suitcase, they only took Amex or Visa as payment (my cards are all MC), and the payment information required an extra date that I couldn't figure out. AND they charge $120 pesos extra per person for checking in at the airport! We didnt have assigned seats, so went to the airport early to check in. We actually were given seats in an exit row after much discussion between the airline rep and the boss... I assume because the plane was full and those are more expensive seats. We ended up having to pay $800 pesos each to check in and to check a small carry-on size bag.
avaliação de
-
5,0
Afraid of a little rain
Prós: Our plane sat on the tarmac in the rain when we should have been boarding. They waited an hour for a jetway to open up so we wouldn’t get wet. Of course missed connections ensued.
Contras: Get some umbrellas. It rains in the jungle.
avaliação de
-
4,0
Contras: Chaotic check in and doesn't get much support from other ground crews
avaliação de
-
4,3
Contras: Get some air conditioning! We sat on the tarmac for 40min roasting in 35degree weather.
avaliação de
-
2,6
Retrasos injustificados
Prós: Nada. Nos Mataró. De calor, sin AC. SE RETRASARON 2,5 hs!!
Contras: Siempre hay retrasos. 2,5 hs de demora para un vuelo de 45 min. ninguna explicacion ni disculpas.
avaliação de
-
3,0
Stupid airline
Prós: Flight attendants were friendly.
Contras: Flights were delayed with zero information; no clarity on where to board; everything was super slow; plane was dirty
avaliação de
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2,0
Prós: Nothing
Contras: Flight was two hours late, snacks terrible, plane extremely old, air con up too high was freezing
avaliação de
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3,6
Prós: The flight crew was friendly and kind.
Contras: 1) Arrived 1.5 hours before local flight. Check in took so long and was so disorganized that we got to the gate at exactly departure time. 2) The we didn't depart for an hour. 3) the plane was dirty: stained seats and spills.
avaliação de
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2,3
Contras: Super crowded and disorganized boarding. Took off late due to disorganized boarding process.
avaliação de
-
3,0
Late and confused
Contras: Iguazu was pure chaos trying to board the plane. We were given hand written tickets with none for our connection to salta and where told we had to get our tickets to salta once we were in Buenos Aires. The flighty ended up leaving almost an hour late.
avaliação de
-
3,0
Rushed with no bags
Contras: We arrived in Buenos Aires an hour late. We had to run down to the ticket counter to get the tickets for the connecting flight. We were once again assured our bags were checked through. We then had to run up the boarding area and cut everyone in line at security to make it in time. Once we made it to salta our bags did not. Fortunately they did on a later flight but still a big inconvienece.
avaliação de
-
2,0
Contras: Flight delayed three hours.
avaliação de
-
2,0
Crappy Airline
Prós: The price
Contras: Everything else other than the price. Delayed, canceled, shitty customer service, poor communication...
avaliação de
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2,3
Very Bad
Prós: Nothing
Contras: The communication from the staff at check-in was sub-par. The flight was delayed and, again, communication almost non-existent. This is the first time I've seen a plane's cabin covered in old gum. The floor, seats, food trays, all had gum on them. The plane itself seemed old and troublesome at times regarding the safety and durability.
avaliação de
-
2,6
Contras: Fligt canceled
avaliação de
Status do voo
Mapa de rotas da Andes Líneas Aéreas
Principais aeroportos em que a Andes Líneas Aéreas opera
Informações de contato da Andes Líneas Aéreas
- OY Código IATA
- 0810 777 2633 Ligue
- andesonline.com Visite
Dados sobre o status do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirme sempre a informação indicada aqui com a companhia aérea.
