100% dislike due to last minutes flight cancellations and terrible customer service experience. Do notice us early at least 24 hours before departure time.
Prós: I was not accepted by the airline and I didn't get any assistance aside from getting out of the airport. Tried calling and all they can say is we cannot do anythingContras: Travellers should be informed about the restrictions and guided on what should be done.
Prós: Landing 20 minutes ahead schedule.Contras: Nothing much to improve as it only 50 minutes flight
Prós: Could not board due to flight restrictionsContras: Would suggest providing an email to let travelers know if the flight restrictions
Prós: Nothing I like
Prós: the girl next to me was flirtyContras: the girl next to me could have offered her number...
Prós: Aero bridge availabilityContras: Choice to meals like McD mix and match. Can choose other combination of same value
Prós: No and No! Seat was cramped. Crew was okContras: If they weren’t always on the PA. I was trying to read and someone was always talking
Contras: Need to cleanup the cabin.
Prós: Quick and easy boarding and very friendly crewContras: Nothing really. For a no-frills flight, it was a great value
Contras: Flight delayed.
Prós: EfficiencyContras: Attentiveness and comfort passenger for any incident.
Prós: EfficiencyContras: Attentiveness, we were miss for food purchasing was abit rush.
Contras: Not too much delay as usual
Prós: on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpitContras: none
Prós: Checking in goes wellContras: after booking, air asia changed the flight schedule back teo hours. Then on travel day the flight was delayed another hour. So we arrived around midnight. Air Asia Is somewhat annoying as they’re always trying to sell you something during the flight
Prós: Quick flightContras: Water should be free
Contras: No wifi as advertised
Prós: NOTHINGContras: GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING
Prós: Nothing.Contras: If seats could recline or have a pillow maybe.
Prós: Smooth boardingContras: Leg room
Prós: Overall price / value is very goodContras: Leg room is very small
Prós: Crew was quick to serve any on-board item I ordered. Happily served with a smileContras: I’ve been traveling with AirAsia since quite a few years, but recently AirAsia flights are being delayed quite often. This is not how budget airlines usually work. They’re known for their on-time operations. I hope AirAsia works to improve on this issue.
Contras: The AC created so much smoke that I couldn’t see the stewardess during the safety instructions
Prós: Nothing. It's cheap and really not because you pay for everything extra.Contras: Rude customer service. Baggage cost more than the flight.
Contras: the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone
Prós: Smooth check inContras: That the in-flight wifi really is free instead of making the passengers to pay
Prós: On time departureContras: Bigger aircraft
Contras: All good