Avaliações de hóspedes
Avaliação geral
6,8
Bom
Baseado em 197 avaliações
Geral
6,9
Embarque
6,9
Conforto
6,8
Tripulação
7,6
Entretenimento
6,2
Comida
6,5
Pular para o conteúdo principal
Informações sobre a Air Italy
| Código IATA | IG |
|---|---|
| Rotas | 58 |
| Rota principal | Milão Malpensa a Lamezia Terme S Eufemia |
| Aeroportos em que opera | 28 |
| Aeroporto principal | Milão Malpensa |
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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10,0
Prós: Excellent crew even with the delay.
Contras: Everything was pretty good.
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9,0
Prós: I have to say the food and beverage were very good.
Contras: Boarding could be improved, but there were not problems.
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3,0
Worst travel experience I’ve ever had. I’m not exaggerating
Prós: Nothing except that my seat reclined far enough.
Contras: This airline should be shut down. Worst customer service I have ever experience before during and after a flight. I will never again fly air Italy. I was literally in tears throughout this experience. The staff are clueless and rude.
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9,0
Our flight to Milan T
Prós: The crew were very friendly and professional
Contras: Nothing
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7,0
Prós: The first meal service was good with two appealing choices. The flight was on time.
Contras: What could have been better: 1) Boarding process; although the gate agents announced particular rows, they did not enforce 2) Snack was not very appealing 3) We would have liked wine after the meal, but attendants did not offer and when requested, they refused. 4) after snack served, over head l
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5,6
Contras: Through of the12 hours flight, the warm air is unbearable and the seat is small and cramp even pay $40 extra is no help.
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8,6
Contras: Food had no taste. The quality needs to be much better
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10,0
Contras: On time, no problems very smooth f!ight.
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6,3
Prós: The landing was great.
Contras: The food was poor quality. They could improve that. Not asking for anything special just decent
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7,3
Prós: The crew was pleasant overall, for the most part and the food was pretty good.
Contras: The leg and elbow room were very tight and uncomfortable, especially during meals.
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10,0
Prós: Crew was amazing
Contras: Business class crew was almost too amazing. They were working hard at creating an amazing experience. So much so that I felt like I was giving wrong answers when asked about what I’d like to eat or drink.
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4,0
Contras: Everything could have been better!
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6,3
Prós: The crew was nice on bord
Contras: They charged me 100$ per way of luggage fee. I will NEVER fly with this airline again and I am soooo disappointed.
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10,0
Prós: Everyone was very pleasant and explained everyting with patience.
Contras: Baggage was not included and I’m not sure if it was mentioned in the details, but it was no big deal.
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2,6
Contras: The booking on priceline was a nightmare ! The ckeck-in simply a rip-off as suddenly the airline charged 100 €uro for a single piece of luggage ! Never again with such thieves !
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10,0
Prós: The food was amazing, the air hostesses and boarding/check-in staff were very helpful and accomodating
Contras: The boarding lines were a bit chaotic, with people waiting to be let into a board waiting area.
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5,0
Prós: crew did what they could with the limited resources they had
Contras: boarding organization especially for cancelled flight passengers. Sanitary Napkins for women in your plane bathrooms, diaper disposal too.
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4,0
Prós: crew was nice
Contras: toilets, have to consider that ladies may need sanitary napkins (pads/ tampons). overnight flighta should dispense at least toothbrushes n wipes for passengers like other airlines do. For delays, should make it easier for passengers to switch their tickets. online seat choice (web site) is useless.
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0,0
Prós: I couldn't get anyone on the phone or an email in time to be able to change the incorrect date of the ticket
Contras: I don't think its fair to loose the entire purchase amount, I should have been able to change the date for an additional fee considering I tried to give enough notice of my cancelation
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0,0
Prós: I scheduled for the wrong date and could not get anyone on the phone emailed but no response in time
Contras: wouldn't book again if the company provides no exchanges or refunds, I understand that in most cases you can change the date by paying a fee, I think its unfair to loose the entire purchase amount if I give enough advance notice of my cancelation, the ticket was most likely sellable again
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8,0
Contras: Boarding process at the gate
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5,3
Contras: Inadmisible that they charged for the one bag.
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2,0
I got there and the tickets were there for me with the same flight
Prós: VAYAMA. VAYAMA Com bought two tickets in my name as passenger same exact round-trip flights and charge me double. No one in their right mind would do this their system should I pick this up and blocked or propmt The customer, myself with a question are you sure you want to tickets for the same flight
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10,0
Contras: Prompt departure. Polite service. Timely updates form the captain.
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10,0
Prós: Wonderful service
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7,3
Baggage fee extra
Contras: Had to pay for check-in baggage fee! I have taken lot of international flights and the standard rule is they allow 2 check-in bags for free. This booking didn’t had that and I ended up paying quiet a hefty amount. With the fare price + the baggage fees, I could have got much better flight deal with another air line, with 2 check-in bags for free.
avaliação de
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7,3
Contras: Had to pay for baggage fee! I have taken lot of international flights and the standard rule is they allow 2 check-in bags for free. This booking didn’t had that and I ended up paying quiet a hefty amount. With the fare price + the baggage fees, I could have got much better flight deal with another air line, with 2 check-in bags for free.
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10,0
Prós: Everything
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10,0
Prós: Everything
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8,6
Fiat time on Air Italy
Prós: Nice new planes out of NYC. Professional crew. On time. Ok food for an airline. Second leg to Palermo was delayed slightly but no big deal. All around a great experience.
avaliação de
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4,6
Luggage
Prós: Pre pay for all luggage. iN advance. Othwise $58 Euros each way. Joke. And if you are not of Italics an decent they treat you lousy.
Contras: The luggage policy is not clear. Appears you pay your bag if overweight. But not. They charge $58 Euros each way
avaliação de
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4,8
Prós: Good: warm, free blanket, relatively comfortable seats, reasonable leg room (by today's standards).
Contras: Bad: I had a connection in Milan -- both legs on Air Italy. The flight into Milan landed nearly 2 hours late due to weather; the delay was not their fault but Air Italy handled the connection very poorly. Many people from that first, delayed, flight were transferring to the same Milan-NYC flight. We landed after the boarding time for the second flight but Air Italy gave us no information at all about the status of the flight; then we were stopped in a hallway and put through extremely slow extra security measures (only one staff member to process all those people), again with no explanation, delaying us well past take-off time. Folks were extremely stressed because we didn't know whether we were missing the second flight or not -- I saw two people in tears. In fact, it turned out Air Italy had held the second flight for us -- but why not tell us so, and avoid all the upset and stress? Also bad: The crew in the economy cabin on the Milan-NYC leg were abrupt, to put it mildly. Didn't give us the advertised choice of food, snapped at one poor person who didn't understand the menu, were shockingly ungracious when thirsty people asked for water, etc. (I should note, the crew on my outgoing Air Italy flight were lovely.)
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4,3
Prós: I liked that it was short
Contras: The ride was so bumpy that I got sick
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8,6
Prós: I loved the blankets, pillow, and food. I also loved the selection of movies and shows to watch!
Contras: I did t like how small the seats were and I also didnt like the lack of communication. I was told my bags were going straight to my destination and in fact they came to my lay over.
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8,6
Keep it up Air Italy
Prós: If AirItaly continues in this fashion they will outpace other airlines to Italy. Great crew, delicious food.
Contras: Entertainment package was not too good. Needed better movies or a bigger selection.
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6,0
Prós: Staff was very cordial.
Contras: Please note priority booking and paying additional fees to Air Italy is not useful. They dont seem to recognize that priority level while boarding...it diesnt make a difference!
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6,0
Prós: Staff cordial.
Contras: A real problem while transfering to a flighjt from Milan to NY. There is an extra steo before boarding which is a "transfer desk"...which most people were not informed about and while boarding were redirected to a line that took 45 minutes to clear . Also useless concept of of "priority boarding" with air italy. Children boarding and buisness class were recognized only not what was charged as priority boarding from Air Italy. There is no such thing so if you pay for that it all for nothing... Dont do it!
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6,3
Contras: Seats are crazy cramped!!!
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6,6
Seating
Prós: The flight going to Milan was great. Crew and flight was great.
Contras: Coming back to JFK, the crew was terrible. Not helpful not pleasent but just there on the flight. I was woken by the toilet flush every 3 min. The sound was soooo awful I had to put headphones on to try and block the sounds. I had a headache and could not sleep the entire flight. Really awful to have to deal with all things LOUD bathroom flushing every 3 min. It was completely unacceptable. -JoAnna
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2,6
Delayed, poor communication. Tbd on required refund
Prós: Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.
Contras: Flight was massively delayed and communication about why was terrible.
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2,0
Contras: This is the worst airline I’ve ever flown. Very disorganized and extremely frustrating. It took me 1 1/2 hours to check in at the ticket desk. I will never fly with this airline again.
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6,3
Very Poor start but good flight
Prós: Food selection and service Choice of movies Nice flight attendants who moved us away from crying children Lots of carryon luggage space
Contras: Waiting in check-in line for 2 hours without being told the problem with computers or updates. Being pulled off the plane seconds before taking my seat because of problem with passport but not telling me what the problem was. Being forced to pay $100 per checked bag because of fine print on a discount website. I have not experienced that with any other airline. No apologies or acknowledgement of any of these inconveniences to me or other passengers.
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8,0
Baggage charge excessive
Prós: Service was good and so was flight
Contras: I was charged 120 euro for two bags which Expedia did not notify me of. If I paid in advance it may have been less. Why wasn’t I notified in advance????
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5,0
Absolute garbage of an airline. Avoid.
Prós: * The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).
Contras: * They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".
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4,4
Prós: * The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).
Contras: * They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".
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7,0
Prós: The food and service in general
Contras: The sets are'nt confortable.
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2,0
Contras: Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.
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4,3
No information announced that they changed planes
Contras: Not announced to everyone that seats assignments no longer valid. Plane had no chargjng ports
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4,6
Prós: Staff was nice
Contras: Delays to and from without much of a heads up, food was terrible and couldn’t choose both times. No zone boarding going to Italy, really disorganized. From Italy to ny, they moved my seat after a 3 hour delay, just adding salt to the wound
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2,3
Very bad service at jfk airport
Contras: They double charge me for the luggage and was very rude
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2,3
They double charge me for luggage’s
Prós: Only the person exit to me
Contras: The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets
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9,0
Prós: Food and service
Contras: Entertainment lacking on a transatlantic flight
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4,0
Bare bones!
Prós: The crew was nice and made up for the nasty attitude of the lady at check in who pretend she could not find my reservation
Contras: First, they were unable to find my reservation for the return flight second they refused to assign me a seat Third they put me on stand by keeping me waiting for confirmation When I was finally allowed to board I had a terrible seat surrounded by screaming toddlers!!!
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5,0
Prós: Staff friendly, free movies on the plane.
Contras: Boarding is crazy without zones, or any order to the boarding process it’s just a free for all. The plane is kept too warm. And though I know the delays were not their fault a little more information about why we were delayed with more updates about when we would finally ge to move would have been appreciated. Also having to pay €100 for checking an 8 kilo bag is an absolute scam.
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9,3
Great!
Prós: Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.
Contras: The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.
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3,3
Contras: SCAM! made everyone pay $100 for 1st bag when people had a right to a bag with the ticket they got! an absolute scam, and they forced us to pay $100 when it could have been $50 at check in but the website did not make ianyone aware of the BAG NOT INCLUDED issue then, in order to charge people more at the last minute, when they had no choice! UNACCEPTABLE! will never fly with them again!
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2,4
Contras: We stood in a crowded area after our documents were checked and they would not let us on the plane. 100+ people crammed in a small space, standing and waiting, with all of their bags and everything. what a disorganized Airline!
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2,0
Unclear baggage fee and Rude airport clerk
Prós: N/A
Contras: The clerk was very rude and refused to explain the hidden baggage fee and misleading baggage info. I’ve also been over charged an extra $100 per baggage instead of $50 (cost as indicated on Air Italy web site).
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8,3
Business Class a solid 8/10
Prós: Very attentive cabin crew, comfortable lie-flat seats, decent airplane food. Arrived quite early despite leaving a little late. Nice cabin lighting.
Contras: Entertainment system was poor (responded poorly to hand controller, touch screen was several feet away beyond reach, and choices were minimal). Paying extra to reserve specific seats when flying business class was an odd, cheap touch.
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5,3
No arrival slot
Prós: The crew was good
Contras: I’m writing from the airplane, more than 1hour to reach the terminal and the assigned parking spot....why????
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10,0
Prós: Excellent crew even with the delay.
Contras: Everything was pretty good.
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9,0
Prós: I have to say the food and beverage were very good.
Contras: Boarding could be improved, but there were not problems.
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9,0
Our flight to Milan T
Prós: The crew were very friendly and professional
Contras: Nothing
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8,6
Contras: Food had no taste. The quality needs to be much better
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10,0
Contras: On time, no problems very smooth f!ight.
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10,0
Prós: Crew was amazing
Contras: Business class crew was almost too amazing. They were working hard at creating an amazing experience. So much so that I felt like I was giving wrong answers when asked about what I’d like to eat or drink.
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10,0
Prós: Everyone was very pleasant and explained everyting with patience.
Contras: Baggage was not included and I’m not sure if it was mentioned in the details, but it was no big deal.
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10,0
Prós: The food was amazing, the air hostesses and boarding/check-in staff were very helpful and accomodating
Contras: The boarding lines were a bit chaotic, with people waiting to be let into a board waiting area.
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10,0
Contras: Prompt departure. Polite service. Timely updates form the captain.
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10,0
Prós: Wonderful service
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10,0
Prós: Everything
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10,0
Prós: Everything
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8,6
Fiat time on Air Italy
Prós: Nice new planes out of NYC. Professional crew. On time. Ok food for an airline. Second leg to Palermo was delayed slightly but no big deal. All around a great experience.
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8,6
Prós: I loved the blankets, pillow, and food. I also loved the selection of movies and shows to watch!
Contras: I did t like how small the seats were and I also didnt like the lack of communication. I was told my bags were going straight to my destination and in fact they came to my lay over.
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8,6
Keep it up Air Italy
Prós: If AirItaly continues in this fashion they will outpace other airlines to Italy. Great crew, delicious food.
Contras: Entertainment package was not too good. Needed better movies or a bigger selection.
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9,0
Prós: Food and service
Contras: Entertainment lacking on a transatlantic flight
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9,3
Great!
Prós: Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.
Contras: The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.
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7,0
Prós: The first meal service was good with two appealing choices. The flight was on time.
Contras: What could have been better: 1) Boarding process; although the gate agents announced particular rows, they did not enforce 2) Snack was not very appealing 3) We would have liked wine after the meal, but attendants did not offer and when requested, they refused. 4) after snack served, over head l
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7,3
Prós: The crew was pleasant overall, for the most part and the food was pretty good.
Contras: The leg and elbow room were very tight and uncomfortable, especially during meals.
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8,0
Contras: Boarding process at the gate
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7,3
Baggage fee extra
Contras: Had to pay for check-in baggage fee! I have taken lot of international flights and the standard rule is they allow 2 check-in bags for free. This booking didn’t had that and I ended up paying quiet a hefty amount. With the fare price + the baggage fees, I could have got much better flight deal with another air line, with 2 check-in bags for free.
avaliação de
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7,3
Contras: Had to pay for baggage fee! I have taken lot of international flights and the standard rule is they allow 2 check-in bags for free. This booking didn’t had that and I ended up paying quiet a hefty amount. With the fare price + the baggage fees, I could have got much better flight deal with another air line, with 2 check-in bags for free.
avaliação de
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6,6
Seating
Prós: The flight going to Milan was great. Crew and flight was great.
Contras: Coming back to JFK, the crew was terrible. Not helpful not pleasent but just there on the flight. I was woken by the toilet flush every 3 min. The sound was soooo awful I had to put headphones on to try and block the sounds. I had a headache and could not sleep the entire flight. Really awful to have to deal with all things LOUD bathroom flushing every 3 min. It was completely unacceptable. -JoAnna
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8,0
Baggage charge excessive
Prós: Service was good and so was flight
Contras: I was charged 120 euro for two bags which Expedia did not notify me of. If I paid in advance it may have been less. Why wasn’t I notified in advance????
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7,0
Prós: The food and service in general
Contras: The sets are'nt confortable.
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8,3
Business Class a solid 8/10
Prós: Very attentive cabin crew, comfortable lie-flat seats, decent airplane food. Arrived quite early despite leaving a little late. Nice cabin lighting.
Contras: Entertainment system was poor (responded poorly to hand controller, touch screen was several feet away beyond reach, and choices were minimal). Paying extra to reserve specific seats when flying business class was an odd, cheap touch.
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3,0
Worst travel experience I’ve ever had. I’m not exaggerating
Prós: Nothing except that my seat reclined far enough.
Contras: This airline should be shut down. Worst customer service I have ever experience before during and after a flight. I will never again fly air Italy. I was literally in tears throughout this experience. The staff are clueless and rude.
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5,6
Contras: Through of the12 hours flight, the warm air is unbearable and the seat is small and cramp even pay $40 extra is no help.
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6,3
Prós: The landing was great.
Contras: The food was poor quality. They could improve that. Not asking for anything special just decent
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4,0
Contras: Everything could have been better!
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6,3
Prós: The crew was nice on bord
Contras: They charged me 100$ per way of luggage fee. I will NEVER fly with this airline again and I am soooo disappointed.
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2,6
Contras: The booking on priceline was a nightmare ! The ckeck-in simply a rip-off as suddenly the airline charged 100 €uro for a single piece of luggage ! Never again with such thieves !
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5,0
Prós: crew did what they could with the limited resources they had
Contras: boarding organization especially for cancelled flight passengers. Sanitary Napkins for women in your plane bathrooms, diaper disposal too.
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4,0
Prós: crew was nice
Contras: toilets, have to consider that ladies may need sanitary napkins (pads/ tampons). overnight flighta should dispense at least toothbrushes n wipes for passengers like other airlines do. For delays, should make it easier for passengers to switch their tickets. online seat choice (web site) is useless.
avaliação de
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0,0
Prós: I couldn't get anyone on the phone or an email in time to be able to change the incorrect date of the ticket
Contras: I don't think its fair to loose the entire purchase amount, I should have been able to change the date for an additional fee considering I tried to give enough notice of my cancelation
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0,0
Prós: I scheduled for the wrong date and could not get anyone on the phone emailed but no response in time
Contras: wouldn't book again if the company provides no exchanges or refunds, I understand that in most cases you can change the date by paying a fee, I think its unfair to loose the entire purchase amount if I give enough advance notice of my cancelation, the ticket was most likely sellable again
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5,3
Contras: Inadmisible that they charged for the one bag.
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2,0
I got there and the tickets were there for me with the same flight
Prós: VAYAMA. VAYAMA Com bought two tickets in my name as passenger same exact round-trip flights and charge me double. No one in their right mind would do this their system should I pick this up and blocked or propmt The customer, myself with a question are you sure you want to tickets for the same flight
avaliação de
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4,6
Luggage
Prós: Pre pay for all luggage. iN advance. Othwise $58 Euros each way. Joke. And if you are not of Italics an decent they treat you lousy.
Contras: The luggage policy is not clear. Appears you pay your bag if overweight. But not. They charge $58 Euros each way
avaliação de
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4,8
Prós: Good: warm, free blanket, relatively comfortable seats, reasonable leg room (by today's standards).
Contras: Bad: I had a connection in Milan -- both legs on Air Italy. The flight into Milan landed nearly 2 hours late due to weather; the delay was not their fault but Air Italy handled the connection very poorly. Many people from that first, delayed, flight were transferring to the same Milan-NYC flight. We landed after the boarding time for the second flight but Air Italy gave us no information at all about the status of the flight; then we were stopped in a hallway and put through extremely slow extra security measures (only one staff member to process all those people), again with no explanation, delaying us well past take-off time. Folks were extremely stressed because we didn't know whether we were missing the second flight or not -- I saw two people in tears. In fact, it turned out Air Italy had held the second flight for us -- but why not tell us so, and avoid all the upset and stress? Also bad: The crew in the economy cabin on the Milan-NYC leg were abrupt, to put it mildly. Didn't give us the advertised choice of food, snapped at one poor person who didn't understand the menu, were shockingly ungracious when thirsty people asked for water, etc. (I should note, the crew on my outgoing Air Italy flight were lovely.)
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4,3
Prós: I liked that it was short
Contras: The ride was so bumpy that I got sick
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6,0
Prós: Staff was very cordial.
Contras: Please note priority booking and paying additional fees to Air Italy is not useful. They dont seem to recognize that priority level while boarding...it diesnt make a difference!
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6,0
Prós: Staff cordial.
Contras: A real problem while transfering to a flighjt from Milan to NY. There is an extra steo before boarding which is a "transfer desk"...which most people were not informed about and while boarding were redirected to a line that took 45 minutes to clear . Also useless concept of of "priority boarding" with air italy. Children boarding and buisness class were recognized only not what was charged as priority boarding from Air Italy. There is no such thing so if you pay for that it all for nothing... Dont do it!
avaliação de
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6,3
Contras: Seats are crazy cramped!!!
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2,6
Delayed, poor communication. Tbd on required refund
Prós: Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.
Contras: Flight was massively delayed and communication about why was terrible.
avaliação de
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2,0
Contras: This is the worst airline I’ve ever flown. Very disorganized and extremely frustrating. It took me 1 1/2 hours to check in at the ticket desk. I will never fly with this airline again.
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6,3
Very Poor start but good flight
Prós: Food selection and service Choice of movies Nice flight attendants who moved us away from crying children Lots of carryon luggage space
Contras: Waiting in check-in line for 2 hours without being told the problem with computers or updates. Being pulled off the plane seconds before taking my seat because of problem with passport but not telling me what the problem was. Being forced to pay $100 per checked bag because of fine print on a discount website. I have not experienced that with any other airline. No apologies or acknowledgement of any of these inconveniences to me or other passengers.
avaliação de
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5,0
Absolute garbage of an airline. Avoid.
Prós: * The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).
Contras: * They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".
avaliação de
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4,4
Prós: * The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).
Contras: * They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".
avaliação de
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2,0
Contras: Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.
avaliação de
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4,3
No information announced that they changed planes
Contras: Not announced to everyone that seats assignments no longer valid. Plane had no chargjng ports
avaliação de
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4,6
Prós: Staff was nice
Contras: Delays to and from without much of a heads up, food was terrible and couldn’t choose both times. No zone boarding going to Italy, really disorganized. From Italy to ny, they moved my seat after a 3 hour delay, just adding salt to the wound
avaliação de
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2,3
Very bad service at jfk airport
Contras: They double charge me for the luggage and was very rude
avaliação de
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2,3
They double charge me for luggage’s
Prós: Only the person exit to me
Contras: The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets
avaliação de
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4,0
Bare bones!
Prós: The crew was nice and made up for the nasty attitude of the lady at check in who pretend she could not find my reservation
Contras: First, they were unable to find my reservation for the return flight second they refused to assign me a seat Third they put me on stand by keeping me waiting for confirmation When I was finally allowed to board I had a terrible seat surrounded by screaming toddlers!!!
avaliação de
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5,0
Prós: Staff friendly, free movies on the plane.
Contras: Boarding is crazy without zones, or any order to the boarding process it’s just a free for all. The plane is kept too warm. And though I know the delays were not their fault a little more information about why we were delayed with more updates about when we would finally ge to move would have been appreciated. Also having to pay €100 for checking an 8 kilo bag is an absolute scam.
avaliação de
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3,3
Contras: SCAM! made everyone pay $100 for 1st bag when people had a right to a bag with the ticket they got! an absolute scam, and they forced us to pay $100 when it could have been $50 at check in but the website did not make ianyone aware of the BAG NOT INCLUDED issue then, in order to charge people more at the last minute, when they had no choice! UNACCEPTABLE! will never fly with them again!
avaliação de
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2,4
Contras: We stood in a crowded area after our documents were checked and they would not let us on the plane. 100+ people crammed in a small space, standing and waiting, with all of their bags and everything. what a disorganized Airline!
avaliação de
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2,0
Unclear baggage fee and Rude airport clerk
Prós: N/A
Contras: The clerk was very rude and refused to explain the hidden baggage fee and misleading baggage info. I’ve also been over charged an extra $100 per baggage instead of $50 (cost as indicated on Air Italy web site).
avaliação de
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5,3
No arrival slot
Prós: The crew was good
Contras: I’m writing from the airplane, more than 1hour to reach the terminal and the assigned parking spot....why????
avaliação de
Status do voo
Mapa de rotas da Air Italy
Rotas de voos populares
Voo
Origem
Destino
dom
seg
ter
qua
qui
sex
sáb
D
S
T
Q
Q
S
S
1112
Roma
FCO
Olbia
OLB
901
Milão
MXP
Nova York
JFK
1113
Olbia
OLB
Roma
FCO
902
Nova York
JFK
Milão
MXP
884
Dakar
DSS
Milão
MXP
883
Milão
MXP
Dakar
DSS
937
Milão
MXP
São Francisco
SFO
938
São Francisco
SFO
Milão
MXP
944
Los Angeles
LAX
Milão
MXP
943
Milão
MXP
Los Angeles
LAX
1212
Milão
LIN
Olbia
OLB
9160
Milão
LIN
Bucareste
OTP
1211
Olbia
OLB
Milão
LIN
9159
Bucareste
OTP
Milão
LIN
604
Roma
FCO
Milão
MXP
603
Milão
MXP
Roma
FCO
619
Milão
MXP
Nápoles
NAP
620
Nápoles
NAP
Milão
MXP
656
Catânia
CTA
Milão
MXP
655
Milão
MXP
Catânia
CTA
124
Bolonha
BLQ
Olbia
OLB
136
Milão
MXP
Olbia
OLB
123
Olbia
OLB
Bolonha
BLQ
105
Olbia
OLB
Verona
VRN
106
Verona
VRN
Olbia
OLB
668
Palermo
PMO
Milão
MXP
970
Miami
MIA
Milão
MXP
969
Milão
MXP
Miami
MIA
667
Milão
MXP
Palermo
PMO
137
Olbia
OLB
Milão
MXP
143
Olbia
OLB
Turim
TRN
144
Turim
TRN
Olbia
OLB
674
Lamezia Terme
SUF
Milão
MXP
923
Milão
MXP
Toronto
YYZ
924
Toronto
YYZ
Milão
MXP
804
Cairo
CAI
Milão
MXP
803
Milão
MXP
Cairo
CAI
673
Milão
MXP
Lamezia Terme
SUF
624
Cagliari
CAG
Milão
MXP
623
Milão
MXP
Cagliari
CAG
843
Acra
ACC
Milão
MXP
843
Lagos
LOS
Acra
ACC
843
Milão
MXP
Lagos
LOS
Principais aeroportos em que a Air Italy opera
- Aeroporto de Milão Malpensa (MXP)
- Aeroporto de Olbia Costa Smeralda (OLB)
- Aeroporto de Palermo Punta Raisi (PMO)
- Aeroporto de Roma Fiumicino (FCO)
- Aeroporto de Cagliari Elmas (CAG)
- Aeroporto de Lamezia Terme S Eufemia (SUF)
- Aeroporto de Catânia Fontanarossa (CTA)
- Aeroporto de Cairo (CAI)
- Aeroporto de Naples (NAP)
- Aeroporto de Nova York John F Kennedy Intl (JFK)
- Aeroporto de Miami (MIA)
- Aeroporto de Milão Linate (LIN)
- Aeroporto de Acra Kotoka (ACC)
- Aeroporto de Lagos Murtala Muhammed (LOS)
- Aeroporto de Charm el-Cheikh Ophira (SSH)
Informações de contato da Air Italy
- IG Código IATA
- +39 0789 52682 Ligue
- airitaly.com Visite
Dados sobre o status do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirme sempre a informação indicada aqui com a companhia aérea.