Prós: Boarding process could use some work but overall it was good
Prós: Airline was fantastic, most of the crew were super attentive.
Contras: Once in Rome there was very little guidance from ground staff
Prós: Flight was smooth, I told the Captain that. Staff was helpful. They attended our needs, like that they served us food twice and snacks and drinks. Liked that they had blankets & pillow for us. The 12 hour flight was great and did not seem like it was 12 hrs. I will definitely fight this airline again
Contras: Staff at airport (Rome-FCO) was not too friendly but this had nothing to do w/ the flight. Flight was awesome. I would just recommend having a few more move selections but overall, I give this particular flight, from Millan to San Francisco an A+! ONE NOTE: Check in your luggage online OR else they will charge you double at Airport.
Prós: The flight was well organized and comfortable and in spite of 1 hour delay waiting for takeoff due to the weather we landed only few minutes late. Checking in was easy and fast, registrar Elena was outstanding. I will recommend this airline to my friends
Contras: Air Italy charges to choose your seat assignment ahead of time, which is disappointing. I luckily for an aisle seat, but the seats are very cramped. Typical of these flights, but still. You can't use your tray table if the person in front leans the chair back.
Prós: The seats are not comfortable. the crew was fine.
Contras: Other then putting in more leg room, to make it more comfortable, everything else was pretty standard.
Prós: Very narrow seat, leg room limited however passengers still can recline their seats. So if your front passenger recline their seats, basically you got locked into your seat and hard to get in and out.
Prós: Crew was super responsive and helpful
Prós: Crew was great and super responsive
Prós: hard seats.went too f
Contras: hard seats.went too far back so that the person in front of you if they went back all the way no room to eat or use laptop
Contras: Flight departure delayed; no effective queuing for business class; no vodka on plane; food mediocre for business class
2.5hrs delay due to technical problem, connection flight did not wait
Prós: The food was good for airplane food. They had a menu and choice between chicken, mashed potatoes, carrots or pasta with mushrooms and cheese together with a warm bread and delicious chocolate mousse for dessert. Breakfast was either scrambled eggs or pancakes.
Contras: Flight delayed 2.5 hrs due to electrical problem on the Air Italy A330. Missed connection flight in MXP to NAP. Even though there was a Rome flight leaving at the same time that waited, ours to NAP did not wait. Rsukts: 6 hes additional time at mxp airport
Prós: I didn’t like anyrhinf
Contras: Don’t fly Air Italy
Contras: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.
Prós: Clean aircraft. Staff were friendly.
Contras: More variety of movies.
Prós: A flight of about six hours with no entertainment. It delayed for more than 4 hours and no one said anything.
Contras: Better fleet with entertainment
Prós: Amazingly good
Contras: The baggage fee if you dont pre pay online is 100.00 per bag, the online system doesn't work all the time, we spent over an hour at the Airport to go thru the process of paying for the check in bags which is handled by a third party...
Contras: Had to bus to plane and walk up steps into plane ... but may be more issue with airport.
Prós: Flight attendants were curt, and rude.
Contras: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.
Contras: Food could have been better. While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.
Prós: Cleanliness Timely
Contras: better selection of movies
Prós: Very friendly and professional crew. Punctual flight. Easy online check in.
Contras: Long boarding. The seat recliner reclines too far so there is very little space for the passenger behind. So the seat space was excruciatingly small. I ordered a vegan meal online 3 days before my flight (as they suggested) but I never received the confirmation and the correct meas was not provided. The movie choices were limited and outdated.
Prós: Crew was great and food was good. Also, the movie selection was a good mix
Contras: Little crowded on the way home
Prós: On time. Very good flight
Contras: The plane felt like it was going to fall apart and my baggage was never put on the plane.
Prós: Friendly crew onboard
Contras: I tried to check in online several times during starting one week prior to my trip and tried to add a bag to be checked in and the system did not let me do that. When I when to check in at the airport thei charged me 50 Euros instead of 20 euros by online. I would have liked to do checkin online
Prós: After 2hrs into the flight, we turned back to JFK because a drunk person was out of control! They should not have turned back!!!! The trip took 14 hours
Prós: only non stop flight from Milan to San Francisco
Contras: Flight was cancelled without notification. No refund provided yet. Has been three weeks. Not at all a reliable or responsible airlines.