Avaliações de viajantes
AVALIAÇÃO GERAL
6,8
Bom
Baseado em 277 avaliações
Nota geral
6,9
Embarque
6,8
Conforto
6,8
Tripulação
7,6
Entretenimento
6,3
Comida
6,6
Encontre passagens baratas na Air Italy
Ida e volta
Econômica
Avaliações recentes
Avaliações dos viajantes
36
28
24
21
14
-
2,0
Terrible experience
Contras: 2nd time, finding out my reservation was canceled at the check in desk. i received all the confirmation email, but my reservation was canceled without any notice.
avaliação de
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7,0
Prós: Boarding process could use some work but overall it was good
avaliação de
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9,3
Prós: Airline was fantastic, most of the crew were super attentive.
Contras: Once in Rome there was very little guidance from ground staff
avaliação de
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9,6
Prós: Flight was smooth, I told the Captain that. Staff was helpful. They attended our needs, like that they served us food twice and snacks and drinks. Liked that they had blankets & pillow for us. The 12 hour flight was great and did not seem like it was 12 hrs. I will definitely fight this airline again
Contras: Staff at airport (Rome-FCO) was not too friendly but this had nothing to do w/ the flight. Flight was awesome. I would just recommend having a few more move selections but overall, I give this particular flight, from Millan to San Francisco an A+! ONE NOTE: Check in your luggage online OR else they will charge you double at Airport.
avaliação de
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8,0
Prós: The flight was well organized and comfortable and in spite of 1 hour delay waiting for takeoff due to the weather we landed only few minutes late. Checking in was easy and fast, registrar Elena was outstanding. I will recommend this airline to my friends
avaliação de
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7,0
Contras: Air Italy charges to choose your seat assignment ahead of time, which is disappointing. I luckily for an aisle seat, but the seats are very cramped. Typical of these flights, but still. You can't use your tray table if the person in front leans the chair back.
avaliação de
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6,3
Prós: The seats are not comfortable. the crew was fine.
Contras: Other then putting in more leg room, to make it more comfortable, everything else was pretty standard.
avaliação de
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7,6
Prós: Very narrow seat, leg room limited however passengers still can recline their seats. So if your front passenger recline their seats, basically you got locked into your seat and hard to get in and out.
avaliação de
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10,0
Prós: Crew was super responsive and helpful
avaliação de
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9,6
Prós: Crew was great and super responsive
avaliação de
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7,3
Prós: hard seats.went too f
Contras: hard seats.went too far back so that the person in front of you if they went back all the way no room to eat or use laptop
avaliação de
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4,6
Contras: Flight departure delayed; no effective queuing for business class; no vodka on plane; food mediocre for business class
avaliação de
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5,3
2.5hrs delay due to technical problem, connection flight did not wait
Prós: The food was good for airplane food. They had a menu and choice between chicken, mashed potatoes, carrots or pasta with mushrooms and cheese together with a warm bread and delicious chocolate mousse for dessert. Breakfast was either scrambled eggs or pancakes.
Contras: Flight delayed 2.5 hrs due to electrical problem on the Air Italy A330. Missed connection flight in MXP to NAP. Even though there was a Rome flight leaving at the same time that waited, ours to NAP did not wait. Rsukts: 6 hes additional time at mxp airport
avaliação de
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2,0
Prós: I didn’t like anyrhinf
Contras: Don’t fly Air Italy
avaliação de
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5,6
Contras: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.
avaliação de
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7,3
Prós: Clean aircraft. Staff were friendly.
Contras: More variety of movies.
avaliação de
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4,6
Prós: A flight of about six hours with no entertainment. It delayed for more than 4 hours and no one said anything.
Contras: Better fleet with entertainment
avaliação de
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9,0
Prós: Amazingly good
Contras: Cool
avaliação de
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4,0
Contras: The baggage fee if you dont pre pay online is 100.00 per bag, the online system doesn't work all the time, we spent over an hour at the Airport to go thru the process of paying for the check in bags which is handled by a third party...
avaliação de
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8,6
Contras: Had to bus to plane and walk up steps into plane ... but may be more issue with airport.
avaliação de
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3,3
Prós: Flight attendants were curt, and rude.
Contras: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.
avaliação de
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8,0
Contras: Food could have been better. While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.
avaliação de
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8,4
Prós: Cleanliness Timely
Contras: better selection of movies
avaliação de
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6,6
Prós: Very friendly and professional crew. Punctual flight. Easy online check in.
Contras: Long boarding. The seat recliner reclines too far so there is very little space for the passenger behind. So the seat space was excruciatingly small. I ordered a vegan meal online 3 days before my flight (as they suggested) but I never received the confirmation and the correct meas was not provided. The movie choices were limited and outdated.
avaliação de
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7,0
Prós: Crew was great and food was good. Also, the movie selection was a good mix
Contras: Little crowded on the way home
avaliação de
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9,0
Prós: On time. Very good flight
avaliação de
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4,0
Contras: The plane felt like it was going to fall apart and my baggage was never put on the plane.
avaliação de
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4,0
Prós: Friendly crew onboard
Contras: I tried to check in online several times during starting one week prior to my trip and tried to add a bag to be checked in and the system did not let me do that. When I when to check in at the airport thei charged me 50 Euros instead of 20 euros by online. I would have liked to do checkin online
avaliação de
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2,0
Prós: After 2hrs into the flight, we turned back to JFK because a drunk person was out of control! They should not have turned back!!!! The trip took 14 hours
avaliação de
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10,0
Prós: only non stop flight from Milan to San Francisco
Contras: N/A
avaliação de
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2,0
Contras: Flight was cancelled without notification. No refund provided yet. Has been three weeks. Not at all a reliable or responsible airlines.
avaliação de
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6,0
Prós: I liked the direct flight from Los Angles to Milan. Convenient not to have a layover. Staff was courteous. Planes are clean. Fair price reasonable if you only have carryon.
Contras: Airline website not user friendly. After having paid for seats in advance still was not able to get boarding pass online. Also had a bicycle to check in. Was not able to pay for it in advance. Had to pay extra at the airport with hassle of having to go back and forth ticket counters .
avaliação de
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8,0
Contras: People not answering phones when you call the company. I was not able to check in or buy my suitcase online. Couldn’t do anything with the app. Very frustrating.
avaliação de
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3,3
Prós: Not much was good
Contras: Horrible check in experience. Obviously not a company used to valuing hospitality.
avaliação de
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7,0
Prós: the crew were helpful.
Contras: All the washrooms were not available. would have preferred a bigger breakfast after flying overnight. difficult to prepay for the luggage. Long delay in boarding our return from Milan to Toronto for unexplained reasons by the ground crew.
avaliação de
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7,6
Prós: Plane was half empty, so I could lay down over 4 seats.
Contras: One crew member did not like me switching to a seat that was a premium seat. With a half empty plane did it matter?
avaliação de
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8,6
Prós: Plane was half full, so had my choice of seating.
Contras: Be on time.
avaliação de
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8,6
Prós: The seat was ok.
Contras: Be on time.
avaliação de
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5,3
Prós: The crew was nice and friendly.
Contras: Plane left with a two-hour delay. Boarding process was unorganized, very poorly handled and seemed to be managed by high-schoolers. Upon boarding one was struck by a strong smell of urine. Entertainment options were limited and old, especially when compared with other airlines.
avaliação de
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4,6
Prós: very competitive price
Contras: More movies and better food
avaliação de
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8,6
Prós: amazing customer service, and incredible food/beverage options
Contras: although ample space, the seats were not that comfortable. seats become overheated, would be nice if you can ventilate them via perforated seating
avaliação de
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3,6
Contras: No air vents, plane was hot. Only one bathroom for economy. Can’t check in online.
avaliação de
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4,3
Contras: The boarding
avaliação de
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7,6
Contras: Check in 80 minutes
avaliação de
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9,3
Prós: The crew and the food
Contras: Seats are very narrow, not enough space
avaliação de
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2,0
Contras: It wasn’t mention about paying fee for a luggage
avaliação de
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10,0
Prós: Excellent crew even with the delay.
Contras: Everything was pretty good.
avaliação de
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9,0
Prós: I have to say the food and beverage were very good.
Contras: Boarding could be improved, but there were not problems.
avaliação de
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3,0
Worst travel experience I’ve ever had. I’m not exaggerating
Prós: Nothing except that my seat reclined far enough.
Contras: This airline should be shut down. Worst customer service I have ever experience before during and after a flight. I will never again fly air Italy. I was literally in tears throughout this experience. The staff are clueless and rude.
avaliação de
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9,0
Our flight to Milan T
Prós: The crew were very friendly and professional
Contras: Nothing
avaliação de
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7,0
Prós: The first meal service was good with two appealing choices. The flight was on time.
Contras: What could have been better: 1) Boarding process; although the gate agents announced particular rows, they did not enforce 2) Snack was not very appealing 3) We would have liked wine after the meal, but attendants did not offer and when requested, they refused. 4) after snack served, over head l
avaliação de
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5,6
Contras: Through of the12 hours flight, the warm air is unbearable and the seat is small and cramp even pay $40 extra is no help.
avaliação de
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8,6
Contras: Food had no taste. The quality needs to be much better
avaliação de
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10,0
Contras: On time, no problems very smooth f!ight.
avaliação de
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6,3
Prós: The landing was great.
Contras: The food was poor quality. They could improve that. Not asking for anything special just decent
avaliação de
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7,3
Prós: The crew was pleasant overall, for the most part and the food was pretty good.
Contras: The leg and elbow room were very tight and uncomfortable, especially during meals.
avaliação de
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10,0
Prós: Crew was amazing
Contras: Business class crew was almost too amazing. They were working hard at creating an amazing experience. So much so that I felt like I was giving wrong answers when asked about what I’d like to eat or drink.
avaliação de
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4,0
Contras: Everything could have been better!
avaliação de
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6,3
Prós: The crew was nice on bord
Contras: They charged me 100$ per way of luggage fee. I will NEVER fly with this airline again and I am soooo disappointed.
avaliação de
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10,0
Prós: Everyone was very pleasant and explained everyting with patience.
Contras: Baggage was not included and I’m not sure if it was mentioned in the details, but it was no big deal.
avaliação de
Status do voo
Mapa de rotas da Air Italy
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Informações de contato da Air Italy
- IG Código IATA
- +39 0789 52682 Ligue
- airitaly.com Visite
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