Prós: Check in laddy was disinterested, arrogant and rude. Horrible experience...she was a smart a**. I complained to her supervisor
Contras: On time performance
Contras: The airplane was very old with non reclining seats and no entertainment coming back. The pilot and flight attendant seemed to be in training and confused and that made all of us uncomfortable.
Prós: The girl at the check-in counter was efficient and interlined my daughter's bags to Sydney. Much appreciated. The flight was almost on time, which was good.
Quick and affordable flight!Prós: The snacks were wonderful. The crew were amazing!Contras: The plane is small and noisy, but the ride was not bad!
SeatsPrós: Getting to my destination safely.Contras: Not being sat next to my wife. Only having one food option because the other options were no longer available. Seating was very tight.
Prós: Plenty of empty seats so extra space.Contras: Most Air Botswana flights have a decent sandwich but just rubbish snack food on this one.
Late both waysContras: Late and clearly Air Botswana knew it would be late. No information to passengers other than "wait and it will be here..."
The planes interiors are needing refurbPrós: We got to Botswana on time. They do not inform passengers ahead of time about the spraying of pesticides. I'm going to switch to SAA from now on. Bring something to cover up during spraying.Contras: The bathroom door broke off and the attendant just ignored it
Pula e nele BatswanaPrós: Small aircraft, good service on board with a friendly staff.Contras: It is too expensive
Prós: Quick efficient service
Contras: Did not allow us to board after late arrival due to air link plane malfunction. plane had not left the airport yet with 45 minutes left until departure and staff from air Botswana would not help us at all. People were not friendly at all. we were delayed by a full day due to their lack Of support.
Contras: The flight attendant continuously communicated to me in her native language despite the fact that I did not understand. They should be informed that not all Africans speak the native language.
Contras: The flight was delayed by an hour.
Prós: Everything was on time :)
Prós: Easy Boarding No Fuss
On timePrós: Quick and comfortable - very professional
Prós: The airport is easy to navigate & people are helpful. There was no entertainment and minimal food...should have an option for n/a.
FlightPrós: Great ride, service and best landing ever!Contras: Snack box was yucky and high sodium Yeah- I agree- disinfecting is unpleasant, especially for those of us who have sinus problems. Spraying should be done prior to passenger. Boarding.
Poorly trained staff...Contras: The flight attendant's spraying of air freshener/ disinfectant in the cabin just before take-off was unusual and unpleasant.
Prós: They accommodated my vegetarian need & served everything very efficiently and fastContras: The crew made us nervous because the safety talk was a little too much in details ...