Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
3,6
One crazy thing after another
Prós: The cars were clean.
Contras: I rented an automatic because I don't like to drive standard. I rented a 5 seater because I needed an extra car to drive around my family that were visiting. I arrived that morning and received an automatic 8 seater van. Not what I requested, but really ok. The next morning the van wouldn't start. The Enterprise staff made some fairly ridiculous suggestions to fix it (such as, put it in Park and did you give it gas), and then told me to call my own car repair service since they couldn't get out to me for the day. After several hours and two trips to the business, they finally agreed to tow the van and provide me a new car . . . once they had one. Several hours later, they called and told me that they had a small manual shift car. I found a ride to Enterprise (again) and was given a 2 seater smart car manual shift. Nothing could be further from the original reservation. They said they would call me if they found another car that better met my needs, but I did not ever receive that call. When I returned the car, I was offered 20 euros for the inconvenience. 20 euros for a four day rental that was only of use for its original intent for one day. Wow. Secondly, when we rented from Hertz, they were able to tell us that our credit card had car insurance that covered rentals. Enterprise could not tell us if the one we had did or didn't and insisted we buy insurance from them.
avaliação de
-
5,2
No car when we arived
Prós: once we got a car it was great.
Contras: It was not there when arrived (per our appointed time). we had reservations 6 hours away in Normandy France and the rooms were paid for... Not having the car there as agreed was a disaster!
avaliação de
-
10,0
Phenomenal Customer Service!
Prós: Professional, courteous customer service.
Contras: Outstanding experience, great car, perfect price!
avaliação de
-
2,0
Enterprise Rental Car on Texas Strasse in Wiesbade
Contras: this is a company on a military base that rents only to military-related people. We had to cancel last minute and go elsewhere. This information needs to be given to people up front so they don't waste their time having to find out the hard way as was what we experienced.
avaliação de
-
3,6
One crazy thing after another
Prós: The cars were clean.
Contras: I rented an automatic because I don't like to drive standard. I rented a 5 seater because I needed an extra car to drive around my family that were visiting. I arrived that morning and received an automatic 8 seater van. Not what I requested, but really ok. The next morning the van wouldn't start. The Enterprise staff made some fairly ridiculous suggestions to fix it (such as, put it in Park and did you give it gas), and then told me to call my own car repair service since they couldn't get out to me for the day. After several hours and two trips to the business, they finally agreed to tow the van and provide me a new car . . . once they had one. Several hours later, they called and told me that they had a small manual shift car. I found a ride to Enterprise (again) and was given a 2 seater smart car manual shift. Nothing could be further from the original reservation. They said they would call me if they found another car that better met my needs, but I did not ever receive that call. When I returned the car, I was offered 20 euros for the inconvenience. 20 euros for a four day rental that was only of use for its original intent for one day. Wow. Secondly, when we rented from Hertz, they were able to tell us that our credit card had car insurance that covered rentals. Enterprise could not tell us if the one we had did or didn't and insisted we buy insurance from them.
avaliação de
-
5,2
No car when we arived
Prós: once we got a car it was great.
Contras: It was not there when arrived (per our appointed time). we had reservations 6 hours away in Normandy France and the rooms were paid for... Not having the car there as agreed was a disaster!
avaliação de
-
2,0
Enterprise Rental Car on Texas Strasse in Wiesbade
Contras: this is a company on a military base that rents only to military-related people. We had to cancel last minute and go elsewhere. This information needs to be given to people up front so they don't waste their time having to find out the hard way as was what we experienced.
avaliação de
