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4,4
Prós: The Nissan Sedan was a very nice looking, roomy, and clean compact car. It was the perfect size for the three of us and our luggage.
Contras: Alamo stop using deceptive practices in the name of profit. I am still upset by the bait and switch tactic that I received at Alamo’s check-in counter. I was told by Alamo’s representative that they no longer had the “compact” car that I reserved online...a picture of a Nissan sedan. The man showed me a computer screen of the car that was available, listed under “compact”...a picture of a Nissan hatchback. The vehicle was clearly much smaller in size and had a reduced trunk area. It looked like an economy car (good on gas mileage but tight on space). The gentleman suggested that I do the $11 a day up-grade for a larger vehicle; which, he claimed, he was reducing from $20 a day. I told the man that I expected to pay $440 for a one-week car rental and could not pay more. I politely said, “no thank you” four times to the same up-grade question, before he would let me sign the rental car contract and send me on my way to get the car. When I got to the car rental pick-up garage I handed the paperwork to a lady. She looked at it and then pointed to three parked Nissan sedans. She told me I should pick out the one I wanted to drive. The car I reserved, as pictured online, was there. How many other rental car companies use the same deceitful practice to rip off the consumer???
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9,6
Prós: Drop off was fast and easy people were awesome
Contras: Easier to find vehicle a little distance from pick up counter
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10,0
Prós: Drop off was easy rental car was perfect
Contras: Nothing
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10,0
Contras: The staff could not have been more helpful or pleasant
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8,0
Prós: Fine
Contras: Getting a car similar to what I reserved
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10,0
Prós: Reservation was fast. Manager Kelsey was very professional.
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10,0
Prós: The whole experience was awesome!
Contras: Nothing!
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9,6
Prós: The staff that worked with us was very helpful and kind. She helped us save a little bit more. The van was clean and drove well. We were happy to have the room.
Contras: The kiosk check-in was a bit tricky. We almost had to pay more, but then our card wouldn't go through and then the kiosk just kicked us out. We ended up saving 22 dollars by going to the desk to check in.
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10,0
Prós: Efficient and great customer service
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8,0
Prós: Everyone was very nice and helpful.
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10,0
Prós: I got a Free upgrade when I arrived.
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8,0
Prós: everything was ok
Contras: typical of the rental agency to try to pressure me into buying the insurance when I have it on my credit card
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9,6
Prós: Drop off was fast and easy people were awesome
Contras: Easier to find vehicle a little distance from pick up counter
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10,0
Prós: Drop off was easy rental car was perfect
Contras: Nothing
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10,0
Contras: The staff could not have been more helpful or pleasant
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10,0
Prós: Reservation was fast. Manager Kelsey was very professional.
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10,0
Prós: The whole experience was awesome!
Contras: Nothing!
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9,6
Prós: The staff that worked with us was very helpful and kind. She helped us save a little bit more. The van was clean and drove well. We were happy to have the room.
Contras: The kiosk check-in was a bit tricky. We almost had to pay more, but then our card wouldn't go through and then the kiosk just kicked us out. We ended up saving 22 dollars by going to the desk to check in.
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10,0
Prós: Efficient and great customer service
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10,0
Prós: I got a Free upgrade when I arrived.
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