Aluguel de carros em Puerto Plata

Worse rental company ever rip off

Prós: There was nothing to like about this rental company I did my reservation on the Internet before I left for my vacation to Porta Plata DR as I arrive to pick up my rental they tell me the insurance for the rental i purchase on the Internet was not valid in there country and the price I was expected to pay with my reservation was not honored which was $74 and was forced to pay $280 so my vacation was not ruin and from what I was told by the manager they are aware of the situation that is happening on the Internet but that's how they get people to rent cars and then change the price as once you arrive knowing that you'll be Force to rent a car without a reservation at full maximum price I recommend no one to use this rental company for them having the knowledge of what's going on the Internet I was not the only one at the rental company with the same issue we all end up paying more than what we expected to from our reservation

Contras: To be in a different country with a car That had brake light on no washer fluid no gas in the car I damage vehicle in front back left and right as soon I got the car I had to go put gas and air in the tire I was in a country I don't speak the language and I'm forced to pull over on the side of the road to find a gas station and a tire store worst car rental company ever ECONOMY is not for the people is just a scam to make money to be aware of a problem and you're just trying to benefit from the worst experience I have a head with a rental company in a different country tried to not use them at all if possible the would just take your money

The place was closed!

Contras: When I arrived to pick up my car per my reservation, the office was closed and I was told all employees had gone home. I had to scramble to find another car and ended up paying almost 40$ more for the rental.

Horrible

Prós: Nothing they didn't have a car available for me when I got there

Contras: They place is the worst

Contras: they gave us a car that had a flat spare tire. When confronted with that fact they just said to call the office if we had any problems. Also we were forced to buy liability insurance. you must return the car with the same amount of gas in the tank or they will charge you twice of gas on the market or make you go fill the tank the way it was when you picked it up.

Beat up vehicle

Prós: Not much

Contras: It took a while to process the paperwork. Then, I was informed that my vehicle size is not available, and I will get a bigger vehicle for the same price for a day - afterwards I would have to change it or get charged extra. Alternatively, I can keep the vehicle for $3 a day more. I chose that - simply to avoid hassle. When the vehicle pulled up, I was amazed at its shape - not very clean and beat up all around. AAC didn't work well, which is not easy in tropics.

Take pictures of the car before accepting it

Contras: Walked around the car with the agent and she marked about 10-12 spots where there was damage. We specifically discussed two areas - a dent in the drivers door and a scratch on the passenger side rear door. She made a small mark on the form but did not show it as a 'scratch' but this is what she did for everything else so i didn't really think about it. Upon return a different agent said the scratch was not shown on the form and that i must have done it. He called the other agent who had done the form a week earlier and she "didn't remember" if the scratch was there. I was leaving puerto plata in two hours and he said he couldn't resolve it so i had to leave having no clue as to if and what they were going to charge me for damage i did not cause. In my opinion this is a scam and my only recourse is to disputer whatever they charge on my card. BEWARE