Avaliações de hóspedes
Avaliação geral
8,9 Excelente
Baseado em 30 avaliações
Geral
8,9
Limpeza
9,2
Conforto
9,0
Retirada/devolução
8,6
Custo/Benifício
8,6
Pular para o conteúdo principal
Avaliação e diretório de aluguel de carros em Anaheim
Locais de aluguel
╳
Ace
Locais de aluguel em Anaheim
888 S Disneyland Drive
714-427-1111
Alamo
Alamo avaliações
Locais de aluguel
╳
Alamo
Locais de aluguel em Anaheim
1565 S Disneyland Dr Ste 105
+1 888 826 6893
711 W Katella Ave
+1 888 826 6893
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
9,2
wrecked and rewarded!
Prós: We had a wreck and the agent emphasized that we had purchased insurance so we didn't need to spend the remainder of our vacation working about the vehicle. He was quick to point out his relief we were all ok (FIRST question asked was if we were ok). When we got a replacement vehicle we were upgraded to a nicer vehicle. And at the drop off the staff we great about the wreck. Live person interactions at pick-up and drop off were very good. Despite some frustration as noted below, I would rent with them again and my over all experience was great. Hats off to Dodge for designing a van that can take a tremendous hit and leave all my family unharmed!
Contras: 1. When were unable to find the Alamo office at Disneyland, we called Alamo. The agent acted like we were stupid, seemed annoyed we called, and told us there was no office at Disneyland. We were instructed to go to a location several miles away. When we called a cab, the driver told us where to find the office so we wouldn't waste money on a needless trip. 2. When we wrecked it was VERY difficult to find out how to report the accident to Alamo. Calls to the main line resulted in long holds or worse, agents not putting us on hold and discussing my question with supervisors while we got to listen in. They wouldn't tell you what they were doing either, they would just be gone. We were told to call the office where we rented the vehicle but it was closed. It literally took me several hours to find someone who could help us. CLUELESS is how I would describe Alamo's rental agents. I finally guessed at an option and talked to a very helpful gentleman who took my statements. He gave me a number to call in the morning as it was now very late at night. When I called that number the agents answering the phone were once again clueless. I gave up and called the same number I had success on the night before. I was in a remote location and needed a replacement car. This leads to #3 3. There was no Alamo within about 150 mile radius so they offered their subsidiary Enterprise. But in order to get that vehicle it would have to be towed to our location and I was told I would likely have to pay the towing and mileage fee, which would have been outrageous given it would have had to be towed about 40 miles or so. So much for the promise "we pick you up"which kept playing while I was on hold with them. In the end I ended up finding a ride into town from a sympathetic soul, so hats off to the hospitality of the people of Window Rock, Az!
avaliação de
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9,2
Excellent customer service
Prós: The personalised customer service from the Alamo representative, he was excellent.
Contras: How far the car is from the office and also how tricky it is to get to the office as Disney have changed access.
avaliação de
-
10,0
Great customer service
Prós: Great customer services at both pick up & drop off! Car was clean and ready to go. A pleasure doing business with a great company.
avaliação de
-
10,0
Good service
Prós: Quick paper work and good cars.
Contras: None
avaliação de
-
6,0
Price Problem
Prós: Price of rent in the first week is ok, When I requested an extension time for rental the price increase which is inappropriate and unfair. Contrary, the price should be decrease in order to keep the client satisfied. Mohamed lazim Thankx
avaliação de
-
4,0
Cars here turn out to be more expensive than adver
Prós: Fast pickup
Contras: When given my car rental keys, I was told to bring it back with the same amount of gas. So that's what i did and even to a picture of it before i left the lot. Returned the vehicle with more gas and was charged a penalty because it was not enough gas. Even after explaining how i returned the car with more gas than when i received it, i was still charged extra. I was also charge extra for being an hour late on daylight savings day which happened to be my birthday so that's that.
avaliação de
-
10,0
All good.
Prós: Quick pickup and even quicker drop off.
Contras: Liked everything
avaliação de
-
2,0
Alamo rental
Prós: Went to pick up car. Paid in full for it. They we're rude! Left with no car and no refund for up to 7 days
avaliação de
-
9,2
Car Problems Handled OK
Prós: SFO were VERY helpful! And the staff in Anaheim seemed nice.
Contras: Rented a small car and hit the road. About 30 miles later, headed north and far past the nearest Alamo it started to make noises in the right front corner. As far as I can tell, the fender well was dragging on the tire. I got out a few times and there didn't seem to be any damage going on. Called customer support and his only suggestion was to drive back to Anaheim (now closed) or carry on and get it checked at the next Alamo (SFO). I called the next day as the noise was louder and the customer support person suggested I get to SFO and exchange it or get my money back. He said he'd call ahead and let them know, which he apparently didn't do (SOF had NO idea what I was talking about. Anyway, SFO gave us the remainder of our money back and the trip was accomplished OK, so alls well that ends well, I guess.
avaliação de
-
10,0
Prós: I liked the fast and courteous service, cleanliness and very personal service. I will use ALAMO whenever I need a rental car. Thanks you very much.
Contras: Nothing at all.
avaliação de
-
7,2
Prós: The customer was good. Christopher was nice, courteous and explained things clearly.
Contras: The pick-up location, we had to walk for 10 minutes through a few plies of stairs until we reached the rooftop of the parking complex to get our car. Typically, the car will be driven up in front of the office for us.
avaliação de
-
10,0
Prós: The gentleman at the counter for pick up was awesome!
Contras: Check in was a little impersonal.
avaliação de
-
9,2
wrecked and rewarded!
Prós: We had a wreck and the agent emphasized that we had purchased insurance so we didn't need to spend the remainder of our vacation working about the vehicle. He was quick to point out his relief we were all ok (FIRST question asked was if we were ok). When we got a replacement vehicle we were upgraded to a nicer vehicle. And at the drop off the staff we great about the wreck. Live person interactions at pick-up and drop off were very good. Despite some frustration as noted below, I would rent with them again and my over all experience was great. Hats off to Dodge for designing a van that can take a tremendous hit and leave all my family unharmed!
Contras: 1. When were unable to find the Alamo office at Disneyland, we called Alamo. The agent acted like we were stupid, seemed annoyed we called, and told us there was no office at Disneyland. We were instructed to go to a location several miles away. When we called a cab, the driver told us where to find the office so we wouldn't waste money on a needless trip. 2. When we wrecked it was VERY difficult to find out how to report the accident to Alamo. Calls to the main line resulted in long holds or worse, agents not putting us on hold and discussing my question with supervisors while we got to listen in. They wouldn't tell you what they were doing either, they would just be gone. We were told to call the office where we rented the vehicle but it was closed. It literally took me several hours to find someone who could help us. CLUELESS is how I would describe Alamo's rental agents. I finally guessed at an option and talked to a very helpful gentleman who took my statements. He gave me a number to call in the morning as it was now very late at night. When I called that number the agents answering the phone were once again clueless. I gave up and called the same number I had success on the night before. I was in a remote location and needed a replacement car. This leads to #3 3. There was no Alamo within about 150 mile radius so they offered their subsidiary Enterprise. But in order to get that vehicle it would have to be towed to our location and I was told I would likely have to pay the towing and mileage fee, which would have been outrageous given it would have had to be towed about 40 miles or so. So much for the promise "we pick you up"which kept playing while I was on hold with them. In the end I ended up finding a ride into town from a sympathetic soul, so hats off to the hospitality of the people of Window Rock, Az!
avaliação de
-
9,2
Excellent customer service
Prós: The personalised customer service from the Alamo representative, he was excellent.
Contras: How far the car is from the office and also how tricky it is to get to the office as Disney have changed access.
avaliação de
-
10,0
Great customer service
Prós: Great customer services at both pick up & drop off! Car was clean and ready to go. A pleasure doing business with a great company.
avaliação de
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10,0
Good service
Prós: Quick paper work and good cars.
Contras: None
avaliação de
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10,0
All good.
Prós: Quick pickup and even quicker drop off.
Contras: Liked everything
avaliação de
-
9,2
Car Problems Handled OK
Prós: SFO were VERY helpful! And the staff in Anaheim seemed nice.
Contras: Rented a small car and hit the road. About 30 miles later, headed north and far past the nearest Alamo it started to make noises in the right front corner. As far as I can tell, the fender well was dragging on the tire. I got out a few times and there didn't seem to be any damage going on. Called customer support and his only suggestion was to drive back to Anaheim (now closed) or carry on and get it checked at the next Alamo (SFO). I called the next day as the noise was louder and the customer support person suggested I get to SFO and exchange it or get my money back. He said he'd call ahead and let them know, which he apparently didn't do (SOF had NO idea what I was talking about. Anyway, SFO gave us the remainder of our money back and the trip was accomplished OK, so alls well that ends well, I guess.
avaliação de
-
10,0
Prós: I liked the fast and courteous service, cleanliness and very personal service. I will use ALAMO whenever I need a rental car. Thanks you very much.
Contras: Nothing at all.
avaliação de
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10,0
Prós: The gentleman at the counter for pick up was awesome!
Contras: Check in was a little impersonal.
avaliação de
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6,0
Price Problem
Prós: Price of rent in the first week is ok, When I requested an extension time for rental the price increase which is inappropriate and unfair. Contrary, the price should be decrease in order to keep the client satisfied. Mohamed lazim Thankx
avaliação de
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4,0
Cars here turn out to be more expensive than adver
Prós: Fast pickup
Contras: When given my car rental keys, I was told to bring it back with the same amount of gas. So that's what i did and even to a picture of it before i left the lot. Returned the vehicle with more gas and was charged a penalty because it was not enough gas. Even after explaining how i returned the car with more gas than when i received it, i was still charged extra. I was also charge extra for being an hour late on daylight savings day which happened to be my birthday so that's that.
avaliação de
-
2,0
Alamo rental
Prós: Went to pick up car. Paid in full for it. They we're rude! Left with no car and no refund for up to 7 days
avaliação de
Avis
Avis avaliações
Locais de aluguel
╳
Avis
Locais de aluguel em Anaheim
200 West Katella Avenue
+1 714 780 1024
5120 East La Palma Avenue, Suite 102
+1 714 777 7825
Avaliações de hóspedes
Avaliação geral
8,1 Excelente
Baseado em 20 avaliações
Geral
8,0
Limpeza
8,2
Conforto
8,4
Retirada/devolução
7,8
Custo/Benifício
8,4
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
4,8
AVIS at Disneyland
Prós: It was close to my hotel and easy to find my car.
Contras: The person at the Disneyland area location for pickup was rude. My reservation was duplicated in their system (I never received notification of a second one) and he proceeded to lecture me on what seems like was possibly a bug in their system. The car has obviously been smoked in, and the cleaning didn’t cover the smell well.
avaliação de
-
6,8
Contras: It was very expensive, I paid 107$ for small sedan , for one day
avaliação de
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8,0
Prós: Location
Contras: Lot attendants, despite making my presence obvious, did not approach me - I had to initiate vehicle presentation.Loca
avaliação de
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4,8
Prós: The minivan was ready when I arrived to pick it up. The 2016 van had 36,000 miles on it but did not have any mechanical problem.
Contras: The interior of the KIA minivan I rented for 5 days was the dirtiest of any vehicle I ever rented in more than 30 years. The carpet, seats, and windows were covered with dirt, smudge and trash. Cup holders had rotten food in them. One seat looked as if someone had thrown up on. All six of us driving from Anaheim to Phoenix and back got sick. On return, the branch manager blamed the dirtiness on "Avis Corporation". I said the branch manager is responsible for cleaning of the cars not Avis. At the end he gave me a mediocre $27 discount off of $461 rental invoice with an apology. I said apology not accepted. Overall, a very bad experience from a reputable rental company.
avaliação de
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5,2
BO and return service was less than informative
Prós: price and ease of getting the key was very quick. We did not have to wait but a few minutes before we were on our way. Probably the quickest I have ever rented a car. pick up was in Anaheim and drop off was LAX.
Contras: Car stunk like B.O. for 2 days. We had to have the windows down to air it out and prevent us from vomiting. The return service was less than informative. I was told to park in a walkway, then told by someone else that I should not have parked there. There was no formal communication that the return was checked in or if I was getting a receipt. It's not that the questions were not asked but it was either mentioned walking away from me or just plain belligerence.
avaliação de
-
4,8
AVIS at Disneyland
Prós: It was close to my hotel and easy to find my car.
Contras: The person at the Disneyland area location for pickup was rude. My reservation was duplicated in their system (I never received notification of a second one) and he proceeded to lecture me on what seems like was possibly a bug in their system. The car has obviously been smoked in, and the cleaning didn’t cover the smell well.
avaliação de
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4,8
Prós: The minivan was ready when I arrived to pick it up. The 2016 van had 36,000 miles on it but did not have any mechanical problem.
Contras: The interior of the KIA minivan I rented for 5 days was the dirtiest of any vehicle I ever rented in more than 30 years. The carpet, seats, and windows were covered with dirt, smudge and trash. Cup holders had rotten food in them. One seat looked as if someone had thrown up on. All six of us driving from Anaheim to Phoenix and back got sick. On return, the branch manager blamed the dirtiness on "Avis Corporation". I said the branch manager is responsible for cleaning of the cars not Avis. At the end he gave me a mediocre $27 discount off of $461 rental invoice with an apology. I said apology not accepted. Overall, a very bad experience from a reputable rental company.
avaliação de
-
5,2
BO and return service was less than informative
Prós: price and ease of getting the key was very quick. We did not have to wait but a few minutes before we were on our way. Probably the quickest I have ever rented a car. pick up was in Anaheim and drop off was LAX.
Contras: Car stunk like B.O. for 2 days. We had to have the windows down to air it out and prevent us from vomiting. The return service was less than informative. I was told to park in a walkway, then told by someone else that I should not have parked there. There was no formal communication that the return was checked in or if I was getting a receipt. It's not that the questions were not asked but it was either mentioned walking away from me or just plain belligerence.
avaliação de
Budget
Budget avaliações
Locais de aluguel
╳
Budget
Locais de aluguel em Anaheim
200 West Katella Ave
+1 657 999 5724
5120 East La Palma Ave #102
+1 714 970 7423
Avaliações de hóspedes
Avaliação geral
6,6 Bom
Baseado em 7 avaliações
Geral
6,3
Limpeza
7,1
Conforto
6,6
Retirada/devolução
6,6
Custo/Benifício
6,3
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
9,2
Prós: The agent was able to fix my billing issue with some creative computer work.
Contras: Agent had to fix the automatic addition of a fuel charge as I had driven very few miles; however, after I showed my receipt for gas that was purchased down the street, he fixed it. This charge is something that needs to not happen automatically, as other people may be more distracted and end up paying a lot more than they were expecting.
avaliação de
-
6,0
Prós: That the car had a full tank of gas and was ready to go and clean.
Contras: The associate was rude and condescending to not just me but all the customers.
avaliação de
-
2,0
horrible experience
Contras: - Was given a car with a completely empty tank - Smoke smell was so strong in the car that both my kids threw up - Was charged $90 dollars at arrival (disputing this) while i returned the tank half full (while again, i was given a car with a completely empty tank - Manager at origin (Chris - Anaheim location) was extremely rude during the whole process I will fill a formal complaint and never rent again through Budget
avaliação de
-
6,0
Prós: That the car had a full tank of gas and was ready to go and clean.
Contras: The associate was rude and condescending to not just me but all the customers.
avaliação de
-
2,0
horrible experience
Contras: - Was given a car with a completely empty tank - Smoke smell was so strong in the car that both my kids threw up - Was charged $90 dollars at arrival (disputing this) while i returned the tank half full (while again, i was given a car with a completely empty tank - Manager at origin (Chris - Anaheim location) was extremely rude during the whole process I will fill a formal complaint and never rent again through Budget
avaliação de
Enterprise
Enterprise avaliações
Locais de aluguel
╳
Enterprise
Locais de aluguel em Anaheim
2132 S Harbor Blvd
+1 714 591 1040
231 W Katella Ave
+1 714 991 7195
426 S. Euclid
+1 714 956 3869
5401 E La Palma Ave
+1 714 524 3090
777 W Convention Way
+1 714 740 7860
905 N Weir Canyon Blvd
+1 714 279 8099
Avaliações de hóspedes
Avaliação geral
8,5 Excelente
Baseado em 19 avaliações
Geral
8,6
Limpeza
8,3
Conforto
8,4
Retirada/devolução
8,7
Custo/Benifício
8,5
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
10,0
Prós: Friendly and fast service. Very professional
avaliação de
-
2,0
Reservation but no car avail
Contras: I made my reservation and when I checked to make sure my car was ready at 10am I was told no cars until around 4pm unless I wanted to take a 15 passenger van. I then made reservations thru Alamo and picked up my car around 11:30 am and it only had 800 miles on it. I was very pleased with Alamo but displeased with Enterprise. First time Enterprise did not have a car ready for me.
avaliação de
-
6,0
Neil Rutkowski - California Rental
Prós: The counter service was great. The car itself was great.
Contras: I booked this rental at <$100 total estimated and it was close to $400. I was put in a larger vehicle not because I requested it, but I was led to believe they were doing me a favor. I was issued an external GPS but the care was also equipped with GPS. I was told the drop-off fee to another location would be waived. I'm not sure it was. I really feel like I got upcharged under high pressure situations (raining coming into LAX) and tight time leaving SNA. If someone could review this rental, I'd be most appreciative. Thanks, Neil.
avaliação de
-
8,4
Great Service
Prós: The service was superb. Even though we were a couple minutes late, they were very accommodating. They even upgraded the car.
Contras: The car, a Jeep Compass, we rented wasn't very comfortable, lacked power and wasn't very ergonomic. It did get us to where we wanted to go.
avaliação de
-
2,0
Reservation but no car avail
Contras: I made my reservation and when I checked to make sure my car was ready at 10am I was told no cars until around 4pm unless I wanted to take a 15 passenger van. I then made reservations thru Alamo and picked up my car around 11:30 am and it only had 800 miles on it. I was very pleased with Alamo but displeased with Enterprise. First time Enterprise did not have a car ready for me.
avaliação de
-
6,0
Neil Rutkowski - California Rental
Prós: The counter service was great. The car itself was great.
Contras: I booked this rental at <$100 total estimated and it was close to $400. I was put in a larger vehicle not because I requested it, but I was led to believe they were doing me a favor. I was issued an external GPS but the care was also equipped with GPS. I was told the drop-off fee to another location would be waived. I'm not sure it was. I really feel like I got upcharged under high pressure situations (raining coming into LAX) and tight time leaving SNA. If someone could review this rental, I'd be most appreciative. Thanks, Neil.
avaliação de
Hertz
Hertz avaliações
Locais de aluguel
╳
Hertz
Locais de aluguel em Anaheim
221 West Katella Ave
+1 714 772 0425
700 W. Convention Way
+1 714 750 4080
8205 E Santa Ana Canyon
+1 714 974 0105
Avaliações de hóspedes
Avaliação geral
6,9 Bom
Baseado em 22 avaliações
Geral
6,6
Limpeza
7,2
Conforto
7,2
Retirada/devolução
6,5
Custo/Benifício
7,1
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
6,4
It's inside a hotel, closed on Sunday, no signage
Prós: Thank you Hertz for taking our car back.
Contras: There is only an address. Again, NO indication you're going to a hotel, and no signage at the hotel to guide you. I had to circle around and finally ask a valet (who looked at me like I should have known). The Hertz desk is closed on Sundays, so I attached our receipt to the keys and dropped in the slot. Good enough, I suppose....
avaliação de
-
10,0
Prós: Great rental. Easy pick-up. Car worked great. Thank you.
avaliação de
-
8,0
Prós: Drop off service to airline curbs for flying out .. showing care and overall curtesy.
Contras: Not getting rental on the was scheduled.
avaliação de
-
2,0
Worst experience EVER
Prós: Nothing.
Contras: The agent had already left when I arrived - 5pm. I called into customer service and the only thing that agent could tell me is "well they are closed", not giving a solution. So I asked what other locations weee nearby - and would they honor the same rate? She said no. I went to the other location and they told. E they needs 24 hours notice then tried to upsell me on a specialty car or SUV. So I went to Enterprise and got a great car at a better rate.
avaliação de
-
10,0
Convenient
Prós: Close to hotel and open early
avaliação de
-
2,4
Prós: Location.
Contras: Long wait. Waited 1 hour 30 minutes! Over booked more than 15 people on that day. They had no cars and have them look for another rental company. Good thing that there are 2 other car rental companies near by. Oh. It was on Sunday. They close at 1 pm. only 1 person was working and 1 more joined before closing.
avaliação de
-
6,8
Chaos was the best description for this scenario
Prós: The employees did their best. The employee did his best but they had too many customers and I ended up with a car that I didn't need, although it was an upgrade, that day made me late to appointments I had and they seemed to value clean car rentals instead of rentals being on time. The staff was swamped and overworked because the system wasn't working properly. I liked the upgraded car
Contras: I was late to things because of many errors that day. i was suppose to pick up the car at 12 but didn't get it till 1230
avaliação de
-
2,0
They gave our car away
Contras: We went to the Hertz location for our pickup that was supposed to be $20 for the day. When we got there they informed us that they had given our car away. The only car they had left was a Mustang, and they offered it to us for $200 a night . Again, our original reservation was for TWENTY dollars a night. Poor customer service. Would not rent from them.
avaliação de
-
2,0
Requested a 2nd Picture ID for a Canadian Driver's
Contras: I had to walk over from my hotel to the Hertz office for about 15 min to pick up the car when I got there and started the process I was asked for a 2nd picture ID because my driver's license was "International" and I didn't carry my passport with me as I left it in the safe inside my hotel room. They didn't even have a child booster seat in that location so I asked the attendand if I could take the car go back to my hotel get my passport then show it to someone else at the other location where I needed to pick up the seat and she refused. In the end I didn't rent with Hertz but Alamo who were 2 blocks away from my hotel and didn't ask me to show a 2nd ID.
avaliação de
-
10,0
A real sweet ride!
Prós: I liked the brand spanking new Dodge Challenger R/T. Very clean ride that got us from point a to point b with style. I actually had to refuel it with high octane eagle tears. I will rent from here again.
avaliação de
-
6,8
Extending the rental
Prós: When I wanted to extend the rental by a day, hertz was not helpful at all. They claimed that since it was an online reservation I couldn't extend it. That I would have to come by drop off the car and then pick up another one. In addition I ended up paying more than my rental price on kayak. The guy at check in was not helpful in explaining these charges. The guy at checkout was very helpful though!
Contras: See above
avaliação de
-
6,8
Less Than Bedt
Prós: Convenient location near convention center.
Contras: Long line and slow and hectic check-in.
avaliação de
-
10,0
Prós: Great rental. Easy pick-up. Car worked great. Thank you.
avaliação de
-
10,0
Convenient
Prós: Close to hotel and open early
avaliação de
-
10,0
A real sweet ride!
Prós: I liked the brand spanking new Dodge Challenger R/T. Very clean ride that got us from point a to point b with style. I actually had to refuel it with high octane eagle tears. I will rent from here again.
avaliação de
-
8,0
Prós: Drop off service to airline curbs for flying out .. showing care and overall curtesy.
Contras: Not getting rental on the was scheduled.
avaliação de
-
6,8
Chaos was the best description for this scenario
Prós: The employees did their best. The employee did his best but they had too many customers and I ended up with a car that I didn't need, although it was an upgrade, that day made me late to appointments I had and they seemed to value clean car rentals instead of rentals being on time. The staff was swamped and overworked because the system wasn't working properly. I liked the upgraded car
Contras: I was late to things because of many errors that day. i was suppose to pick up the car at 12 but didn't get it till 1230
avaliação de
-
6,8
Extending the rental
Prós: When I wanted to extend the rental by a day, hertz was not helpful at all. They claimed that since it was an online reservation I couldn't extend it. That I would have to come by drop off the car and then pick up another one. In addition I ended up paying more than my rental price on kayak. The guy at check in was not helpful in explaining these charges. The guy at checkout was very helpful though!
Contras: See above
avaliação de
-
6,8
Less Than Bedt
Prós: Convenient location near convention center.
Contras: Long line and slow and hectic check-in.
avaliação de
-
6,4
It's inside a hotel, closed on Sunday, no signage
Prós: Thank you Hertz for taking our car back.
Contras: There is only an address. Again, NO indication you're going to a hotel, and no signage at the hotel to guide you. I had to circle around and finally ask a valet (who looked at me like I should have known). The Hertz desk is closed on Sundays, so I attached our receipt to the keys and dropped in the slot. Good enough, I suppose....
avaliação de
-
2,0
Worst experience EVER
Prós: Nothing.
Contras: The agent had already left when I arrived - 5pm. I called into customer service and the only thing that agent could tell me is "well they are closed", not giving a solution. So I asked what other locations weee nearby - and would they honor the same rate? She said no. I went to the other location and they told. E they needs 24 hours notice then tried to upsell me on a specialty car or SUV. So I went to Enterprise and got a great car at a better rate.
avaliação de
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2,4
Prós: Location.
Contras: Long wait. Waited 1 hour 30 minutes! Over booked more than 15 people on that day. They had no cars and have them look for another rental company. Good thing that there are 2 other car rental companies near by. Oh. It was on Sunday. They close at 1 pm. only 1 person was working and 1 more joined before closing.
avaliação de
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2,0
They gave our car away
Contras: We went to the Hertz location for our pickup that was supposed to be $20 for the day. When we got there they informed us that they had given our car away. The only car they had left was a Mustang, and they offered it to us for $200 a night . Again, our original reservation was for TWENTY dollars a night. Poor customer service. Would not rent from them.
avaliação de
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2,0
Requested a 2nd Picture ID for a Canadian Driver's
Contras: I had to walk over from my hotel to the Hertz office for about 15 min to pick up the car when I got there and started the process I was asked for a 2nd picture ID because my driver's license was "International" and I didn't carry my passport with me as I left it in the safe inside my hotel room. They didn't even have a child booster seat in that location so I asked the attendand if I could take the car go back to my hotel get my passport then show it to someone else at the other location where I needed to pick up the seat and she refused. In the end I didn't rent with Hertz but Alamo who were 2 blocks away from my hotel and didn't ask me to show a 2nd ID.
avaliação de
National
National avaliações
Locais de aluguel
╳
National
Locais de aluguel em Anaheim
711 W Katella Ave
+1 888 826 6890
Avaliações de hóspedes
Avaliação geral
7,8 Bom
Baseado em 5 avaliações
Geral
8,0
Limpeza
7,6
Conforto
8,4
Retirada/devolução
7,6
Custo/Benifício
7,6
Avaliações recentes
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- Positivas
- Neutras
- Negativas
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10,0
Best price! Excellent service!
Prós: Easy to pick up and excellent service!
Contras: Great car, easy pick up and great overall experience!
avaliação de
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8,4
Prós: The staff at this location was excellent and went out of there way to try to find the perfect vehicle for me ... and the vehicle (Lincoln Navigator) was very nice.
Contras: I had wanted a 4wd for our family ski trip to Colorado, but they could not promise that the vehicle provided on my pick-up day would be a 4wd (and it wasn't). That just doesn't seem right. They were able to find a very nice large luxury vehicle (Navigator) for me that they brought in from another location that morning ... so I had to wait a bit for it (but no big deal). Fortunately, the lack of 4wd did not become an issue on our trip.
avaliação de
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8,0
Confusing car drop off
Prós: Convenient location near to the hotel we were staying at.
Contras: The parking lot was a bit confusing; there were cars coming and going and no clear place to park the car I took (my wife dropped me off) to pick up the new car we were renting
avaliação de
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8,4
Prós: The staff at this location was excellent and went out of there way to try to find the perfect vehicle for me ... and the vehicle (Lincoln Navigator) was very nice.
Contras: I had wanted a 4wd for our family ski trip to Colorado, but they could not promise that the vehicle provided on my pick-up day would be a 4wd (and it wasn't). That just doesn't seem right. They were able to find a very nice large luxury vehicle (Navigator) for me that they brought in from another location that morning ... so I had to wait a bit for it (but no big deal). Fortunately, the lack of 4wd did not become an issue on our trip.
avaliação de
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8,0
Confusing car drop off
Prós: Convenient location near to the hotel we were staying at.
Contras: The parking lot was a bit confusing; there were cars coming and going and no clear place to park the car I took (my wife dropped me off) to pick up the new car we were renting
avaliação de
Locais de aluguel
╳
Sunnycars
Locais de aluguel em Anaheim
1565 So Disneyland Drive
711 West Katella Avenue