Friendly, professional staff Stained carpets, easy access (no restrictions about who can enter building or access elevators)
Sports bar has closed so now if you want to eat you have to leave the hotel.
Nice and clean, recently renovated room. Very comfortable bed and pillows. No ventilation in the bathroom is weird. Very long lines to check in and the huge scale means a long walk to the room.
Location , express check out Standard rooms need upgrades
It's a great location in Toronto and the staff was quite good. The room was dirty and the bathroom absolutely filthy. The AC didn't work and it took several calls to get things resolved.
Hotel staff were very helpful.
The staff was helpful and polite when dealing with some room issues, and lowered my check out price accordingly. The hotel is in an ideal location for downtown Toronto The room and hall carpets need cleaned/updated. When checking in they did not have the room with a Queen size bed that was requested. Moved us to a room with King size bed . The room was handicap accessible. There was no tub,but a shower with a hand held spray nozzle. The nozzle was not attached properly, and flew off when turning on the shower. Water went everywhere(image a cartoon scene).The hotel maintenance crew tried to repair while we were at dinner,but did a poor job that did not solve the problem. Basically, we had to take a shower using a garden hose. Staff moved us to another room the next day,with many apologizes .
They had two pools on for adults only and one for families, work out center and the staff was excellent with any request
location, staff very friendly rooms and hallways need updating
Good location, comfortable beds, good facilities and restaurants. Number of elevators seems to be too small for the number of people in the hotel. During the day there was a queue to use it.
The hotel is perfectly situated for business in downtown Toronto. The rooms are spacious and comfortable. The staff is excellent (seriously, the HR people know how to recruit exceptional team members). I stay here every time business takes me to toronto Small problem in my room linked to a previous occupant, the staff rectified the situation in record time.
Perfect location! I lived in Toronto for years and it's only when I returned that I noticed the Chelsea Hotel. It's a 10 minute walk to Eaton Center and Dundas Square, a 12 minute walk to the skating rink/Toronto sign at Nathan Philip's Square and a 5 minute walk to the subway station. My boyfriend and I were able to walk home from our New Year's Eve party. The room was small but clean and functional, and the bed was heavenly. The daily cleaning was done quickly and check in was a breeze. Next time I hope to take advantage of the facilities more, but this was a quick weekend trip. I'll definitely stay again. The wait for the elevator was a bit ridiculous on New Year's Eve. They give out wrist bands on holiday weekends to ensure that only patrons are allowed entry and security is very tight (ie. There was a police officer present when we returned from our NYE partying). I understand their attempt to keep out the riff raff but if you are at all vain, the white wristband may not be your favorite accessory.
Getting away Clean quiet
Breakfast nothing everything was excellent
I love the design and functionality...the bed is soooo comfortable. Gym was small but nice. air conditioning unit was a bit loud, but not unbearable.
Great customer service, excellent location, reasonable price for the room service and the entire stay, kitchenette with all gadgets you may need, great facilities... The only drawback was a somewhat noisy AC unit but that did not prevent us from sleeping in a very comfortable bed.
Location Rude staff that are very non accommodating. Very dated rooms
They're staff were very accommodating I got a bunch of random charges for 'custom package' and 'upgrade' charge and didnt even get the room i had requested and paid for! It ruined my stay because it felt like a waste of my money. I ended up going down to have them removed, upon check out I had to request the removal of the fees a second time
Great room, very clean and spacious. Excellent location walking distance to Eaton's Center, St. Lawrence Market and theatre district. Close to Porter shuttle hotel. Workout room was small and parking and drop-off area very busy. Breakfast very expensive at the hotel, but Starbucks located across the street.
The amenities in the room were very nice; good entertainment and comfort. Great location to downtown core. Parking and access to the hotel is a little difficult, only because it's off Yonge St, the main street downtown.
Thanks to Collin at the front desk, my stay was perfect! He not only upgraded my room, but he ensured me he'd personally handle my concerns and he did just that. The hotel is central to everything downtown and you can walk everywhere. Parking is a drag, as you must valet park and it takes a minimum of fifteen minutes to get your vehicle if you're lucky. It also cost 45.00 a night to park...
I really enjoyed the facilities and the proximity of the hotel. It was great that the hotel was attached to the PATH as well.
Food and staff were excellent at the Bistro, and location was good. Water pressure was poor in shower and had trouble getting cold water in shower.
It was a total breeze from start to finish; Great location, Great staff, Clean, Quiet Comfortable!
Amazing staff, decadent surroundings, great views, incredibly comfortable beds and accommodations, Union station is across the street for transportation and the hotel itself is like visiting a landmark - it's beautiful. The price is high, but it's for all of those reasons. Thin walls. A lot of the comfort and decadence was dampened by some people who decided to have a "get together" around 11 PM next door that continued until about 2:30 AM. When it was down to 2 people you might guess what the next hour sounded like. Needless to say I did not sleep. I had to check out for an early flight around 4 AM, so I didn't bother kicking up a stink with management. I will next time though. I would stay again, but will request a room not joined if possible. Other than the inconsiderate neighbours, I loved the hotel.
Deluxe Rooms are by far larger and more comfortable than Fairmont Gold Rooms, 500 sq ft vs 250 sq ft. I stay with Fairmont a lot and the old Canadian Pacific Properties are very grand. Staff is excellent. Restaurants offer decent food at a fairly high rate which you would expect at a hotel. The fireplace in my room is silly and its fake, they should just put a fern inside it. Housekeeping crew was great. I always tip them. The air conditioner was awful in 17-135. They tried to fix it twice. It was hot outside and the room was cooler but not cold. There was really nothing else I was unhappy with as I love Fairmont's high standards.
The staff was wonderful. They truly went out of their way to help me with my Internet problem. The view of the office building from my room. The fire alarm check that went on way too long. The construction down the hallway was very noisy. I could hear conversations in the next room and in the hallway.
Beautiful newly renovated room, friendly staff and great location. The room could have been better sound proofed to noise in hallway. Could hear conversations of passerbys easily in the middle of the night.
Loved the Olive Bar and convenience of dinning and shopping all in one :-) Nothing...
central location room was hot. small too. hotel needs h full redo. looks and smells old.
Centrally located Affordable valet parking Helpful staff Quick check in Quiet room Clothes iron was damaged No blow dryer was provided Sink did not hold water for shaving, stopper was broken Mirror was showing signs of corrosion Bathroom door made entry/exit difficult No USB charging ports Cleaning attempted to enter my room at both 7:30 AM and 8:45 AM. That was very unwelcome.
staff was friendly. room was clean feel like iv stayed in better rooms for a lot less!!!!!
Comfy bed Delicious, impeccably cooked steaks Nice pool area El Labo soaps smell amazing Room service was very fast and friendly Very few gluten free items on menus Several times we had a hard time getting in touch with staff (consierge, maintenance, bell desk) Room was incredibly cramped and looked hastily repaired or shoddily renovated Room smelled of previous tenants body odour or cigarettes Closet light was clicking on and off sporadically Steam room in health facilities seemed unclean/didn't smell good
Quick getaway with the wife!! A little romance and peace and quiet! Enjoyed the ambiance, food, drink and service in the Library bar! Highly recommended
Predictable level of service and comfort Construction noise
Location, location, location... Awesome accommodations! Construction rescans renovations that were occurring when we were there...
Location and comfort. Price
Not a thing
The room was clean and comfortable. The bathroom was big and clean. The staff were friendly and helpful.
Great location. Easy to walk to Harbor front, CN tower, Aquarium and more. All just 5 mins walk away, great for kids of all ages.
Location was terrific Hotel system was down at check Iin. So didn't get to room until later. Ordered a cab for 5 people, 5 hours before we needed it and it didn't arrive. Staff ran around blaming others, but still no cab arrived for 5 people. 20 minutes later, we ended up taking two cabs. Next day (Sunday) we asked for a late check out of 1 pm (only an hour after regular checkout time). They said no, we could have until 12:30 only. The price of the room far exceeds the services provided.
Staff was competent and very friendly. Concierge helped me several times and obtained discounted tickets to Aquarium and Hockey Hall of Fame. Hotel overlooks railway and train noise started early in the morning and was clearly heard in the rooms-go street side. No refrigerator or minibar in the room and no movies on TV.
The staff in the restaurant and maid staff were really nice. There was a breakfast buffet every day. Complimentary water. The room was good sized and nice looking. Mini fridge and microwave were useful. Was within walking distance to many places. The gym there was okay. Cable tv sucked. Some of the channels were stuck or didn't have sound. Wifi went in and out. The breakfast buffet is just the same thing every day. They should mix it up a little, like french toast one day and waffles the next. The couch and original pillows on the bed were really hard. Had to request other pillows to sleep on.
Despite the efforts from the staff, you have to avoid this hotel at any cost. Avoid this hotel until the room as renovated. Paint is missing. Dirty furnitures. Don't sit on the sofa or you have to clean your clothes immediately. This hotel sounded like a nice deal. How disappointing. Need a complete renovation and avoid this place until every room is renovated. Staff was nice but they cannot change the fact that you have a horrible experience, a disgrace for a 4 star hotel.
Had a great time visiting Toronto and our stay at The Grand Hotel exceeded our expectations. This hotel is located in what I think is a perfect location, within 5 blocks of Young / Dundas square (the times square of Toronto) which is right across from the Eaton Centre. The subway takes you right down to Rogers stadium and the CN Tower, or you can easily walk it. Location 5 plus, hotel 5 plus, facilites 5 plus. Would definately stay there again. We took the paid upgrade to a 2 bedroom suite and stayed there with my brother and wife. It was a two storey suite - lots of room for everyone to spread out.
I had never heard of this hotel and booked it on a whim by just looking at pictures online. The lobby, the hallways, the common areas etc... all fabulous. Didn't even visit the pool or hot tub on roof, but heard it was great! Plenty of space in the room, nice hardwood floors, restaurant is great - really good food and a great atmosphere. I would 100% stay here again. If there were 2 bathrooms in the junior suite that would have been even better. Hotel is across the street from Salvation Army so not the most ideal location but easy to walk to different locations and getting a cab is pretty easy.
Great room, awesome amenities, and the breakfast buffet made getting up early for work much easier. I will come back when traveling personally to enjoy things without having to worry about my work schedule.
Very nice inside and staff was very polite and helpful didn't see a bar where we could have drinks One of the hot tubs was not working
Good looking place. Good facilities. Poor location. Some minor annoyances such as the room literature having the incorrect times that breakfast was served.
STAY HERE! got a group of 5 traveling for New Years? Rent their suites! It's so worth what you pay every single penny. Defiantly made you feel high class and who doesn't want to feelnlikenthat on New Years?!?
Great front desk personal.Free shuttle service is great.
Great decor, fantastic breakfast buffet, amazing door and front desk staff, underground secure parking, large bedroom window view, pool, free wifi. TV was not hi def, limited channels, hot tub was closed when we were at pool area.
The location is great. Short walk to everywhere and multiple places to eat nearby. Be aware that you HAVE to valet park, which costs $50 per night per car. They do not give you the option to park yourself.
We inadvertently left somethings in the car that was valet parked. Our bellhop brought our bags up and immediately helped us with our situation. In a few minutes our other items were up in our room. It was so effortless. I also loved how well staffed if was and how ready they were to help us with anything.
People very friendly...Jon twigg very kind to get door leading into our room fixed. Door didn't work..had to wait to get fixed. Room not ready when we arrived at 330pm, had to wait 20 minutes in lobby. Bed not turned down second night we were there. Hairs found in our bathtub..
Very clean and comfortable, good lighting and great view. Exelent location to downtown entertainment,food and attractions. Ice box or mini fridge is always a nice for a stay but not included in the standard room. Cable included in room not easy to navigate.
Great hotel in a great location. Excellent staff and facilities. A very festive feel throughout with the MLS Cup in town along with the holidays. Would highly recommend.
Front desk staff, comfortable beds Room cleanup missed a couple items
Staff is really nice. Room had a great view and the hotel is located at the heart of the financial district and a walking distance from major Toronto attractions. Great to do business and explore the city. They charge extra for wifi. Free wifi is provided to some SPG members under conditions that are not consistent across Sheraton hotels.
The room and the view. The being woken up at 5:30 am by a fire alarm that went on for 30 minutes, only to have a jack hammer being used 2 hours after that. Barely anyone in the hotel spoke to us, and it took over an hour to check out and get my deposit back. Will never return.
Comfortable bed, clean, great location.
Front desk staff was giving us wrong information to gain access to pool. We made 3 different attempts to the spa facility to try to use the pool on the 3rd floor & had our keys reprogrammed twice & later found out we were not using the right elevator for access. Then the Hot tub jacuzzi was out of order during our entire stay, but front desk was not aware of.
The staff was fabulous The carpet in the room was filthy. There was a red stain between the beds that was unacceptable.
The pool and the view I like the service and the cleanliness excellent location
a lovely room and comfy beds, the staff very attentive and professional this days charging extra for wifi in the room seems excessive the water in the shower could be few degrees warmer for comfort
We planned a quick trip to Toronto for our anniversary. We were just staying for the night with plans to take a dinner cruise along the Toronto harbor. The proximity of this hotel made it possible for us to walk to our cruise from the hotel. There was parking for our car in the City Hall parking lot directly across the street from the hotel. The room was clean and spacious and we got a very reasonable rate booking thru kayak. The hotel is located in the heart of Toronto's harbor front, which was great, but there was a Toronto Blue Jays game the night we checked in and the traffic getting to the hotel was pretty bad. In general traffic was extremely slow. Our drive from Rochester, NY to Toronto typically takes around 3 hours. We spent seven hours just getting to Toronto on the day we checked in. The NYS thruway was backed up. The Bridge to Canada was backed up. The QEW was backed up. And downtown Toronto near the Blue Jays Stadium was backed up. Just made for a stressful arrival.
The swimming pool is big for a downtown hotel and the breakfast buffet is worth the pricetag. The location is very central and Double Tree has made great efforts to save this older building. The elevators are slow and unreliable and don't have a way to see what floor they are on while you wait. The breakfast buffet is good but repetitive. It would be nice to see a greater food variety over the days and they need Maple syrup and sugar-free syrup options.
Quiet. Friendly staff. Overpriced food and beverage. Bar closes early.
The location couldn't be better! And the concierge, Jing, was very knowledgeable and helpful! The free wi-fi was a life saver as I was traveling internationally, and the business center was very helpful when I had to send a last minute invoice. I enjoyed the 24-hr sauna and found the beds to be comfortable. The restaurant tended to close earlier than their posted hours, which made for some disappointing evenings. Also, the tap water has a distinct murky color which was unsettling. My room was next to the hotel's storage closet, so each morning I was woken by slamming doors and bustling about.
I would recommend anyone to stay at the doubletree by hilton JUST so you can taste the cookie you get when you arrive and check in, they are warm and amazingggggg. Other than that, my stay was great and comfortable and the staff was very friendly. Although the breakfast buffet was overpriced but it was very tasty. Overall, it was a great stay and I would look to stay there again next time I visit Toronto.
Location and staff EXpensive for what I received. Very few TV channels, poor wireless service, no free coffee in am, no free blast Too expensive for price
Location No hot tub
I came to the hotel because I was leaving my boyfriend and had a day before I could go back to America. I figured I'd splurge on myself and enjoy a soft comfty bed. Overall things were lovely and I enjoyed my stay. I wasn't told about the deposit that would be taken from my card or the fact I would not get it back. Also being told utensils cost 4$ and there were no napkins or paper towels in the suite, my only issue
Beds were very comfortable Very clean rooms. I like the cookie at check in. Very modern and well Kept
Outstanding service staff! Great bath, sleep, electronics, rapid service, quick elevators. Chocolate chip cookies & fruit water in the lobby bring an added touch of care. I wish our stay could have been several days longer.
It was very close to all main attractions in downtown Toronto. Nice walking distance to Rogers stadium. Nice room with comfortable bed.
Good location Small rooms for the price, very limited parking for guests, dusty rooms.
The hotel staff were very friendly, especially at 2 AM on Friday, as our flight was cancelled and we had a round-about journey to Toronto from Phily. Breakfast was very good, and wait-staff for it and the dinner on Sat. were cordial and welcoming. We were made to feel welcome, even though our soccer team was playing Toronto for the MLS Cup.
It doesn't worth money. I give it 3 star place with 5 star price. See previous
service was great, the view was beautiful, the room was excellent. It seemed like the stars aligned for us, but that just may be the great service of the hotel. The weight room was great. The concierge made a reservation for us at this great restaurant downtown. I can't really say there was anything I didn't like about the hotel. I did a lot of research on hotels in toronto, and this was the highest rated and for good reason. If you're on the fence, go with Shangri-La
The room size, decor, free internet access, and friendly helpful staff Nothing
The room was great - nice, clean and large. Plenty of stuff within walking distance. Do the hop on hop off bus if you are visiting. needed a new mattress
The hotel is beautiful. Really did a wonderful job remodeling. Rooms are quite large with generous seating areas and extra large bathrooms. Location is great.
Great hotel in an excellent location. The "hop on hop off" bus tour has a stop within 1 block of the hotel. Several good restaurants within walking distance.
could have used a cash machine somewhere in the building.
The hotel property was immaculate and was in walking distance to many places of interest such as Eaton Centre, St. Lawrence Market, Distillery area, St. Michael"s Cathedral, SONY Performing Atrs Center and many fabulous restaurants and bars. The employees of the hotel were motivated in making our experience a great one. The concierge staff were most helpful with their suggestions and directions.
We were very impressed with The Omni King Edward from the moment we arrived. The service is impeccable. The lobby, rooms, elevators - everything, really - is first-rate. Our only regret was that we could only stay one night, since it was a quick weekend getaway. This was our first time in Toronto, and we will be back - at the King Edward. Valet parking, at CAD$40-45 per day, is a bit excessive. Since we were there on a weekend, it was easy enough to find on-street parking.
Our room was spacious and comfortable. I did not realize that guests would have dogs in the hotel. I prefer a pet free location.
The rooms were big and well appointed. The beds were very comfortable; so comfortable that I bought one of their pillows. Only a shower, albeit a large one, but no tub. Room could have used more light.
Convenience, and super friendly helpful staff. Location was very good. if you want to use subway to get around it is perfect. Would have like to have known remodeling was in process.
Room layout, lighting, bathroom & view HVAC - too warm without windows that open
As soon as I arrived , I was greeted with a warm welcome where I felt like I was home away from home. I told the concierge that it was my first time in Toronto and he upgraded our room to the lake side view. When I got to the room, I saw why he had upgraded to the Lake view was even more incredible than I had imagine
My adult daughter and I were celebrating my birthday. My daughter told this to Laveera upon check in, and she immediately gave us an upgrade to a lake view room, and when we came back to the room after shopping, Laveera had ordered a lovely bottle of wine and a cheese tray for us to enjoy. I will definitely stay at the Westin Harbour Castle again and recommend it highly. A big thank you to Laveera!
Love this hotel. Perfect location. Comfortable beds. Staff are always friendly and super helpful.
Great service with clean room Wifi didn't seem to work very well.
Room service was fast and friendly Valet parking people are too bossy
I contacted the hotel to confirm our reservation as we had booked it online a month ago and was forwarded to reservations and the lady was not helpful at all and told me the booking was for two double beds even though my statement from Kayak said 1 King bed. She was rude and didn't want to assist and instead told me she can put in a written request with the front desk for a King room but we will only get it if there is one available. She said someone would get back to me to confirm and no one did so I called the hotel again and again they put me through to reservations and I spoke to someone else who was not helpful either. The third time, I called the hotel and asked to speak to the front desk and spoke with Leonard and explained the situation and the confusion on why we were being told we could not have a king room when this is what we booked. He went above and beyond and not only did he make sure we had a king bed, it was on the 35th floor and lakefront room. It was beautiful and we had a wonderful anniversary. Thank you Leonard. The hotel staff were amazing and polite but the people working the phones for bookings, were not helpful. After dealing with the reservation staff, it put me off and made me want to cancel my reservation as I was unsure if this was a reflection of what the service would be at the hotel. I did not appreciate that the woman I spoke with to confirm my reservation told me to call Kayak to fix the problem of why it said 2 double beds in the hotel system and not King. I told her I had a confirmation email from Kayak and could forward it but she did not want to help me.
Great location, our room was clean and nice with a beautiful view of the harbor, and staff were very friendly. The pool was nice. I would stay here again. Parking was expensive ($40.00/day for self-parking, $50.00/day for valet), extra fees to use wifi in rooms, but free in lobby. Concierge was knowledgeable about tourist attractions, but didn't know anything about the public transportation when we asked questions about it.
Beautiful Lobby and bar area. Beautiful Lake views with very spacious and well appointed rooms. Very Friendly Staff, check in was fast and friendly. Great location in the City. Hallways and rooms need some updating. Paint, wallpaper and furniture is somewhat dated, faded and chipped. Old refrigerators that don't work still in room. We had someone's dirty undergarments under our bed. Billing errors were widespread and took several calls to fix. Parking is pricey at $50 a night. Nice breakfast buffet. Walk to most major venues or take public transportation which is clean and inexpensive.
Great location right on the waterfront. Easily within walking distance to most everything. Great views from the restaurant in the south tower. Room was somewhat dated. It was still very acceptable, but due for an update sometime in the near future.
Great location and very nice and helpful staff. Rooms were great. The AC worked well and bed was comfortable.
I booked and got charged thru Kayak,com; then I found out got charged second time by the Westin. I contacted their billing dept. and was told I will be issued the refund for the second charged. I have not received the refund for almost a week. I will contact them again if no refund or the refund is not correct. Parking fee is $50 which is expensive. .........
Lobby and entry upscale and classy. Excellent location. Room comfortable and well appointed. Room was noisy - fairly constant elevator and/or hallway noise. Could hear neighbor's phone conversation. Bathroom tub a little dated.
The check in was one of the best I ever had. We found in the morning fresh ketchup in the bed after a late night check in. The door stopper in the bathroom was so loos you could see the entire anchor. Tv had break outs every other minute and you could still see hand marks from so body all over the room. After reporting that during check out I was porimissed a manager to get in contact with me. Nothing happened...
Beds were very comfortable. Carpets were a little dirty
Unfortunately due to a late flight, I got in at almost 3:00 AM. They put me on the 26th floor. They didn't tell me there would construction starting on the 26th floor at 8:00 AM. It was terrible. The hotel was not sold out either... It was loud and very difficult to try and get that extra 30 minutes of sleep I needed...
staff quality of the rooms, old bathrooms, no minibar
Close to everything downtown, one block from subway, clean, modern, friendly helpful staff. A little expensive but that may just be the prices in Toronto.
Great location Easy check in Dated rooms Not sound proof - could hear everything in hallways and on road (I.e. Sirens) No fridge in room Bathroom was very old - needs to be updated badly
Facilities were excellent and the staff helpful
Great stay, nice pool, jacuzzi and sauna. rooms were big and comfortable.
Nothing, I didnt stay there. They gave my room to someone else. Hilton booked me in an oversold hotel. After traveling 11 hours I showed up and they said i had no room! I paid for 2 nights in advance and it was PAID for. How could Hilton do this? I am a HiltonHonors member, being a member doesn't mean much to them, where is the loyalty? They gave my paid for room to someone else and told me to go find another hotel. UNBELIEVABLE!!
I enjoyed the friendly and professional staff. If you drive into town with a larger vehicle, you will not be able to park onsite. Parking in other locations becomes costly.
very clear, affordable, and walking distance from downtown Why would Hilton not offer free WiFi these days for international travelers?
Location to my business The room facilities were below average. No Fridge. Not able to open window for fresh air.
- Yorkville location is decent - Restaurant is good, and bar is solid - Big bathrooms and spacious rooms are pleasant - Area under construction, lots of noise, poor views, and inaccessibility to hotel via car/Uber. - Really crappy facilities. Half gym, tiny pool. - Under staffed, so it takes 30 minutes to check in - AWFUL value for money. It honestly feels like a holiday inn with ikea furniture, and some fancy tiling. There is nothing unique or special here. Very bland in taste and design. - This should be the lead link on overpriced dot com.
I liked everything in the room. Was very comfortable and relaxing. The bar was just great.
Location, good service at the reception, proximity to convention centre and train station. Great view in room 2500. Nothing
The quality of the hotel for bthe price. The inclusion of breakfast was a great plus.
Friendly staff, value for money and very clean Nothing not to like
best value, great location, upscale, would stay nowhere else in downtown Toronto price of two drinks in the bar, asked for a glass of wine and a scotch and got a bill for $38
I enjoyed the quality of the room, th ebed was especially comfortable. the spa closed early and the prices of in room dining was out of proportion of Canadian hotel prices.
Location Rooms could have been cleaner
Ease and comfort checking in and out. Facilities are fantastic!
Comfortable room, with amenities. Staff friendly. Convenient to convention center. Faucet may have been a bit leaky. Didn't love the bedding, but got used to it.
their rooms are very clean. their lobby's workers are very kindly. their restrant's workers have a poke face.
The service and styling is spot-on, generous room size and appointments that made the price good value
Rooms were clean and nice. Staff was professional and courteous. Nothing
Friendliness of staff, good breakfast, excellent room.
We were in town for a concert and a Jay's game, the location was perfect. We love to be near the waterfront when in Toronto and this was our favorite location so far. The hotel is smaller in size which is nice, not too busy, it's clean and the staff was great. The pool area on the 5th floor is a great location to sit at night and enjoy a cocktail while people watching. We have no complaints about this hotel. A little pricey but I guess you pay for location.
Everything was great and staff was amazing. Very clean. Great location a couple blocks from everything. Parking was a mess was told $21 dollars but credit card was charged $35
Room was clean bright and comfortable, staff was professional courteous and quick. Parking was an issue, went to a ballgame and left after the game. Vehicle was left in parking lot at hotel took me over 35 minutes to exit lot. Restaurant at hotel is beautiful but not family orientated.
The location was phenomenal, within walking distance of so much -- only a 10-15 walk from Air Canada Centre, a couple minutes from the Rogers Centre/aquarium/CN Tower, and just a short subway ride from the ROM and Casa Loma, etc. The restaurant behind the hotel (Amsterdam Brewhouse) was absolutely fantastic as well. The rooms were so clean and big and comfortable. It was perfect for a weekend getaway. On top of it, the staff was so friendly and helpful, making for an even better stay. The only thing I really didn't like was the fact that parking wasn't free for hotel guests (it was $21/day), but I know that it's a hotel in the downtown area of a large city, so they can't really control that/you should expect to pay for parking.
very nice updated hotel close to many attractions and public transportation. staff could have been more knowledgeable about locations and attractractions
Loved the full wall of windows with shutters on them in the bedroom and windows/skylights in the bathroom. Made the room so wonderfully bright in the mornings. Modern updates gave the room a high-end look and feel. Very beautiful. Very comfortable. We experienced four minor annoyances. Firstly, the fireplace (which came with a remote - pretty cool) made squeaking noises when it was on. Secondly, the mattress was overdue for a change - my side had a significant body indentation in it. Thirdly, the lower spigot in the shower was not attached to the wall - it stuck out about a foot or so into the shower. Lastly, the old tub is still in the bathroom but really just takes up space (it's a short tub, so no spa-like soaking). None were huge issues, just minor details that should be addressed.
Room was nicely appointed, clean. Location is great although construction is going on in street for awhile
Settled into the hotel restaurant for dinner--seemed nice at first glance--only to discover that the only way for guests to use the pool facility is to enter and exit, you guessed it, right through the restaurant. Read: noisy kids, waterlogged floors, noisy commotion, did I mention noise? Yeah. Noise, lots of noise. What an incredible fail for Radisson.
Location and the updated modern rooms were very clean!
The location was pretty good with pretty quick access via street car to the main subway terminal. Staff was also very friendly and helpful. This is definitely not a luxury hotel. Things look nice but the hotel is old with a new coat of paint. You can tell where the renovations were done on a budget so things looked nice, but were not actually done well. In addition, the walls were paper thin. We could hear the people in the next room having a conversation. We did get the hotel for a very good rate, but there is absolutely no way the rooms are worth normal price. The hotel itself is not bad, but it is by no means 'luxury.'
Great location between Ontario lake and the CN tower!
The breakfast french toast was delicious. Good downtown location. Room didn't have blackout curtains, but it did have Eastern exposure (i.e. the early sun). I think the more expensive rooms had blackout curtains, but that should be a standard feature, not one you pay more for! Bathroom didn't have a toilet-paper dispenser. Had to unroll it on my own. Nor did the shower have a full closing door- only half the shower was covered.
Great location, very nice rooms None
the location was good for all directions, walking to lake side or into shopping area also train station, bonus the airport bus stops at the hotel. The Lifts were a bit slow, and often needed attention
Nice, comfortable bed. Very spacious room. Lobby is spacious and uncrowdwe. Ambulance siren at nite a recurrent annoyance.
The staff was friendly and vary nice. The location was good. And the bathroom was beautiful. I don't understand why they charge $1.00 for every local call. And the price was not worth the room.
Parking,staff and the badroom piep in lift
location, near restaurants and bars, cool enviroment nowadays internet should be free everywhere!!!
Location is fantastic... I walked right out the door into a great restaurant
Quick service. When my granddaughter and I arrived, there was water on the bathroom floor, from a leaky toilet. The problem was resolved immediately. Professional and friendly staff. Glass walls on the bathroom...greatly reduced privacy. Would prefer bathroom door with a handle.
Couldn't believe how close to everything this hotel was.. amazing! Outdoor pool on the 17th floor was amazing! Urban sanctuary type deal as sunny with a view of downtown and cn tower No issues found during my stay
nothing Poor internet connection. Poor security. Location near night club, not safe at night time. Dirty bedsheet.
Staff gracious and kind. Television didn't work all the time. Volume was issue
i had a great time, the hotel was clean, the staff was friendly and helpful.
The Location Yes, the club is not as should be, it is just name
When we booked the hotel there was indoor pool and restaurant . But they have only hottub which is great by the way. After booking , we get an email that restaurant will be closed. That wasnt fair really. Otherwise this is our second stay at cambridge Stafff really nice . Water drain in the living room never got fixed despite complaining. rooms are spacious.
Exceptional hotel. No breakfast included.
We stayed at the Cambridge Suites as part of a weekend getaway. In the heart of downtown and right around the corner from Massey Hall, the Cambridge Suites was withiin walking distance of everywhere we wanted to go. The suite was spacious and offered every convenience. The bed was extremely comfortable and the linens clean and crisp. The room was very quiet and the staff was most accomodating. We would definitely stay here again.
The room that we've stayed in is very clean and tidy. I also appreciate that there's two LCD tv in our suite...I think its a bonus! As a guest of the hotel, why do we have to pay for parking?!
Everything was great Everything
I compared alot of hotels for our long weekend visit to Toronto. The Cambridge seemed to offer the best value as far as price, location, and you get a suite not just a room. The room were clean, and recently refurbished. The staff was friendly and helpful. The bed was very firm, but we prefer it that way. The hotel has a strictly enforced no noise policy, which is something we appreciated. We were able to get the rest we needed after very full days taking in Toronto. The temperature in the room was a little on the warm side. Not uncomfortable, but we would have preferred it a little cooler. Weather outside was in the 90's. Turning the thermostat down did not seem to help.
The Cambridge Suites has been reliable. It is close to many attractions and not hard to get to. It is VERY convenient that you can leave your car there until 6:00 after check-out.