Hilton Toronto

Great location Easy check in

Dated rooms Not sound proof - could hear everything in hallways and on road (I.e. Sirens) No fridge in room Bathroom was very old - needs to be updated badly

Nothing, I didnt stay there. They gave my room to someone else.

Hilton booked me in an oversold hotel. After traveling 11 hours I showed up and they said i had no room! I paid for 2 nights in advance and it was PAID for. How could Hilton do this? I am a HiltonHonors member, being a member doesn't mean much to them, where is the loyalty? They gave my paid for room to someone else and told me to go find another hotel. UNBELIEVABLE!!

Location to my business

The room facilities were below average. No Fridge. Not able to open window for fresh air.

staff

quality of the rooms, old bathrooms, no minibar

Fantastic view, very comfortable bed, fabulous shower. Furnishings, bedding, and linens were all top-notch in room. Based on the negatives, I would recommend this hotel if it could be booked at an excellent price, I would have been disappointed if I'd paid the "regular" full price.

Dirty glasses in the bathroom, desk & bell staff were distracted in person (and abrupt over the phone) but other staffers were friendlier and helpful. Outrageously expensive breakfast choices - basic bacon & eggs over $38 (seriously) with the in-room fee and automatic gratuity. Even a bowl of cereal and a glass of juice would be more than $20. Needless to say, I did NOT order breakfast from the Hilton, but there are many many great brunch places within a 20 minute walk thanks to its central location.

view of the city