Avaliações de hóspedes
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Todas as avaliações
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Casais
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Famílias
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Negócios
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Individuais
Avaliação geral
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8.8 "O atendimento é muito bom."9.5 "95% acharam
a equipe muito simpática ." 7.9 "79% acharamo atendimento muito profissional ." 8.4 "84% consideraram queo atendimento do restaurante foi um dos melhores ." 7.2 "72% acharam oserviço de manobrista impressionante ." 7.4 "74% disseram que oserviço de concierge foi incrível ." 7.8 "O serviço de limpeza era ótimo , segundo 78%." 7.3 "A gerência era muito boa , segundo 73%." 10.0 "100% disseram que aequipe de recreação era ótima ." -
8.5 "A localização é muito boa."9.8 "98%
gostaram da proximidade com pontos turísticos ." 10.0 "100%gostaram dos bares e restaurantes nas proximidades ." 8.5 "Fácil de chegar de carro , segundo 85%." 9.6 "Fácil acesso ao centro da cidade , segundo 96%." 9.4 "Próximo de transportes públicos , segundo 94%." 10.0 "100% consideraram serfácil chegar à estação de trem ." -
8.2 "Infraestrutura muito boa de bem-estar e esportes."9.3 "
Excelente área de fitness , segundo a opinião de 93%." -
7.3 "Os quartos são bons."9.9 "99% acharam
a vista era agradável ." 8.1 "81% afirmaram queas camas eram confortáveis ." -
6.1 "A atmosfera era decente."6.3 "63% acharam o
lobby de entrada razoável ." -
5.8 "O café da manhã é ruim."
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4.3 "A internet é fraca."4.5 "55% acharam o
preço muito alto ." 3.8 "62% disseram que aqualidade do Wi-Fi era ruim ." -
3.1 "Péssimo custo-benefício."4.5 "55% acharam o
preço muito alto ." 3.5 "65% disseram que ocafé da manhã era muito caro ." 2.9 "Opreço era muito alto para 71%."
Avaliação geral
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8.4 "O atendimento é muito bom."9.5 "95% acharam
a equipe muito simpática ." 7.1 "71% afirmaram quea equipe da recepção era ótima ." 7.8 "78% acharamo atendimento muito profissional ." 7.3 "73% acharam oserviço de manobrista impressionante ." 7.7 "O serviço de limpeza era ótimo , segundo 77%." 8.6 "86% consideraram queo atendimento do restaurante foi um dos melhores ." -
8.1 "A localização é muito boa."9.7 "97%
gostaram da proximidade com pontos turísticos ." 10.0 "100%gostaram dos bares e restaurantes nas proximidades ." 9.7 "Fácil acesso ao centro da cidade , segundo 97%." -
6.6 "Os quartos são razoáveis."6.0 "Apenas 60% afirmaram que
os quartos estavam suficientemente limpos ." 5.9 "Apenas 59% afirmaram queos quartos eram suficientemente grandes ." -
6.1 "Limpeza mediana."6.0 "Apenas 60% afirmaram que
os quartos estavam suficientemente limpos ." -
6.1 "A comida é mediana."6.5 "Apenas 65% ficaram
satisfeitos com o menu ." -
5.7 "O café da manhã é ruim."
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5.3 "A atmosfera era decente."6.1 "61% acharam o
lobby de entrada razoável ." -
4.6 "A internet é fraca."4.7 "53% acharam o
preço muito alto ." 3.8 "62% disseram que aqualidade do Wi-Fi era ruim ." -
3.4 "Custo-benefício abaixo da média."4.7 "53% acharam o
preço muito alto ." 3.7 "63% disseram que ocafé da manhã era muito caro ." 2.7 "Opreço era muito alto para 73%."
Avaliação geral
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8.3 "O atendimento é muito bom."9.4 "94% acharam
a equipe muito simpática ." 7.9 "79% acharamo atendimento muito profissional ." 7.1 "71% acharam oserviço de manobrista impressionante ." -
8.1 "A piscina é boa."
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7.9 "A localização é boa."9.7 "97%
gostaram da proximidade com pontos turísticos ." -
6.7 "Os quartos são razoáveis."5.8 "Apenas 58% afirmaram que
os quartos eram suficientemente grandes ." 6.3 "Apenas 63% afirmaram queos quartos estavam suficientemente limpos ." -
6.6 "Limpeza mediana."6.3 "Apenas 63% afirmaram que
os quartos estavam suficientemente limpos ." -
6.3 "A atmosfera era decente."6.1 "61% acharam o
lobby de entrada razoável ." -
5.4 "O café da manhã é ruim."
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4.1 "A internet é fraca."4.3 "57% acharam o
preço muito alto ." 3.8 "62% disseram que aqualidade do Wi-Fi era ruim ." -
3.0 "Péssimo custo-benefício."4.3 "57% acharam o
preço muito alto ." 3.2 "68% disseram que ocafé da manhã era muito caro ." 3.1 "Opreço era muito alto para 69%."
Avaliação geral
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8.4 "A localização é muito boa."
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8.4 "O atendimento é muito bom."9.6 "96% acharam
a equipe muito simpática ." -
7.3 "Os quartos são bons."9.9 "99% acharam
a vista era agradável ." 8.3 "83% afirmaram queas camas eram confortáveis ." -
6.3 "O café da manhã é ruim."
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5.7 "A atmosfera era decente."
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3.3 "Custo-benefício abaixo da média."
Avaliação geral
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8.7 "A localização é muito boa."
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8.6 "O atendimento é muito bom."9.3 "93% acharam
a equipe muito simpática ." -
6.9 "Os quartos são razoáveis."6.8 "Apenas 68% afirmaram que
os quartos estavam suficientemente limpos ." -
6.9 "Conforto mediano."
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5.2 "A atmosfera era decente."
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4.0 "A internet é fraca."4.2 "58% acharam o
preço muito alto ." -
2.7 "Péssimo custo-benefício."4.2 "58% acharam o
preço muito alto ."
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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8.2avaliação de
Customer Service Location First impression- No soap - though housekeeping resolved issue quickly Constant noises Rm 2616. Difficult to have a restful night. Though I would give the place another chance. I believe my issues were just bad luck.
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8.5avaliação de
Hotel was spotlessly clean. Room size was above average. The bed was comfy, with crisp linens. In room coffee and bottled water included. All staff encountered were friendly. New Balance gym gear rental $5/d is a great idea (I didn't use it). Parking is horrendous! The hotel entrance is undergoing renos - there is NO curbside signage to direct you to parking facilities. $50 valet and $40 off-site (over a block away), both with in/out privileges. The price came as a surprise to me as I had read $35 valet online when booking. Water pressure is lacking in bathroom sink but shower pressure was ok. Restaurant is overpriced. There was no hotel directoy or signage to indicate pool location, nor was it mentioned at check in.
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9.7avaliação de
Location location location and very comfortable beds More food options would have been great
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9.7avaliação de
The hotel is modern and it has a great location. Surrounded by amazing restaurants and places of interest. The views are phenomenal and super friendly stuff.
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10.0avaliação de
Great service with clean room Wifi didn't seem to work very well.
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5.1avaliação de
I booked and got charged thru Kayak,com; then I found out got charged second time by the Westin. I contacted their billing dept. and was told I will be issued the refund for the second charged. I have not received the refund for almost a week. I will contact them again if no refund or the refund is not correct. Parking fee is $50 which is expensive. .........
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8.2avaliação de
I contacted the hotel to confirm our reservation as we had booked it online a month ago and was forwarded to reservations and the lady was not helpful at all and told me the booking was for two double beds even though my statement from Kayak said 1 King bed. She was rude and didn't want to assist and instead told me she can put in a written request with the front desk for a King room but we will only get it if there is one available. She said someone would get back to me to confirm and no one did so I called the hotel again and again they put me through to reservations and I spoke to someone else who was not helpful either. The third time, I called the hotel and asked to speak to the front desk and spoke with Leonard and explained the situation and the confusion on why we were being told we could not have a king room when this is what we booked. He went above and beyond and not only did he make sure we had a king bed, it was on the 35th floor and lakefront room. It was beautiful and we had a wonderful anniversary. Thank you Leonard. The hotel staff were amazing and polite but the people working the phones for bookings, were not helpful. After dealing with the reservation staff, it put me off and made me want to cancel my reservation as I was unsure if this was a reflection of what the service would be at the hotel. I did not appreciate that the woman I spoke with to confirm my reservation told me to call Kayak to fix the problem of why it said 2 double beds in the hotel system and not King. I told her I had a confirmation email from Kayak and could forward it but she did not want to help me.
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9.1avaliação de
Great location, our room was clean and nice with a beautiful view of the harbor, and staff were very friendly. The pool was nice. I would stay here again. Parking was expensive ($40.00/day for self-parking, $50.00/day for valet), extra fees to use wifi in rooms, but free in lobby. Concierge was knowledgeable about tourist attractions, but didn't know anything about the public transportation when we asked questions about it.
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9.7avaliação de
Great location and very nice and helpful staff. Rooms were great. The AC worked well and bed was comfortable.
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8.8avaliação de
Great location right on the waterfront. Easily within walking distance to most everything. Great views from the restaurant in the south tower. Room was somewhat dated. It was still very acceptable, but due for an update sometime in the near future.
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6.0avaliação de
Room service was fast and friendly Valet parking people are too bossy
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10.0avaliação de
Love this hotel. Perfect location. Comfortable beds. Staff are always friendly and super helpful.
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4.2avaliação de
The check in was one of the best I ever had. We found in the morning fresh ketchup in the bed after a late night check in. The door stopper in the bathroom was so loos you could see the entire anchor. Tv had break outs every other minute and you could still see hand marks from so body all over the room. After reporting that during check out I was porimissed a manager to get in contact with me. Nothing happened...
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6.0avaliação de
The view and location. Restaurant food was terrible, room was outdated with stains everywhere and scuffs/scratches all over the room. Also everything was far over priced, i.e. $10.00 for wifi.
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7.1avaliação de
great location for any downtown activities no internet included in the price
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6.5avaliação de
The location of the hotel is great The breakfast quality and service was not good.
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6.2avaliação de
The hotel was conveniently located downtown near everything The hallways were dirty and the room looks out dated
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6.2avaliação de
closeness to events long check in time & noise
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7.3avaliação de
The location and the cleanliness of the hotel is great. The lobby is stylish, the room was clean and comfortable, and even our most basic room had a great view of the harbor. Overall we had a comfortable and enjoyable stay. The restaurant at the top of the north tower has a brilliant scenic lift ride, and the views from the top while you dine are gorgeous. The food, while a little expensive, was excellent, and the martini's were delicious! We had free use of the pool, though I would point out that it is often filled with children, including the hot tub. Towels are provided and the changing rooms have a sauna and a steam room. When we discovered that our room did not come with WiFi after all, we explained that we had booked the hotel with internet connectivity in mind for business purposes, and we were given access free of charge. The WiFi is good, and stable enough to make VOIP calls. Although this is a luxury hotel, we found amenities we expected to be included in our price were in fact excluded. Our room did not include breakfast, and breakfast separately was an incredibly overpriced buffet. Luckily there are better places to eat nearby, including the Cocoberry cafe a little bit up the street from us. We booked under the impression we would be getting WiFi in our room, only to discover that it was an added extra we could upgrade to. The hotel was advertised to us as one that included free WiFi, which is incredibly deceptive. The only free WiFi available is in the lobby, and even then it is only for an hour a day! We also did not have a fridge in our room. Even basic and budget hotels these days tend to include WiFi, fridge facilities, and even breakfast, so it was a little bit disappointing to say the least, and doing without a fridge is a great inconvenience to people who need to refrigerate medical supplies such as insulin. Worst of all, when we asked for an ice bucket for chilling champagne, we were told we could upgrade to have a fridge put in our room, or we could use the waste basket instead! I understand that the staff cannot forego hotel policy and do the best they can otherwise, but the opportunities taken to scrounge more money out of us is distasteful. Upselling should never make a customer feel like they are being screwed over if they choose the less expensive option.
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5.3avaliação de
Great location and view from the room. Westin does a good job with comfortable furnishings and bed. The room smelled of smoke (one of the guests to my room also commented on this) and my allergies resurfaced. I told the front desk and they said it was not legal, like people don't bypass the smoke detectors.. who is monitoring and fining people for this?? The noise level was too high, I had to call the front desk 3 times during my stay (once at 1am) to get the people in the next room to turn their music down. Someone also put their key in the lock of the adjoining room door and was clicking it for 10 mins at 6 am and woke me up the next morning, I was pretty scared. The guests in this so-called higher end property are ridiculous and the hotel staff don't really care that much even after you complain. I will not be a guest at this hotel again.
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7.6avaliação de
The concierge was very friendly. Nothing included. You still have to pay for wifi in 2014? You can choose between paying $35 per night to park a couple blocks away or $45 per night for valet parking. The decent price I thought I was getting for the stay quickly disappeared.
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8.2avaliação de
Customer Service Location First impression- No soap - though housekeeping resolved issue quickly Constant noises Rm 2616. Difficult to have a restful night. Though I would give the place another chance. I believe my issues were just bad luck.
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8.5avaliação de
Hotel was spotlessly clean. Room size was above average. The bed was comfy, with crisp linens. In room coffee and bottled water included. All staff encountered were friendly. New Balance gym gear rental $5/d is a great idea (I didn't use it). Parking is horrendous! The hotel entrance is undergoing renos - there is NO curbside signage to direct you to parking facilities. $50 valet and $40 off-site (over a block away), both with in/out privileges. The price came as a surprise to me as I had read $35 valet online when booking. Water pressure is lacking in bathroom sink but shower pressure was ok. Restaurant is overpriced. There was no hotel directoy or signage to indicate pool location, nor was it mentioned at check in.
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9.7avaliação de
Location location location and very comfortable beds More food options would have been great
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9.7avaliação de
The hotel is modern and it has a great location. Surrounded by amazing restaurants and places of interest. The views are phenomenal and super friendly stuff.
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10.0avaliação de
Great service with clean room Wifi didn't seem to work very well.
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8.2avaliação de
I contacted the hotel to confirm our reservation as we had booked it online a month ago and was forwarded to reservations and the lady was not helpful at all and told me the booking was for two double beds even though my statement from Kayak said 1 King bed. She was rude and didn't want to assist and instead told me she can put in a written request with the front desk for a King room but we will only get it if there is one available. She said someone would get back to me to confirm and no one did so I called the hotel again and again they put me through to reservations and I spoke to someone else who was not helpful either. The third time, I called the hotel and asked to speak to the front desk and spoke with Leonard and explained the situation and the confusion on why we were being told we could not have a king room when this is what we booked. He went above and beyond and not only did he make sure we had a king bed, it was on the 35th floor and lakefront room. It was beautiful and we had a wonderful anniversary. Thank you Leonard. The hotel staff were amazing and polite but the people working the phones for bookings, were not helpful. After dealing with the reservation staff, it put me off and made me want to cancel my reservation as I was unsure if this was a reflection of what the service would be at the hotel. I did not appreciate that the woman I spoke with to confirm my reservation told me to call Kayak to fix the problem of why it said 2 double beds in the hotel system and not King. I told her I had a confirmation email from Kayak and could forward it but she did not want to help me.
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9.1avaliação de
Great location, our room was clean and nice with a beautiful view of the harbor, and staff were very friendly. The pool was nice. I would stay here again. Parking was expensive ($40.00/day for self-parking, $50.00/day for valet), extra fees to use wifi in rooms, but free in lobby. Concierge was knowledgeable about tourist attractions, but didn't know anything about the public transportation when we asked questions about it.
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9.7avaliação de
Great location and very nice and helpful staff. Rooms were great. The AC worked well and bed was comfortable.
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8.8avaliação de
Great location right on the waterfront. Easily within walking distance to most everything. Great views from the restaurant in the south tower. Room was somewhat dated. It was still very acceptable, but due for an update sometime in the near future.
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10.0avaliação de
Love this hotel. Perfect location. Comfortable beds. Staff are always friendly and super helpful.
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7.1avaliação de
great location for any downtown activities no internet included in the price
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7.3avaliação de
The location and the cleanliness of the hotel is great. The lobby is stylish, the room was clean and comfortable, and even our most basic room had a great view of the harbor. Overall we had a comfortable and enjoyable stay. The restaurant at the top of the north tower has a brilliant scenic lift ride, and the views from the top while you dine are gorgeous. The food, while a little expensive, was excellent, and the martini's were delicious! We had free use of the pool, though I would point out that it is often filled with children, including the hot tub. Towels are provided and the changing rooms have a sauna and a steam room. When we discovered that our room did not come with WiFi after all, we explained that we had booked the hotel with internet connectivity in mind for business purposes, and we were given access free of charge. The WiFi is good, and stable enough to make VOIP calls. Although this is a luxury hotel, we found amenities we expected to be included in our price were in fact excluded. Our room did not include breakfast, and breakfast separately was an incredibly overpriced buffet. Luckily there are better places to eat nearby, including the Cocoberry cafe a little bit up the street from us. We booked under the impression we would be getting WiFi in our room, only to discover that it was an added extra we could upgrade to. The hotel was advertised to us as one that included free WiFi, which is incredibly deceptive. The only free WiFi available is in the lobby, and even then it is only for an hour a day! We also did not have a fridge in our room. Even basic and budget hotels these days tend to include WiFi, fridge facilities, and even breakfast, so it was a little bit disappointing to say the least, and doing without a fridge is a great inconvenience to people who need to refrigerate medical supplies such as insulin. Worst of all, when we asked for an ice bucket for chilling champagne, we were told we could upgrade to have a fridge put in our room, or we could use the waste basket instead! I understand that the staff cannot forego hotel policy and do the best they can otherwise, but the opportunities taken to scrounge more money out of us is distasteful. Upselling should never make a customer feel like they are being screwed over if they choose the less expensive option.
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7.6avaliação de
The concierge was very friendly. Nothing included. You still have to pay for wifi in 2014? You can choose between paying $35 per night to park a couple blocks away or $45 per night for valet parking. The decent price I thought I was getting for the stay quickly disappeared.
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5.1avaliação de
I booked and got charged thru Kayak,com; then I found out got charged second time by the Westin. I contacted their billing dept. and was told I will be issued the refund for the second charged. I have not received the refund for almost a week. I will contact them again if no refund or the refund is not correct. Parking fee is $50 which is expensive. .........
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6.0avaliação de
Room service was fast and friendly Valet parking people are too bossy
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4.2avaliação de
The check in was one of the best I ever had. We found in the morning fresh ketchup in the bed after a late night check in. The door stopper in the bathroom was so loos you could see the entire anchor. Tv had break outs every other minute and you could still see hand marks from so body all over the room. After reporting that during check out I was porimissed a manager to get in contact with me. Nothing happened...
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6.0avaliação de
The view and location. Restaurant food was terrible, room was outdated with stains everywhere and scuffs/scratches all over the room. Also everything was far over priced, i.e. $10.00 for wifi.
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6.5avaliação de
The location of the hotel is great The breakfast quality and service was not good.
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6.2avaliação de
The hotel was conveniently located downtown near everything The hallways were dirty and the room looks out dated
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6.2avaliação de
closeness to events long check in time & noise
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5.3avaliação de
Great location and view from the room. Westin does a good job with comfortable furnishings and bed. The room smelled of smoke (one of the guests to my room also commented on this) and my allergies resurfaced. I told the front desk and they said it was not legal, like people don't bypass the smoke detectors.. who is monitoring and fining people for this?? The noise level was too high, I had to call the front desk 3 times during my stay (once at 1am) to get the people in the next room to turn their music down. Someone also put their key in the lock of the adjoining room door and was clicking it for 10 mins at 6 am and woke me up the next morning, I was pretty scared. The guests in this so-called higher end property are ridiculous and the hotel staff don't really care that much even after you complain. I will not be a guest at this hotel again.
