Excelente
8,8
Contras:
Checking in is slow. Third time there and it seems to be the rule.
Bom
6,0
Prós:
Adequate at best
Contras:
Most things
Excelente
10,0
Prós:
Great service, food and amenities
Contras:
Every chair at pool was always occupied. Miniville felt abandoned most of the times, no security no adult supervisioning
Ruim
1,0
Prós:
I did not like anything. Really. This is a good hotel for conventions and business travellers (only). The rooms were clean but it's something expected for a 5 star hotel. Right? If you are considering staying in this hotel, you need to read what I did not like.
Contras:
As I said before, this is a good hotel for conventions and business travellers (only). Not for a couple looking for an exclusive 5 star hotel with a relaxing, sophisticated and peaceful environment. Warning: you will probably share the space with business groups that will make your stay unpleasant. The swimming pool was pretty dirty. Unusable. There was a lot of oil floating on the water surface. The experience at the swimming pool bar was terrible. Bad food, plastic cups, bad designed plastic menu... Well... I will never return.
Bom
7,9
Prós:
Spacious and perfect for the kids - Kids staff wonderful
Contras:
Poor breakfast for being a 5 star hotel No fresh juice Scrambled eggs and waffles tasted NOTHING Poor bread
Bom
7,0
Prós:
The resort is too big.
Contras:
The delay by the bar and restaurant attendants.
Excelente
9,0
Prós:
Meals were delicious and tasty, great quality and variety. All areas were very clean and most of service was great. Some employees were expecting us to wait as a regular practice making me wonder why they think it's ok to watch them talking and waiting, and after calling front desk due to difficulties with internet 5 times, our final bill at check out it was charged for IT calls, which after questioning about it, it was cancelled. Otherwise we enjoyed the facility.
Contras:
As I mentioned some employees felt comfortable taking between themselves and asking for us to wait as it is a regular practice... one wonder why. Second, if I wasn't looking the detailed in the bill I would be charged for calls to IT due to internet not working!!!!! ??
Excelente
9,7
Prós:
Recepção eficiente, funcionários cordiais e bem treinados, recreação infantil fora da curva dava autonomia total aos pais, estrutura de piscinas surreal, quartos muito bons, mesmo os mais antigos, inúmeras opções de lazer para todas as idades, preço compatível com o serviço oferecido, serviço de fotografia (cobrado) e mais um monte de pontos positivos que provavelmente esqueci. É a segunda vez que vou e certamente irei muitas outras vezes.
Contras:
Os restaurantes não são ruins, mas pelo padrão do hotel, acredito que poderiam ser melhores. São bonitos, bem estruturados e com boa equipe, mas a comida é só boa, nada de extraordinário. Nem seria um ponto negativo, mas é o único ponto que destoa de todo o resto.