Hotéis em Miami Beach

It's right on the beach!

Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.

The hotel was in a great location with great views.

The hotel will nickel and dime you for many different resort fees.

SOME of the staff were very kind. Almost kind enough to make up for the two people who had terrible attitudes when faced with an actual customer service situation prior to them. First impression is everything. The bed was actually quite comfortable.

The hotel signage is terrible for a place that makes that much money and is located on south beach. Why is that an issue here? There are multiple buildings with no parking anywhere around them and surrounded by a difficult two-lane road. The building that has the more obvious sign (shown in the picture) isn't even the building you check in at, or will likely stay. When I called trying to get assistance, the woman on the phone had a one inch fuse before I could hear her try to pass me off to somebody. She thought she was muffling the phone well enough but I could hear her telling the gentleman there how stupid I must be. They kept insisting there was a man outside, which there was nobody anywhere and she kept giving me terrible directions leading me in circles around there building as I tried to avoid letting the cars line up behind me. Finally, a gentleman I could only assume was the one she was speaking to came out and frankly spoke to me like I must be an idiot, pointing at the building aggressively yelling "Do you not see that black and white sign we are telling you about? Just use your eyes and look. This is the riviera!" in a tone that suggested I'm a child who has been crying in the back seat of his car for an hour. I didn't even feel up to letting him know they don't know left from right and he was pointing at the complete opposite of where they were guiding me on the phone. It then turned out my only option for parking was to pay $40 a night for valet. Only other option is a nearby garage for $35 a night. That is the ONLY parking option if you are driving; so budget for it. There is also a $20 hotel fee added as well. I thought the hotel fee was... Well, the rate. I had never been so frustrated by a hotel before actually even getting checked in. When expressing my discontent to the gentleman checking me in, he said he would give me a better room, which meant a room with more space and an obstacle course to the phone I needed to get to so I could ask why he though that I (checking in alone on a business trip) needed to trade the one king size bed I reserved for two smaller beds. They finally put me in the room I reserved and the bed was great besides my pillows smelling like wet towels. Let me tell you, the views of the destroyed and dilapidated buildings that just about every window comes with were great. They give you two iPod radios that have first generation plugs, so don't expect to listen to music on them. The tv had no hdmi plug to let you supplement their terrible basic cable package. Half the channels on their directory didn't work. But the fridge was stocked with overprice booze. I felt like I wasted my money and could have paid half as much for twice the experience almost anywhere else. Are there worse places? Obviously. But I would never recommend this hotel to anybody. If I was on vacation and not business, my trip would have been ruined by how short they fell of how decent they look online.

The staff was very friendly and helpful, and the location near the beach was great. There is a convenience store 2 minutes from the hotel where you can buy food/drinks on the cheap.

The music from the bar started early and ended late. In the third building, it was very noticeable. One of the beds was noticeably more comfortable than the other. Different mattresses. The wifi signal was terrible. It went in and out and the connection was extremely slow.

The location of the property was awesome.

Food options were limited and expensive.

GRAND BEACH HOTEL IS A GREAT HOTEL WITH A GREAT STAFF..... THE ROOMS ARE GREAT WITH 2 FULL BATHS AND THE VIEWS ARE TO DIE FOR......

THEY DON'T TELL YOU ALL THE HIDDEN FEES UNTIL ARRIVAL

Close to the beach and attractions. We got there early and was able to use the shower down stairs to get dress until our room was ready.

They didn't clean our room on Sunday. When they cleaned the room on Monday, they didn't change the sheets, all they did was change the pillow cases and made the bed up. We had to take cold showers.

Hotel was very close to all the different attractions south beach has to offer. I didn't have to call many cabs most stuff was within walking distance. Hotel staff was friendly and professional and the rooms were clean and comfortable. I've stayed here twice and would stay again!

The rooms were a little small but comfortable. Other than that o can't think of anything I didn't like.

Convenience close to the beach and restaurants.

When it was time to check out they make me paid some 63.84 of resort fee that I didnt understand 15.96 a night for every night ?

Restaurant with live music is a rare draw along this area, and the food is good, albeit expensive.

Room was threadbare, small, viewless and noisy. Reservation made for late check-in was met with giving me the last/worst room... right behind the front desk. At this rate, there's no hiding a crummy room and a raw deal. There are better hotels within blocks, and at slightly better rates than The Avalon. But hey, they park a '57 Chevy in front of the hotel every day. That's worth something, right? Wrong. Go elsewhere.

Location Security Breakfast Friendly staffs

Interior Small bathroom whitout any ventillation Expensive valet parking

The location is convenient - that's it.

Worst stay ever, a true nightmare. Stay away! Please! It's horrible. Dirty rooms, moldier than you can imagine. We got sick of it and need a medical treatment now, same to our children. They take medicine because of the heavy dust.

Everything was great, the staff was very friendly, the location is great. I would recommend it staying here.

The toilet was dirty

The oceanview was really nice. The room modern decorations were nice as well.

I did not like that the AC was stuck on 74. After walking around hot Miami Beach and you come back to your room to cool off but you can't because you can't change the AC so you end up sweating for about 30-40 minutes. Called reception and they said they would send someone to check it out but nobody ever came. That was the only bad part about our stay.

This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property.

The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.

Cleanliness and comfort.

Pool area wasn't welcoming. Snobby attitudes.

It was very close to the beach and clubs.

Rooms are small but clean

The comfort

That the water got turned off in the middle of my stay.

The location

Poor lighting , hotel seem very old

I stayed only one night.This motel the water preshier was highand low ,there was no drain fitting in the tub..no waether striping wind was howeling threw the door. The pool area looked 30 years old.

Staff was very friendly, rain shower was nice. Continental breakfast was good, more options than I expected. The location was perfect for walking to Espanola street, Ocean Avenue, the beach, and even to Lincoln Mall.

Even with the AC running, it was hot in our room on the fourth floor during the day. Bed sheets had a weird stain on them. Hallway smelled strongly of marijuana.

location and staff were good.

walls paper thin, heard partying ALL night in hallway and nearby rooms. overwhelming cleaning agent smell, no water pressure in shower. TV had snowy pic, no local stations. big ugly stains on wall used as a headboard.

Pool and spa nicely designed

Got there and found there were nerds and lipstick on the carpet as well as a big wet mark. I called front desk to see if the room had been cleaned and they said they didn't known but they could connect me to house keeping to see if I could get someone to come clean it. I said "can't you do that" she just said would u like me to give you house keeping number or not. Then on Kayak it soecifically says on some options "no breakfast w this deal" so I picked the higher price option bc it did not say that. I get to hotel and they tell me Breakfast is not included. Then I try to go to spa and they charge me more money even after I showed them My Kayak reservstion says spa included. Later that night I come back to the room to find it was never cleaned. I wouldn't even have complained about any of this had I not paid over $400 for the one night I stayed here.

The property is amazing! The pools are great - got a little crowded on the long weekend - but very enjoyable. We had an oceanfront room and the views were breathtaking. The beach access was really good and you got free beach chairs. Its a little away from south beach and all the shops and restaurants - but we knew that going in. Room service was not up to par - they routinely forgot to replenish our coffee/ sugar.

The food was just OK - and the price for food and drinks was exorbitant. Valet only parking and it was $45 per day!!

Pool was out of commission, there was jack hammering going on early literally outside our balcony. Staff was not responsive to complaints. Horrible stay. Horrible staff

The rooms were beautifully appointed

The hotel was under construction which we knew and expected. That was not a problem. But the service was terrible and the service people even a bit rude, The common places were not clean and were often trashy, and overall it did not live up to the standards of the cheapest Marriott I've ever stayed at.

Proximity to beach and Lincoln Mall. Our room was right off the pool which was super convenient. Front desk staff couldn't have been nicer especially when I disputed some charges at checkout out.

The facilities need maintenance. Particularly the pool area. Broken tiles and the bottom of the pool was chopping off in at least one large area. The bathroom also could use some maintenance. The vanity top had a chopper out of it and theme leftist was rusting in areas.

Location, pool area, room & bed comfort. It is located right out of the loud crowd on Ocean Drive, so it is a lot more chilled and relaxed. Overall, much better than all other hotels on South Beach.

I can't quite say it was a true 5 star experience in terms of appearance and for the premium price. But again, a lot better than the other hotels around.

Relaxed pool environment

Service by staff was slow

The valet and restaurants service was ok.

It was dated. The sheets in the bed were torn up. The phone was dirty. The fridge was broken (found out about that after 200 in good spoiled ). There was some woman that I could only say was a pimp yelling and cursing on her cell phone. When we asked if she could be removed they told us that she brings them a lot of business and is there all of the time. The elevator was old and their food was disgusting. I would never even walk through that place again even after they renovate

Front desk was so rude not welcoming ended up cancelling before they gave me a room and to be more specific on why i cancelled they were slamming doors around because my travel agency was contacting them about my booking with them so I wasn't treated with any care there

The rude staff the doors being slammed around and the comments they would say about me in the other room where the manager wouldn't even come out to fix the issue with my reservation

Was less than I expected

The only thing that was good about it was the location. But the staff was great

The staff were really kind

No one came to tidy up the room, empty trash, check in time is at 3pm, doesn't work well with early flights

I appreciated the great customer service at this boutique hotel, as well as, the great price, convenience since its a block from the beach, and the free happy hour between 7-8. We will definitely be coming back!

Every one was really helpful

The hotel's design was nice but is seriously run down

The hotel was filled with very noisy groups of young people. Many things didn't work and the staff just didn't care

Liked cleanliness and large rooms

I appreciated the staff upfront. The breakfast was great! The view was awesome.

Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.

Location! Loved how close I was to everything I wanted to see and experience.

I didn't appreciate the size of the bathrooms especially the toilet area. I did not appreciate the fact that there is no parking or even a discount through the hotel. The decor can use an upgrade.

Such a great location and a nice looking botique hotel.

But everything is ruined when the house keeping staff wakes up guests at 8 am by chattering to each other loudly in the halls waking me up 3 times before 9am. I'm the guest so your staffs behavior should not impact my experience. Yes you are a botique hotel so you should scale your service accordingly and know your staffs conversations carry through the entire floor. Don't stay here!!!!

Probably location

Breakfast was not what I expected

It was terrible don't stay here

Location is great.

Cleanest, very poor construction details. Looks like repair was done by very very unprofessional person. Shower door badly leaks. Tile work very rough and etc

Location was great.. Not stuck in busy traffic of most of South Beach.

Little small but that's all hotels on South Beach

It was cheap

Dude in a backpack starts banging on the door at 0500. Security guard shows up I said it's a black dude with a backpack and security guard throws a fit bc I used the word black to describe the guy had he been blue I would have used that as my descriptive word, but he was black. As a white guy who sometimes wears a backpack I hope at some point I'm described as a white guy in a backpack✌

great location

parking is expensive

Low key luxurious

Friendly staff, comfortable beds.

Amenities: TINY room, missing refrigerator, mold in showers. Only two complimentary beach chairs (we had three guests). Location: Hotel is a little bit of a walk from the South Beach area where the major hotels are. There was also a SHOOTING in the alley outside of the hotel (we heard the gunshots from our room and it was confirmed later on the news). Misc.: We were also NOT told about the $20 per day "resort fee" that we were made to pay upon checking out.

Everyone is accommodating

Location, friendly staff

2 domestic bottle beers $20.00 and they automatically charged gratuity of $3.00 to take the tops off the bottles. Ate at the curbside restaurant in front of the hotel. I had bacon, scrambled eggs and oatmeal and my wife had salmon omelette and we both had a beer and the bill was $85.00 I live in Vegas and those are higher than Bellagio prices and Bellagio is a palace fit for a king compared to this place.

Food Shows very poorly, everything seems worn and in need of replacement

Everything. Location, access, food, the pool, music, rooms, and excellent staff customer service (kudos to Laura, Sofie, DJ, and Gary). Thank you!

Our building was getting ready for shut down for renovations, wish we knew about it in advance but not a big deal, just a matter of optionality for rooms and extended stay.

Acces to beach Pool/ spa

This is by far the best ocean front deal on South Beach! When you step into this beautiful Art Deco Delight, you feel as if you have stepped back in time, everything is original and has been beautifully maintained. Our accommodations were spotless, very clean and location is simply outstanding. We walked to everything! The hotel sits on the sands of the Atlantic Ocean and the board walk with a lovey pool and restaurant area. You can easily walk to Lincoln Rd and many other attractions. There is no doubt, you can feel the love and pride in this family owned hotel. Very refreshing for South Beach! We will be back! Thank you Richmond Hotel! Melissa

There is no parking but to be fare, that's typical for South Beach. Valet is 40.00 a day 2 beach chairs and umbrella can be rented by an outside company on the beach for 20.00 a day. The matress in the room was firm

I love it! It was close to the beach, the rooms were nice and the free breakfast in the morning was great. The staff was pleasant. Oh and they give two comlplimentary drinks which was nice as well. The best hotel on the strip that I've been to

Location of property was on Ocean street which is a prime location in Miami beach. Staff were nice, specially Alayna and Charlee who helped us Move to a larger and ocean view room from improper converted guestroom 106 which was by the lobby and kitchen with a lot of noise.

Building is very old and poorly maintained, the carpet in elevator has stains on it and is secured with a blue tape to the floor. I studied the hotels around Miami beach and picked up Penguin for advertised location, cleanness and price. Unfortunately room pictures presented at time of purchase didn't belong to this property location and was taken from different property they have recently merged with (Presidential hotel on Collins street and newly build villa building on the back) with new appliances and wet bar, nice curtains which all were missing in this location. I would rate building condition for Penguin "one and half" stars at most.

Location near beach. Good breakfast. Rooms were well equipped, clean and beds were comfortable

Noisy when bar is open Not so appropriate for family with small kids

Need more hearty breakfast