The city center location was spot on. The friendly staff. The room was very clean and welcoming. The bar facilities were excellent. In my view an all round perfect hotel.
Good service and pleasant staff. Room great and enjoyed using the gym. Very close to many good restaurants. None really
The staff were extremly helpful and friendly. Only stayed one night, breakfast excellent and parking availability excellent
Old building that needs to be renovated. Bathroom sink and tub (no shower) are from the 1950s with the porcelain sink badly damaged.
Clean --- right in the city center --- great staff --- very safe --- perfect for a single traveler or a short stay. Beds are really, really hard. Obviously not a deal-breaker, but if you are someone who needs to see an imprint of your own body in the bed in the morning to get a good night's sleep, you probably won't be comfortable here.
Great location. Close to Cavern area and Mooresfield underground station. Rooms are extremely small -- smaller than a cruise ship's smallest cabin.
Tastefully themed and in the heart of the city.
Location good TV programming. Including Sky sports Bathrooms very dark. Bad lighting. Breakfast selection ok at best
Once out of Lime Street train station, I saw the hotel at the opposite side. That was really handy after 3 hours journey from London. Facilities are very clean, we enjoyed the leisure center. The breakfast was just perfect, no more comment needed! And the staff, I miss words to describe how friendly they were from the reception to the breakfast service up to the check out time. Thanks! With a mini-bar in the rooms, I think this hotel would deserve 5 stars status. Unfortunatelly there wasn't!
All staff who we were in contact with were extremely polite and very friendly. Location of the hotel was fantastic.
The hotel was nice, modern, clean, and in an excellent location (central to everything). There was a 24 hr service desk, whose staff whre always happy to help and please. The security was also excellent as unless you had a room key you could not get to ny of the floors other than reception. The only issue I had, which was there was no parking, and the entrance was in the side street, which was narrow and with no through road. No parking was available..so this was a huge problem. Liverpool is my home town and I was home visiting, so it made it difficult for friends and family to come and stop by to see me. Apart from the parking issue - I have no problems, what-so-ever, and I would definitely stay again and recommend.
THE NAUTICAL THEME. ROOM WAS TOO HOT.
Clean rooms, location Uncomfortable beds, small room, 11pm check out.
great location staff really friendly and helpful basic but clean
It has a very good position in the city centre. Very handy for seeing liverpool and close to the rail and bus stations. On the Sunday night there was a bit of noise from outside in the small hours of the morning from people leaving clubs
Very friendly staff and welcome at reception. Lovely bedroom, nice decor, crisp, white cotton bedding, good size TV. Big shower, plenty of white fluffy towels. Very good room service menu. Very nice restaurant for breakfast with a good selection, table service and not buffet. Would highly recommend.
Central hotel, close to shops & night life.Front of house staff very friendly & helpful, nothing was too much trouble for them. Housekeeping did not renew the toiletries in the room. The continental breakfast was on the mean side. Coffee, orange juice,cereal, 1slice of toast, 1 croissant & a slice of brioche on day one, no fruit or yoghurt. On day 2 we did not even receive the fruit juice, apparently, we should not have been given the juice the previous day. We were initially charged the full rack rate even though we had booked through Active Hotels, we were refunded the difference but only after we had pointed it out to them.On complaining about the sparse breakfast, the receptionist immediately refunded us.